Mothers Day Special: For a limited time only you can purchase a Xiaomi Mi Robot Vacuum Cleaner for just $399 with Free Shipping Australia Wide at RoboGuy. Comes with a 1 Year Australian Warranty. The Xiaomi Mi Robot Vacuum Cleaner outperforms robot vacuum cleaners that cost $1000 more. So hurry over to https://www.roboguy.com.au/products/xiaomi-mi-robot-vacuum-c… and place an order before it is to late.
Wtf now paypal has revised the deadline for their review to 24th of july.not happy
Pressure them - call them and tell them you will initiate a chargeback and they can wear the fees if they do not provide a prompt resolution.
Thanks for suggesting that. I have called and asked why it has been pushed back and they had no real answer. Just told me the seller had 3 days to respond to their request for information and they missed the chance. So i asked why then it hasn't been ruled in my favour. Then I was told it will be ruled in my favour now. What the heck??
I just received a confirmation email that my refund has been processed.
Seems like they will just take their sweet time unless you call and pester them.
Finally I can put this fiasco behind me and move on. I just hope there aren't too many people who decided to wait around even aftee all the trouble so far.
On a side note, the robot has been doing fabulous job for the last 2 weeks. Very happy with how it performs and glad I don't have to spend as much time vacuuming now
Mine was pretty much your scenario (now paypal has revised the deadline for their review to 24th of July) your response prompted for me to call Paypal and get it done with once and for all. They were absolutely useless in helping me, so I called up my credit card provider to do a charge back and it was done in a matter of mins. (so much for relying on Paypal)
My credit card agent I spoke to said that the funds will be refunded no questions asked. Got reference no and everything. I wouldn't hold one's breath for Paypal to sort this out, do it yourself and things will get rolling.
I am so glad I have finally got out of this wild ride and it is a big lesson learnt for me.
For the ones waiting, good luck!
Roboguy since you insist to send it, you can still send it to me if you want. Thanks so much for refusing my refund which eventually would have happened anyway :s
Good result.
My review date was the 20th and I just double checked- it had not been moved.
But I thought why wait that long and just gave them a call.
After going through the history first he was going to read me the reply from the seller. I told him that I was already aware of it ;-) and that I was no longer willing to wait as the seller failed to provide the goods in a timely manner and I had purchased from another seller (payment with paypal ;-) ).
I was polite but determined and informed him that it would be his decision if the refund was from Paypal or otherwise with a Credit Card back charge.
After that i was on hold for about 10 minutes and than he informed me that he will be closing this right now in my favor. The money would be charged back to my crdi card but this would take up to 12 business days (which is fine with me, happy enough knowing I get it back without any further dramas).
PS: Just checked my account and it said:" After careful consideration, we're unable to decide this claim in your favour at this time." (SHOCK!!!!)
But looking at the transaction it states: "$470.00 was refunded on 7 July 2017 to VISA x"
Cross fingers it all works out in the end (Roboguy when you read this…. )
Now I received this email from Paypal:
"Thanks for your patience during our review of this case. Your seller has provided shipment tracking information in response to your claim. We used the shipping company's online tracking service and found that the item was delivered to you. As a result, this case has been closed in favour of your seller."
Very keen to find out if I end up getting the refund without further phone calls.
Had the same thing happen to be a while back for a different product. Tracking showed the parcel as delivered - to a completely different suburb from my address. Got the same response when trying to deal with Paypay, initiated a chargeback with my credit card company and got money in my account almost immediately.
Keep us informed.
WTF that is shifty as, according to what he wrote his not even expected to receive the stock until the 15th isn't it?
I called PayPal and they had received the long story from Roboguy and were still 'processing' my claim.
At first they seem to think it was ok and that there was a tracking number so Roboguy has provided some shipping number to PayPal.
Id suggest people call PayPal to question their process.
Im back waiting for PayPal to absorb the idea that 30 days delivery does not mean 60+ days.
I don't want the vacuum now I want the cash. Gone to bank to chargeback.
I just called them again- for peace of mind.
The lady assured me that this was ruled in my favor and could not explain why the case has been closed this way and the email sent out.
She said on record it was me winning the case and if this would not be the case they wouldn't have been able to refund the $470 (which I can see they have, just yet to arrive back on the CC account).
