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Were you already scheduled to go and inspect the goods?
Or did you arrive unannounced because you hadn't heard anything? (It isn't clear)
Our supplier was not being clear as to the shipping details, so we let them know we were coming. But when we arrived they did not have all of the goods in stock. So we had to continuously hassle them for the week we were in Hong Kong until finally a day before we left they got the stock to their warehouse and we were able to inspect the goods and organize shipping before returning to Australia.
So on 20 Jun or earlier the rep knew exactly where the stock was and didn't tell anyone.
I get it, business in Asia is hard, however customer service is not. There are soooooo many things that could have been said to give people confidence, such as arranging to fly to the warehouse, but all these opportunities were missed. So at worst this company lies and at best has horrible judgement, probably not a tenable business model.
Edit: just saw above, no refunds…this guy was never planning on running a business.
I think the right thing to do is to compensate customers who will have to wait 2months+ for a product they could've gotten cheaper and much faster.
Either $50 rebate back to Paypal account. Or a free accompanying product.
I actually thought something similar but do you really want to wait 2 months for your free product :D
Wow, that went sour slowly and then very quickly.
Roboguy, since its seems the only method of communicating with you via this comment forum, I won't be waiting until the 26th of June to lodge a paypal dispute. I'm going to do it today since its obvious you have no intention of providing me a refund.
"As mentioned before we are very disappointed and frustrated with our supplier for causing this delay, but sadly we cannot change the circumstances."
Maybe you could have changed the circumstances. You could have told us you weren't going to meet your promise of 30 days and offered a refund for everyone who don't want to wait it out. This way you could have readjusted your order with supplier(s?) since they hadn't dispatched it anyway.
Now we all have to go through it the hard way.
"Maybe you could have changed the circumstances. You could have told us you weren't going to meet your promise of 30 days and offered a refund for everyone who don't want to wait it out. This way you could have readjusted your order with supplier(s?) since they hadn't dispatched it anyway."
100% agree with this.
Roboguy mentioned: "Because we have already processed and paid the supplier for the products that you have ordered, we are now unable to issue any refunds as per our terms and conditions"
What's the difference between those who submitted the refund request last week and those who requested the refund today. We were already under the impression that our products were ordered, processed and paid to his supplier about a month back anyway.
Yup. Roboguy didn't even pay the supplier until 1.5 months AFTER everyone put in their orders. Think about that for a second.
This comment is not true! The supplier was paid for the order on the 17th of May after the order was placed and finalized. It was very concerning to us that the supplier had taken this long to prepare and deliver the goods, and that is why we had to make an emergency trip to Hong Kong to make sure that our supplier was legitimate and actually had the goods available.
Sorry, but your explanation hardly makes any sense. So, based on your replies so far, your emergency trip to HK now fixed all the issue. Yet, it will take another 30 days for the goods to arrive. You've also stated from the very beginning that the whole process would take up to 30 days. So, this 30 days window was more of a given fact.
Then the question comes down to - if you've placed an order and paid the supplier on the 17th of May, why was it just now that you've made your trip to HK and "notified" (by way of adding replies on here, rather than email us? Even with tens of thousands of dollars worth of orders to fulfil by end of June, you've waited a whole month?
You obviously also knew you weren't going to meet agreed deadline much earlier and chose to withhold this information from your valuable customers and gave us a false impression that you were going to meet the deadline.
"…supplier was paid for the order on the 17th of May…"
"…emergency trip to Hong Kong to make sure that our supplier was legitimate.."
That's a bold strategy Cotton, let's see if it pays off for him
I don't run a business but just want to help would it be good to setup escrow service for future dealings with your suppliers?
Please read what bowtiehoon has said. When you found out the goods hadn't been shipped you should've, at that point, offered a solution on the spot, i.e. a choice for your customers to get a refund. You could've tempted the customer base with compensation or if they chose a refund you could've readjusted your orders with your supplier, for which both you and the customers would not be at a loss.
