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Telstra $45/Mth Unlimited Calls & Texts with 2GB Data Including Handsets (HTC One M8 or Samsung Galaxy S5)

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Telstra $45/Mth Unlimited Calls & Texts with 2GB Data Including Handsets (HTC One M8 or Samsung Galaxy S5)
Go to Deal
yukonit on 19/06/2015 - 13:31 telstra.com.au (14225 clicks)
Last edited 22/06/2015 - 16:27 by 2 other users

Telstra $45/mth unlimited Calls & texts with 2GB data including handsets.

Handset Option:

  1. HTC One M8 (16GB)
  2. Samsung Galaxy S5 (16GB)

https://www.telstra.com.au/latest-offers/pre-paid_offer?RRID…

$10/GB Extra Data.

Mod: Telstra have informed users that this offer is now expired. The deal was meant as a targeted offer to existing Telstra prepaid customers, some users have had their orders honoured through whilst others cancelled. Information indicates at least all existing Telstra prepaid customers (even those who didn't receive the email) should have their order honoured. See the comments for more up to date information. Deal to remain expired.

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closed Comments

  • [Deactivated] on 30/06/2015 - 22:25

    haha so many "sealed" unopened galaxy s5's on gumtree for $500. I may be wrong, but wouldn't Telstra block the imei if the original owner was to stop paying off the contract? Not good…

    • rompastompa on 30/06/2015 - 22:35

      Probably people who already have decent phones. $1080 - $500 /24 = $24.17 pm. Not bad for 2gb, unlimited calls on Telstra network.

      • andyman1908 on 30/06/2015 - 22:41

        Thats exactly what im doing. Im happy with my lg g3 for the moment. Had offer last night for s5 of 490 but they changed their mind this morning :(

  • jassssone on 01/07/2015 - 09:21

    Question guys, if I set call forwarding/diverting to my office phone,is that also unlimited or cost extra? Cheers

  • Aplpw on 01/07/2015 - 10:43
    +2

    the deal has been extended

    • MickeyG on 01/07/2015 - 10:45

      Yeah, i mentioned that on the last page.

  • pyramid on 01/07/2015 - 10:47

    Is there anyway international calls to be added in this deal?

  • boretentsu on 01/07/2015 - 15:11

    Telstra have honoured the deal so I've got the phone and invoice with $45pm! Just waiting for the port from Boost which has taken almost 24 hours at the time of writing.

    • bluepanther on 01/07/2015 - 15:20

      how did you know? did you get an email?

      • boretentsu on 01/07/2015 - 21:26

        I got the phone with invoice.

  • m00c0w on 01/07/2015 - 17:24

    Pretty happy, ordered yesterday morning and I ended receiving the phones this afternoon. Only thing is I'm missing one prepaid card which I'm not fussed about.

    • scuba79 on 01/07/2015 - 17:56

      Your lucky, ordered Thursday and am still waiting. Called Telstra last night and was told another week or more to wait

      • m00c0w on 01/07/2015 - 18:21

        Yeah, I was a bit surprised, was expecting to wait a week. Just wondering when the plan switches over from prepaid now :-P

        • mantoh on 01/07/2015 - 19:27

          I ordered the s5 last Friday, got the phone yesterday, however my prepaid account still active, hasn't been moved to post paid. I rang Telstra support, they said my prepaid porting is pending and they are unsure what's going on. Today still not ported yet so gonna contact them again tomorrow to check.

        • spockter on 01/07/2015 - 20:14

          @mantoh: I also received the phone yesterday with a new SIM. Instructions said SIM did not need to be activated but when I tested it, it did not register on the network. My account still said it was prepaid until this afternoon when I received a text from Telstra saying I had been moved to the new plan. The original SIM is still working so it appears that the new SIM is not needed.

        • mantoh on 02/07/2015 - 08:24

          @spockter: Good for you spockter, i'm still waiting for my prepaid to be ported over

  • winfan on 01/07/2015 - 19:29

    People who ported from boost , what is the procedure to activate & port your boost number in telstra..??

    I got phone & sim card delivered but there is no instruction. I put sim in phone but it is not registering .

    Thanks in advance.

