i find out Samsung i9100 Galaxy S II Black Smart Phone for $473.95 + Delivery & Handling: $49.00. i think its best deal for samsung galaxy s 2 ….
This is my first post plz comment :)
Samsung i9100 Galaxy S II Black Smart Phone for $473.95 +$49 Delivery & Handling
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not yet
I start doubting if they are going to ship them any time soon… big liar
nice deal! but don't like Samsung…
nothing today
farking hell
WHERE'S MY PHONE?!!? I'M ASKING FOR REFUND F THIS!
WHERE'S MY PHONE?!!? I'M ASKING FOR REFUND F THIS!
plus a $50 compensation for being a pain on the bottom.
don't give in! You've waited this long.
At least complain to them and report them before you get a refund.
The price is dropping. not a good news for me.
where?? its still 640 aud at clove, that's the only reasonable place i know to get this phone at the right price
you can also troll around gumtree like the other douchbags wanting to pay 500 for a used one
techrific is selling it for only $604. free shipping(5 days……) and free return shipping within 1 year for warranty.. I wish I didn't buy from this damm shopping square which is really a pain on my ass now..
How to change the vote? I really would like to change my vote to negative on this post..
Actually, techrific has 'hidden' costs. The $604.00 listing has an $80 compulsory charge on premium packaging, and the $649.00 listing has a $30 compulsory charge on shipping insurance, so still ~$160 difference.
You are still saving $84 in the worst case, and according to a reply to your post you are actually saving $160.
Not to mention you can still refund it. (Not to mention you could easily sell the phone for $550 new once you get it.)
and people still not receiving their phone…wow!!!
They haven't sent any yet, they said they will be sending it out this week. (or early next week)
They also said the exact same thing last week.
and they might say the exact same thing…next week! :P (it's already Wednesday)
ofcourse there're BS like "please be patient, we are sending out the orders…now/soon"
And even SS has put it back up again, it now $624 + postage so the price isn't really falling all that much just yet.
Calm down people, if you can't wait a week you wouldn't have waited a month already.
They are late because it was a MISTAKE that let you order so many units, when in fact if they had the system limit the stock correctly most of you would not have been able to make orders.
They chose to honour both the price and the excess of orders, and offered refunds for anyone who didn't want to wait. (You could have exercised that option a month ago.)
You clearly don't IMMEDIATELY need a phone, because you would have been without one for a month, but sure maybe someone's waiting to buy yours. Explain the situation to them and they'll be fine with it.
Yes, making us wait this long is dodgy, but if you were them you would not have honoured the sale of 5x stock at below cost price to your consumers, so really you can't complain.
I've waited a month, and I'll wait another, I really don't care because it's $300 cheaper than everyone else is paying for one outright at retail, and $150 cheaper than anywhere on the Internet still.
If you can't wait any longer, demand a refund, who knows they might have already sent your phone. (…and THAT'S the worst case.)
dude we are all just venting. the issue is that they keep on saying they are ready to go and they just dont contact us. i mean, apart from this website i have no received one iota of info from them to explain the delay.
its really really bad service
Nah I feel the same way, but you chose to sit tight, so sit tight!
Also spam them with support tickets or ring them up if you want more info. (I agree though the fact that they did not take the initiative to send us information once in the past month is incredibly dodgy.)
if they didn't dispatch phone that sold after on ebay.
It seems like they are receiving small amounts to sell on eBay from their original supplier, and are waiting for 1000+ units to ship the store orders.
The obvious reason is you can't leave negative feedback on the store that affects them.
I can see all hell breaking loose if no one gets despatch confirmation emails tomorrow…
quite dodgy by shoppingsquare… getting really really PO'd
man…i wanna play already…
well, it's Wednesday, and nothing from SS.
I won't cancel my order, I think that's making it too easy for them.
Very poor service SS! I wouldn't even count the number of potential customers you've lost in this saga.it won't be hard for them, I am sure they are NOT losing money/selling below cost!
it's just a waste on time on both side really!
ladies and gentlemen shopping square is an example of how to FAIL as an online business.
will never never never shop again.
Looking at their ebay feedback…a crapload of people got their phones yesterday
We should think about how to react as a group and make some real noise. I don't think they care about our 500 people at the moment.
Agree, we should make official complaint against SS on principle, SS need to learn how to treat their customers with respect. It’s more than 3 weeks and they have not been in contact with each of the buyers individually about the orders. The only email they sent out which was not personalised asking buyers to log in to their website to be able to view the generic ticket created by themselves. They should have sent a personalised email to each of us in good faith, "Dear Mr/Ms ABC…."
This is unacceptable. The deal was good but it was their decision to sell the phone at that price, after all $522 is not a small amount of money, they can’t just take the money and then ignore the customers
Anyone here had any experience with lodging a complaint?
can someone please call them today (i am at work and cant)
ok gave a call, it seems they have dispatched some phones to 11 july orders, some peeps must have gotten the notice but have not bothered to report back here perhaps?
It is during work hours so some may not have checked email yet.
