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COTD Mystery Item $4 All up Apparently The Item Is Worth $30 & Comes with Money Back Guarentee

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COTD Mystery Item $4 All up Apparently The Item Is Worth $30 & Comes with Money Back Guarentee
Go to Deal
dins on 30/03/2011 - 13:06 catchoftheday.com.au (2504 clicks)

http://www.catchoftheday.com.au/index.php

FREE SHIPPING NATION WIDE!

The Mystery Item!

Normally worth $30 elsewhere, today just $3.99!

COMES WITH A MONEY BACK GUARANTEE!

Please note, today’s mystery item is one singular item. If you buy several to pass around to your friends and family, you will receive several of the same item.

This mystery item is a ripper. The value is so good that we just want to surprise you - it’s something that’s normally worth about $30 everywhere else, and it’s also something that most people actually need. You’re guaranteed to find that some of your friends or family will have a need for this item, so feel free to spread the word - you can buy as many as you like! It’s not exactly a “gift”, but if you handed a few of these around, you’d definitely be in most people’s good books.

Now here’s the best part. If you receive this item only to find that you don’t think it was worth it, we’ll give you a refund of the full purchase price! There it is - it’s foolproof. $30 value for only $3.99 with free shipping nation wide, and it’s something you’ll most likely need. And if you don’t need it, you’ll get your money back. NICE.

Other Cotd Mystery Item

Related Stores

Catch.com.au
Catch.com.au
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closed Comments

    • hashtagbargain on 11/04/2011 - 20:55

      lol, its all in the perspective i guess :D

    • Shwayne on 12/04/2011 - 14:26
      +2

      I could buy a pack of 20 lightscribe DVD's for $4.

      Then I could print my own coaster designs and have a set of 20 designed coasters.

      • bendertiger on 12/04/2011 - 18:45

        I know, I'm just as pissed off as you are, but I thought I'd take the piss out of COTD by using reverse sarcasm.

  • Lenneth on 11/04/2011 - 20:53

    I'm glad I didnt grab this one either (along with the fake bottle)

    • issh on 12/04/2011 - 18:52

      same here

      didn't get any of those deals!

  • lisss on 12/04/2011 - 12:51

    Haven't received mine, but I'll be returning it out of principle too. I don't want or need a stupid Internet Security Suite 2010 OEM. Let's just add it to the list of bad experiences I've had with COTD, I just don't seem to learn!

    • justhooked on 12/04/2011 - 13:17
      +10

      i think they are waiting for others to send them back and then repost them to us !

  • StewBalls on 12/04/2011 - 21:30

    Yep, it's a dodgy internet security suite…a family member got a couple, they're pissed about it too…can you say refund time! :p

  • Gecko on 12/04/2011 - 23:49
    +1

    Obligatory post before negative voting this deal, changing from Positive to Negative. $30 my ass.

  • Mugsy on 13/04/2011 - 06:36
    +1

    I've sent through an email asking COTD to cancel my order and refund my money. No reply as yet… I assume they're bombarded with a lot of similar emails. Definitely not impressed with how these guys operate from this experience.

    • StewBalls on 13/04/2011 - 15:48
      +2

      I've never been too impressed with how they operate from any experience with them! :p

      • Mugsy on 14/04/2011 - 17:43
        +1

        This is my first order with them so I guess I can say the same - lo

  • lisss on 13/04/2011 - 10:09
    +5

    From now on I am boycotting COTD. I don't know why I haven't learnt from previous experiences - this is annoyance number 4 with them.

    1) Receiving substituted item- I did not want the substitute, I wanted the item advertised. No reply to emails regarding this, ended up giving up and keeping the item.

    2) DOA item - sent back reply paid, amount refunded. Fine, only slightly annoying. Would not bother me if I had no other negative experiences, as this could happen with any retailer and I wouldn't blame them. It was annoying that COTD requested that I pay to use registered post as they "don't take responsibility" for lost items.