Instead, you've chosen the selfish option and put through an order expecting everything will go smoothly with another month's wait. Who's to say this isn't a scam. Who in their right mind would wait another month and possibly be burned again.
You may be able to rescue yourself by providing some proof of your supplier order so we know indeed this isn't some hoax.
Thanks for the update, much appreciated!
While it sucks that there is a delay, I know it must be hard on you as well dealing with the supplier. Guess I'll keep cleaning my house myself for another month lol
Thank you very much for your understanding. It is hard for us, but very disappointing for you as well. We do appreciate your support and positivity.
https://www.accc.gov.au/consumers/sales-delivery/non-deliver…
Failure to supply a product or service
When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time.
If you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problem.
If you are still having difficulty resolving the problem, contact your local state and territory consumer protection agency. They may be able to assist you in your dispute with the business.
—
Free shipping option: 19-30 business days
Priority shipping option: 4-6 weeks
30 business days is up so I would argue that they have failed with their duty and you are within your right to raise a dispute irregardless of their getout close of giving themselves an exta 30 days to send it on to of their ETA. Seriously, when have you ever read T&C that says they can make you wait an extra month on top of their timeline before you can ask for a refund.. It isn't legally enforceable.
It is up to you to decide whether you wish to help the guy.
On one hand…
He is an individual who you would be shafting..
On the other hand..
He was very helpful at the start but then began telling porkies or went missing.
He is a business and needs to act as such.
He is in it for your profit.
You can go elsewhere and get it quicker and cheaper with more chance of warranty claims being honoured.
He can still sell them on himself via Ebay / his site if you receive a refund on your stock.
If you can live with forcing a refund it will be better for you but worse for RoboGuy.
If it was a big company doing this I would have no hesitation in calling for a refund. I feel sorry for him but everybody wants equality and his lies regarding refunds and hiding the truth means that I wouldn't feel too bad about forcing a refund.
I'll expand on that a little more from the link
—
Accepting payment without intending to supply
Under the Australian Consumer Law, businesses must not accept payment for products or services if:
they do not intend to supply them
they intend to supply materially different products or services
they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
This part of the law is not intended to cover businesses who genuinely try to meet supply agreements, for example, if:
the failure to supply was due to something beyond their control, including the act or omission by another person
they exercised due diligence and took reasonable precautions.
—
Incorrect,
The part that you have added is under the umbrella of people who did not intend to deliver. It is all contained within a separate subsection.
Accepting payment without intending to supply
Under the Australian Consumer Law, businesses must not accept payment for products or services if:
they do not intend to supply them
they intend to supply materially different products or services
they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
This part of the law is not intended to cover businesses who genuinely try to meet supply agreements, for example, if:
It sure doesn't seem like Roboguy is "genuinely trying to meet the supply" when he's pushing the responsibilities around and changing his mind about refunds every 30 mins. Either way I'm still waiting for a response to my refund request here, email and PayPal.
We have not lied to you, we have provided you with the information as soon as we have received it. The only mistake we have made here is not making the extra time to check and reply to the OZBargain comments after the group deal had ended, as often as some had wished, as we were very busy trying diligently to make sure that your money was spent with a legitimate company and soughting out the logistics regarding the shipment. Unless we receive information from the supplier we do not have any new information or updates to pass on to our customers.
would you like a mod to comment on the frequency of your browsing activity on OzB?
protip - "make sure that your money was spent with a legitimate company and soughting out the logistics regarding the shipment" is best done BEFORE you pay for the goods
Have you honestly just said that: Unless we receive information from the supplier we do not have any new information or updates to pass on to our customers.
So, if you sat and waited for 6 months and the wholesaler had shafted you then you would have no info to provide? Total BS sorry.
It was really nice of you to ignore everyone's email on refund.
I have no desire to support a business like that.