I called PayPal again and the second person sorted it properly. To be sure I also have a charge back on the credit card in progress.
"We have concluded our investigation into your case and have decided in your
favour.
We were able to recover $435.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller."
@sian72: glad to hear that. Seems to be a bit of hit and miss with PayPal depending on who you end up speaking to.
Update as of today after a 15 minutes phone call to PayPal (thanks djc926):
—
We have concluded our investigation into your case and have decided in your
favour.
We were able to recover $435.00 AUD, and this amount has been credited to
you. Please allow 5 business days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
—
Everyone who's been affected by this and waiting for a result from the PayPal claim should just call them directly. Moving on…
Got mine sorted too by calling Paypal..thanks djc926 for the recommendation and I'm glad I can say good riddance to this Roboguy stuff up.
Chuffed with my robot too which arrived yesterday from another deal (ordered on the 23rd June and received 6th Jul - 13 days inc. weekends)
Is there a recommended process/template suggested with raising the paypal dispute? I've never needed to do it before so if someone wants to detail it, I'd much appreciate it. I'm sure I'll figure it out otherwise.
Well unfortunately it depends on who answers the call at paypal. Who I spoke to was incredibly unhelpful and would not help to resolve the case.
Call again - took me 2 tries
Thanks for the advice :) I got slightly further with the second call but now they are saying they have been given a tracking number which they say shows delivery is due on the 22nd July. I doubt this is correct. Will follow up again on Monday.
I got the same response and they even sent me a link proving that there is a valid tracking for 22nd July which is at best estimated, not actual.
Hence the reason to favour Roboguy for the time being.
So I can say with confidence, that not all decisions by Paypal will be in your favor for now and that there is valid tracking which is still an estimate at best. (funny that Roboguy sent me an email that he got confirmation from supplier that it will arrive on estimated 15th July, but the actual tracking shows 22nd which is still an estimate(requested from Paypal, not sent to me by Roboguy). Who knows if its get pushed back again because it keeps changing?
Anyway no matter, my credit card provider told me there would be no problem and assured with refunding me when I requested chargeback and explained to them how long has passed since purchase. Just a matter of time for me.
I have already requested it and it shows as estimated 22nd July as I have posted above.
http://i66.tinypic.com/331lws0.jpg
trying to post the image link, but not showing. Not too familiar with how to post image links on Ozbargain.
That is the basis for Paypal to refuse the claim in my favour. If that is not the tracking then I did not get one. Regardless I have requested for chargeback, because Paypal is incredibly unhelpful.
Talked to three different person who came up with the same bs excuse.
@Bang1: thanks for that tracking
assuming it is legit, at least now we can watch where it is. looks like it just left HK
https://www.vesselfinder.com/?imo=9431757
upcoming schedule here
https://my.maerskline.com/schedules/vesselresults
The ETA from those websites are fairly accurate, won't hit our shores until 22/7. Add on a few days for customs and logistics to Roboguy's house. He won't be shipping it out until the beginning of August.
@badarz: I wonder if there's a possibility that this container won't be delivered to the Melbourne port, but instead to the Sydney port on the 25th according to that schedule. That'll be even more delays.
Yea na it doesn't work that way with cargo shipping. It wouldn't be allowed onto the docks at Sydney as the BOL is stated for Melbourne. Even if the ship was parked there it will stay on board until it hit Melbourne.
Well now others have had a refund PayPal cannot really refuse any other identical claims..
Thanks guys, called up paypal just then. I said like 5 words (my full name, yep, ok, hi, thanks) and everything was resolved.
Long story, paypal asked if I was calling about the dispute I said yep, they said can I put you on hold, I said OK, they came back and said are you there so I said hi, then they go the seller provided them with a tracking number which was invalid so they won't prolong the case and will be issuing a refund asap. Very happy with the result.
Best of luck to you roboguy, definitely on my blacklist though due to the way how you handled this entire case. If you had only issued a refund on request rather than stuffing around I would have possibly given you another some other time but now it's 100% NO.
Invalid tracking number?
So roboguy is providing fake tracking numbers to PayPal to prevent refunds?