    3) Receiving substituted item - happened again and this time I was really annoyed. This time I got a reply, assuring me that the "warehouse guys" had assured the man emailing me that this item was comparable, if not BETTER than the item advertised. Clearly it was not, and I wanted what I had paid for. Sent back for a refund, as none of advertised item in stock (and COTD continued to advertise the out of stock item for a few days after that in their catchathon)

    4) Useless mystery item, with misleading and deceptive rrp attached.

    This should be added to the few times I tried to log on and order during their pressure cooker sales and similar, wasted my time and got nothing (now I ignore these sales).

  • AG_ACT on 13/04/2011 - 11:07

    Has anyone received theirs yet?

    • abc on 13/04/2011 - 13:13
      +2

      Nope but I have already requested refund as per the earlier posts.

      Time to take COTD to Fair Trading :D

    • bonus999 on 13/04/2011 - 14:06

      No here too, but I feel more exciting to see what "RRP $30" items they send me. :P

    • daydream on 13/04/2011 - 14:30

      Not yet. Hoping from the early complaints they got that they may send me something other than internet security software or a mouse mat. Maybe something actually worth $30 like $30 worth of stamps or a $30 iTunes card ;-)

      • StewBalls on 13/04/2011 - 15:41
        +5

        Sorry to say dude, you've got no hope!

        Looking at the cheap crappy IS suite my family got sent, it looks like they've bought zillions of the bloody things that nobody wants & they're so flat they're almost two-dimensional, so they knew shipping would be negligible!

        COTD is simply hoping to make four bucks off those ppl too lazy to send them back purely on principle!

        Frankly, I'm with lisss; every COTD post now gets an automatic neg from me, due to their sketchy business practices they simply can't be trusted!

        • daydream on 13/04/2011 - 15:52
          +4

          Yes, I know I'm just daydreaming ;-)

  • abc on 13/04/2011 - 13:15
    +3

    Looks like OzBargainers got F'ed in the A by Catch of the Day :S

    • daxon on 14/04/2011 - 13:58

      I'm still yet to receive my copies, I purchased 2 as well. Have people been sending them back by regular post or is the return even more hassle? I'll definitely be sending these back. I neither want/need IS or tacky coasters!

    • daydream on 14/04/2011 - 14:14

      Some people might think that's a better offer than the software! lol :-)

  • bluedufflecoat on 14/04/2011 - 14:17
    +1

    I have an approved "return" request, but I haven't received the item. :/

    • justhooked on 14/04/2011 - 18:04

      good idea

    • abc on 15/04/2011 - 12:17

      same lol

  • Mugsy on 14/04/2011 - 17:48
    +2

    I am really considering filing a complaint with the ACCC against COTD. They've taken my money, I haven't got the product or confirmation if the product has been canceled. Sick of this waiting.

    • justhooked on 14/04/2011 - 18:03

      have not received mine in WA want to get it so i can send it back before
      i go on holidays

    • BoltThrower on 27/04/2011 - 20:46

      Do it. to make it worse we got overcharged on postage too AND it took a month to receive.

  • GerrardLFC on 14/04/2011 - 21:51
    +3

    My order is the same as most, still on order received and no updates from then.

    We should get ACA and Today Tonight to do a story on their shit customer service instead of bragging about being number 1 online store thanks to their Crash Of The Day sale baits.

    • daydream on 14/04/2011 - 22:42
      +2

      We'd have to do a deal with ACA/TT the way all the other ads, er, product segments get screen time or be owned by the same people like Nine and Cudo (with no disclosure during segments unlike most responsible newspaper articles).

      Off topic, what's the cheapest box of cornflakes to get a journalist (commercial network) degree from these days? ;-)

      • StewBalls on 15/04/2011 - 00:31

        I believe that would be the Aldi University, Bachelor of Biased Journalism generic cornflake degree, with a major in Cash for Comment!

