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Same here - will wait it out till July…………..
He logged in last night and again failed to answer my questions.
I am 100% sure that he would have said if the shipment had left china / he had an ETA into Australia. (Unless his ETA is even further off than his last update).
Why would you refuse to give good news?
Edit: Page 11.. Now voting Neg
We have received confirmation from our supplier this afternoon and the goods that we are awaiting have been shipped. The ETA for arrival into Australia is the 15th of July 2017.
That is great news RoboGuy :) It would be really helpful if you replied and said that you would check this for us (though I would have anticipated that you would be on top of it anyway).
I shipped my belongings from the UK to AUS and it took 83 days. I watched the ship online as it snaked my container around.
Do you have similar tracking that we can all watch? :)
July 15th is a Saturday. I assume that you will receive them at some point next week (customs permitting) and may be able to post them out with express delivery for potentially 10 days later (eg.. your revised estimate).
Given that we have made progress , would you mind answering the other questions for me (since you are an honest chap and customer relations are now on a crest of a wave).. You could salvage your reputation with everybody :) :)
1) Do you agree with your own policy that a customer can return for a full refund within 30 days? (ignoring whether they can claim one now).
2) What is the real story about your trip to China? Why did you advise that you returned one day after the goods arrived, yet the last photo is from the evening 2 days after you arrived , taken with a chinese phone (June 22nd).
3) Did you investigate whether you have complied with AU law regarding selling vacuum cleaners to Australian customers?
4) Why have you refunded some customers but not others?
5) Why are you actively selling vacuum cleaners on Ebay if you are still having supply issues? (e.g. can you actually source and dropship now with no delay given that express delivery option lists less than 1 week my door?) e.g. could other potential customers now order from you and receive them within a week if they wish? :)
Added: 6) Can you please confirm that when you say "goods that we are awaiting have been shipped" you mean that they now left China? Or just been shipped from your supplier?
Thanks :)
Could you please provide us with your order number and we will contact our supplier to see if it is possible to provide you with tracking information.
If you had have emailed us as requested like some of our customers did we would have been able to send you a reply sooner. However, as we have nothing to hide we will answer your questions as we have done for those of our customers who did email us.
1) Obviously, since they are our terms and conditions, we agree with what they state.
2) You were given the real story about our trip to Hong Kong in the update we provided. We took the photos from our phone, and those are our legs in the photo not Chinese ones. As you can clearly see with the photo of the contract, we had to sensor the original photo of the document (this obviously alters the date and format of the image.) before uploading it to our website.
3) Yes, we are complying with Australian Law in regards to selling these robots to Australian Customers.
4) No refunds have been issued since we have been able to sight our order and we have verified that the supplier had the stock for the order available to ship.
5) As you could tell the Ebay ad was posted on the 12th April, well before our OzBargain deal commenced. We have not sold any vacuum cleaners on Ebay. Neither did our Ebay ad had no connection at all with the OzBargain deal.
6) We have been notified that the goods have been shipped to Australia and the ETA for arrival is the 15th of July.
7) We have to the best of our ability and will continue to, answer all questions that our customers have for us.
8) Your PayPal dispute will be responded to in due course.
We hope this has answered your questions.
what a joke of an operation, #4 is a bold faced lie. #8 is a slap in the face to your customers…great job roboturd!
That wasn't too difficult was it :)
2) You still haven't explained why the last photo was June 22nd if you left June 21st? Do you have a chinese phone?
5) Can you answer the actual question. If I ordered today on Ebay would you actually dispatch and delivery within a week as per your listing?
@smashed: The last photo was taken by us in Australia of one of the Xiaomi Mi Robot Vacuum Cleaners that we were able to secure for some of our customers. And Yes we do use Chinese Brand Phones as we like the quality and the peformance of them.
Our Ebay listing is no longer live, but when we originally posted that listing we were running a dropshipping business, however, due to the higher prices of the products and the inability to be able to be more competitive with our competitors we decided to change the way we sourced and supply the products for our customers.
@RoboGuy: why do you need a tracking number to give to a supplier when ". We will be dispatching your order as soon as possible upon arrival in Australia."
?????
Man, why didn't you just give answers the first time…
Has anybody on here advised that they received the cleaner yet? :)
So you stopped giving refunds up until the point you secured stock, however you didn't tell anyone you hadn't secured stock until about a month after you'd taken their money.
