i find out Samsung i9100 Galaxy S II Black Smart Phone for $473.95 + Delivery & Handling: $49.00. i think its best deal for samsung galaxy s 2 ….
This is my first post plz comment :)
Samsung i9100 Galaxy S II Black Smart Phone for $473.95 +$49 Delivery & Handling
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we're in the last week of July people!
you've waited 2 weeks so far, what's another 2 weeks?
I'll wait.
Wow these guys must have made a helluva lot of money on bank interest for refunded goods.
Something like $3000 in interest, they probably lost more than that honouring the incorrectly priced units.
http://www.shoppingsquare.com.au/product.php?id=85988
Got an email again just now - $573.95 +Delivery
And Delivery within 10 Days!!!! How can SS keep doing this while they have orders that were placed weeks ago not still fulfilled?
Wow. Well at least it might be good news for the rest of us if they plan on delivering within 10 days. Hopefully.
Im guessing our delivery will be in 10 days too.
They had a lot on order, and now have a lot of recently cancelled orders.
This may be them trying to sell the excess stock of all those cancelled orders. Hoping anyway.
Wow, just as i thought. SS has been screwing all us who bought the phone for $473.95+49 over… I just did a quick search on eBay and by the looks of it, people who have purchased from their eBay site have already received the phone and left feedback such as:
"Great seller, all good, super fast delivery. Thank you AAAAA"
"Exactly as described and very prompt delivery"Well at least when our phones eventually do come in the mail, they seem to be a brand new phone which are all in order as we all hoped. Shame about the wait though for the rest of us though =/ I also gave them a call and they said they are on track for us to receive the phones sometime ~3-10 August, not long now!
It could also be that they put some for the $473.95 while the rest of the stock was being sold at normal price.
omg every stop asking them for refunds! The reason theyre going to take 4 weeks is so the majority of people will be too impatient and request a refund to cover for their screw up. DON'T LET THEM WIN, BE PATIENT!
Not really, they are taking 4 weeks because they didn't have the stock that was ordered, so we've been placed on backorder.
That is pathetic. Just looked at their feedback and this person purchased on 19th July 2011 and left feedback on 26th July 2011 that the phone had arrived.
http://www.ebay.com.au/itm/200630823017I am so glad I cancelled. Everyone here has ordered well before 19th July and no one has received their phone. Heads should roll.
I see in comments "Great phone, Dutch Language and European Charger But good ebayer A++"
Interesting…My god ==" it's so frustrating when I see replies about swift delivery like this left on their ebay page…
"OMG… Ordered Thursday, Arrived Monday. Awesome. Thank you. A+++++"
That's 4 day delivery compared to our 1 month delivery??? I know if I ever shop from shopping square again, it will definitely be via their ebay store. NOTE: It's got FREE and MUCCHHH faster delivery than their official site. FML.
Just left a message via the ticket system on their website. This is what it read:
"Hi,
Can you please tell me why people who have purchased the phone on eBay AFTER me have received their phone already?? I point you towards the following eBay item numbers:
190556142628 (http://www.ebay.com.au/itm/190556142628) Auction Ended 20 Jul, 2011 21:30:45 AEST, feedback left 26-Jul-11 12:15 by dbarmettler. Comment was "Fast then i thought, Came in Chinese which was hard to figure out."
200630823017 (http://www.ebay.com.au/itm/200630823017) Auction Ended 19 Jul, 2011 11:00:49 AEST, feedback left 26-Jul-11 19:07 by simmo333. Comment was "Excellent purchase……great ebayer"
200632017143 (http://www.ebay.com.au/itm/200632017143) Auction Ended 22 Jul, 2011 11:00:35 AEST, feedback left 25-Jul-11 11:52 by hilton4865. Comment was: "good phone fast postage. Many thanks"
200629946198 (http://www.ebay.com.au/itm/200629946198) Listed 13-Jul-11 21:41:18 AEST. MANY BUYERS under this item number have received their phone already. E.g. comment (by 2005stelle) "OMG… Ordered Thursday, Arrived Monday. Awesome. Thank you. A+++++"
My invoice is dated 11 Jul 2011 which is BEFORE any of these purchases. I ask you again, why are you filling these orders before my order, when my order was placed first??
Many other buyers on the Ozbargain website are asking the same thing.
Please respond ASAP.
Thanks."
Will update on any replies I get.
I'd like to see they BS that they'll reply, but I think we already know the answer to this question unfortunately. It simply comes down to that their ebay customers paying $100 extra to which they reserve the power to leave criticism on their page which is in plain public's site.
While us ozbargain buyers who got a GREAT deal makes them think that they can afford to leave us in the dark as our only options being sending them a ticket or giving them a phone call to which they'll get back to us with generic replies =="
Thanks for this - i just logged a ticket myself using some of your information.
No worries cittris.