        They don't just give them away though, you've gotta line up at the checkout for that cereal box!!! :)

  • gstfree on 14/04/2011 - 23:02

    I placed my order on 31 March, but I haven't received anything from COTD.
    Their system said my order was dispatched a few days ago, but Auspost never took more than two days for same city delivery.

    I will give them two more days before file a compain to victoria fair trading and file a charge back dispute to my cc provider.

  • gstfree on 14/04/2011 - 23:05
    +1

    Based on reputation of COTD and Scoopon, we should ignore all of their offers.

  • Scumbag on 15/04/2011 - 00:26

    My father in-law got 3 of them (lucky him).

    On the box it says "OEM Edition (Not for individual retail sale)".
    Isn't this illegal - or is COTD somehow not a retailer - don't think so.

    • Mugsy on 15/04/2011 - 08:40

      Yeah, I got 3 myself as well (and I'm not your father in law BTW). Came in the mail this morning.

      I was thinking about that Not For Individual Retail Sale thingo as well… I guess if you buy two or more, it's not individual.

      Gonna return it to COTD through their return tool. There's no option for full refund… it's only 'exchange' or 'store credit'. Neither of those satisfy a money back guarantee as per advert above. We'll see how this pans out. Anyone manage to get a full refund instead of store credit?

      • lisss on 15/04/2011 - 09:30

        Well mine still hasn't arrived (in ACT) but they had better give me my money back, otherwise that's completely false advertising and I will be annoyed enought to make an ACCC complaint.

  • bamzero on 15/04/2011 - 10:02

    Still haven't received anything either (WA), just checked via Track my order and says was only dispatched on 11/4. Almost 2 weeks just to dispatch an item is pretty poor.

    To be fair to COTD, I had a non-received item from them before (small value, the mentos for $2.99 i think) and they were quick to refund without any hassles.

    Given this is similar (small or should we say no value item), I would expect the same service this time around.

    • Ughhh on 15/04/2011 - 12:50
      +1

      I didnt buy this mystery item, but I bought a logitech webcam and mouse from the promotion that was a day or two earlier. The webcam I received within a week, the mouse I received a few days ago . The mouse was DOA (dead-on-arrival) so I emailed them through their return system and contact system. Within a day, I got a reply, saying they've already organised a replacement and gave me a tracking number (which shows up on AuPost), stating no need to return faulty item too.

      So far, overall, Im pretty happy with the customer service.
      Interesting how the customer service can vary.

      • StewBalls on 16/04/2011 - 02:19

        Good to hear. It seems they may have picked up their game somewhat with regard to returns!

        I was filthy with them last year, I ordered something as a gift 6 weeks before Xmas, 1st unit turned up after nearly 3 weeks smashed (outer packaging undamaged, BTW?), 3 days to get an RMA#, another fortnight to get replacement, 2nd unit also arrived faulty (missing parts obvious without even opening pack)…at this point I just gave up & took the store credit as it was a fairly cheap item & I wasn't so pissed with them at that stage!

        I learned my lesson from the last 'mystery' box of damaged or useless junk & dirty well out of date (2005) water-stained IT books! I couldn't be bothered taking photos of the crap as they requested, I just politely informed them I would never again be a COTD customer! ;)

  • Save Medicare on 15/04/2011 - 10:05

    haven't received anything either, i'm in SYDNEY for gods sakes. AND i don't want it. do you have to send it back?

  • bonus999 on 15/04/2011 - 11:27

    Sucks! I got mine two CA Internet Security Suite 2010 in this morning. Sydney area.
    I am a Mac user and the only PC I have is using windows98. Well…Not support at all.