On 23 Jun you said you'd been in Hong Kong for a week, so you'd traveled on around 16 Jun. You must have booked travel prior to that, at which point you knew nothing had been shipped because you'd agreed to go and inspect the stock before shipping. At that same time you would have known you were shipping sea mail and how long it would have taken.
So if I'm generous at the latest mid June you knew you had no stock and you knew it wouldn't be delivered until mid July at the very earliest. You didn't consider any of this information as important to pass on because people would have had the opportunity to ask for a refund.
Supposedly everything is outside your control, some of it is, however on the whole your position is indefensible.
@RoboGuy: what does this mean? Why do you need the order number? Is it being drop shipped directly from HK to customers now?
Just to be clear
Are the goods arriving to you for domestic shipping on the 15th or hitting customs/onshore on the 15th?
Clarity on this is appreciated
When will you be able to start mailing these out?
Kind regards,
S
I reckon its when it will be at the docks.
Took the money & run, scam
Raised a paypal dispute and escalated claim. This whole situation has been a mess and poorly handled by RoboGuy.
Feel sorry for you guys. :(
I ordered from shopping square on the 11/6 for $383 and it was delivered this morning.
That's pretty good for shopping square - OT i've been waiting for my powerbank 2 and xiaofang camera from them for over 2 months now :(
My xiaomi camera arrived very late. Probably at the 6 week mark. By that stage I had requested and received a refund from PayPal, which I happily paid back when the item arrived. At least shopping square was willing to provide the refund albeit with a condition that the customer signs a contract promising to pay back if the item arrived, which did rub up a lot of the OzBargainers the wrong. I didn't sign it, and PayPal was the eventual judge.
PayPal's reason was that there was inappropriate or inadequate tracking.
What I took away from this was that PayPal will not look kindly on Roboguy for not providing tracking information. If he keeps this up, I believe everyone who has raised a dispute will have PayPal rule in their favour. If he has truly shipped it, it's only in his best interest to provide everyone some tracking information. It will also help calm the masses. The only logical explanation I have for his actions here is that he hasn't shipped it yet! The difference for me here is that this time I will not pay Roboguy back if he does indeed send the vacuum because I've asked him to cancel my order after he revealed the delay and before the recent email claiming to have shipped. It's clear he's still looking after he's still trying to preserve his profits and not his customers.
Ps. SevenSmurfs, I'd ask PayPal to step in for a refund for your xiaomi camera. There's no need to sign the contract that shopping square asks you to sign, but you can sign out of you want to speed things along. PayPal will ultimately rule in your favour anyway.
Edit:
Found the email for the xiaomi camera from eBay and PayPal.
"You've been given a full refund
Hi Wayne,
Unfortunately, we didn't receive valid tracking information from the seller. We're sorry you had a problem with your purchase.
We issued you a full refund of AU $36.95 on 16 Jun 2017 to your PayPal account. The refund includes the purchase price plus original postage.
Your refund should be in your PayPal account within 48 hours. To see it, just log in to your PayPal account."
Hmmmm……I wonder if we've received valid tracking from Roboguy?
I've also contacted Roboguy to request a refund… I'm prepared to get the canned "due to our terms and conditions, we are not liable to give you a refund blah blah blah" excuse that he's trying to fob people off with. Anyone know what terms and conditions he's referring?
https://www.roboguy.com.au/legal/terms---conditions, specifically:
You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
i.e. you can't cancel if the delivery is delayed by less than 30 days.
Thanks! I can't see anything under that page that would exclude the seller from being able to issue a refund. However, under 'Shipping and Delivery' there's this line: "You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you."
I didnt tick any box saying I agreed to the terms and conditions.
The sales page clearly stated delivery 30 days and thats what we signed up for.
Right under the PayPal button when selecting payment method is the following: "By placing order, I agree to the RoboGuy's Terms & Conditions and Privacy Policy."
Is this clown seriously trying to now argue that everyone agreed to this sh*tshow??? Good luck with all of the paypal disputes, I have no sympathy for the way you've handled this with your customers.
That is a 30 day delay. Eg 30 days after expected date.
Therefore you need to accurately determine the original expected date
Hi
Has anyone had their PayPal dispute finalised?
Did anyone take a screen shot of the original sales page?
PS the sales page did not have a tick box that we agreed to the terms and conditions.
Not saying the T&C's are correct in that you aren't entitled to a refund, but just pointing out there is no tick box but you accepted the terms and conditions by placing an order.
These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order at RoboGuy (“Company”, “us” or “we”) on roboguy.com.au, (the “Website”).
By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions.
