Mothers Day Special: For a limited time only you can purchase a Xiaomi Mi Robot Vacuum Cleaner for just $399 with Free Shipping Australia Wide at RoboGuy. Comes with a 1 Year Australian Warranty. The Xiaomi Mi Robot Vacuum Cleaner outperforms robot vacuum cleaners that cost $1000 more. So hurry over to https://www.roboguy.com.au/products/xiaomi-mi-robot-vacuum-c… and place an order before it is to late.
It has been about a week since the trip to Hong Kong - I would assume there would be some sort of progress regarding the stock's movement to Australia? Could we get an update please @Roboguy
I have emailed him for similar like a tracking number of the consignment so we can look and also asked how is warranty handled in the 1st year of warranty.
It is very unprofessional to not reply to a customer's enquiry.
Tracking number for what? It's not like he is sending via DHL. He is sending the production LCL via sea. He has already provided an ETA, but will need to clear customs, get local delivery, arrange for local courier from there.
If you are prepared to wait 2 months+ from purchase for the product then just wait.. If not start a claim via paypal or your credit card.
Thankfully i didn't jump in on this deal, and waited for a cheaper and quicker.
Just wanted more assurance and proof. Can track containers.. there are many out there… https://www.searates.com/container/tracking/
Even though he stuffed up, I don't think it is reasonable to ask a business for their shipping consignment number.
@chb:
Normally wouldn't but special circumstance warrant more info especially the delayed minimal communications. And don't post the number on here - I only asked through support email.
Negging due to major issue with seller. Marketing OP repeatedly apologises for non-delivery of $399 orders but at $585 has stock available now on eBay http://www.ebay.com.au/itm/Xiaomi-Mi-Robot-Vacuum-Cleaner-/1…
You guys are being taken for a ride. 3 units available showing right now.
Oh wow what a find!
Definitely odd to have it available on eBay at a premium price when lots of ozbargainers are waiting on their items still… here comes (more) pitchforks!
i hope that listing is in preparation to offload his unwanted stock, for which he will be issuing us refunds for shortly :)
Is there any way to find out when this was listed?
Don't think so. But check it out, item location says NSW but shipping is from overseas.
"View other items", then Sort by "Time: Newly Listed"
https://www.ebay.com.au/sch/m.html?_ssn=roboguyau&_sop=10
The listing was created "12-Apr 14:22", it hasn't been modified, and ends 11 July 2:22pm.
I don't think the eBay listing means anything…..at $585 we all have stock in China we'll sell (drop ship) to someone.
In the end I ordered from ShoppingSquare on eBay on 10 Jun and it's in Australia and being AusPost tracked, expected delivery 28 Jun.
Wouldn't read too much into that. That's probably how many refunds he's actually processed and trying to offload the units once they get here. Look at the expected delivery times.
As Thrift told you, that eBay ad has been up since the 12th April. We have not sold any vacuums from this ad. Our priority is to deliver the orders placed for the group deal and until after we have delivered all of your orders, we will not be posting any more ads. We have removed the ad to satisfy those of you who think we are double crossing you and selling your robots at a higher price. This simply is not true!
Mate removing a bunch of robots from a shill listing is not going to satisfy nobody. How about you engage the community properly like you did when you were nothing but a group buy deal?
Right now you have a lynch mob who want their money back, I am sure there are enough patient people willing to wait it out but for the vast majority that is unacceptable. I ordered a robot for $367 dollars and after 3 days it is ready for pickup today in Melb Metro….
Regardless my dealings are over, I've submitted a PayPal claim and I advise everyone here to do it ASAP as I predict there is going to be a long list to get through to see my money anytime soon.
Holy expletive.
I really cannot see anybody defending him now..
Get your claims in now people
Surely somebody is impersonating him.. He cannot be that stupid…
Hmm.. Perhaps he is selling the 3 that he refunded… Estimated delivery is July 11-27 for me
It's $155 more than his own website.. Must be a joke or preparing for the unsold stock at a high price to get watchers.