Roboguy….That's a paddlin'
he's providing a tracking number for the container that has his order rather than a tracking number for any individual customer. Further, it seems to indicate that the ship won't even arrive in Melbourne until 22/7.. which means no one will get it until August at least (contrary to roboguy's estimate of 15 July). I think this last lie is the last straw for me too. I was happy to be patient and tolerate some lack of transparency but this is starting to get ridiculous. Not sure lack of experience is quite adequate to explain things anymore.
Honestly, I consider RoboGuy even more of a let down now.
Seriously, not logged on for over a week, didn't answer my follow up questions..blah blah.
He knew that this was coming and even with all the advice offered he still fails to provide any feedback or apologies etc.
As soon as he lost a claim today he would have been notified. Yet even that has not sprung him into defensive mode on here. Not even an "I'm really sorry guys, I have chased up and it will be in port still on X and hope to have it with you by Y and thanks for your patience".
Absolutely nothing from the guy. He is actually treating his customers like mugs.
I'm a bit of Xiaomi fanboy and loved the idea that someone was going to be bringing in these products for cheap… and I would have bought this s well other than the fact I already had it!
But, if he's providing dodgy tracking numbers to PayPal in order to prolong the dispute (so that he can legitimately get the items sent out, thus preventing a refund), that's seriously, seriously dodgy business.
That alone should be enough to get him banned from the site…
I just created a dispute, and PayPal advised that the seller couldn't respond and prompted me to escalate to a claim.
I mainly am going down this path as someone mentioned it seems unlikely that warranty would be provided if the sellers business fails.
Thanks for posting: the same thing happened with me tonight and I was like, 'I guess this is normal..?'.
My refund came through to my bank today :)
Likewise! :)
Good to see other victims of Roboguy are getting results with Paypal dispute.
Judging by the posts, it looks like Roboguy is providing BS tracking number (Probably the tracking number from his supplier) in an attempt to delay or throw off Paypal disputes. This is a really disgusting behaviour. I'm surprised to see people wishing him good luck after how he screwed everyone over.
If anyone is really giving this guy another chance and still waiting for their order to arrive, I'm sorry but you are really naive and should really sort this crap out and run in the opposite direction ASAP.
Even if you receive the order, I somehow think more pain will await you should you have to deal with Roboguy with warranty in the future (that is if the business still exists in the future).
This is exactly why I suggested that everyone should raise a dispute immediately when he confirmed that shipping has been delayed to 21-27 July. There were some stupid advice floating around at the time that it will take longer to get results with Paypal dispute than waiting for delivery.
Well, who's stupid now? 7 July and I have confirmation that I'm getting my money back. People who chose to wait will have another 2 weeks of waiting just to find out whether Roboguy will even deliver as promised.
He overpromised, did not do his due diligence, tried to make his customer pay for his mistake then blatantly broke the law by refusing refund and now supplying false information to Paypal. Losing count of how many times he has acted in deceitful manner. No sympathy from me at all. Good riddance.
Thanks to those who kept everyone else in the loop and shared their progress. It has definitely helped me getting resolution.
Even if we step into an alternate universe where everything Roboguy says is true and correct, he therefore has tracking details which would probably appease his customers but he still won't pass them on.
Back in reality, even a person who has no idea wouldn't be this bad, so I just don't see a person making an attempt to establish a legitimate business. I have to make too many leaps in logic, this being a scam still seems more reasonable as opposed to the horrendous levels of incompetence we need to assume to be in this position.
I honestly don't believe Roboguy is giving BS tracking numbers. This is just paypal screwing up.
Roboguy actually called on the day paypal closed the dispute to tell me he has no idea why paypal are closing disputes this way. After speaking with him, I think he's a young guy doing what he can in a crap situation, really inexperience in import stuff and really inexperience customer service
…edit, haven't been on this thread for a week and read some of the other comments about tracking numbers…oh my.
Anyone else just waiting for the vacuum? Am I an idiot with blind optimism for doing so?
RoboGuy please give me some confidence for sticking around…
I mean we have 180 days to claim through Paypal right?
Captain America has taught me to have patience…
I'm still waiting patiently. Are we the only 2 people still waiting and not putting in a dispute?