Right under the PayPal button when selecting payment method is the following: "By placing order, I agree to the RoboGuy's Terms & Conditions and Privacy Policy."
Consumer Law takes precedence over any contract and any part of your T&Cs which goes against the ACL is void.
You have failed to deliver the goods in the timeframe you have indicated. There are no two ways about it. If you aren't prepared to run a business in a fair manner or you aren't going to take responsibility with these sorts of issues, don't run one.
Hi mate,
I am not expecting him to know everything.
I DO expect somebody to be open and honest.
Coming on here after a secret trip to China and then advising that it will be another month was not great customer service.
To then advise that you had no available updates prior was stupid.
Untruths and deception do seem to happen with his responses.
If you post on a community then you should be happy to answer the community.
I have asked valid and fair questions (e.g. where is the shipment now and has it left China) but he chooses to ignore the questions. (He is not learning how to gain trust, it just makes people more concerned).
These same people put a lot of trust in a new guy who was posting and answering all questions at the beginning, but refusing to answer anything now he has the cash.
Some people have now begun to raise Paypal claims because they have lost trust and faith in the seller. Personally I believe you reap what you sow. It is hard to have empathy for somebody who is clearly not showing any genuine care for his customers.
RoboGuy, answer the questions and people would give you some leniency.
Our delay in answering you in regards to the current shipment's status was not because we were trying to hide anything or ignore you but because we wanted to confirm the information with our supplier, which we have now done. The goods have been shipped and the ETA for arrival in Australia is the 15th of July 2017.
thanks for the update. Fingers crossed for end of month still.
"Thank you for placing your order with us. Our supplier has been hit with a delay and unfortunately that means your order won't arrive for another month. Please let me know in the next week whether you wish to cancel, otherwise I will proceed to ship them ASAP. Will keep you informed on the process as it unfolds."
I think that's all most of us would've liked to see. Openness about the situation and flexibility in response to the troubles.
Not "OMG I thought we were scammed! I needed to spend your money on a holiday to make sure. No backsies, wait longer."
What great deals? As other have posted, there were cheaper options at the time. As a business, no he won't get a second chance from me.
I'd rather order from other outlets, which I already have 2 weeks ago and will be arriving tomorrow. Estimated delivery for the order was between 13th July - 26 July yet its arriving 2 weeks earlier.
I still do not have my refund from roboguy and he's not even responding on paypal. Just letting the clock tick down, this is extremely poor customer service. Like I mentioned earlier, give people back their money and sell the stock when it arrives. He's too scared he won't get the stock and be at a loss so would rather his customers be at a loss than himself.
We just wanted to let you know that we have received confirmation from our supplier that the goods for your order have been shipped to Australia. The ETA for arrival in Australia is the 15th of July 2017. We will be dispatching your order as soon as possible upon arrival in Australia.
As this delay was caused by events outside of our control, we would again like to take the time to apologize for any frustration or disappointment caused.
Thank you once again for making a purchase at RoboGuy, we look forward to delivering your order as soon as possible.
Kindest Regards,
RoboGuy
Pasting at the bottom so you can all see RoboGuy's latest update :)
We have received confirmation from our supplier this afternoon and the goods that we are awaiting have been shipped. The ETA for arrival into Australia is the 15th of July 2017.
How do we check if the terms and conditions were not altered after all this fiasco?
They were definitely different on 18th May (IIRC) . See an earlier post on the previous page (I think).
The 30 day part was still there but I believe that you can force him to pay your return shipping costs.
Old T&C (very vague). Make arrangements to return to them ;)
Unless arrangements are made with us, you cover the cost of the return.
Now reads..
•Unless agreed by us, you are responsible for all costs associated with the return of an item
Just wanted to add a note for the select few who has received a refund via PayPal but not the automated cancellation email from Roboguy, just make sure you drop him an email to remind him to cancel your order in his system too.
I got the shipping update email so I replied to him, just to make sure he doesn't end up sending me a robot vacuum given how disorganised everything has been. Surprisingly, he was very quick to respond to my email (within minutes) and I got my cancellation emails.
funny, i replied to this email reminding him that I had asked for refund because of the delay and to respond otherwise ill do a credit card charge back and of course still no response…..
Just to clarify, have you managed to get your refund via your PayPal dispute?
No, I managed to get my refund just as the whole debacle unfolded.
Tough love from Ozb'ers. What doesn't break you makes you stronger. Starting a business is tough and that's why I'm giving the OP a chance to redeem himself by not canceling my purchase unless he fails to deliver this time around. There's a lot to learn from this experience and I wish you the best of luck.
roboguys problems are not ozbers problem. start business maybe tough but ozbers are not here to educate or sympathies with roboguy in how to of business.