Now he emails me and says "under our terms and conditions we are not obligated to issue a refund to you at this time"
I think you have lost a lot of future customers now. Might as well not bother posting on OzB going forward after how you've dealt with this.
Obligated… Therefore he is sticking to his legal rights, not what is best for you the consumer.
I would suggest that you now do what is best for you and stick to your legal rights.
After 45 days you can raise your paypal dispute. Make it clear about the situation (his +30 days is not legally binding).
I would suggest that being obstinate will result in the tide turning and everybody going for paypal claims.
No idea how Paypal will feel given that he has spent the cash already… So perhaps get it sooner rather than later.
Yep, I have already raised paypal dispute.
Not that I really care at this point, but not even an apology in the email after the run around given until now.
Lesson learnt. I'll never purchase from unproven seller going forward.
No excuses from Roboguy either. He said he's been selling these for a few months albeit from a different supplier. It's not like he's completely new to the game.
Dude, you are still hiding and avoiding giving out information. The only reason you are posting this here now is because you know you are about to get Paypal disputes headed your way because people are getting worked up here. If you had been upfront, saying we're having issues with our suppliers, something is wrong, sorry, you would have had buyers who were much more understanding. As it stands you've done nothing but avoid your customers and as far as we know, outright lie to them, so there is absolutely zero trust in your operation at the moment.
How do I know nothing has changed with you? It's been 12 hours since you posted your explanation why it's been delayed, yet the only place I actually heard anything about the delay is on this forum. Not even a generic email outlining the delay. Anyone who doesn't look into this thread has no clue about the delay and probably are still expecting to get the units by the end of June. You are still keen to avoid revealing the truth to your customers, and as sorry as I am to you as a new business, you deserve every Paypal dispute coming your way.
It's all good, for once I can wait and I didn't expect it to turn up around 60ish days because from the get go we know this is a drop ship/group buy/ container shipping exercise.
Don't get discouraged and I am sure you will be better second time round~~~
I find it amazing how some people are so stressed out and irate over this delay. Anger will only increase your blood pressure, give you ulcers and shorten your life-span. Calm down and chill out guys, Rome wasn't built in 30-60 days and I'm sure the majority of us already have some sort of vacuum cleaner to use while we wait. Yes, it is disappointing to have delays, but this is one of the breaks we sometimes encounter when buying and selling these days, especially with good from Asia. I am sure we will all gain by this experience, including the seller, and will no doubt buy and sell differently in the future. Remember the old saying, "patience is a virtue". We will all be better people if we learn that.
You sound like someone with perspective. What's your secret? Life experience?
Thanks for your reply. I try and look for the good in people, not the bad. Most of the "bad" we see is our own perception and may or may not be the true situation. It's all too easy to pull people down and that just leaves carnage and ruin for everyone. If you lift people up you have a much better chance turning things around and building relationships. The secret is that I've made many mistakes through life but if you don't learn from those mistakes and share what you have, it's all a waste of time. Sadly, email/texting is a flawed way of communicating as things that are said can be easily taken out of context and so can rapidly escallate any situation. We all need to think about other people, more than ourselves. Unfortunately I don't always do it right.
Some of us here are not content, not just because of delays. If you actually have any matter in this purchase, you will know that Roboguy was very last minute in communicating the delay and that is via this forum (last shipping update to me via email was 19th May mind you nothing from him ever since other than the refusal of my request of refund a few days ago (pretty sure many others too) and many were requesting for ETA as early as 31 May here which then he could have found out through supplier then, but he tells us this just few day before the deadline which is a joke.
That is really poor communication and many of us found out the delay through Ozbargain only. If some of us don't visit here, how are they suppose to know what the heck is going on? He also ignored my requests of refund that was weeks ago, only to be told last minute that he won't refund me when he made it like he will(should have refused then). Doesn't matter I will return the product to get a refund even at my cost, don't want anything to do with the seller anymore. It's not about money, delay or whatever. He totally lost any faith I have to deal with him anymore.
