85 a month for 12 months of 1000/50. Didn’t check other plan value. About what Superloop was on Black Friday deal.
nbn HFC note: Southern Phone 1000/50 is only available in selected HFC areas. 1000/50 HFC is available from just about any other ISP.
nbn FTTP or HFC 1000/50 $85/Month for 12-Months ($105/Month Ongoing) @ Southern Phone
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tsk2 on 16/12/2024 - 12:55 southernphone.com.au (1365 clicks)
Last edited 16/12/2024 - 15:53 by 1 other user
Last edited 16/12/2024 - 15:53 by 1 other user
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good deal
Do they have CGNAT?
This is the important question.
edit: I just called support and reached an Indian call centre - at first he had no idea about static or CGNAT etc… but he put me on hold and came back with a definite answer of "Static, you will get a dedicated IP address".
So I guess I am transferring over!
let me know how the churn process goes, i would to changeover too
I just signed up and am waiting to "hear from them" not sure what I am waiting for lol
@bunnybash: Tried to port to them last week but they were slow and I didn't get a good feeling from the process so I cancelled the order before my existing plan was about to renew and went with exetel instead.
They didn't ask for payment on signup?, Order confirmation email took 3hrs to arrive, after 24hrs with no update on transfer status I decided to call support and cancel the order, indian support was hard to hear and understand, never got confirmation of the cancel via email..
Signed up to exetel and was ported in under 2hrs.
This would be great to know the outcome. If true, customers wanting a static ip would save $10 over Superloop per month. Even when using the Black Friday deal.
Was just about to sign up with dodo $68.90 100mbps now this at $65 that's a bargain but are they any good ? does anyone have comments about these guys please .
Have to be better than stuff I've read about DoDo
Please don't dodo. Rip off.
Looking up my address it says good news nbn is available at your address but it only shows me 100Mbps and nothing faster?
same here
Are you FTTP?
I'm not sure if their ordering system is capable of showing this info but there could be a bandwidth limitation at your POI. I recently switched ISPs and wanted to activate my second port (FTTP) before cancelling my service on port 1 so I wouldn't be without internet. I got denied because there were bandwidth problems. I could either churn or provision a 100 Mbps service instead.
yeah same on HFC
Me too. HFC.
Same with other local random addresses.
Only time I saw anything else - only 250Mbps option - was in the city.
If that's how their service starts…Same. Gigabit HFC is available, but they don't offer it. So what's the point?
Gigabit HFC isn't available in all areas. Depends on hardware in the area and current usage by others in the area.
Gigabit HFC is available in all areas. Not being able to get Gigabit HFC is a limitation of Southern Phone's network in selected areas.
Is this a recent change. At least a few years back it was being introduced in an area by area baisis (and often revoked from an area if demand was too high).
@PainToad: All areas that have NBN HFC have been upgraded to reach 1GB.
End of 2025 will see this lifted up to 2GB (new range of plans out then), as stated by NBN in the next stage of upgrades.@PainToad: Gigabit HFC has been available everywhere since about late 2021. It really was 750Mbps with bursts up to 970Mbps. nbn removed the HFC speed bursting earlier this year and it's now more consistent with a maximum of 970Mbps.
@M00Cow: Not all routers and devices are capable of Gigabit even with Gigabit ports.
What is the model of your router and devices?
Wired ethernet or Wi-Fi?
Has anyone been able to get 1000/50? If not might be worth a neg till they fix their system.
You have to scroll to the right using the icon.
There isn't one (for my address.)
looking at the fine print, they seems to be owned by AGL. Not sure if they are good or not though.
I had 6 months of AGL internet (invoice would be paid to southern phone) before churning to exetel on 100/20 FTTP, no complaints at all, never without service.
Never had to contact support though, but easy enough to cancel on the AGL app etc…
Does the 50% cashback on TCB only applicable for the 1st month? And Southern Phone currently can't do a delayed connection date, only as soon as possible.
I see 32%.
TopCashBack is 50%
No idea if they are any good, their website won't even load for me… but also found this:
https://www.acma.gov.au/articles/2024-05/southern-phone-pays…This kind of stuff is why I stopped churning NBN providers. It's nice to save $10 a month, but when the internet is down that $10 doesn't seem worth it.
I've had two issues when on NBN, one on a budget provider, one on superloop. Budget provider was useless, kept trying to reset things on their end, ending calls with "give it half an hour and we'll reset something or another" and having to keep calling them back to tell them it's still broken.
Superloop was a couple of weeks ago, on hold for 15 minutes, 15 minutes diagnosing, tech organised for the following day (NBN tech who fixed something at the street level). It was so much less painful.
Maybe they'll improve after getting a hefty fine like this; that or they'll end up going broke as the next fine will be more.
They appear to at least not have the dodgy 30 day notice period to leave that most others do now…
From their customer terms:
You can cancel your service
If you need to cancel your service, you can do so by simply getting in touch with us. Your
Agreement will end within 5 business days of your cancellation request and, unless your
Agreement says otherwise, you’ll receive a refund for charges paid in advance for the
remainder of your Billing Period on a pro-rata basis. See clause 6.3 for information about your
Billing Period.<I'll likely look into this as anything to get away from Spintel stooging me after connection, without notifying me that I couldn't get the offered sign up deal as I had been with them in the past.
We were with them around 3 years ago, the customer service (If you could call it that was woeful, the min wait time was at least 1 hour, we could not leave them fast enough.
)
1.6/5 on Productreview
Only 100Mbps on HFC… weird. Would join if higher speed was available.
Oooh thanks for sharing. I’ll have to hop on this
I put my address in, which has HFC, but the maximum it offers is 100mbit. So either this is a bait and switch or something is wrong.
They appear to have an issue with qualifying addresses by the looks, very odd maximum speed limitations that you don't see with the others.
Aagh I have to wait for another 3+months so I can get my cashback from the Optus deal. Advance connection date is only available for Jan 2025
These guys used to run the AGL nbn service. They were fine in the period I had them
Do these guys have POP in Melbourne?
No matter how many times I select 15th January as the connection date (to wait for Exetel) it shows as 16th December on the review details/confirmation screen. Very suss, watch out anyone else coming from Exetel! Removed my + on this basis.
Good prices. Superloop have just increased prices so need to move.
Is this the cheapest 1000/50? Interestingly available at my address.
It would appear so.
I don't want to ring them to sign up haha - I want to book a date in advance.
Bad provider not worth supporting
Would've jumped from superloop to this if only they offered 1000/50 for my area (superloop does)
More nbn is not cheap then