@Roboguy
Stop being defensive/evasive and take ownership of the problem.
Not all publicity is good publicity.
Anytime people google Roboguy they're going to find this thread (https://www.google.com.au/search?q=roboguy&oq=roboguy) and that alone may persuade them not to purchase from you.
You gambled and lost, it might have been your first time in ordering from China, your suppliers may have been less than great in delivering on their end of the agreement but that shouldn't impact your customers.
You've failed and that's okay - as long as you learn from these mistakes.
-Capital Funding
-Refund policy
-Attitude
-Stakeholder engagement
(just to name a few)
If you were upfront about everything and contacted all your customers with clear and accurate information they could have shown sympathy for you or at the very least empathy.
With the amount of paypal disputes it is highly likely your current and future paypal accounts will be suspended.
Taking all of the above into account I suggest you take a moment to think how you want your business image to be portrayed and do a complete 180 or you will continue down the path of a failed business.
Disputed Amount:
$430.00 AUD
Status
This item not received dispute has been escalated to a claim.
We requested additional information from the seller about this transaction.
What happens next
The seller has been asked to respond by 10 Jul 2017. Once we receive the information, we'll continue our review of this case.
If you've resolved the problem, you can cancel this claim at any time.
If you received the item but it's not what the seller described in their listing, you can change your reason for this claim.
I think you have to ask for a refund like some others otherwise situation can drag on. what if they ship it on the 10th July, can take another month to arrive.
Ok, will do, i will ask for a refund.
When i spoke to Paypal after this, what i was told was, Paypal has raised a dispute to a claim. Which means, Seller will not be paid or money has been withdrawn from his account. If he replies satisfactory to customer then this shall be resolved, else i will be paid back.
These are the lines i heard from Paypal Customer care.
I am also ready to go to extent of cancelling my paypal and just use my card as i think banks have better resolution process than Paypal.
Ahh well, lets see.
So far RoboGuy isnt winner amongst us. Especially when he has our money for more than 60 days and still isnt sure about what he is fighting against.
I am also ready to go to extent of cancelling my paypal and just use my card as i think banks have better resolution process than Paypal.
…why on earth would you do that? You pay PayPal with you card then you have the best of both worlds, double protection!
…. and yet you still a + vote for the deal
Managed to get a refund from him right in the beginning when he said that the 30 days began from the time the promotion ended and not from when you placed the order.
Ordered one from a similar seller in Melbourne named "Gearbyte" for approx $360 with 1 years warranty delivered in a week!
He has til Sunday then it's in the hands of PayPal
I'm not prepared to accept anything other than a refund as I purchased elsewhere when he said it'll take another month, of which I received in 1 week!
rofl exactly, either file it now or wait until end of july to see if it's delivered.
He has already filed it but the seller has until Sunday to respond then it is in PayPal's hands. That's the way the dispute process works.
Be careful who you call stupid grimwagon as it might just be you in the end
@leyton01: point was they'll be no positive response before sunday. Why not just escalate straight away or claim on cc. Obviousvly i'm the stupid one and missing something here.
He has escalated already but PayPal gives the seller time to respond before progressing to the next step. There is nothing he can do until that deadline is reached, he has to wait for PayPal to progress it further.
See the comment below about how slow the process is.
Interested in hearing what the decision is, skd22!
Wonder if any extra goodies like extra filter or replacement brush set to compensate for us waiting this long. Wishful thinking but just putting it out there.
Man, this paypal thing takes aaages, you start a dispute, escalate it, then they give two weeks for this guy to respond who drags his feet for obvious reasons, and then another two weeks before I will hear anything back from paypal for a decision. This is going to go on forever.
Anyone on the fence you should start your dispute now! You can always cancel you claim later (as if)…
At least this whole thing is teaching me lol. I'm tempted to call up my credit card company tomorrow morning.
Any one done a chargeback yet? Will this speed things up?
Same here, its taking way so long and not even sure if Paypal is going to resolve this anymore (I guess it just comes down to me just returning the product for refund when I receive it.
I really don't know why Roboguy is refusing refund and insist on sending out the product to the customer when they clearly don't want it anymore and most probably will return it for refund anyway. Why drag this out for as long as he can and make it difficult for customers? It only makes his image worst than what it already is which he probably don't care anyway.