Also why does he refund certain people when they request refund and not others. There are just too many red flags for me to be content with waiting which I would with other sellers as long as this was communicated well honestly unlike Roboguy. Not my first experience with delays, but this really is a joke.
Hi Bang1. Yes, I do appreciate your frustration also, but I went into this deal with the knowledge that the seller was new to the Ozbargain game, just registering before posting his first deal. Obviously there was no track record to go by and, taken at face value, I then took the risk, paying via PayPal like most other people. The price seemed right, at the time of advertising and I took the "gamble". If this was a guy with a lot of form, I may have made a different judgement, based of previous feedback.
It is apparent that the seller is sadly lacking in experience and knowledge of how to operate an online business and I am sure that he will have certainly learnt a lot from his present situation to be able to make a decision to continue selling or not, going forward. One could say that he should have learnt before launching into the unknown, which would be a fair call, however experience and hindsight is a great leveler and it is so easy to criticise someone who is, at least, having a go. I wonder how many people who have criticised him would venture into this area without fully ensuring that they have covered all the bases? I certainly wouldn't attempt it on this scale, first up, if at all.
So I think that he needs a bit of slack on his first attempt and reserve judgement for any future escapades as we were the ones that made the decision to order, not knowing his experience level.
Such an extremely positive outlook, I'm more of a realist. A high school student setting up a business and doing a single overseas transaction as part of a school project would do a better job than what we're seeing here. There is no evidence of a person who has done any homework nor has any business savvy/customer service skills in their DNA. Cutting slack usually extends to things outside peoples control or small mistakes, not diverging from reality and common sense.
If Mr. Wonderful from Shark Tank saw this he would discourage this person from continuing in business as money would die and he'll probably bankrupt himself at some point.
I appreciate your levelheadedness despite all the redflags in this thread and your understanding rather than faulting the select few in this thread.
I agree in that I regret my mistake of purchasing from an inexperienced young seller, but he was very responsive and quick to queries or concerns in the beginning (which showed good prospect), but this is not showing anymore.
No one is perfect, including myself. He should at least refund to the people that don't want to wait. I assure you that I would have not bought it if the delivery date was to be end of July despite the good price.
He can still mitigate the backlash by refunding the customers who request for refunds like he did to certain few. I am pretty sure there are still lot of people like yourself who want to wait and give him another chance, so why is he refusing some and some not? I just don't like this inconsistency.
As much as I feel sorry for the guy, I still want out and I feel that it was fair enough request that can be resolved pretty quick. It feels to me that it's a bit selfish on his end to hold the funds for his mistakes and make the customers forced to wait(he should get compensation from supplier) I do feel it was harsh to Roboguy saying that I would never deal with the seller again. If I see him improve, I might give him another chance, but for now I would rather out.
@Bang1: Fair comment. It's all about expectations and how we deal with it when they are not met to our liking. In this instance, my expectations were about 50:50 and, on that balance, I went ahead and purchased. I'm not going to make the seller's life more stressful, than it is right now, so will sit back and wait. Likewise, in doing so, my stress levels are not impacted by getting into the blame game and crucifying a guy who appears to be trying to paddle in the current before learning how to swim. I'd rather throw him a lifeline than simply cutting the cord and seeing him sink to the depths. As I've said, collectively we all go through life's experiences but it's the measure of how we respond and learn that really shows our true self.
Let's see how it turns out.
Nothing more to say that hasn't already been said much better by many others on here. Very disappointing.
Lesson learned! PayPal dispute started.
Welcome to Ozbargain. Great sales tool but be prepared for the pitchforks and internet legal experts to come after you hard if you fail to meet expectations. I presume this is just a vocal minority but do not expect any empathy. I've seen worse reactions for a 90c item. We all have different perspectives on life. For some people this may be the worst experience of their lives…or so they perceive.
Anyway I hope it works out for everyone involved.
