Was just checking my services in the Telstra app and there is a banner advertising 50000 plus points for signing up to direct debit, that’s a bit more than what it costs for a redemption on a pair of Samsung Galaxy Buds so seems generous, previous deal as 4K of points.
Terms & Conditions - Thanks Hargain Bunter
Which rep did you speak with and what exactly did you say to get that? Did they offer you something first, then you counter offered? I tried counter offering after being offered 2 months off, then they said no and they deliberately ended my chat when I was typing to them
Can’t remember the name of the rep, but yes.. they offered to waive a month bill for me, I said no, then they offered to waive 2 months off, again I said no and reason being was the 50,000 points I was supposed to receive was worth a lot more then that. I said I would be happy if they gave me $10 off a month for 24 months in which they agreed to… but it looks like it’s actually $10 off a month ongoing which is even better.
Did you have your transcript sent to you?
Same here.. existing customer who removed and added direct debit during the promo specifically for the points.
Jumped on chat $235 bill waived
lucky you - they refused to give me anything and said they've closed my case and that's that
I got refused too
Same boat here. I typed a 1300 word email detailing how I was told in five seperate Telstra chats that I would be receiving the points. I may have forgotten to mention that one of the consultants hooked me up with the Galaxy Buds for free due to the points being delayed, but that's beside the point.
@matictac: The t&c's were updated therefore the reps all had to abide by the change why do you think everyone including you that had removed and added DD again during the promo period also got no points.
Even the rep before the t&c change you chatted to at the time said you can remove and re-add the DD was overrided by the updated t&c's but by the time you contacted the other 4 reps you may of left out the part of removing and re-adding DD or quoted the first rep, so they have no reason to believe you are not eligible.
The eligibility of points is automatically checked by the system and awarded to those never had a DD bill arrangement on their Telstra account.
You ended up with a different outcome in your favour for which you have taken and it's time move on or be that guy/gal.
@benyboy: Yeah I'm happy to take the loss/win, but I did give them my reference number each time from my original chat. Not my fault whether they actually chose to read it or not.
Also, at what point does a change to their T&C's not matter? If I was told by five people before the goal posts change, should the change matter?
Signed up with two different accounts for direct debit. Didn't get the points so contacted them earlier this week.
Just looked at my account and I received two sets of 50k points. So I now have enough to buy the top tier items there. (109k). I am very happy.
2 accounts with the same ID?
Yes
Finally got my points today. Very happy thanks op
But everything gone already so I might as well wait until next time something good heh
wait until next time something good
Same. Was tempted to just grab a google nest mini to spend my last 10k points, but figure I’ll wait a little longer to see if anything better comes up - don’t actually need a google nest mini either.
Yeah don't spend it. Most people already grabbed the Onkyo speaker which I think was the best option. Ah wells.
People are pretty crazy on this and jump and grab those and sell online. That wasn't Telstra's intention
Also do not remobe your direct debit for 3 months I would just leave it for at least 6 else they would remove your points
Well to be honest, my contract ends in March so will probs transfer to Aldi or Boost. So now I just need to find out if I can spend my points when I'm no longer a customer or if they cease once I terminate my contract.
So now I just need to find out if I can spend my points when I'm no longer a customer or if they cease once I terminate my contract.
You wont be able to login. Better use it before porting out
cant remove your points if you've already spent them ;)
I removed and re-added DD on the day. Before re-adding, I jumped on live chat and got a consultant to confirm eligibility. I made it very clear that I was only signing up explicitly because of this confirmation then kept the record.
Points never arrived and after following up a couple of times, was told I was ineligible because I had just removed DD on the same day. I whipped out the logs and was able to negotiate next two bills compensation ($180). Not quite as good as some others on here but pretty happy with that as I don't see anything I really wanted with the points anyway!
