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Further $10/Month Discount on Month-to-Month NBN Contracts @ Buzz Telco - from $39/Month for 12/1Mbps Unlimited after Discount

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Further $10/Month Discount on Month-to-Month NBN Contracts @ Buzz Telco - from $39/Month for 12/1Mbps Unlimited after Discount
Go to Deal
Store RepBuzzTelco on 28/08/2017 - 13:00 buzztelco.com.au (4745 clicks)
Last edited 28/08/2017 - 18:24 by 1 other user

Buzz Telco is excited to announce the return of our $10 Off Promotion for a limited time due to popular demand. This will only be available to the first 3,000 Applicants only.

Our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Of course Terms and Conditions Apply, this is only available to the first 3,000 customers and is only available to new customers.

Why the 3,000 customer limit? We have decided to limit the promotion this time to remove the risk of doing damage to our network (getting congested and having customers experience slow speeds). The 3,000 Service Limit has been carefully calculated by our Network Engineers to ensure that we will not be seeing congestion from this promotion.

Our Plans are:

Basic Unlimited - Up to 12/1Mbps - $49 per Month - Only $39 on Month to Month Contracts
Standard Unlimited - Up to 25/5Mbps - $59 per Month - Only $49 on Month to Month Contracts
Premium Unlimited - Up to 100/40Mbps - $69 per Month - Only $59 on Month to Month Contracts

All plans include a Static IP Address and are available across all access types (except Satelite). You will need a NBN Ready Modem to use this service and we do require VLAN Tagging for FTTN and HFC Connections (we are working on getting rid of this requirement).

If you need a NBN Ready Modem we offer the NetComm NF10WV for $120 or the NetComm NF17ACV for $150. Both modems include Delivery and Configuration.

Please be aware, we do offer our connections as IPoE and not PPPoE, so if you are going to be using your own modem, this is something you will need to check, we are able to help with that.

Please contact our team if you have any questions. Our Brisbane Based Call Center is open 24/7 and during the promotion, our Live Chat Team will be available from 9 AM to midnight Monday - Friday.

Due to the high demand we generally get when we launch an OzBargin Promotion, there may be delays in responses on this forum. We have allocated two representatives to answer questions on this forum, between 8 AM - 4 PM and another between 4 PM and midnight, however, please be aware they do other work as well :).

We are not putting a time limit on this promotion, however, as soon as we are sold out the promotion will be over. We can not extend this offer as it would risk us affecting the service being delivered to our customers.

A popular question that keeps getting asked is if we allow pre-orders. I thought I would take the time to give an answer in the main post for easy reference: We allow pre-orders up to July 2018. This will lock you in as one of the 3,000 Services on the promotion. Your first month will be taken up front, however if you decide between now and when your service is scheduled to start that you no longer wish to receive it, we will happily refund your money.

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closed Comments

  • Logie on 30/08/2017 - 11:30

    Anyone know the main differences between the two modems Buzz have on offer? Is the NetComm NF17ACV worth the extra dollars?

    • Spizz on 30/08/2017 - 12:00

      For Wifi yes it's worth the extra.

    • [Deactivated] on 30/08/2017 - 12:13

      Cheaper one does not have gigabit LAN from memory.

  • gimme on 30/08/2017 - 12:18

    Don't care about WIFI or VoIP, can someone recommend a good basic router that would work with Buzz other than the Netcomm.

  • Store RepBuzzTelco @ Buzz Telco on 30/08/2017 - 18:04

    !! FINAL 24 HOURS - PROMO ENDS 6PM AEST TOMORROW !!

    Why 24 hours? We have nearly hit reached the 3000 new customer target!

    Have you already signed up? Sign up a friend and get a further $10 off your next bill for each person you sign up!*

    They are going quickly, and you don't want to miss out on the opportunity to get $10 off your bill for the life of your connection!*

    *Of course Terms and Conditions Apply, this is only available to the first 3,000 NEW customers. Refer a friend is a one time $10 credit per referral. Referred customers must clearly state the persons name that referred them!

    • Cousin IT on 30/08/2017 - 21:32

      So only the referrer get the $10, it's not a $10 credit to each account?