  • crookes on 15/04/2011 - 12:48
    +2

    Have requested a return…utter crap

  • StewBalls on 16/04/2011 - 00:46
    +2

    My family member that took part in this fiasco got an email from COTD today saying that they would be getting a total refund with no expectation of return of the dodgy product! ;)

    I loved one of the reviews of CA internet security…the guy said it resembled a "Frankenstein's monster patched together from a collection of mediocre security tools"…comedy gold! :)

    • StewBalls on 16/04/2011 - 02:23

      I forgot to mention the funniest part…those family members offered to give them to me…HAHAHAHAHA! :p

  • POWERevolution on 16/04/2011 - 01:00

    crap! finally i can -ve :)

    • StewBalls on 16/04/2011 - 02:29
      +2

      It's COTD dude, you could've put the boot in anytime & nobody would bat an eyelid! It was never a matter of if they were gonna shaft ppl…that was never in doubt…it was just a matter of how badly! :p

  • Ashlea on 16/04/2011 - 03:35
    -1

    hahaha did the mods reverse all votes so we could neg?

  • spritz on 16/04/2011 - 05:47

    so bad.
    Haven't even got it yet.

    "this mystery item is a ripper."
    "The value is so good that we just want to surprise you -"
    'it’s worth $30'

  • daydream on 16/04/2011 - 10:30
    +2

    Hopefully the postie has stolen my yet-to-be-received coaster but if they want to give me a refund in store credit then it should be for $30! (Think of how many mystery items I can get next time! lol)

    They would have been better off adding these to people's regular orders as a unexpected "gift". It might have been appreciated more.

  • Mugsy on 16/04/2011 - 13:41
    +3

    This is the message I received from COTD. We'll see how long it will take before I see the credit come through.

    "We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in
    some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back
    Guarantee.

    In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for
    the item to be returned, you can do what you like with it.

    Please allow 2-3 business days for the refund to appear on your statement."

    Though, according to this website:

    http://internet-security-suite-review.toptenreviews.com/ca-r…

    "CA’s internet security software includes a guarantee of protection from viruses and identity theft, with up to $10,000 remediation."

    Anyone wanna hack my $200 netbook so I can claim $10,000? - lol

    • RachelleRachelle on 16/04/2011 - 23:41

      I receive the same email, haven't received the item yet but emailed them saying i don't want or need that security software…I have my own thankyouverymuch.

      that's my first & probably last dealing with cotd, wow they know how to keep customers

  • issh on 17/04/2011 - 09:48
    +2

    A user from OCAU got this

  • SakuraChan on 17/04/2011 - 19:24

    i'm loving this deal!!!!!!!!! not -__________-

  • bashar20 on 18/04/2011 - 13:32
    +2

    I reported this sale of OEM items by COTD to the CA Australia Company. I suggest you guys do the same.
    http://www.ca.com/au/contact.aspx

    • daydream on 18/04/2011 - 13:44
      +4

      CA are probably happy any retailer bought them from them! ;-)

    • Ashlea on 19/04/2011 - 13:36
      +1

      My company are closely affiliated with CA and if what I've heard is correct there are already some legal papers being written up.

  • mirovich on 18/04/2011 - 18:19
    +3

    After 17 days of waiting, I got a crappy internet security.
    Bastards!

    • abc on 19/04/2011 - 15:59
      +1

      Really? mine still hasnt arrived. I'll be using it as a frisbee.

  • ihfree on 18/04/2011 - 19:41

    No COTD logo, invoice or anything identifying where it was from or why I was receiving it, and a random product I have never heard of. Almost threw it straight into the bin.

    Thought it was some kind of scam, for users stupid enough to put a random disc into their PC.

    Asked for a refund.

    • brendun on 19/04/2011 - 09:48

      An envelope turned up in the mail, opened it and thought it was some rubbish. No markings from COTD.

      Extremely disappointed.

      Have requested a RA but as everyone has found there's no full refund option - which was not mentioned in the original sale page. Very deceitful. 20% restocking fee as well.

      It's not about the $4 it's about been cheated and sent rubbish. $30 my ass!

      • bamzero on 19/04/2011 - 09:57

        Just contact them, I'm sure they'll honour the refund.