Good luck to all who are on same situation and hope you all get your refund.
edit: Read a few comments here and there and it seems that its because Roboguy has no funds. He could have been just honest with customers and just explain the situation and just say that we can't refund at the moment but we will refund in due time once we start getting enough funds rather than just replying nope, no can do because we paid our supplier.
I am in the same situation. If the refund isn't going to be processed then I will be returning it for a refund anyway. It doesn't make much sense in wasting the postage costs.
The deadline for RoboGuy to respond to my claim ends tomorrow - 5/7. If PayPal drags it's feet I'll raise a CC dispute the next day - 6/7!
RoboGuy could do all us a favour and refund the money, which he will have to do to me or PayPal anyway, his choice.
I did some research and it would appear that people do get better result with credit card chargebacks than paypal dispute. I would however wait until Paypal comes back with a decision as lodging a dispute with your credit card company will automatically close your paypal dispute. Just save your credit card chargeback as a backup. Paypal appears to largely look at delivery/non-delivery rather than quality of item received. In this case, since Roboguy won't have any proof of shipment, i would be very surprised if they rule in favour of Roboguy.
Thanks djc926, I'll hold back on my chargeback until later too, fingers crossed I won't have to use it
Charge back is pretty harsh on the seller - I believe the credit/banks charge the seller an additional $20-25 as chargeback fee from my experience.
PayPal dispute would be the nicer way to do it unless you didn't use PayPal of course!
@SevenSmurfs:
Yep, correct. Also, they are not bound by Paypal's terms and conditions around buyer protection. As long as there's sufficient evidence, which is not hard in this case, they will rule in your favour.
@SevenSmurfs:
Oh I didn't know the seller got fee'd, that is harsh. I'll be nice and wait for paypal, but if they side with roboguy, I'll try my luck with my bank. I'm sure I've got some sort of insurance with the credit card, hopefully I don't have to find out, sigh…
let's say, 100 people successfully get a chargeback, that's around $2K+ in fees, ouch!
Hmm…roboguy, I do feel for ya, but I still feel you were a bit greedy not being upfront and giving us an option to opt out. I know others are chill about the situation and that's their right but to be frank, I just don't trust you anymore so I want my money back. We're not talking about a $20 item here, its like $400+!!!
Anyways, I know I'm stating the obvious but I suggest you work out a new game plan on all these people who want a refund (inc me) or it looks like the next wave of stress is coming your way.
No sympathy for RoboScam at all - I am tempted to charge back through my CC just to get off this ride. PayPal dragging their feet.
hmmm i don't like it either..
It's now day two of Paypal reviewing… and they could continue doing so up til July 20th.
Paypal has to be standing by Roboguy on this one?
With a large number of active disputes against Roboguy , Paypal won't be looking to to pay out in a hurry, as stated in Roboguys last email he believes the shipment will he here by the 16th July.
In my dispute Paypal has til the 20th so if they've joined forces Roboguy could miraculously provide tracking numbers before the dispute end date.
I only want a refund now. I've got my item from another seller.
I will give a few more days for Paypal to come back to me otherwise I'll go down the road of the credit card chargeback optn.
Yep same got from another seller cheaper and in 2days!!!
Yep, same with my case too.
I'll give give PayPal till Monday (not 20/7) and raise a credit card charge back.
I had a different case where I learnt some positives and negatives of both processes I can share:
Paypal
- wait long time, and many back and forth
- you don't know where you stand
- no updating paypal or cc hassles
Bank
- they give you refund while they investigate
- generally on your side
- Paypal may not like it that you went through bank (because you made them do work) and may hassle you in other ways (update personal details, verify cc etc)
- if you change cc, then hassle of updating it with other companies
@Roboguy:
are there any updates on the shipment? - ie. it has been awhile now
Roboguy hasn't logged on since 29/6
YES!!! IT FINALLY ARRIVED!
Received mine this morning and it works a treat!!
From Roboguy? LOL - don't be stupid- from the other ebay deal that was on just recently of course.
Still waiting to hear back from Roboguy in regards to the paypal claim. Oh wait yesterday was the last day for him to respond.
That's right and he did not respond at all. Surprise!!!
Now I have to wait up to two weeks for paypal to review the case.
His plan all along, drag it out for as long as possible. His got no money to refund anyone.
BlueDiesel, GF got hers today, she ordered Sunday. Probably same place you got yours from. I still waIting for mine though Roboguy. Not a happy transaction.
Anyone had a Paypal dispute settled yet for this? I'm curious to know what has Paypal decided upon so far.