  • ozboi on 30/08/2017 - 19:48

    Hi Op,
    I signed up with you guys seeing the last promotion on 12 month contract.I requested for connection 2 weeks back and NBN is connected this Monday and still i haven't received the modem.I have lost my internet and phone.
    Everyday i call and your customer service tells me it will be shipped today and till today it hasn't been shipped.
    Now you are offering the modem here and how are going to supply these at demand as you already struggling to provide those already signed in?

  • Cousin IT on 30/08/2017 - 21:33

    Anybody want to provide details for referral? PM me please.

    Thanks

  • S13 on 30/08/2017 - 22:12

    Hello guys, I don't move into my new house until November/December. Is there anyway of locking in the price for then? or should I want until another deal?
    Kind Regards

    • testeagles on 31/08/2017 - 07:47
      +1

      Re read the OP. Future orders are allowed and if you cancel before activation they will refund. You just need to specify in the notes section of application

  • Kustard King on 30/08/2017 - 23:26

    Hi OP,

    I keep reading about a few people who've had issues getting their landline numbers ported over. My parents have just had HFC turned on and would be devastated if I signed them up to this and they lost their number of 30+ years. What is the chance or guarantees that if I sign them up and you port the landline number over their number won't be lost?

    • DavidEss on 31/08/2017 - 10:08

      I think you'll find the reason people lose their number is because they cancel their existing service before the port is complete. If your number is important to you, don't try to finesse the dates. Wait until you're sure the port has been successful and then cancel the old service. It might cost you one more month's fees with the old SP but what is that in the grand scheme of things?

  • Splashtash on 31/08/2017 - 01:07

    My exp so far with Buzz in Canberra on FTTP.I asked to have the connection connected asap. The rep said it will be complete within 24 hours. It wasn't so I spoke again to online chat who said it would be done by morning(3:34am to be precise) I contacted Online support about 8 times. Average wait time was around …5-10mins? 6/8 of those times was very pleasant, i asked many questions and out of those 6 times it was very helpful and easy to deal with. 1 time the rep said hello whats going on, I replied, the guy asked me what modem i had, i replied and then waited 15 mins with no answer -I ended chat. Other time the rep was nice and polite but couldnt assist me setting up my modem I knew worked on nbn. I ended up figuring it out in the end myself. I called up Buzz to confirm i was connected with their service as I already am with belong NBN. The guy was pleasant and helpful - wait time was under 2 mins.
    I tested places on the net I use frequently. All worked better then expected and better then my other NBN service with Belong. I only went with the basic speed because its all i needed. Youtube clips no longer require buffer times, online overseas streaming websites i use no longer need time to buffer as well. Music streaming sites dont lag out. I was doing all these things as well as playing League of Legends with a solid ping climbing no higher then 50(average 15) Testing time was done around 12:30am though. I cant wait to close my Belong service tomorrow :)

    I really hope Buzz stays this way and doesnt get flooded. For the moment A++ 8/10. 8.5mbps/1.5mbps on the 12/1. :)

    • PAEz on 31/08/2017 - 16:12

      That sux (but good for you;)…Im on 25/5 and cant stream from overseas without CONSTANT buffering….thanks for confirming Im being screwed

  • gimme on 31/08/2017 - 07:42

    Hi OP. Is the Asus RT-AC58U compatible with Buzz HFC?

  • Nomad on 31/08/2017 - 10:22

    I'm scheduled to have NBN installed Oct - Dec 2017
    I'd like to sign up now but don't see a code to enter to get the special.
    Going to the signup page only shows the $69 option and not $59
    What am I missing?

    • jackofspade on 31/08/2017 - 10:42

      The discount code is automatically applied when you checkout.

      • Nomad on 31/08/2017 - 11:00

        Thanks

  • Nomad on 31/08/2017 - 11:04

    1) With this deal, is there an extra charge per month to have a home phone number or is it included and I'm just charged for phone calls?

    2) Can the phone number be ported over at a later date, after the NBN is actually up and running at the premises?

    3) If I order and pay for the modem at signup now, when will the modem be delivered (My NBN is not due until Oct - Dec 2017)

  • EVA-01 on 31/08/2017 - 17:34

    Referred family to sign up. FTTP activated in 36 hours from submission to activation and we both have $10 referral credit. Impressive service!

