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Same issues as Uncle Roger, except our 1000/50 plan has been reduced to 250/50 since the maintenance in Victoria. The website since that…

YouTube and GL inet website have everything needed with step by step instructions.

I use a travel router for ease of hotel access, one login and all devices connect including a fire tv. Surfshark VPN setup for my travel…

Any updates from those having speed/stability issues since the urgent maintenance a week ago?

If you can manage with your current connection, even if it's reduced speeds.. IMO stick with them, give them a chance to provide a fix or…

Perhaps Southern have been so inundated with new customers with their attractive prices, that they need to do a culling. From the lack of…

I connected with Live Chat, requested escalation as I had previously logged a call regarding reduced speeds since maintenance. This is the…

Level 1 customer service usually follow a script and need to tick all the boxes to confirm they've asked the steps and none are the reason…

After Southern did the maintenance downtime, my speeds have been nowhere near the plan I'm paying for. We've all been impacted after the…

Received an SMS update that the outage has been resolved, speeds still down at 250/50. Anyone else have full speeds back?

This is the last SMS received around 6pm yesterday. We're aware of current network issues affecting customers in your area. We're working…

My connection speed is still 1/4 of what the plan is after the maintenance. Still no follow up message about the fix but better than the…

Haha feels like I'm on 300 baud minus the acoustic coupler

I received an SMS during the day advising the maintenance is taking longer than expected and that I'll receive another message once is…

Ask for escalation via the Live Chat, as they may be swamped with calls about speeds. Their next level sorted out the request for removal…

Yes same for me, I was advised by SMS prior to the emergency maintenance, went down at 11:30 back up around 5am and speeds dropped like…

Bankwest were so far ahead of the game with the Halo, but didn't promote it apart from the Amazing Race. I travelled overseas with that…

Yes exactly my thoughts too.. there is no way I'm paying anywhere near this, been if contactless payments are available... I had the…

Same here, I moved from Superloop as a long term customer, never had an issue with their service, however I've found more consistently…

I've not received anything like that. Sounds a bit odd and concerning.

Absolutely zero problems so far. Speeds are as good if not better than my previous connection with Superloop. If this continues on the same…

Same experience as you, woke up to messages that it happened and without a router reboot, I was saving $25 per month and speeds like yours.

I'm like you, always looking at reviews on various sites before I make a decision... But with most things, usually people only comment if…

I've been with Leaptel before and never had issues. They just can't match Southern's deals right now.

You were right, even though Southern transferred the NBN connection, I still needed to cancel with Superloop, otherwise they would have…

Yes Natasha is the same person that sorted it out for me. The most important thing is, there first level customer service were helpful and…

Sounds like you could be right. When I asked for a public IP address and disable CG-NAT, I was not advised of any price increase. The…

True to my word, I'm back after contacting customer service as I didn't want to be behind CG-NAT. The first level customer service tried a…

Ok so I started writing my next message with the heading... We might have a bigger problem with the CG-NAT setup. After the customer…

I heard the same horror stories about Circles.Life for mobile and they were awesome, I'm not with them right now as they don't do 5G but I…