Not if you pay an extra 45 for DHL shipping lol
Express shopping shows that it ships from China and could be here within a week.
Perhaps he is now just dropshipping too now that he has finally tracked down a supplier.
Again, would be good if he advised the truth.
Still waiting to find out if he can legally sell a vacuum cleaner without it being signed off by NSW.
Care to update us Roboguy :)
When does warranty for the vacuum begin? The date we receive the item or the day we purchased? Are we paying for a product with 10 months warranty if that's the case?
Local warranty, how is he going to process that? Does he deal with Xiaomi directly for warranties or is it through his suppliers? If his suppliers can shaft him for a brand new order, what confidence do we have that they won't shaft him when we claim our warranty? Send it to Sydney and wait for 3 months for replacement to be sent?
after the debacle even getting the vacuum, i dont hold much faith in the warranty process TBH
OP's eBay listing and account were created 12 April https://files.ozbargain.com.au/upload/46870/50209/roboguy.jp… proving the plan was always to maximise profits with a higher price on eBay. This was financed by pre-selling to fellow OzBargain members and waiting until a larger order providing a lower unit price could be afforded, hence the current delay and claimed inability https://www.ozbargain.com.au/comment/4812993/redir to refund.
Member BlueDiesel's requests for tracking information remain unanswered by OP whose "Proof Of Hong Kong Trip" photos promptly answered Member SevenSmurfs' request. No travel documents but a single vacuum cleaner are seen. Why must there be a contract for a paying customer to inspect his goods? Why would a company with 502,612,770,356,572 orders to its name still not use a company letterhead for its contracts?
It's a real whodunit, I still haven't ruled out drugs or gambling as the issue.
The photos of the stack of boxes were taken on June 20th.
The signed doc states inspection is June 20th
The last photo of the open boxes were taken on June 22nd.
All the photos were taken with a chinese phone (umdigi Z) and the legs are definitely not Izaac so I am sure they were all done by the person in China.
The signed doc actually has a later image number than the other docs (potentially because it was uploaded to his site later else because it was taken later). However it also has no created date and appears to be some kind of scan as it is 300dpi x 300dpi. It wouldn't surprise me if this was faked as it is the only thing showing that he was there. It is definitely not an original photo as it has no EXIF data. Maybe a photo that has changed with MS Paint…
Also, Izaac advised us that they left a day after they came to the warehouse. IF they came on 20th then he would be gone 21st so he wouldn't be around on 22nd to take the open box photo, nor to take the later scan style image of the document.
This doesn't really prove that he was there but somebody took shots of the cleaner on June 22nd and it was not him.
I honestly don’t understand why Roboguy is making this more difficult for everyone including themselves. Doe Roboguy genuinely believe that they can refuse to issue refunds when they failed to deliver within the indicated timeframe by interpreting their own terms & conditions in their own favour?
If Roboguy still has genuine intention to deliver the goods they promised and has even slightest intention to stay as a business, they should issue the refunds to people who’ve requested it and deal with the stock in a different way. Given popularity of these vacuums, I doubt they would have much trouble selling them off.
Sure, there will be risks by doing this, but this is the least they can do if they have any sense of responsibility as a genuine business or a person.
Refusing to take on any responsibility by blaming their supplier and refusing to issue refund simply aren’t seen as actions of a genuine business.
If Roboguy did this, I’m sure there would have been more customers willing to wait instead of raising dispute via Payapl which itself is a long and stressful process for some. And it would have actually gave more credibility Roboguy in any future deals should there be one.
I think the issue here is he doesn’t have the money to refund us. He’s used it to purchase the vacuums in the first place.
There should be profits from this deal that is available to him as well… that is unless he's made an miscalculation with paypal/international/import/shipping fees
Wouldn’t put it past him.
Yup, but my point is that he will lose the dispute in the end. So he is simply delaying the bomb to go off by a week or two.
Like I said, if he acted quickly and more genuinely, he could have at least reduced the damage
I also don't understand why he doesnt give a small discount to us for the way this has been handled, at least a partial refund would help ease the tension, but nope, nothing.