Internet legal experts are far more helpful than a mindless troll bystander
I've paid the extra 5$ for my "priority" shipping and I did not receive any email about my order being dispatched from the "small amount" he had secured.
Was paying for "priority" pointless in any case?
I paid extra for the priority shipping too and haven't received any emails. If people who paid for priority shipping weren't the ones who had their orders shipped from the 'small amount' secured, then who did?
FYI, before Roboguy confirmed the delivery will be delayed to July, he offered a refund of priority shipping fee because i asked for it. Obviously he's applying different rules for different people. Completely amateur operation
I got a response finally and my refund has been processed. I think it was moreso because he had already agreed to refunding me and not because he was "obligated to" (as he made sure to also mention that in the email).
Good luck to everyone else!! Definitely learning from this!
Lucky you to be out of this circus for good!
Fingers crossed for you and everyone else!
Refund was refused by Roboguy.
Off to paypal I go.
Mine was refused too. I'm going to wait until the new date now before lodging PayPal dispute.
Hi all, can anyone tell me if anyone's PayPal disputes have been processed and refunded yet ? I'm looking at lodging one too.
There is lead time to disputes being processed. You're not going to get a decision from Paypal overnight.
Thanks
"The shipment is finally making its way through customs before being put on a ship to Australia."
This is why I'm now demanding a refund through Paypal.
This is BS and demonstrates his greed.
Flights to HK and accommodation for a week is a drop in the ocean to how much profit he'd be making from us.
If Roboguy had a conscience he would be finding a far faster shipping method to get these vacuums to us.
Claiming to have secured a few vacuums and sent them out to unknown select buyers is an insult and does nothing to change my mind. Wonder if they are anyone who has posted here and can actually validate that………
Looks like I got lucky, emailed to cancel and refund on the 21st June without even knowing about this delay, its was more a financial thing which I explained. Got the refund later that night and then got an email today saying.. "We have reviewed your order but unfortunately, at this time we cannot process your refund.
We have processed and paid for your order. So under our terms and conditions, we are not obligated to issue a refund to you at this time"
…..Someone has their wires crossed
Not sure if anyone googled the owner of roboguy previously?
Looks like (based on his photo) he is quite young, so his inexperience is likely showing (and it looks like he'll be making more than $10/hr on this deal)
https://www.freelancer.com.au/u/greatwebdesigns.html
https://www.upwork.com/o/profiles/users/_~01a56be71abb4a0c7e…
SBOB
Does not Concern me. As long as My goods arrive in a Timely manner. Last email I received was Mon, Jun 12, 2017 at 12:17 PM. Thank RoboGuy :)
someone hire him to fix this mess please.
I chose to avoid that.. But now you did it I have to pull out the 2nd line..
I pride myself in speed of service as I know how frustrating it is to have to wait for something you want so desperately
Roboguy refused my request for refund too. I still escalated to Paypal anyhow.
This is previous comment by Nnolan Got an email asking for a refund and i received this, its not the full email."In the very unlikely event that you do not receive your xiaomi mi robot vacuum by the 25th of june, we will issue you a full refund without any questions"
Seems like Roboguy is going back on his words. I lost all faith with this seller. I just hope that Paypal would sort this mess out for me.
I am actually a bit ambivalent about this.
The seller has handled it really badly but he is now up the creek without a paddle.
He will have paid the seller for all his units (though he will still have the difference nested away somewhere minus the free trip to HK which may have been stressful).
However, he can only refund so many because his funds are tied up in the goods which need to come across.
I don't want him financially ruined.
But then he hasn't been apologetic or honest so I don't feel he deserves much sympathy.
As suggested earlier, if I was RoboGuy I would have been trying to reverse this problem by being genuinely sorry and offering a token discount to at least keep people onside.
I don't want him financially ruined.
But then he hasn't been apologetic or honest so I don't feel he deserves much sympathy.