I'm patiently waiting but have just lodged a dispute just in case now. One thing I noticed. Paypal may have limited his account. It says seller's not responding to communications and claim is automatically escalted for review and can take up to 30 days
I think it speaks volumes about Roboguy's dishonesty if he provides dodgy tracking numbers to PayPal (and has been refusing to provide them to anyone else).
I'd advise anyone to get out while they can.
It's difficult to say whether the whole thing has been a scam from the beginning, but it is certainly starting to appear that way.
im waiting for my vacuum also.
With all the waiting, you could have got your money back and a robot in your hands now. Seriously no point waiting anymore, its game over for Roboguy and he knows it. That's why he hasn't been logged in since 29/06/2017.
I am also waiting
Im waiting. The way this guy has run this is comical. At the end of the day the number 1 reason I bought this way because it was through PayPal. Any other means of payment and I would have gone somewhere else.
Raising a dispute now after waiting all this time then going somewhere else to buy it is even more of a chore that I don't wish to partake in.
Even with the ebay deals? Similar priced and you know with ebay you gotta have the stock to ship otherwise they crack it.
I reckon dealing with warranty will be a bigger chore if it even exists. In the likelihood that his business dissolves because of this debacle, you've lost a lot of value in your vacuum by not having local warranty which eBay sellers are offering at a lower price
It's your choice but i don't understand how buying elsewhere is more of a chore. It takes a few clicks to buy somewhere else. Maybe another 5-10 minutes to call your credit card company and lodge a dispute if Paypal doesn't want to help out. Sounds much easier than ongoing uncertainty
I wanted this for a specific purpose, and that purpose isn't happening until the end of August, so I don't care if shipping has been delayed.
At the end of August, if I still haven't got my robot, I simply lodge a Paypal claim. If Paypal refuse it, I lodge a credit card chargeback.
It's $400. That's not a lot of money to me so I frankly don't care that it's sitting in his bank account and not mine.
I'm not in a rush for the product, so I am happily waiting.
Get your claim in whilst you can.
As others said, it is strange that he suddenly has a tracking number. Even if this was for the whole freight from China, why not share like we asked for.
He has vanished again.. Do you trust him if you receive a faulty one?
And, if he sent a few like he said, isn't it odd that not a single person has said that they received one.
Too many inconsistencies..
Don't be too late to jump or you will go down with the ship.
Why stay with him? It will only be delayed even further..
I think there was one person who received one of the few that he claims to have sent out. Of course we have no way of verifying.
Personally i struggle to understand why people are still waiting when there's a way out and you can get it elsewhere from tried and proven sellers for less money and get it delivered to your door in less than a week. If it's to satisfy yourself to be charitable, donate to a charity. I don't think this is the time or place to be charitable.
Well said.
I saw somebody joking they received it. I never saw a post saying that they actually did?
I posted on the previous page that I received mine, but also cleary stated that it was from another sale - so hope I did not cause any confusion.
Well. You certainly fooled me there for a sec lol.
Please keep it up, I laughed when I read it.
I think his username was nolan or something along that line? Can't be bothered to find it but there was definitely one person. Not that it matters much.
I think I remember reading that roboguy bought a few back with him from his trip and sent one out to someone who wanted a refund.
called paypal twice now and both times got told that there is alot of people claiming againest roboguy and they cant do anything about it till there advanced team looks in to it, asked to speak to their teamleader and they said oh shes on lunch she will call you back….. 4hours later nothing guess it looks like a credit card charge back it is
Call them back once more and say if its not refunded then you have no choice but to issue a charge back. That way you cover your ass a bit when you need to use Paypal in the future. It also helps with the bank as Paypal is actively not helping in resolving your issue.
Thanks Omguleh I was thinking hmm maybe I should say that.
Ill try again tonight after I cool off XD
I tried that about 1hr ago but the dude still wouldnt budge :( said that he can't do anything until the team looked into the seller, but he also lied and said that noone has been given a refund yet… so idk…
Sorry to hear, either luck of draw or theres an influx on paypal calls since last night when I called and paypal doesn't know what to do now.
As for the part about paypal saying no ones gotten their refund yet, can confirm my refund seems to be coming through as it's already showing up as +$442 on my paypal account so just waiting for it to get back to my credit card now.
Good luck to everyone.
Just called again and still wouldnt budge said they legally have to wait till the 21st and that nobody else has been refunded….