Just had a look at Roboguy's Freelancer page from this comment.
I pride myself in speed of service as I know how frustrating it is to have to wait for something you want so desperately and when it comes to businesses selling products or services every hour that the website is inactive means the less customers they will have.
Quite the irony. Or just blatantly lying.
I finally got an email update today telling me that there has been a delay.
Thank you roboguy, that is all it took to prevent me from filing a paypal dispute. If you had done this a week ago I'd not even have thought about seeking a refund. I tell you this now as I feel it might be valuable feedback and hope you might take it onboard for future dealings. Another few hours and I'd have joined the angry mob.
Thank goodness I payed extra for priority shipping.
What will priority shipping get you? Delivery in 60 days instead of 63?
His vacuum will be the one on top of the pile on the pallet. See. Priority.
Once in Australia all orders will be sent to you using express couriers
But that is already the case for those who are willing to wait - he has said that the products will go out via express to make up for the delay.
@chickhen: Was making the point that those who paid for priority shipping aren't getting anything extra now, hence more wasted money.
Sorry - yes, now have ulcer from pressing tongue to cheek so hard.
Perhaps I got a priority email!
RoboGuy has logged in today but ignored all comments as per usual…
Any answers please :)
Maybe he's too busy rowing the boat with the stock in it.
We have been currently replying to our customers who have been emailing us.
We are at a loss, when we try and update you all on this forum, we get criticized for not providing the updates via email. But when we take the time to email individual customers, we get criticized for not commenting on the forum. Whichever way we go, this is time consuming for all concerned, we are doing our best to try and accommodate everyone's wishes.
No mate, you are not replying to your customers. Myself and I am sure many others here have sent you emails asking for resolutions but all anybody gets here is generic email responses that has been posted here a dozen times. Even through paypal disputes you just give the same goddamn copy paste response.
I am at a loss at how you think you are going to get away with this?
These are not generic emails, each and every email that you and every other customer has sent us is read and then replied to. If each of you are asking the same questions, you are going to get the same answers. If your asking for updates you are going to get the same update. An honest update will be the same whether on Ozbargain or email, because that is the update. We appreciate your concern, but we are doing everything we can on our end.
Hi,
I would suggest a blanket email to your backers whenever you have an update , or at least a semi regular update if you don't believe that you have an update.
Can you answer a few pertinent questions?
1) Do you agree with your own policy that a customer can return for a full refund within 30 days? (ignoring whether they can claim one now).
2) What is the real story about your trip to China? Why is it that pics are from a chinese phone with chinese legs, and why is the picture of the contract not actually a photograph?
3) Did you investigate whether you have complied with AU law regarding selling vacuum cleaners to Australian customers?
4) Why have you refunded some customers but not others?
5) Why are you actively selling vacuum cleaners on Ebay if you are still having supply issues? (e.g. can you actually source and dropship now with no delay given that express delivery option lists less than 1 week my door?)
6) Where is the shipment right now. Has it actually left the port in China? Do you have a delivery date into Australia? (You must have if it left).
7) Can you answer any other questions that people ask you?
If you have ordered a robot vacuum cleaner from us and have concerns, please email us directly and provide your order number so that we can address any issues you may have.
You posted to a community to gather sales.
But now you wish to avoid replying to the community because you don't wish to tell the truth?
Sorry, but that is totally unacceptable.
Answer the questions like a genuine seller….
@RoboGuy: I have ordered a vacuum and would like a response to the above questions, I am sure there are many others in this thread who are interested also.
We have been upfront and honest with you, every step of the way. Unfortunately this whole process has not gone to plan for us either, we need to move forward and work through the genuine issues as they arise. And it is difficult for us to do this when, other wrong and negative information is being posted to this forum.
To answer your question in regards to our trip to Hong Kong, these are our photos taken by us with our legs in the photo and as you can clearly see we have sensored the photo of the document (this alters the date and format of the image) before uploading it to our website.