Exactly as you said. I'm still making up my mind if I want to lodge a dispute. I don't want to ruin him since he's obviously young and trying to have a go, but at the same time he could have avoided this by just being upfront, something he has avoided and is still avoiding.
When this deal was posted, this was the cheapest price available, when considering shipping. Thats why a lot of us bought in. Now you are all jumping ship as soon as he goes 1 day over his agreed shipping timeframe. Give the guy a break. You are also complaining he is not the cheapest. It was when you bought in.
I understood it was a group buy deal, so i am willing to wait.The seller may not have communicated well, but he seems to be taking steps to get this sorted. Lets just chill, grab a broom and wait.
1 day over
i think you mean 1 month
Nope.
Deal closed 18th May. Shipping agreed time is 25 business days. Which was this week.
It is now late (just), but considering the explanation from roboguy, and disregarding the (way too passionate about a vacuum) comments here, I am willing to wait.
I don't think it was clear that the clock started ticking on that date.. That was mentioned way after people began paying
From page 1
It is expected that delivery to our customers should be completed within 30 business days from when we place the order with our supplier
If you dont read the rules you are destined to be disappointed. Just dont blame people for your failure to understand.
@clancoster: ETA is now stated to be 21-26 July
https://www.ozbargain.com.au/comment/4812102/redir
roboguy will miss his original fulfilment window by much more than 1 day
EDIT: he even said he considers his "days delayed" clock to start on 27th June -> https://www.ozbargain.com.au/comment/4813097/redir
You really come off funny. The item in question is not even relevant.
And you keep saying it's now just late. Are you a little bit challenged in understanding that delivery has been pushed out by a month and therefore it's not just late anymore?
Clap clap. You are a saint and we are a bunch of bad guys. Happy now?
Btw, a lot of credibility from someone who joined OzB a few hours ago just to comment on this thread.
@clancoster I for one was not bought in because of the price, I knew that Aliexpress was cheaper and Roboguy himself mentioned the pros of shopping from him (consumer law, paypal protection and the local warranty) the small difference in price saving meant that I would rather go with local business and Roboguy being super responsive was all part of my consideration to purchase from him.
Also do you think many of us would have bought it if the actual delivery would be end of July. I for one would have not bought it and many were lead to believe it would be end of June which I would have been content with, but from reading the comments and not replying to my emails it lead me to believe that I would not get the product by deadline (which actuallly happened by the way, so my suspicions were correct. I believe many of us did not jump ship just because Roboguy is not the cheapest anymore. (you can tell if you read the comments here that it was lack of communication and lot of vagueness which seemed like a poor excuse)
There were many factors that made me come to a decision to get a refund and he sure made it like in the first response that he will give me a refund (when he said he will look into refunding me)and after such long period of ignoring my request then bam says that he can't refund me anymore which pisses me off.
You maybe content waiting and good on ya for your decision to wait out, but don't make it look like some of us are the bad guys because we decide to ask for a refund. We were patient enough.
Some did talk about the price but that certainly is not the issue at hand.
Are you serious? Yes, i am jumping ship because he's telling me my order has been delayed by 1 month, 1 day before the agreed timeframe is up.
I don't think you understand the difference here. We are not being told we will receive the order a day late. I think people are more than entitled to choose to cancel if they wish.
You can of course feel free to wait as long as you want but others are well within their right to choose to take their money elsewhere. Not a difficult concept i think?
I don't really trust your comment since you joined OzB 4 hours ago just to comment on this thread.
Just joined OzBargain to vigorously defend the OP? Hmm…
clancoster = RoboGuy = Izaak = Illuminati?
Roboguy, I do feel bad but I don't feel like waiting another month, i've raised a PayPal dispure
You should be chasing compensation from your supplier not withholding refunds from your buyers.
I feel bad for the guy honestly I do but I have just under $1000 tied to him and his delaying it for another month does not sit well with me.
Can't believe I had to log on and check the deal post for information.
Didn't even email me! Last email I got was 19/5 saying the order was confirmed.