Not yet, just rang them and complained about it, I did manage to get them to send me a copy of Roboguys response to Paypal.
Here it is-
In response to your non-receipt complaint, the seller provided us a response which states :
"We have full intentions of delivering this customer’s order as soon as we possibly can. However, unfortunately, due to a delay with our supplier shipping the goods, we have been unable to deliver the order within the 30 Business Days originally allowed for delivery. As this was a group deal the 30 Business Days started when the group deal ended (15th of May 2017) and thus the 30 Business Days that we allowed for delivery of the goods to the customer ended on the 26th of June 2017. Our Terms and Conditions state that “You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.” So, the 30 day delay period would start on the 27th of June 2017 and would end on the 26th of July.
By the 18th of May 2017, we had processed, ordered, and paid for the goods required from our supplier to fulfil our customer's orders. Therefore, the money we received from the customer, for this order has already been used to pay for the ordered goods, we are waiting to receive from our supplier. We were told by our supplier that all of the goods would be sent on the 26th of May 2017 (https://goo.gl/3BkV6Z), however, unfortunately, that never happened. After much communication with them and eventually having to travel to Hong Kong to sort out the problems with the goods being shipped, our supplier has now promised that they will have the goods on a ship to Australia before the 30th of June. This means that we should be able to receive the goods and have them delivered to our customers around the 21-26th of July 2017 which would still be within the 30 day delay period outlined in our terms and conditions. This delay in delivery was caused by events outside of our control. We are doing everything in our power to have this customer's order delivered as it is in our best interest to satisfy the needs of our customers and to fulfil all of their orders. We have received confirmation from our supplier that the goods have shipped."
Thanks. Was it noted on your Paypal dispute that the seller had provided a response? Mine did not show that the seller had responded.
Considering that Paypal is taking their time on this, I most probably be contacting my bank tomorrow.
Hi @Jamchris. Nothing was updated on my dispute notes, all it says is being reviewed by Paypal.
I did ask why I hadn't received any update, he simply said Paypal were still reviewing,
He then said the seller had replied to them and happily sent me those notes in an email.
On another note, I just did a charge back with my credit card company (Amex) and they already issued me with a refund and will follow up with the merchant.
Just got notification from PayPal that my claim was successful.
"We have concluded our investigation into your case and have decided in your
favour."
"We were able to recover $470.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted."
"If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges."
Very happy with PayPal.
Now off to buy from someone that will actually deliver when they say they will.
keen to know when did you lodge your Paypal dispute and did you have to escalate it?
PS: Happy to hear its worked out well for you..still waiting for Paypal to action mine :(
I lodged mine on the 23rd June and escalated to a claim the next day.
PayPal had said it could take up to the 18th Jul for an outcome, but luckily processed it a bit quicker.
BTW, in my claim I referenced to this discussion and Roboguy's reluctance to respond or provide refunds when requested.
Thanks to everyone who has posted their experiences here. I think it helped my dispute/claim.
thanks, I lodged mine also on the 23rd and escalated on the 25/26th with no response yet. Like you, I've also referenced this thread as a link.
@blahoz: Here's hoping you have a good outcome within the next few days. Roboguy didn't appear to even respond to PayPal's request for further info in my claim.
Hmm i lodged mine a day before you and I'm still waiting. Interesting…
Hmm, have the floodgates now opened?
I think it has begun.
Well done.
I'm yet to hear back from Paypal but it's good to see that common sense prevailed.
Roboguy is a complete scum and he can get screwed as far as I'm concerned.
I hope he never meddles in business again.
I have also received a response from my complaint to the ACCC and below is an extract of the response which also confirms that what Roboguy is doing is completely illegal.
Your rights: non-delivery
If you pay a business for a product or service, that business must supply you when it said it would. It is illegal for a business to accept payment for products or services they do not intend to supply. If you did not agree when the business would supply you, the business must supply you in a reasonable time. A business must also supply you with the product or service that you agreed to buy, not something different.
Businesses should take reasonable steps to avoid problems with supply. But it might not be possible for a business to supply you for reasons outside of its control. If a business cannot supply you as agreed, it can fix the problem by offering replacement products or services if you agree to them. You are entitled to a refund if the business does not supply you.
We have recorded your report
We appreciate you reporting your matter to us. All information is potentially valuable to help us identify trends and where we can most effectively direct our resources, so we encourage you to report any behaviour or business practice that is concerning to you.
I just want what i paid for. Failing that. My money back.