We have been in contacted with the ACCC and they have advised us that we should correspond to our customers via email to address their concerns. Which is what we are endeavoring to do. So if you have any further concerns, please email us and will get back to you with a response.
I am glad that you have spoken to ACCC.
There is NO reason why you cannot answer the questions in public.
Seriously, you are making people trust you even less..
@RoboGuy: I would also like answers to the above questions by smashed. And I'm still waiting for my refund. And a response to the paypal dispute that I have escalated. Thanks.
The refund question is my biggest priority. If we're playing the T&C game, it clearly states we can return the item for a refund on the website. So hang on - why send it to us in the first place if we no longer wish to receive it?
PS that kind of makes sense regarding the photo.
However it doesn't explain why the company has no letterhead nor why yoyoud a photo from June 22nd of the item when you previously said that you were leaving the day after you inspected then (June 20)?
Pps you missed about 5 other questions..
"We have been upfront and honest with you, every step of the way. Unfortunately this whole process has not gone to plan for us either, we need to move forward and work through the genuine issues as they arise. And it is difficult for us to do this when, other wrong and negative information is being posted to this forum."
YOU may think you're being upfront and honest however for a lot of us, this is not true as proven by even more and more people seeking for answers.
It is difficult not to incite more negativity about you and you business when you're withholding our money and refusing to issue refunds. If you're claiming to be honest, then tell us why. If you have perhaps an agreement with a local courier to send X amount of deliveries through their service and you don't want to jeopardise your special agreed prices, hence why you still want to send the items out to us and then make us return them to process the refund (as put by mpratty10 on the comment above this one), then tell us just that. At the moment we can't help but speculate, and unfortunately negatively too, as it doesn't make sense.
EDIT: quoted smashed instead of Roboguy
Is this your way of being "upfront and honest" with us, "every step of the way" by acknowledging true statements by subtle positive votes?
An update to those going through the paypal claim process.
I've received a reply from RoboGuy today in regards to my paypal claim which just stated that the delivery has been delayed significantly and that my refund request has been rejected.
RoboGuy, unsurprisingly just gave the generic copy and paste that his been replying via email to those who are requesting refunds.
"Hello XXXX,We are extremely sorry about the delay in delivery, however as we have processed and paid for your order we are unable to issue you a refund. Also under our terms and conditions, we are not obligated to provide you with a refund at this time.Once again we would like to apologise for the delay in delivery, however it was caused by events outside of our control.We look forward to delivering your order as soon as possible.Kindest Regards,RoboGuy"
I straight up just put the claim in after that, what a muppet of a vendor. He has till the 8th of July to respond.
And that is exactly the problem. Many people here have given him the benefit of the doubt over and over again (young, inexperienced etc. ) . But at no time did he come back with an decent reply or solution! Either a total lack of communication or pointless replies which did not address the points raised. Same here again- you did not escalate straight away, doing a decent thing and giving him a chance to reply. All you get is that generic BS!! I opened the claim and escalated straight away- after all we have been trying to communicate with him on here for a while- no point to waste more time and wait for his reply on paypal just to escalate afterwards. Not sure how Paypal works exactly but I assume the longer you wait to escalate the further you move to the end of the cue when it comes to getting a refund from whatever funds can or have been frozen in his account…
I'm not a buyer, nor was I interested in this deal. As a bystander, it angers me how irresponsible RoboGuy at handling this situation.
I get it. It was within RoboGuy's best intentions to ship them out to the consumers ASAP. Yes, the root cause of the problem may have been with the supplier and was unforeseen. However, that's a problem between the supplier and RoboGuy. He needs to seek compensation from them; and cannot simply pass the problem down the consumer and making the excuse "sorry, we paid for your order, we cannot refund you". It's completely irrelevant.
RoboGuy needs to grow up and accept responsibility. Conducting business comes with risk. Just because something didn't go his way, doesn't mean he should let everyone else suffer with him. And it's a terrible idea from the start anyway trying to make fast money by selling products that he doesn't have.