  • kfh_9118 on 19/04/2011 - 11:18

    still haven't received mine, will request refund for sure.
    what a misleading description from COTD.

    First time I have to neg a deal.
    Sorry OP, nothing against you

  • brendun on 19/04/2011 - 13:11
    +1

    They're trying to sell these CA Internet Security Plus 2010 OEM for $2.95 PLUS $5.95 shipping to NSW.

    http://www.catchoftheday.com.au/smallfish_info.php?products_…

    • bashar20 on 19/04/2011 - 15:38
      +1

      ITS NOW $9.95 PLUS $5.95. LOL

      • brendun on 20/04/2011 - 09:44

        BARGAIN! I heard that it was worth $30, so it's still half price!

  • fattyboombatty on 19/04/2011 - 14:29
    +5

    Late last week I received a suss envelope in the mail with no markings identifying the sender other than a generic return address.

    Opened it up and there is a dodgy disc with supposed "Security Software" contained within. I have no idea where it came from and there's no way in hell I'm putting it on my computer. Straight in the bin as mail spam.

    Come to this page today wondering if anyone had received their mystery item yet, as I still had not received mine. Little did I know that that dodgy POS disc I threw away was my item?

    Seriously COTD? You going to sell "Get online with AOL" discs next? Never again

    edit - can't even revoke my + vote dammit!

  • Aussie89 on 19/04/2011 - 15:11

    LOL, look what i found….someone trying to off sell their copies of the software: http://www.lottos.com.au/forum/viewthreadlite.php?tid=245827

  • aurotaro on 19/04/2011 - 16:10
    +1

    WTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

    Got a dodgy envelope last night with some security software in it. Thought at first it was due to the Dell leak in personal details and this was some scam. Told my old man about the scam and he said he'll inform it to all his mates as well.

    Checked my paypal account today morning just casually and got reminded that I got deducted $4 and tried to think if I got any mail. Came back to this thread and here it is, fucking hell. They are not only banned anymore from my buying list but also I will shoot the next person who shops in that place.

    WTFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF

    /rant

  • bashar20 on 20/04/2011 - 09:48

    I have sent 2 emails foir COTD asking for a refund 2 days ago and didn't hear back from them till now.

    • daxon on 20/04/2011 - 09:56

      I also sent a RMA and have yet to hear back from them, did they approve your refund bashar?

      • bashar20 on 20/04/2011 - 10:25

        not yet.

        • fattyboombatty on 20/04/2011 - 10:44

          I just received an email saying they approved my "refund" (back to account) and I can keep the crappy software

          Now I bummed cause I have to buy more crap from them to get my money "back"

    • GerrardLFC on 20/04/2011 - 10:55

      I got the same Refund Email just now.

  • brendun on 20/04/2011 - 11:02

    I just received this:
    Hi,
    Thanks for your enquiry,
    We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back Guarantee.
    In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for the item to be returned, you can do what you like with it.

    Please allow 2-3 business days for the refund to appear on your statement.
    Kind regards,
    Bernard
    Customer Service Crew

    "refund to appear on your statement" - is that bank statement or their online account statement ie store credit?

    • bashar20 on 20/04/2011 - 11:21

      when did you request that?

      • brendun on 20/04/2011 - 11:27

        Yesterday.

  • aurotaro on 20/04/2011 - 12:22

    received same email.

    Hi,

    Thanks for your enquiry,

    We're incredibly sorry to hear that you're not completely satisfied with this Mystery Item! We do understand that in
    some cases it may not be of use to you, and as such we're more than happy to honour our advertised Money Back
    Guarantee.

    In good faith, we've processed a refund of the purchase price to your account - though we will not be requesting for
    the item to be returned, you can do what you like with it.

    Please allow 2-3 business days for the refund to appear on your statement.
    Kind regards,

  • bamzero on 20/04/2011 - 12:27

    Those who have received the reply email, just wondering how did you request a refund?
    Through the RMA system and selected a store credit or via email?