Will push for refund if rejected then paypal then chargeback. :(
Even if it was out of your hands, there were much better ways of handling your customers. I have placed a paypal dispute. Good luck in future ozbargain endevours.
I don't think Roboguy is the scammer but the one who been scammed by a "supplier".
He should've asked for a deposit instead of the full amount. Basically he's trying to run a no cost business by taking your money to shop for you and earn a commission along the way.
Roboguy should've secured stock before selling them to people and asked to be paid in full.
Good luck everyone but highly doubtful you'll ever see your Xiaomi Mi robot from this seller.
What a clown. I can't feel sorry for someone who is so inadequate at communicating with their customers. If you simply communicated when the problem arised and were upfront with your customers, you wouldn't have such a harsh backlash.
https://www.ozbargain.com.au/node/306334?page=6#comment-4812…
RoboGuy on 23/06/2017 - 12:52
We were able to secure a small amount of Xiaomi Mi Robot Vacuum Cleaners which have been already dispatched in Australia.
Anyone here receive theirs yet?
I received mine couple hours ago, so hang in there it won't be much longer guys I can promise you that
nnolan
How did you receive it on Saturday. Did you get a tracking Number? And which Courier service posted? Thanks
I think he is talking about the refund ;-)
BlueDiesel
Thanks. So many post Ahh. Maybe things will go better next time for this Seller.
@megod: Yep, I have been more or less sitting back and watching patiently. Even got blamed by some when I asked for an expected ETA from the seller a couple of weeks ago (mostly "gimme" who claims not to be involved at all but keeps having a go at everyone who dares to have any doubts). However now with the new date and total lack of communication (how hard can it be to send out an email to every buyer) I am over it. Just lodged the paypal claim….
@BlueDiesel:
If I don't receive by 26 July, I will be putting in Paypal claim too. Seller, lack of Communication is ridiculous. Having to come here for info is frustrating. Worst Experience ever. I do feel sorry for him, I had to return an Item to China once, seller refused to take delivery. DOA. Had it return to Australia. I can be a pain dealing with China. I avoid dealing with China for this reason. This is why I jumped on this deal the Last day. My house has to be cleaned now by a real person, who is not happy.
it won't be much longer guys I can promise you that
ETA is now stated to be 21-26 July, so another 4 weeks (likely at a minimum)
OK so I give you the benefit of doubt and said I'll give you until the 29th before requesting for a refund and you tell me you will let me know when I can expect the vacuum. No communications whatsoever after that and I find that you post on a forum saying you weren't able to get the stock?!??! No I am not waiting 3 months.
Why would you organise a group buy without being certain you can get your hands on the stock and even then why would you take my money before you even have the stock? I don't care if you think your supplier is at fault, we are your customer so you are at fault and you deal with the mess. Don't make your customers deal with it.
My advice is for you to issue full refund promptly to anyone who requests it and you sell your stock when you receive it to anyone who wants to buy it. Either way I've escalated my claim to paypal because it's unlikely you will respond to any of my emails.
Interesting. As noted by others, I don't think I've received the latest 'update' posted here by email. Personally, I might have been happy to wait another month and end up paying $50 more for than the current price at the end of July for local stock, but the lack of communication and honesty thus far makes me seriously doubt the accuracy of the end July delivery estimate.
I do think that the seller is better off refunding everyone who requests one, or they may possibly be out local shipping charges when people decide to return their units. Already, the price difference now is going to take some sting away from return postage to the seller, even if you don't have paypal returns activated.
Given the nature and attitude of the OP, even if you did receive the vacuum end of July, would you feel confident with the warranty provided by OP? I certainly don't.
A couple days ago he said he won't offer refunds because he had paid the supplier during his trip to Hong Kong. Later he says he paid the supplier 17 May. That would mean he wouldn't have offered refunds from 17 May??