Absolutely. We all have to suffer because of Roboguy and his business decisions. Doesn't (or at least shouldn't) work that way.
dont forget to give your views on his business on his youtube channel :D
Good find. Yet you retain your plus-vote?
how do i unplus it?
i was a young and optimistic, blinded by the price back in may
not like the jaded and cynical roboguy customer without a refund like i am now :)
At the top of the page, click 'votes' just above OP's username and a list of votes appears. Find yours, and click on the symbol immediately left of the date to revoke your vote.
bahahaha…i see someone has posted comments in every video linking to this thread.
I don't see them, did he delete them?
I think this explains things somewhat. Fears are becoming further realised…
This is pure gold! lol
for those who have trouble deciphering the cryptic meaning in the picture:
RoboGuy upvoted a comment suggesting he doesnt have the money to issue the requested refunds… FML
Cryptic!? Sorry about that.
nah, just joking around bro
Is anyone else actually going to wait it out?
I mean, $400 is no chump change but I don't particularly need it at the moment..
If End of July comes around and I still don't get it.. I can still lodge a paypal dispute correct?
This is what i like to know also. How late can we still lodge paypal claim if op dont deliver by the end of july deadline?
I have not received any email from roboguy about my order since the 19th of may which is when i paid for the unit.
180 Days I believe
Roboguy hasn't replied to my paypal dispute, I'm curious if the ones he has responded too are the ones closest to his response deadline? If he replies to the dispute and which is generic email response what happens next?
he replied to my follow ups and said this as a final email after i said im done and will deal with paypal from here on
Thank you for your feedback.
If this is the decision you have made, we will let you sort out your issues via PayPal.
We are doing everything we possibly can to deliver your order to you.
Kindest Regards,
RoboGuy
"your issues"??? Didn't he mean to write "my issues"?
Ok thanks for the heads up, it will be very interesting to see how Paypal deals with this too
i also purchased an item from them, i asked for a refund and was told it cant be cancelled due to their terms and conditions.
I am torn between waiting for Roboguy and hope it does come in a few weeks, or escalating this to Paypal to try and get my refund.
I am getting tired of Roboguy's excuses and his tendencies to avoid responsibilities… ie the repeated use of "we" instead of "I" and the various other partial truths(?) he has been trying to tell us.
I don't know enough about google cache to search myself, but I'd be curious if Roboscam updated his T&Cs only after the problem arose. Due to how dodgy and evasive he's been in handling the whole situation, wouldn't surprise me at all if he's changed the terms on his website to fit his narrative. Not that his terms hold any weight anyway in the context of consumer law, but would just strengthen the case even further.
Anything interesting?
Good news… on 18th May…
Unless arrangements are made with us, you cover the cost of the return.
Now reads..
•Unless agreed by us, you are responsible for all costs associated with the return of an item.
So arrange to have him pay the return cost :)
There are some differences. I've normalised the text to move the first section up so you get less noise.
See https://www.diffchecker.com/HNdhWdrt
Left is May 18th, right is latest from the site.
Looks like he's read the template, made it 'Terms & Conditions' and added a few the's and ands, and thank-robots changed IZE's to ISE's!
I used UltraCompare and only noted the part above about return costs to be of any significance.
@f4te: oops yes, I used BeyondCompare first, forgot to paste the new terms from BC. But apart from the cost of returning items, i don't think I found anything majorly different.
Are people edging on escalating dispute to a claim?
My response by RoboGuy via PayPal was summarised by:
… we are not obligated to provide you with a refund. …
I want to get off RoboGuys Wild Ride.
so i received the same canned response via email some 10 to 15 minutes ago that everyone else got. i give this guy till mid july. i hear nothing like a tracking or consignment number. its off to paypal to do refund.
nothing stopping you starting the paypal process and see where that goes… waiting till mid july then starting, you'll be 2 weeks behind
@Roboguy - you might need to look into Paypal Working Capital, it will give you the funds to purchase your goods without pissing off your customers.
Assuming your paypal account actually takes sales (you can look into it here: https://www.paypal.com/au/workingcapital/)
It's a shame this whole episode played out the way it did.