Said to them I would do a charge back and they said thats ok if I wanted to do that. so thats what ive done.
ha and now that ive done the charge back paypal have refunded me as well
Not to rub salt in anyone's wounds…
I did get a refund earlier this week. Did nothing different from what everyone has been describing here. All over and done with during a 5 minute call to PayPal. I really hope you all get the refunds you're entitled to… what a crazy and disappointing purchase this has become. Also, the ACCC responded to my complaint as a few of you have mentioned. Not looking good for his business…
Looking at the latest shipping info posted above, even if the ship docks in Melbourne on 22nd July, doesn't Roboguy live in rural NSW? So it has to clear customs (and would a huge load of non-Australian standard robot vaccuums just pass through without a second check?) and physically get to his residence, to then be sent out to each of us? Even if we pretend his T&C's don't breach consumer law, he has clearly stated here that if our items don't arrive by 26th July we are all entitled to a refund. That would be my guess as to why he isn't logging in - it simply isn't going to happen.
That would be my guess as to why he isn't logging in - it simply isn't going to happen.
I suspect Roboguy is monitoring this thread with other accounts.
Remember clancoster who signed up to ozbargain just to comment on this thread 3 times then disappear after someone mentioned it was suss?
Wouldn't put it past him. There is no excuse not to come back on this forum for at least a minute to try and ease everybody's minds with an update. Especially since these are the people who put faith in his operation in the first place.
Totally correct Pratty. RoboGuy said that he was advised on 29th June that they were shipped and should be ETA on 15th July.
The container log shows that they arrived at the docks on 28th June but that The cargo has not even left China yet
It should depart 10th July and will be in Melbourne on 22nd or Sydney 25th (Sydney makes more sense).
There is ZERO way that the units will get past customs on Saturday 22nd from Melbourne and arrive in rural NSW and be shipped out to all customers by his own extra 30 day deadline of Wednesday 26th July.
He already knows this as he has his own tracking..
The more I look at this the more it annoys me.
It should depart 10th July and will be in Melbourne on 22nd or Sydney 25th (Sydney makes more sense).
Tracking says it's going to Melbourne: http://homeport.apl.com/gentrack/trackingMain.do?trackInput0…
PayPal told me they wouldn't refund until after the 22nd, they wanted to see if the tracking information updated (or something along those lines).
That's an absolute garbage. I would suggest just contacting your bank directly. Shipment from his supplier has nothing to do with end customer. Paypal shouldn't even be accepting that tracking number as proof of shipment.
Yep. I agree with djc926. With the amount of disputes and claims that Paypal is overwhelmed with, they ain't going to give you refunds as easy as some others have received here now.
As much as I tried to avoid chargeback because the extra charge on the seller (to Roboguy it is nothing personal, just want my money back), it was the only choice I had to ensure I get my refund. Our request is perfectly legit unlike some chargeback scams some buyers do to seller. Don't waste any further time with Paypal, tried many times to no avail.
I will keep the members updated with my progress with my chargeback when I get further updates. As for now I'm just gonna relax and just observe how things unfold here.
Some anonymous user keeps downvoting djc926 lmao, so I upvoted. Wonder who it is?
@Bang1:
Hahaha i know exactly who it is. He's just upset he's been providing rubbish advice to others and it turns out that he was wrong.
People who followed his advice will be waiting a long long time to see an end to this saga.
lol. What a childish attitude, I also got downvoted (can't cope the truth ey?). If it makes this user sleep at night and makes the user happy, yeah like whatever!
I called up Paypal to follow up on my escalation and see if I can get a refund quicker and they wouldn't budge. The lady on the phone said their decision will be made by 21st of July or if seller responds till then. Like one of the posters above I said I have no choice but to do a charge back via my CC provider.
Edit: Raised a CC charge back with 28 Degrees within 5 mins for goods not delivered by agreed delivery date. Good luck Robaguy!
Got an email stating that Paypal have asked the seller more questions (Dispute raised on 23/6 & Roboguy given till 5/7 to respond which he didn't), spoke to PayPal and they say I need to go their process. Stuff PayPal, on phone now to raise chargeback with my CC provider.
Well if that is the case, why need Paypal???