Here is the reply I received:
"Hi,
Thank you for your response.
I will find out what is going on, unfortunately I can not advise you why this has happened.
At the moment, we have over 500 orders we are grouping together and will be dispatching together.
I can find out why eBay customers got their order before you did. Can you please give me a little time to do this? Thanks so much.
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation"So a cop out response like you mentioned, darque. Will keep everyone informed.
EDIT: My response to this:
"Thank you Christine. I hope you understand my (and others who purchased before eBay buyers) frustrations.
To me it is acceptable to temporarily run out of stock, give an estimated date of shipment, and offer a refund (although others may not see it this way). What is UNACCEPTABLE is to claim that you have no stock when you actually do have stock, and sell this stock to other buyers who purchased after.
I hope we can resolve this issue in a timely manner.
Thanks."
Thankyou for looking this up, good ammo. Everyone should be copy and pasting the text above to their OWN support ticket and demand instant delivery.
I have a good idea to convey our joint negative feedback to their Ebay profile….
IF YOU ASK FOR REFUND, THE TERRORISTS WIN!
I asked a refund, I got it, and I happy with it
coz it only cost me $65x on 12 months plan, with the call credit included,
I am far more happy to say it's cheaper than this deal + I get local phone/warrantyI doubt you got it cheaper but congrats for getting yourself out of the SS whirlpool early.
you doubt it?
total = $564 + $120(12 months, each month says $10 with $180 call credit)
it's a local phone, a-tick, local warranty!
What I mean was, if you went with a BYO plan, the total cost would be probably lower than yours. I'm fairly sure of this. I'm not having a go at you, it's just that I have had a look at all the plans out there.
Btw, are you with vodafone now?
My email to them
Hi
I bought and paid for my phone on the 11th of July.
It has been brought to my attention that you have sold several of the same phone on eBay, that were listed AFTER I bought my phone.
Those phones have also been dispatched and delivered to the buyers.
You stated in my last ticket that you were waiting for arrival of stock, and expected to ship first week of August.
This was obviously a lie as you had stock to sell to the eBay bidders.
I expect you to have my phone dispatched within the next 48 hours. You have stock, as you are still selling them on eBay, so fulfil your existing commitments
Shouldn't matter like this be forwarded to the ACCC? Seems there's unfairness going on that SS needs to explain to us
Would f*cken love to see anyone knows more about this step up with explanation and may be action…
I agree we should take this to an external body…they have taken our money and made us wait 1 month + whilst shipping other orders ahead of us!
I think we should ALL report this to ACCC or Consumer Affair because clearly they have misled us. When we bought it the website is showing as In Stock, but in fact they have NO Stock.
This is clearing false advertising and misleading. They should be fined by ACCC.
Also anyone who pay with Paypal should open a dispute so that Paypal withhold the money until they can confirm that they have stock so they cannot use our money interest free for 1 month.
Does anyone know Consumer Law?? I personally don't, but if anyone here does (or knows anyone who does) care to enlighten us. Facts would be good so that we can scare shoppingsquare into fulfilling our orders.
mine is ordered on 11th of July , and i have not received yet.!!!!!
And their reply today
Hi Alan,
Thank you for your inquiry.
We have ordered and paid around 500 pcs from different suppliers and stock will be in our warehouse within 2 days. We plan to dispatch all customers at the same time. We will check with the warehouse see why the ebay customer getting the item earlier for you. We think they have very limited stock and can't fullfill the 500 pics oversold customers at the same time, so they just send out those small group of customer. That's nothing about the price difference.
What we can see in our system is that your order is already scheduled and will be processed shortly. As my experience, in this status, your order should be able to start to packed later this week or early next week.
Thank you for your patience and we will keep you update once your item is picked up by the couier.
Yours Sincerely,
Shoppingsquare.com.au
(Division of Apus Corporation)And my reply
Thank you for the reply.
However, my phone was bought and paid for BEFORE the other phones were listed on eBay, and more than a week before the winning items were shipped to the eBay buyer. Those phones should have been shipped to existing customers before ANY were listed on eBay.
And why are you still selling on eBay if you cant even meet existing orders?
And their Reply
Exactly the same as previous (copy & paste)
And their reply (after I told them the last 2 where the same
Hi Alan,
Thank you for your patience. We are now arranging stock and will dispatch to you as soon as possible once it becomes available next week.
Thank you again for choosing Shoppingsquare.com.au
Yours Sincerely,
Shoppingsquare.com.au
(Division of Apus Corporation)Anus Corporation
We should neg all their post from today. Liar!!!
Yep, neg all their post and never buy anything from them again.
Also Unliked their facebook
I have just received a message from Shopping square telling me my order has gone to be sent also.