    • GerrardLFC on 20/04/2011 - 12:35

      Yeah through the RMA system, but I said I do not want store credit I want my money back.

  • Mugsy on 20/04/2011 - 13:05

    I GOT MY REFUND!

    Yes, it's a full refund (back onto my credit card in this case).

    However, when I submitted the refund request through the RMA system, I did specify that I wanted the cash and not store credit (I chose 'store credit' as oppose to 'exchange' from the two options provided). They didn't keep 20% as stated in the system.

    And yes, the envelope it came in was dodgy.

    Good luck to all with getting their refund.

  • daydream on 20/04/2011 - 13:47

    Haven't received anything yet (no package or email update since purchase 31/3) so decided to check status. Log on and it simply says "DISPATCHED". Look up helpcenter to track order and it gives me some more info:

    Order xxxxxxx was dispatched on the 11th of Apr 2011.
    From the date of dispatch, delivery can take up to 9 business days.

    When we print the label for your order, your order's status is updated to DISPATCHED, and at that point it goes to the warehouse for shipping. We are currently unable to track parcels between the point we print the label, and the time the courier makes the first scan at one of their depots.

    As yet, we have no tracking details associated with this order.
    Please advise us if you are still unable to track your parcel by the 28th of Apr 2011.

    Are they sending it via a granny in a wheelchair going uphill? lol

  • Ashlea on 20/04/2011 - 15:33
    +1

    Refund! woohooo

  • ufohunter on 21/04/2011 - 14:23

    Can you believe they are selling the CA Security software today in their catchathon for $10?

  • chloden on 21/04/2011 - 16:10

    Mine finally arrived today. Refund requested.

    • bamzero on 21/04/2011 - 16:12

      Same. 1 copy of CA Security. Also requested refund.

  • bmo38824 on 21/04/2011 - 19:22
    +1

    They are selling this on their site today for $9.95 + shipping

  • GerrardLFC on 21/04/2011 - 23:32

    Got my refund :D

    • bamzero on 22/04/2011 - 11:45

      yep, refund also received. I can't complain about customer service, quick resolution.

  • kar200 on 22/04/2011 - 12:18

    Got mine yesterday and my wife put in on the table.
    I asked where did she get the disc from and she said that we got it in the mail. I was wondering if I applied for a free Anti Virus here since it has been a long time for this mystery crap and completely forgot about it.

    My issue now is that I opened the sticker and threw it in the bin. I had access to the serial number so I don't think I can refund it (and won't try since I opened it).

    I was just browing the internet and remembered my mystery item. just went and checked and found out that it was dispatched. It was then that I realised it was the actual mystery item.

    I have to say that a few years back I bought the mystery item and I think it was 10 or 15 and I did get some useful USB gadgets which I as happy about. This is definitely a rip off and they should have called it MISTERY ANTI VIRUS rather than do that.

    Bad COTD,really bad trick

    • bamzero on 22/04/2011 - 13:47

      Just RMA it. They don't want them back anyway, so you'll still get your refund.

      As they say in the return email:

      "we will not be requesting for the item to be returned, you can do what you like with it."

      That includes throwing it in the bin ;)

  • Gomo on 22/04/2011 - 22:41

    wow.. I can't say I'm happy with my item either, and will be requesting a refund.. mine too says OEM not for individual sale.. whos idea was it to sell this?! awesome!..

  • stirlo on 24/04/2011 - 19:41
    +1

    Incredibly deceptive for them to not include an invoice or any marking indicating this was my "mystery item" Lucky for me I guessed they'd play some kind of scam like this and checked ozbargain :D

    • Ughhh on 24/04/2011 - 21:58

      Incredibly deceptive for them to not include an invoice or any marking indicating this was my "mystery item"

      Its probably all part of the mystery!!!

  • issh on 24/04/2011 - 22:04
    +1

    this is incredible

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