How bout we run a tally of those that have checked buy hitting the + vote button >
(to save having lots of "i have checked posts")we should be getting 500 votes and not 5 lol, where did the rest disappeared off to? Who bought this phone at 11 july at 8pm should reply soon
unless someone can confirm, we can't really take their words for that… didnt they say previously that all 500 orders will be dispatched at the same time? if so, all 500 orders will be dispatched today???
I second it. We shouldn't take their words based on what happened in the last 20 days. Could someone confirm this please? If so, what's your order number(interested in your order date and time). Thanks
I ordered on July 11th in the early evening and still haven't got any confirmation e-mail nor a reply to my support ticket :(
EDIT: Woops sorry I made an error. Please delete.
Ordered mine early evening of 11/7. Still hasnt gone past 'paid' stage :(
How come your dates are 20'ish July?
did you even get an invoice?! an order number at least?
you can call them anytime they are happy to talk about this past deal, they do sound like they're working their butts off to fulfill 600+ orders so I'll take their word till the end of this week for the dispatch notice…
me? ss self generated invoice immediately after, yes.
Please ignore my 'premature enthusiasm'. I thought my phone was dispatched but it turned to be an order I made 4 years at around the same time.
i was ok with the wait at first as it was cheap and if they had oversold it well fair enough their mistake and they would honour it once they got their next shipment.
The fact that they are still selling and delivering to ebay customers who've purchased well after the 11th July has just pissed me right off. Then you enquire as to why this is happening and get a stock standard copy and paste response. wtf!?
Who seriously operates a business like that?
crookes? :D
what's their contact number? i'm going to ring them and complain
02 9666 3055
as per their last ticket reply they will be dispatching at least by today.
what you said makes no sense? what's 'at least' suppose to mean?
good luck mate. Let us know what they say
gave them a call just now. They said they received all phones from Samsung yesterday and will have all orders dispatched by the end of the week.
If anyone here get a shipping confirmation, please let us know…
So let's see:
They claimed to have dispatched 150 phones originally, yet noone on here received one.
They claimed they didn't have any stock, meanwhile ebay customers continued to receive their phones.
They claimed to have received stock on the 28th and to be in the process of dispatching them, yet noone received a dispatch notice.
They now claim to have received stock yesterday.on Thursday 28th Christine from SS replied to some tickets:
"We have finally received the stock in so so will be processing and dispatching order starting today.
Thanks again for being so patient with us.
We greatly appreciate it
Kind Regards,
Christine
Customer Support
Shoppingsquare.com.au (A division of Apus Corporation) "Did She lie just to keep the customers quiet?
they did dispatch them, but to Ebay customers!!
right so i rang them and the lady said it's in the process of being dispatched. she said a shipping confirmation will be sent this afternoon.
I just got off the phone to the ACCC.
What they have said is that ShoppingSquare have violated our Consumer Rights because they have failed to provide a service within a reasonable amount of time. see - http://www.accc.gov.au/content/index.phtml/itemId/961897What they advised is that we/I should contact them (which we have already done), If they do not respond then write a letter of demand to the company. See - http://www.accc.gov.au/content/index.phtml/itemId/815324
If, after the date has passed which you set in the letter of demand, ShoppingSquare have not responded or the issue persists we then contact the Office of Fair Trading for the state the Company is located, in this case NSW.
See - http://www.fairtrading.nsw.gov.au/About_us/Contact_us.htmlAt which point the Office of Fair Trading will get involved.
SO! despite what is written above me, i have no reason to trust ShoppingSwuare so i will be writting a letter of demand to them this evening. I will give them 1 week to rectify the issue.
Great post. Do it. I hope the Fair Trading intervention costs them money.
What's the best case scenario if the OFT gets involved? I would hope it's not just getting the refund! Would hope there's some scenario where I can still get my phone, AND they get some kind of fine or something :P
Yup, do it.
They've had close to 4 weeks to send the phone!!Does anyone have any emails for shopping square. Id love to send this to everyone! :)
good on you, mate.
Well despite what i said, i called the Office of Fair Trading to ask their opinion. I told them about the email i already sent them on the 01/08/2011 and they said that is sufficient and i did not need to do a letter of demand. I then asked whether i should wait till the date i specified (05/08/2011) passes or log it now.
They said log it now to at least get it in the system and if it resolved then great and i can close the ticket.so i just submitted a complaint to the Office of Fair trading.
fingers crossed
well done cittris!
cittris thank you for taking on this battle on our behalf. Good luck mate.
dear god after this drama, i don't think shoppingsquare deals will ever make a page in OZ Bargain again… ever lol
I just missed a parcel… unless it was an HP microserver, it must have been the phone!
Will report back after I visit the PO tomorrow morning :)
not the phone, you are suppose to get a confirmation dispatch mail BEFORE you get the phone ;)
you're probably right… but until i check with the PO tomorrow morning, i'm going to hope that i was right (at my own expense obviously)
mainly because:
1) i don't have any other parcels incoming, and
2) i don't trust shoppingsquare's ability to send me an email since they're probably too busy serving all their ebay customersif its fed ex or dhl its probably the phone :D
whats paypal refund policy?
is it 30 days?
will they hold our money for more than 30days n then keep the money?
coz i remember u can only file a dispute within 30days
45 days
thx!
so 24 Aug is our last day to file a dispute..20 days left guys!!!