  • Dano33 on 31/08/2017 - 21:42

    I'm really impressed with these guys. Andrew even helped me bridge my asus router which is what I consider going above and beyond. Got 8ms 82/36 on my first Speedtest (FTTN 300m from node) during peak time and coexistence period. Happy customer here

  • apna235 on 02/09/2017 - 15:43
    +1

    Seems like it hasn't expired. Its still showing up 59$ per month with 10$ discount on their website

  • Saturday on 04/09/2017 - 21:48
    +1

    Hi Rep, i signed up on the day you put up this deal and one week past, except inital two emails confirming the order and credit card charges, there were nothing else. Is it normal? I purchased a modem as well, no delivery info about the modem either. Thanks.

  • R3XNebular on 05/09/2017 - 09:13

    Deal is still active. Just signed up $100 for the modem instead of $120 as OP stated. Discount still applies. $159 total and placed in notes for delayed activation.

  • LurvinOZB on 08/09/2017 - 10:28
    +1

    Has anyone gotten progress on their order/ sign up? I still haven't gotten any updates, correspondence, communication on my sign up, or the modem. Raised ticket and it's still no response.

    Sigh … Another provider who can't seem to keep up with promises or poor service communication.

    • gimme on 08/09/2017 - 10:52

      If your address is RFS just do an online chat and let them trigger the process. You'll typically get an apt
      within a week after that. That's what happened to me anyway. Don't bother with a ticket/email etc.

      • LurvinOZB on 08/09/2017 - 12:47

        goes to confirm their customer service is pretty horrendous for you to actually advise (from another customer perspective) to skip their support system (ticket system that is).

        sigh sigh …

        • Claunikastian on 08/09/2017 - 13:49
          +1

          Am in the same situation. I signed up Tuesday 29th and added the $150 modem to my order. I received immediate order confirmation and welcome emails but had nothing since.

          Contacted Buzz today using their chat function and have received some information on status which might also be relevant to others so thought I'd share here.

          Activation is delayed as they are awaiting the modem dispatch/delivery, however they are currently having issues with their supplier and as such are moving to a new supplier to have modems dispatched. They are currently awaiting update from their Management team in regards to when this is expected to happen and when the new supplier will have modems dispatched.

          No appointment will be placed with NBN until I have the modem. My current ADSL internet service will end on the 26th and Buzz reckon they'll have the modem issued and everything connected and running by then.

          They also noted that contract officially starts when the service is connected.

          Hope this is useful.

        • gimme on 08/09/2017 - 15:17

          @LurvinOZB I'm pragmatic. I just do whatever's easier. It's called path of least resistance. I don't particularly care about the shortcomings of one process if I have another avenue to get the result I want quickly. They are the cheapest NBN RSP I've come across so need to set expectations accordingly.

        • LurvinOZB on 08/09/2017 - 19:48

          @gimme: I have a different take. If a business do the sales talk and a deal is concluded, the expectation is to provide what are within the scope of the deal. I'm of an opinion that if everyone takes a view that it is ok for businesses to shortchange a business transaction, eventually it will become a norm for businesses to sell the bells and whistle and expect customers to expect lesser.

          I'm apathetic, often if you are late on payments or short payment, most businesses will do recovery depending on the extent of the debt. Telcos for example can/ may at times over-charge by a few dollars which most will tend to oversee, but multiply that by the number of subscribers and we are talking serious money (and these cases are not uncommon).

          I personally would not want to be one of those consumers that most businesses would want; willing to pay an agreed price while happy to settle for second best without them even needing to take responsibility when providing less. Different people different takes on life =)

          ~PS

          To add; whatever the price bracket Buzz is positioned, be it Telstra or Buzz, a common thread weaves across all local providers and thats basic customer service (and this is especially pronounced when one of the selling point is local customer service support (which is quite honestly on par with off-shore Telstra call centre))

        • gimme on 08/09/2017 - 21:55

          @LurvinOZB:

          I got what I want fast. Not too sure about you. I guess I'll stick with my approach.

  • [Deactivated] on 10/09/2017 - 08:13
    +1

    Here I sit broken hearted. Paid my money with nothing started.

    Signed up on the day of the deal and absolutely nothing happening here.

    • LurvinOZB on 10/09/2017 - 09:44
      +1

      Fret not, u ain't the only one.