    • boretentsu on 01/07/2015 - 21:28

      I followed instructions in a letter stating I should go to http://telstra.com/activate and follow the instructions. I followed those steps but 24+ hours later still no activation. I might go to Telstra flagship store tomorrow to see what the deal is.

      • Liqqeh on 02/07/2015 - 09:40

        Exact same situation, ported from boost and still waiting 24+ hours. On with live chat now, but if unsuccessful then I'll go to the store.

        • boretentsu on 02/07/2015 - 11:05

          From what I read online (whirlpool) some have said they needed a blank SIM or something special porting from Boost. I'll update my progress but would be good if others could provide updates how they go.

        • Liqqeh on 02/07/2015 - 12:20

          @onebutters:

          The store told me my account hand been marked as fraudulent, but then they wiped that kept going with the porting. Now it's been delayed, gonna call them and will update here when I know more.

        • winfan on 02/07/2015 - 14:28

          @onebutters:

          Just got email from Telstra that my activation will processed within next 4 hours . But in my account section , it shows my service as active !! when I dial #111# (to check boost balance), I got telstra's pre paid Menu with "Boost" Logo on top.

          https://onedrive.live.com/redir?resid=40A34EBB610F9D7D!18597…

          When I check balance it shows me balance of $23.95 (my boost was unlimited & suppose to expire on 6th July).

          It will be interesting to see what happens within this 4 hours.

        • andyman1908 on 02/07/2015 - 16:41

          @onebutters:

          Mine was porting from boost. Port requested about tuesday last week and went through about sunday. Got the sms that there was a technical issue within a few hours of port request but all went through fine eventually. But one thing to note is that i had a telstra blank sim originally (as i was using the 4g boost hack)

        • winfan on 02/07/2015 - 20:53

          @winfan:

          finally ported from Boost to Telstra.. Apparently boost didn't release my number from boost to telstra. After Telstra CS arranged conference calls between boost technical department & my self , porting finish finally.

        • boretentsu on 02/07/2015 - 23:31

          @onebutters: I went into Telstra store and they said wait til next morning when it officially ticks over to 48 hours from the time it was accepted (not logged) but given Andyman's experience, I'm not so sure about a speedy resolution.

          Good thing I'm not in a terrible rush.

        • BH1 on 03/07/2015 - 04:15

          @andyman1908:
          Did you get hit up for $300 from Telstra because you were on prepaid?
          their Credit department requested this as they have concerns.

          I'm with boost and they said that to me.

        • andyman1908 on 03/07/2015 - 07:45

          @BargainHaggler:
          It wasnt mentioned at all but that may have been because i used my telstra myaccount details. Who knows.

        • wazzawinner on 03/07/2015 - 18:05

          @andyman1908:
          Hey Andy after ringing them they ended up porting my boost number and sim to this plan and not the sim they sent me. Do you know if this will only allow me to connect to the 3g network and not the 4g network. Im in a rural area so cant tell if 4g is available here or not as iam only connecting to 3g??

        • andyman1908 on 03/07/2015 - 18:21

          @wazzawinner:

          As far as i know, if its a boost branded card itll be only 3g. If its telstra itll be 4g. But thats only what id assume.

        • boretentsu on 03/07/2015 - 23:18

          The Telstra store had helpful attitudes but were of no practical assistance. I ended up calling 1300 131 113 and after being on the line for almost 90 minutes, they switched my number to Telstra Prepaid then converted it to the postpaid account. This occurred within an hour of ending the call. Should have skipped it altogether and called earlier on Tuesday.

  • Nick Phan on 01/07/2015 - 19:50

    Was surprised to see the link as active and in stock. So glad I left the browser on the website, would never have known considering this is listed here as expired still.

  • Punkboy on 01/07/2015 - 21:19

    Does anyone know what happens to any existing credit on a pre paid account if you convert over to post paid with this offer?

    • MickeyG on 01/07/2015 - 21:33

      It gets wiped. You'll have to transfer any recharge credit to another account or use it for purchases before that happens.

  • wazzawinner on 02/07/2015 - 15:17
    +1

    Has anybody that was porting from boost been successful in getting it ported to this plan ? Mine got to activation is underway then get email a day later saying order cancelled.