In any case, OP doesn't lose out. He keeps the stock and can resell later. However we lose out the time value of the money we paid since May
Unfortunately it's a Paypal dispute for me.
Waiting a couple of weeks is a loss?? What value?? 3c interest you would have earned on your 400? By that logic you're going to lose more doing a paypal dispute sending messages and proof back and forth not to mention paypal's generous response time allowances which can drag it out further. People will just be cutting their noses to spite their face. Lose/lose. And at the end paypal may not even side with you if the goods get delivered within 30 days of eta anyway. People just react in anger rather than being pragmatic.
Still having trouble doing basic counting? Firstly, it's not couple of weeks to 21-26 july. That's another 3-4 weeks. Secondly, that is only another estimate from a seller who has been misleading and incompetent at best, so i wouldn't even think that's a rock solid promise.
Given the OP's dreadful actions, why would anyone want to support him and wait more when they can buy elsewhere anyway?
You really have no comprehension on the matter or you really are affiliated with this deal in some way.
Funny you whinge so much aboud David Jones which provides so much better experience than this seller yet you are so understanding of this circus
Lol you are really a sad case…must be really bored to read my other posts from ages ago… or perhaps lonely. i keep forgetting you're literal view of the world to make the distinction betwwen a couple and 3 or 4. My point is still valid about time and effort regarding paypal.
@gimme:
Not sad at all. Very happy indeed. I read it a while ago and still remember it because of the way you carried on like a baby. Not bored at all sorry. I was out for whole day yesterday having fun. Thanks for your concern
There is hardly any effort required with PayPal. Takes 5 minutes to raise a dispute which is better than more potential timewasting through this seller. Plus you can just order from another seller and receive it within a week.
Given all these facts, your advice to others seems to be on the contrary. Great mind there lol
I can see your pain…There's a void in your life which I'm afraid won't be filled by a vacuum.
I understand this is too much of a challenge for you to comprehend.
Maybe one day you will understand it's not about the vacuum. It's about principle and the seller not delivering on what he promised.
How about you go to DJ and leave a few hundred dollars and come home empty handed? You probably will go off the rail lol
@gimme: The only pathetic being here are you "gimme". You claim not to be involved (neither as buyer or seller), yet you seem to be on this thread more constant than anyone else!! And then you dare telling buyers who want to find out what is happening with their $400+ all kind of stupid things. If you got nothing to do with this and are not waiting for a delivery why don't you just "have sex and travel" !!!
I'm just trying to help you mate. I have no skin in the game - I asked for a refund and received long time ago just after the deal closed which would have been the 'right' time to get a refund (amicably) and order from another shop.
You guys have already waited for several weeks. My point is that if you lodge a paypal dispute it can potentially be drawn out longer than the currently promised ETA before you get a refund. You may not even get a refund that way as according to Paypal's policy an item should be delayed by a month past the original ETA to be entitled to a refund. That has only just started now. Add to that the time and effort spent opening the dispute and gathering the required artefacts etc. If you receive the item in the meantime, you'll need to send it back, go to the post office, take pics of tracking, send to paypal, apply for postage rebate and go through the motions etc etc.
Do whatever you like, your choice. I'm just pointing out that it's just the annoyed reaction and not really the easiest and most productive outcome. Then again people tend to shoot from the hip when they're aggravated and acting out of 'principle' etc. Good luck!
Wow such a long post for what essentially amounts to BS and garbage.
All the stuff you listed only take minutes to do. Seriously? Take pics of tracking and send to paypal? Are you 100 years old and struggle to even open an email on your phone or something?
You make trivial stuff sound like a massive hassle yet you tell people they are better off waiting on this seller lol
Before this delay, you were acting like mr know-it-all, saying people are overreacting . Now you change your tune and say people are STILL better off waiting another 3-4 weeks. You really are challenged with this or you really have something fishy about you
Actually, we had to push along the goods that hadn't arrived while we were over in Hong Kong to actually be able to inspect the goods whilst still over there.