I was told by other members that its a double protection and Paypal doesnt seem to care for us here!! just CC chargeback is saving us without the run around. Stuff it
Called paypal this morning, was told they cant do anything and if I no longer want the item I need to refuse delivery and get it returned to sender. Now I will be disputing the charge on my credit card.
Really disappointed in PayPal for not upholding their own policy.
If they gave refunds to some people, the same rule should apply to the rest. They can't pick and choose!
Should make people think twice before placing too much reliance on Paypal protection and make sure you pay with a linked credit card for extra protection.
We wanted to let you know that our shipment was supposed to leave the Yantian Port on the 3rd of July via the CAP ARNAUTI and arrive into Melbourne on the 15th of July, unfortunately we received notification late last week from APL and our supplier that due to the CAP ARNAUTI (Live Tracking) being overbooked ours and other people’s shipments were of the few that did not make it onto the ship. APL has rescheduled the shipment to leave today (10th of July) on the LENA-S. The LENA-S (Live Tracking) is scheduled to arrive into Melbourne Port on the 22nd of July.
We have been able to simplify how we will conduct delivery within Australia which will allow us to cut several days of postage time, this should hopefully make up for some of the days we have lost due to this unforeseen hold up. We are still aiming for delivery around the 26th of July, this will be a struggle, but we do believe for the most part we will be able to archive this.
Your 12-month warranty will not commence until the 1st of August 2017, so the delay in delivery has not intruded on your warranty period.
Also, we hope to have some very exciting news coming up for you in the next week, so stay tuned…
We would just like to say one big THANK YOU to you for purchasing with us and we really just can’t wait to provide your order to you.
Kindest Regards,
The RoboGuy Team
0422421249
Same old story of "This was meant to happen, but unfortunately something went wrong and it may be delayed, but HOPEFULLY we will still deliver on time"
Pretty much sounds like what he said back in June lol
He certainly relies too much on "hope" than getting things done.
Fun fact: it's been over 2 months since this deal was posted, and the goods haven't even left China yet!
And this was a Mother's day special lol
djc926 22 min ago
Maybe for 2018 :)
Mother isnt happy because of this deal…
Never heard of containers being overbooked.
Hope he has insurance and the container is under deck. We've had full shipments destroyed by water ingress from bad weather as it was above deck. Luckily insurance paid up for the whole lot.
We've had full shipments destroyed by water ingress from bad weather as it was above deck
If this happens, RoboGuy will say - due to unforeseen circumstances we cannot offer you a refund ;)
I'm sure he can't wait to deliver the orders… ha.
Who's to say it actually gets on this boat? And delivery "around" 26th July? Wow… Very glad to be off this ride.
Roboguy has just sent me a refund notification and order cancellation email. What a joke.
Yep, now you're pretending like YOU refunded me. let's get the fact straight here. Paypal refunded me and they are chasing you for the money they have refunded me because you refused to.
You've been refusing to cancel my order despite numerous requests and now you will because you don't want to send me the unit after losing your grip of MY money.
You really are a dirty scum, Roboguy. I pray that nobody gives you another chance.
It's probably the only way they can cancel the order.
He actually called me to tell me it's an automated email etc…
Never received a call before in regards to my order, but getting a call to clarify this so that it doesn't further dent their own image. I will happily stand corrected on this one.
It's all too little too late and the damage has been done.
No apologies for holding us at ransom with our money as well. Probably still insists that he's doing nothing wrong since it's in his T&C.
This further upsets me that he's been lurking around to read everyone's comments, but he hasn't been posting anything for 1.5 week.
You spoke to him? Geez… How did it actually go? I'm sure you couldn't say everything you wanted to but wow, I would have let loose.
@Pratty:
Yep, I did. I didn't expect a call. I was at work at my desk so I didn't say much. Plus I got my money back so I had zero interest in wasting my time talking to him.
@djc926: Yeah absolutely. Probably similar actually if I'd even received a call. No care now, I've got my money back. Stop speaking to me.
I think it will be in our favour if we all lodge complains with ACCC and to also ensure Paypal is aware of these complains.
Hopefully there will be enough complains or momentum for Paypal to action faster and in our favour as consumers so that we all can get our refunds and move on with our life, which I believe most of us are seeking.
I for one will certainly be sending ACCC my complain today and do hope many of you as well.