Got an email from Telstra points team saying I’m not eligible due to having disabled and re-enabled direct debit on the day the offer began. This is after I was told by chat on that day that yes I could do that and I was 100% eligible. Have multiple chats afterwards confirming that I will still be getting them even though I don’t meet the current terms and conditions. Even had a further chat several days saying she has 100% confirmed that I will get the points because I had been promised them and that she has recorded it on my account. Now the email comes, go on chat (which no longer exists from what I can see, just this horrible text messaging service which takes hours to have a conversation) . 2 separate “chats” have just flat out ignored my providing of previous chat references and just said I am not eligible and then sent the “have we resolved your query today?”. Does anyone have any advice? I’ve seen others get multiple months off their bill etc in compensation. Atm I’m getting just pushed away. I wouldn’t be so annoyed if the terms and conditions hadn’t changed half way through and if I didn’t have a recorded conversation telling me I was eligible if I disabled and re enabled.
I have lodged a TIO complaint.
Consultant claimed that having a flexible direct debit makes me ineligible for the 50,000 Telstra Points (A flexible direct debit is another term for having your bank account or other payment method on file that they can direct debit (take money from) if you request them to, it is not an automatic payment).
I explained to the consultant that this cannot be the case as nothing is outlined clearly in the terms and conditions stating that a flexible direct debit makes you ineligible for the offer. The terms and conditions that they referenced in the chat only talks about automatic payments or fixed payments and mentions nothing about flexible payments.
Any update from people waiting indefinitely for the 50k points?
I signed up early December (no previous DD) and was told 7 business days after billing, then 14 business days. But to-date, nothing other than it being looked into.
I am in same boat as you. Set up direct debit on 4th December. First dd came out 9th January and I am still waiting for points. First time they told me I have to wait 14 days for points to come through. After 14 days called them, person said it’s actually 14 business days. It’s been over 14 business days noes still no points. I spoke to them again this morning, they have escalated it and assigned case manager now to look at it, saying it should be resolved within 48 hours. Just have to wait and see what happens.
Yeah basically the same as me. I'll jump on tonight and let you know what feedback I get, because I haven't received that call back. I think it'll be a waste of time tbh.
I was told to wait 24-48 hours for response. I will see how it goes and might contact once more if I don’t hear anything. If doesn’t get roslved by end of next week, I will lodge complaint to TIO. I have kept all the chats and emails.
@manish87: I have submitted my complaint already. I have wasted so much time with them already that it was not worth following up anymore. I have been given numerous excuses and false promises that they can see the 50,000 points on my account pending but will reflect within 7 days blah blah.
Basically what I have found is there is no communication between Customer Service and the back-end team who are responsible for applying points. The customer service can only raise Service requests via Dispute webform to the Telstra Plus backend team but then it's upto that backend team to either accept or reject the request. In my case, the notes said I will receive a phone call from backend team which i never did. They simply sent me an email with their verdict that I am not eligible because I had an active Direct Debit on my account before the promo (which is not true). My direct debit was inactive when the promo started and that is why I also received the pop-up invite in the App to setup Direct Debit.
@batrarobin: Shame it has come to this. I never had dd set up ever since I have been with Telstra. I set it up when I received offer in app as well. I just received text message from Telstra saying Telstra plus team looking into your case and will get in touch with you shortly. I will wait till Tuesday and see what they say. If it’s positive outcome then all good otherwise compliant to TIO.
And yes your right it’s so frustrating there is no direct contact no for them. Every time you call or message they have to raise ticket to back end team and they don’t give f**k at all.
@manish87: Thanks for the updates guys.
Once again, a chat to no avail. Apparently a text was sent from the Telstra Plus Team (which I did not receive) pending their decision which will take an additional 3-5 days because it has only just been received by the Telstra Plus Team. Obviously, I'm not holding my breath.
As I am not in contract, I'll wait a few days and if the points aren't applied, likely port out and seek to save some $$ and time elsewhere.
Also, is this something the TIO will really bother looking into? It's difficult to work out if the Telstra Plus Team is totally incompetent, hope we'll just give up, or know they can get away with it - maybe a combination.
@somethingguy: Well it’s false advertisement then. I have all proof from them which says I’m indeed eligible for bonus points and I never had dd set up. For Telstra to just reject it and not to offer any compensation in other way (like they have given $20-30 discount per month to other people for next few months)
I will definitely then take it further to see if we get any outcome. If other people also complaining then TIO must have reason to believe Telstra did something wrong as its not just one person lodging complaint against them.
Got my 50k points by joining auto debit. Even though my account is in credit and never having anything "auto debited".