My status has actually changed now. I spoke to them today and they advised that Christine had put notes on my order and it would be picked up today.
Customer checked out Unpaid 11/07/2011 23:22:23
PayPal transaction ID: 0HF02406UP696523C Paid 11/07/2011 23:22:28
Order sent to HK warehouse Processing 03/08/2011 17:29:29
Dispatch in process Dispatching 03/08/2011 17:41:25As you can see I paid at 11:22pm on the 11th July and it was supposed to be picked up this afternoon but will see.
I actually think it is going to happen now (Or am I being naive?)
see mine…….not yet updated………..
Customer checked out Unpaid 11/07/2011 20:15:02
5JG52396XH8569233 Paid 11/07/2011 20:16:37
checked Paid 12/07/2011 10:40:32just wondering where you get these stats?
and no you're not being naive, they don't deny/ignore anyone's phone calls regarding this deal (yet) and have consistenly said this week will be dispatched, there is just no confirmation on exactly which day and time that the courier will pick it up.
You've just made 499 people turn green!
I paid on 9pm of the 11th of July, and mine is still stuck on paid. This is pathetic.
I have the same exact thing(dispatch in progress). Maybe we will get a dispatch email tomorrow with tracking details. Fingers crossed
Can find the stats under:-
Home > My Account > My Orders > View Order
Under the heading:-
Order Details
Order Processing Recordslol found it, you ordered later and got better stats than mine,
Customer checked out Unpaid 11/07/2011 21:08:41
09X98095TU640674V Paid 11/07/2011 21:09:51and zit after that
Here is a screen shot of my order (With all personal details blanked out)
http://i1184.photobucket.com/albums/z334/Mattycee2K11/Shoppi…awesome! I ordered just 2 hours behind you. not far….
Just a response from SS:
Thank you for your recent purchase.
Regarding your order- samsung galaxy II S mobile phone, our sourcing team is now packing and dispatching your order. So, you should be able to receive shortly.
Let's see how quick they really are.
OK I'm being blatantly lied to. I rang this morning to ask when it'll be shipped, was told this afternoon. I rang again in the afternoon and was told it will be done sometime this week or early next week! WTF!
I've lodged a complaint with Office of Fair Trading
Why - they told you within a week after ordering it would be two or three weeks before stock arrived and delivery would be 1-2 days after that. And they offered you a refund if you didn't like it. Did you take up their offer of a refund… No???
Well suck it up and accept that it might take another week.
can we get shopping square banned from ozbargain?
I'd be happier if they were closed down. But then they'd probably just open up again under a new name…
you have every right to neg the next SS deal on ozbargain.
wow.its happening……………
right now they are processing………
Customer checked out Unpaid 11/07/2011 20:15:02
5JG52396XH8569233 Paid 11/07/2011 20:16:37
checked Paid 12/07/2011 10:40:32
Order sent to HK warehouse Processing 03/08/2011 18:23:54they are lair…..if they have in stock…wht they sending order to HK warehouse……………..
Customer checked out Unpaid 11/07/2011 20:15:02
5JG52396XH8569233 Paid 11/07/2011 20:16:37
checked Paid 12/07/2011 10:40:32
Order sent to HK warehouse Processing 03/08/2011 18:23:54Dispatch in process Dispatching 03/08/2011 18:30:56
They always said it was coming from Hong Kong, this isnt a lie. By in stock they mean their Hong Kong warehouse.
see…below…they replied to me……….
Thank you for your recent order.
We regret to inform you that the Samsung i9100 Galaxy S II Black Smart Phone you ordered is oversold by unexpected sales volume. The item is temporarily out of stock. We understand your frustration under such circumstances and we have ordered urgently from another supplier.
The ETA of the new batch is 2-3 weeks time. The dispatch will take place within 1-2 working days upon arrival of the batch.
If you like we can offer a full refund for you.
that was on 18/07/2011 12:38:04
don't worry, check my post above, its updated now,
Customer checked out Unpaid 11/07/2011 21:08:41
09X98095TU640674V Paid 11/07/2011 21:09:51
Order sent to HK warehouse Processing 03/08/2011 18:25:43
Dispatch in process Dispatching 03/08/2011 18:30:56should be coming soon for u guys
Just got the dispatch update too:
Order sent to HK warehouse Processing 03/08/2011 18:25:42
Dispatch in process Dispatching 03/08/2011 18:30:56I ordered at 9pm on the dot on the 11th of July
Hopefully it gets dispatched asap… from my previous orders with them there's one final stage "Order dispatched"… normally 3 hours after "Dispatch in process"
Oh well… can't say I'm too happy with the process but hey still the best price around…
Has anyone received a tracking no. for the parcel from SS yet?