      Perhaps the way to nurse the grief is adopt a view of "a lesser path of resistance" as mentioned by @gimme :-)

  • malieckal on 11/09/2017 - 19:16

    Joined Buzz on the $20 discount offer few months ago , took a while to connect and was good for a while then moved houses and relocated service it took another 2 weeks to connect the new place , was on holidays when it got connected , when came back from Holidays , DSL signal is up but no Internet , discussed with Buzz Reps few times they advises that they have problems with their carrier which will get fixed by Tuesday lunch time( 12/09), waiting to see what happens

  • F1ngolf on 13/09/2017 - 15:54
    +1

    Make the switch from TPG and get connected with Buzz on 30 Aug. Speed was patchy but still acceptable. Now connection is down for more than an hour. Support said it affects all Buzz NBN customers and working with NBN for resolution. Can someone confirm this ? Not a good start. Never had such problem with TPG. Guess no free lunch.

  • WTF on 13/09/2017 - 16:04
    +1

    Unfortunately, no connection after 2 weeks. No estimated connection date. Unable to get through to the call centres. Long cues on the online chat.

    Seems to have over-promised and now failing under the demand.

    I regret signing up.

  • apna235 on 13/09/2017 - 16:28
    +1

    I was told the Netcomm NBN modem were on back order and now customers will be supplied with a different modem.

    • Enjoyer on 13/09/2017 - 18:54

      And, they are not going to tell me beforehand that i am getting a different one to what i ordered? What a service!

      • gimme on 13/09/2017 - 23:10

        The Netcomm is sh^te anyway so whatever you get won't be worst. On a positive note they have cutover to Vocus so no more VLAN requirement and many existing routers will now be compatible. A lot of people wouldn't even need a new router (Let's stop calling it a modem as these are wifi routers)

        • Enjoyer on 13/09/2017 - 23:49

          ok…. i will try to see the bright side…
          however, my connection type is FTTB so i would still need a modem, right?

          Also, I have this strong feeling that the replacement will still be netComm's.
          The all new NF18ACV (which is almost identical to NF17ACV but cheaper, smaller, newer and… perhaps shxxtier.) that is provided by Aussie BB and many other RSPs.

          Seriously,, what's going on with Buzz telco lately?
          I saw double billing issue, speed issue, connection issue, activation issue, CS issue and modem supply issue… is there any more area that one RSP can possibly fxxx up at?

  • apna235 on 14/09/2017 - 07:08
    +2

    My internet service has been transferred from Telstra and I haven't even recieved my router. I am now without any internet. They are not even picking up the phone. That is poor quality service.

  • Saturday on 14/09/2017 - 15:00
    +2

    I wanna to bail out on this one, just wondering how to do that. It is frustrating after two weeks no progress, no estimated connection date. And i don't want to get into a situation with no internet.

    • gimme on 14/09/2017 - 17:33

      cancel your order and sign up with another provider. easy. If you want a reliable one go with Ausie Broadband. Reasonably cheap too but not bottom of the barrel cheap like Buzz

  • lawyerz on 14/09/2017 - 17:39
    +1

    36 hours outage now, one day after switching. NOT happy.

    • gimme on 14/09/2017 - 20:18

      AAPT pulled the plug on them without any notice apparently. Scrambling to cutover to Vocus. Expect additional delays and short term performance issues if/when connected.

      • lawyerz on 14/09/2017 - 22:33

        must be just very bad luck then :( I'm finally back up.

        • gimme on 14/09/2017 - 22:55

          HFC?

        • lawyerz on 14/09/2017 - 23:42

          @gimme: don't even know what that means. >.<

  • BellaWii on 15/09/2017 - 10:06

    My internet went down on Wednesday afternoon. Still down.

  • BellaWii on 15/09/2017 - 10:09

    And I'm on FTTP which they say is the easiest to re-connect.

  • Iamspy on 17/09/2017 - 10:47
    +1

    No internet service for last 5 days. They didn't pay their suppliers and suppliers has disconnected internet service for their entire clients base. It is pathetic. They still want to add another 3000 customers to an existing system without spending extra and supplier has gone crazy refused to provide service.
    Buzztelco should not be allowed to carry on working like that and should be made liable to refund all the money also should pay the penalty as well.
    Buzztelco has no communication with their clients , no emails no updates . Some of their staff posting on face book says " it will take couple of weeks to reconnect service to existing customers( this is a joke) . Every one effected should make a complain to telecommunication ombudsman

    • GaryG on 17/09/2017 - 19:28

      Where are you getting this from?