Haha already on $25 per month on the JB Hifi Telstra 50GB plan, so this 50k points is just another cream on top.
I just got a second 50k for setting up direct debit (again?).
First lot on a Jb plan, which I just transferred to a Telstra M2M plan (with no etc) and now a second lot for the new plan, which has just started. I didn't even have to set it up again.
Apologies, I feel bad for those that are waiting, but Telstra plus are favouring me lately, couldn't think more highly of them haha.
How did u get that for $25 a month??
Just submitted a complaint to TOI. Let's see what the outcome is.
Hey…Any update on your TIO complaint?
TIO forwarded my complaint to Telstra to give them a chance to resolve with me first. A case manager has been assigned from Telstra who rang me yesterday and has asked for 72 hours to investigate. He said he will text me his email address so I can forward him my chat reference numbers etc. I never received any text though. Not sure if it would get anywhere, let's see.
I haven’t complained to TIO. They assigned me case manager in January. I was told someone will get back to me in 24-48 hours but no news. Contacted them again they pushed date back and said someone will be in touch by 17th Feb. I received call yesterday from case manager, same thing investigating and will get back to me. I think they just looking for any reason to knock back people.
@manish87: Hey
Just an update. Received call today from case manager. They applied 50K points. I just checked online points balance has been updated. Positive outcome for this one, now I have to hassle them for another 50K bonus points for upgrading my plan.
So, uh, I just had a weird outcome. I signed up for the direct debit for the first time since being with Telstra (I joined them roughly 13 years ago, I've always paid on a schedule from my bank). I received the 50k points as expected back in late December 2019.
The weird part is, my second month of billing (late Janurary 2020) via direct debit has given me another 50k points, so I'm sitting on 102,010 points now (after spending 15k on a pair of Google Mini's back in November). Has anyone else had this same outcome? Will I end up getting another 50k on the third month?
Yeah same (as per my post above).
A third month would be nice haha, will basically give me an apple watch for free!
Ah, I missed your post above, sorry.
I was eyeing the little drone mostly for something to play around with, even though it isn't great, but at this rate it might be worth waiting in hopes of a third month.
I also received a second 50,000 points which I've redeemed. I'm assuming it's because i have 2 mobiles and an iPad on my plan. Either way, the 100,000 points and telstra plus has worked out well for me. I've got 3 pairs of blue tooth earphones out of it just for signing up for direct debit.
FYI - i'm not associated with telstra - not sure why it is saying i am and the system won't let me untick.
@frogger081: Oddly enough, I only have the single mobile (S9) on my account, so I'm not sure where the extra 50k came from, not complaining though.
Out of curiosity, which earphones did you choose? What do you think of them?
Yeah I got another 50k points. I was about 500 points away from redeeming my next reward (Google Nest Mini) so very pleased when I logged in today.
This Rewards program has proven to be really good value for us consumers. Not sure if Telstra intended to be this generous, lol.
Think that annoys me is there's no sliding scale to redeem points + pay like most other rewards systems, just their set amounts which makes me think they haven't assigned a $ value to points.
I want to redeem for a Apple watch, but the points step is just too much to make it not worthwhile.
There is a slider, what are you talking about?
@I Smell Pennies: I think Spiderboy means the slider is set up with fixed intervals instead of the option to pick any amount of points.
@I Smell Pennies: Exactly as Martin1234 said.
The apple watch jumps from 60k +$504, to 183k + $163.
No real middle ground for my points level.
I got another 50k too just 3 days ago. This is so nice
I assume this was a technical error by Telstra. I spend my 50k extra points yesterday and already got an email this morning that my order has been delayed (a.k.a. flagged to cancel I assume).
Yeah I'm half expecting them to be yanked back from me
I might as well quickly spend it on something then
Yup they took back the extra 50k points. Should have spent them when I had the chance
@Kontiki: 😭😭😭 Mine disappeared too :( HAHHAA thanks for letting us know. It was fun to see the extra points while it was there @Spiderboy
My order is delayed - purchased on Monday with legitimate points, the email said shipping issues so maybe you might still get your item?
I suspect the shipping issues are caused by all the invalid orders, they must have pressed the stop button on all orders. Probably some poor soul at Telstra manually validating all orders now. Just a feeling.