He said I should see it with 6 days?? I have asked if that is legit as my status hasn't changed on their website and will advise what they reply to me.Looks like they're coming through.
we are almost done with this drama, SS has no shame in their actions and karma will hit them sooner or later, just hang on a little longer guys :p
no email for me here and I ordered as soon as this popped up on ozbargain…
ditto, no word yet.
This is still the best deal so far. I will keep on waiting. My patience exhausts when a better deal comes.
Yup, i just got an email from iibuy selling the phone for $699. I am happy to wait the extra couple of weeks to save such a decent chunk of cash on the phone.
Sure it could have been handled a lot better but as long as I get what was listed in the SS listing I am more than happy to put up with the very ordinary delivery times.
Buy one of their loose CHEAPO items off ebay; like a 2GB microSD memory card ($3-6). Shortly after purchase; file a Paypal claim - they will reufnd your mnoney because they wont be able to confirm with Paypal the item was shipped with a TRACKING number…if you receive it, send it back by return mail (@ no cost to you - otherwise keeping it is fraud..), and comfortably: LEAVE NEGATIVE FEEDBACK about how they have treated you on their website with your SGS2. Ebay can't remove the feedback unless you agree to CANCEL the transaction or if you make ZERO mention of the product ordered.
Deceptive? Yes. Expensive? No. The least you could do….c'mon don't stoop as low as SS, I expected better from aussieland :O
if your intention was to leave neg feedback about a product that is not what you bought on ebay, SS can still appeal with ebay to remove it anyway.
you have a point but i'm pissed enough to do it anyway
so they are finally dispatching phones?
Thank you for your query.
We have finally received the stock from the supplier and we are currently dispatching phones so please be patient with us.
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation)Getting told different things:
As I know, we have ordered and paid for around 500 pieces from different suppliers and they will be in our warehouse within 2 days. We plan to dispatch all customers at the same time. I will check with warehouse to see why eBay customers are getting their item before you. I think they have very limited stock and can't fullfill the 500 pieces oversold to customers at the same time, so they just send out to those small groups of customers. That has nothing to do with pricing difference.
What I can see in our system is that your order is already scheduled for dispatch and will be processed shortly. In my experience, in this status, warehouse will start packing your order either this week or early next week.
That, word for word, is the exact same reply i got. sigh
You had me excited for a minute. It's looking to be another complete lie. They're stalling for time, and hoping people will forget and forgive once they eventually dispatch the phones.
Can't trust these guys at all!
It's dodgy indeed, one would think it's first in first served. They have stock on hand, people bought the online deal first, they should get their phone before the ebay buyers who bought at higher price at a later date. NO EXCUSES, SS!!
If I get my phone in the first week of August and being sealed and brand new, I'd leave it at that. Anything else, I would definitely get in contact with ACCC, Fair Trading, and I recommend we all do the same.
But I would definitely have second thoughts about shopping at SS ever again.
count me in brother
me too……….
Threw them a new support ticket, hopefully they are indeed dispatching now.
tell me what they say
I got a below email too.. fingers crossed!
We have finally received the stock in so so will be processing and dispatching order starting today.
Thanks again for being so patient with us.
We greatly appreciate it
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation)Does this mean that EBay customers also got priority over this new batch?
i havent got the email yet
im pumped they cant be far away!
Wow so cheap, thanks for posting!
This is what i received :)
Thank you for your query.
Your order is scheduled for dispatch on either Monday or Tuesday.
I received the same. finally, after 3 weeks….
better get it early next week or real mad
I still got no email!
Yeah no email here either :(
you get an email when its dispatched, or you can send a ticket and they will respond with what spa posted
Ah well, if delivery is starting early next week then hopefully it will be in my hand before next weekend, which pretty much lines up with their expected delivery date of early August.
Can't see any point in asking for an update if all I am gonna get is a pre-generated response email.Everyone should start getting dispatch emails from Monday or Tuesday.
I've spoken with the local Sydney manager who confirmed my phone, albeit going to be shipped AFTER ebay phones were, with no legitimate reason as to WHY that happened whill shop Monday afternoon HK time and delivered by either FedEx or DHL. In my experience delivery has taken a minimum of 2 days best, 4 days at worst, the manager confirmed i'll have my phone before the end of next week. This is shipping with everyone elses
I remain confident that with Ebay feedback profiles meaning everything to big onlien retailers, they must have had some stash sorted out first to those who paid a higher price after all of us paid the lower price deal on 11/7 which they acted on first having "no answer how it happened" simply isn't good enough. The manager was supposed to call meback as I escalated the call, but as that never happened I called and spoke with him at 5pm today.
At worst, if you dont get your phone next week, the week following should be the maximum you would wait.
Hope that helps. I stick by my sggestion above if you'd like to have SOME influence on their ebay feedback. Or call them, they deserve to go under the knife with how we have been treated; 0296663055 is the number i believe.
awesome thanks!
awesome thanks!