      The only info I have seen from the company is that reconnections will happen over the next couple of days and has already been happening for others and that the problem wasn't not paying but that their supplier withdrew the service before they were ready to start a new contract elsewhere.

      Now you might be right but I'd like to see some substantiation.

  • a744 on 20/09/2017 - 13:54

    Any update on the BuzzTelco situation ?
    I am thinking of signing up, but want to ensure this is all sorted before I do.

    • LurvinOZB on 20/09/2017 - 14:56

      am counting towards the 1 month mark from sign up and payments paid. from the whirlpool thread and me not getting no updates or emails or anything … suggest steer clear. its a bloody mess

    • GaryG on 20/09/2017 - 19:05

      There is an update on their Facebook page.

      • LurvinOZB on 20/09/2017 - 19:32

        I typed a long story; tldr- hopeless bunch

    • gimme on 26/09/2017 - 16:57

      naaah wait another 2weeks before jumping in.

  • khell on 30/09/2017 - 22:07

    Do not sign up for BuzzTelco. This company is dodgy as heck. I canceled a second order for another premises with them on FTTP during the outage period, as there was no way they were going to connect me before my current ISP disconnected me. I asked them for a refund, provided bank account details as requested and 16 days later they have continued to ignore the ticket since then. Contacting their phone support 4 days ago apparently got them to "escalate" the ticket - BS, they are doing everything they can to not return my money. Essentially theft.

    I will be filing a chargeback with my bank on Monday and most likely canceling my other service with them soon. The service isn't even good - 100/40 connection has been a solid 30/30 since the outages.

  • Claunikastian on 04/10/2017 - 13:27

    Update since my last post almost a month ago.
    An NBN technician carried out the necessary works at my house about 2 weeks ago but no router and no set-up details from Buzz since then. I called last Monday (25th) and was told routers (modems) would definitely be sent this week (i.e. Friday). Having received nothing on Tuesday I called again and was told the supplier had run out and a new shipment will be sent next Monday (9th) and I'd receive it no later than Wednesday 11th.
    I could live with this if I really believed it would happen, but having received assurances in the past of achieving earlier dates and then unapologetic excuses about further delays I just don't trust that it will happen. Absolutely no correspondence from Buzz doesn't help. I've read elsewhere that they are getting frustrated by regular customer calls stopping them from doing their jobs. Perhaps a quick email sent "to all" with a status update would help reduce that significantly. No-one wants to be difficult, they just want to know what's going on and why the delays especially now many people's cancellation notice periods are up on their previous internet services and they're now without internet. You could say being without Youtube for a bit isn't going to hurt, but when you rely on internet for business it's a big problem.
    I'm now looking at alternatives and will be cancelling my order and requesting a refund via my bank. Disappointed.

    • gimme on 04/10/2017 - 19:43

      I'm with Buzz and happy to put up with their inconsistent (being nice) service as it's cheap but 2 things come to mind

      1. I would never go with them if I was relying on it for my business/livelohood. Crazy to go with a 3rd tier provider to save a couple of bucks. Go with Aussie Broadband.

      2. Why would anyone even bother to get a modem/router from them?? Just buy your own - potentially a better device and write it off on tax. Why do people make their life more difficult than it needs to be? Spend a couple of hundred on a good device without the hassle of an ongoing contract. Their modems don't come preconfigured anyway so it's not like you're helping yourself in any way.

      Anyway good luck….

      • Claunikastian on 05/10/2017 - 14:32

        Fair points. I don't strictly run a business at home but do work from home occasionally and obviously can't at the moment. I agree that it was an error to go with Buzz - I saw a bargain and thought "what could go wrong?" but obviously hindsight is 20/20.

        Regarding the router/modem I looked up the offered model online and it had some good reviews and was more expensive elsewhere so again thought "why not?". No way was I expecting it not to be here after 6 weeks!

        Anyway, thanks for your thoughts and I'll certainly check out Aussie

  • armedgoat on 13/10/2017 - 13:11

    trash, they don't wanna refund. Order more than 1 month ago, but never installed NBN to me and still wanna charge me. It has to go with TIO.

    • khell on 15/10/2017 - 16:06

      They are committing theft. Contact your bank.

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