@Waikipedia: Same, but the order hasn't left the warehouse yet - fingers crossed. I believe it when the parcel shows up.
@Kontiki: If they are coming via Toll it will be delayed due to their ransomware infection.
I'm waiting on NBN equipment and it's pushed delivery back about 12 days.
@Waikipedia: Mine are on the truck for delivery today, yay. Duplicate points. Thanks Telstra for this free stuff. I was considering switching to Optus but am now staying as this rewards program is so good. Retention successful.
@Kontiki: I also got the duplicate points and ordered soemthing on 4/2. Keeping my fingers crossed that I get the item!
Anyone tried to transfer the Telstra plus points from 2 accounts into one? I contacted them over a month ago and organised it, have since contacted them on 5 occasions (phone and live chat), each time they said a different event would take place - I would be called, I would receive an email, no call or email, had to fill out a form etc. Every single time they have let me down with false promises, they always say you'll be called/emailed to confirm within 48 hours or the points will be in your account within 2 days. Still no points transferred. They are so bloody incompetent, if you are thinking of doing this, it's not worth it. I thought I could get one of the higher value items (above 100,000 points) but instead I am left frustrated and irritated. You are better off buying lower value items and selling them on fb marketplace then buying what you really want.
My friend transferred points to me - took lots of effort and over a month but I finally got them.
I've just received 2 Vodafone SIMs in the mail and will be transferring both my accounts from them. Small drop in the ocean, but they do say vote with your feet. Bonus is it's cheaper, more data + international calling.
Too bad about their service and coverage though.
I was an ex-vodafone customer and only moved for the JB Hifi special (cost price phone, 12 month cheap bulk data) - but I found that Vodafone's coverage was much better for me (mostly CBD and in good areas suburban). So in this case, it didn't affect me, but I do understand that Telstra is better for a lot of people.
Same, I have moved from Optus to Telstra on the JB Hi-fi deal. Optus was much better.
Any news about this offer has been extended? thanks
Finally, after couple of chats and uploading screenshot (proof) of the offer on my phone and review, I finally got sms today morning, saying that they have reviewed my inquiry and have adjusted the balance, and to check my points activity!
Was it your first DD sign up or did you cancel and reapply?
How long the whole process took? They have assigned case manager to me but I have been chasing it for while now
Almost 5 weeks, I found that not calling them often and annoying them did it for me
I never got my 50k points but instead got $600 credit, thanks Telstra!
How did you manage that?
i would rather want that
I got $20 off my next 12 months, can't really complain.
Does anyone have a screenshot of the T&C's before it was updated with the direct debit not allowed to be cancelled?
I finally got my points today 2 months after signing up for direct debit. I only got the points because I lodged a complaint and it took 2 weeks to follow up my complaint then they questioned me, and I had to step them thru how I believed I was eligible!! And what I did to get the offer. The offer was on my telstra app. Love being treated by a criminal when I was only taking the offer they made to me. Have subsequently used the points to buy a discounted phone for my poor hubby who has an iPhone SE, will be quite the upgrade. Their website says they are experiencing delays with orders, is this still the case??
Yes. With all factories in China closed at the moment. It has put a halt on a lot of production of smart devices :(
Very similar experience to yours, a friendly rep called me today 2 weeks after complaining and did give me my 50,000 points. Was hoping for 2 months of bill waivers as per some of the others here - the 50k points are now worth a lot less since the Nest offer @20k points expired. Oh well, still a nice freebie, will have to wait for the next crazy offer before spending my points!
Make sure you wait until they get this Toll debacle sorted out. I still don’t have my ordered item and Telstra can’t give me a time frame and can only blame Toll for the delay.
Any good deal for 21000 points?
I got the offer in the app and signed up in December. Since then there have been 2 direct debit payments. I raised an incident 2 weeks ago over live chat. Still no points. What do I do now? Lodge a complaint.
I'm in the same boat… i dont know if escalation will get us anywhere?
I have given up. After at least 3 live chats and each time I had to wait for the point team to review but I get the same outcome that I cannot get the bonus points even though I have never set up direct debit before….
How do you know the point team reviewed it?
What did you say to them? Tried twice And failed