Same here RE: Mon and Tuesday! About time
Hi,
I've heard reports that stock has arrived and that you are currently in the process of dispatching the orders. I leave for Europe on the 9th of august. Can you confirm that my order will arrive before then? thanks
Response:
Your order will be dispatched on Monday or Tuesday of next week. You should get it before you travelKind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation)Christine also said that they were dispatching orders on last Thursday. I'm finding it hard to believe anything SS says.
don't blame Christine anymore, they stated 1st August, just stick to that and don't hope for something earlier.
They stated 1st week in August, I doubt anyone will actually receive their phone before Tuesday or Wednesday at least.
They told me dispatching to customers on Tuesday or Wednesday
Got same response from Christine about dispatching tomorrow or Wednesday
and then it will be Wednesday or Thursday
same for me
Thats my concern, they are still pushing them back.
I dont believe they will ever honour the price, and have gone about it the wrong way at the end of the day.Their credibility is really shot now.
Sweet I got this after opening a ticket.
Hi,
Thank you for your query.
What I can see in our system is that your order is already scheduled for dispatch and will be processed shortly. In my experience, in this status, warehouse will start packing your order either this week or early next week.
Thank you for your patience and we will keep you updated once your item is picked up by the couier.
Thank you again for choosing Shoppingsquare.com.au
Yours Sincerely,
Team of Shoppingsquare.com.auLOL it has changed from Monday, Tuesday to Tuesday, Wednesday to this week or early next week. What gives?!
NeoX, that is the same copy and paste job we have all received middle of last week. As of now I am pretty sure no one has had their order sent, so wouldnt get too excited myself.
We might get it one day. Hopefully before the SGSIII comes out…
Lol this is such a joke, the way we have been treated!! SS have till the end of the week for me to recieve my phone other i am taken this further. I have said this to them.Just sent them this, as i was reading the ACCC website.
Hi Team,
As per guidelines on the ACCC website.
(see http://www.accc.gov.au/content/index.phtml/itemId/815327)I am writing to explain the issue i have and when i expect it to be resolved.
The issue i am experiencing is that it has been 21 days since i paid for, in full, a Samsung Galaxy II and i yet to receive the item.
The outcome is simple, i would like to receive the item by Friday 5th August.
If this cannot be met or is not met, i will contact the Australian Competition & Consumer Commission (ACCC) and open a case/seek advice.
Kind Regards
TristianHaha as if that will make any difference to your order.
They offered you a full refund dude
Just because they offered a refund it doesn't mean they can take as long as they want.
Also they keep saying one thing and it changes shortly after. Finally they did have stock and they were shipping it to other customer who purchased after we all did.They (Shopping Square) have done so many things wrong and none of which have been nullified by offering a refund.
Taking a stand is better than sitting on your hands…
When you have a draft ready to make a complaint, point me in the direction and I will shoot :)
The more people who do it the more it will aid our case and maybe some action will take place
Just letting everyone know i am yet to get a reply to this.
So it's the 1st of August, just got a copypasta support ticket that states it will be shipped sometime this week or next week, sigh.
Any one who missed out on the deal and wants one let me know.i would cancel my order but i dont want them to win. so better some1 else get the deal.
ill take it..no idea how to pm you to discuss further thou.
I am in the same boat but people who are trying to scare them by going to the ACCC are waisting their time. What they have done is not illegal, just immoral.
By virtue of the fact they have offered a full refund they have covered themselves I think, but I would be more than happy, if someone who knows consumer law, could enlighten me as to whether that is the case.All I know is they are now taking liberties.
Yes, you are correct (they have offered full refund) however they have taken our money and delivered to many customers who clearly ordered after us even though they are "out of stock" - though they were in stock according to their site when we ordered? This is where they are dodgy and I am sure we have a case, not to mention the massive delay time.
I don't have time to pursue a formal complaint at the moment but if no phone by early next week I will definitely.
and yet they offered full refund…..NOW!
so if it's get to ACCC/Fair Trading, it's just a waste of time when the case officer review it!
SS might receive a warning, but nothing gonna stop them for taking your money now & start earning interest/turning over from other stocks!
I am going to be super pissed if we dont get a dispatch email today
They clearly have stocks but they are dispatching to eBay customers first. I find it hard to accept their explanation that they are minority hence to them first. But in another way you can dispatch to the 500 orders too one by one instead trying to sell more on eBay. It is just wrong
Well my ticket got updated on Monday and Christine said:
"Your order will be disaptched tomorrow or Wednesday"
It better be or I'll never shop there again.they don't care
Im not holding my breath, unfortunately. I want my damn phone!
this is ridiculous!
Nah, it was through an arrangement that my employer has with Telstra. So not a deal that is open to the public. Sorry! (that link btw is not that great as it works out to be 840 all up vs $522)