    • SpotOn on 02/07/2015 - 16:39

      Did you call them and ask ? I am holding off until they sort out their system issues as other people mentioned. I have received my handset and will be porting from boost as well.

    • andyman1908 on 02/07/2015 - 16:41

      See my post above.

    • bubbdamadaussie on 02/07/2015 - 17:56

      Yep I'm still waiting and calling them or talking on live chat is getting me nowhere.

    • winfan on 03/07/2015 - 05:39

      applied for Activation on Wednesday night . Done finally transfer from boost to telstra on Thursday around 6pm . Need atleast 1 hour phone call with CS rep. Apparently they activated my plan on Telstra but boost didn't release my number to Telstra (strange).

  • rompastompa on 02/07/2015 - 18:12

    I received my phone today. Waiting on activation.. Porting from Vodafone.

    • rompastompa on 06/07/2015 - 10:57

      Finally activated. Not quite the 48hrs as quoted. (88 hrs). :)

  • MickeyG on 02/07/2015 - 18:54

    Telstra must have fixed up their system now and is working through the backlog. I've just received an SMS that i'm now on a shared data plan etc.
    I'd say to anybody who was waiting that it might be time to activate.

  • dragong87 on 02/07/2015 - 20:56

    i took a chance and signed up. I just got a tracking number, but i wont be home to receive it. Do they actually check the name to be identical or can my brother sign for it for delivery?

    • MickeyG on 02/07/2015 - 21:03
      +1

      I'm not sure about someone else signing it on your behalf but i wasn't home for the delivery either and they took it to my local post office and i got sent a card to come and collect it.

    • FickleRick on 02/07/2015 - 21:09

      Telstra send phones and sims via startrack "Airlock" service. Only the recipient can sign for the package, you also need ID. Not even your wife/partner can sign on your behalf!

      • rack on 02/07/2015 - 21:20

        I did for my partner. It depends on your delivery guy. He didn't want to take it back to my local PO as they are very small and parking is an issue there.

        • FickleRick on 02/07/2015 - 21:56

          Ahh luck may vary then, my partner was turned away trying to collect from our LPO

    • carboncider on 02/07/2015 - 21:38

      I wasnt home and it got sent to my local post office. Dad picked it up using his own ID.

  • JoyVee on 02/07/2015 - 22:51

    just got confirmatory emailof $45 for plan and new samsung. Although Telstra shop gave me a $2 sim and registered it , I used my vodafone number after reading the above info. That is what I love about this site. Everyone shares their experiences. Telstra shop manager reckoned there was a 99% chance that I would not be able to place order as the offer had been so popular he doubted that I would get the offer. On that basis I wondered why they have extended the offer to July 3rd? Must have decided that the marketing was worth it. Will let you know what happens next.

  • insertusernamehere on 03/07/2015 - 10:44

    So my original order got cancelled due to "authentication" issues. Phone was in transit and then RTS initiated by Telstra…anyway, took ID into store yesterday and tried to continue the order to be told on 24x7 chat I need to re order it. Did that last night so now the waiting game. Oh and annoyingly, only white can be ordered now, originally ordered a black one.

    • insertusernamehere on 03/07/2015 - 14:12

      Second order cancelled because the Telstra store didn't "notify" them that the ID had been updated. 2 hours on the phone later and the order is reinstated…see where this goes…

    • conqueror on 03/07/2015 - 16:12

      What IDs they want from you? I was asked to bring:
      1. 3 kind of IDs
      2. 3 most current payslips
      3. utility bills with my current address.
      4. council rate or water rate
      I think that's too much for a phone plan, don't you think? They even asked me to come back because I missed out a couple of documents (1 payslip and water rate).

      • h0mbre on 07/07/2015 - 20:02
        +1

        I had to go in to store to confirm ID and they only asked for Drivers license and medicare lol (I did bring payslips and a bill though but they didn't want to see them)
        All went fine and I got the phone a few days later
        This deal is exposing massive inconsistencies within Telstra

    • insertusernamehere on 07/07/2015 - 20:00

      Second order never reinstated, followed up yesterday, now should be reinstated…third time lucky?

  • BH1 on 03/07/2015 - 12:42

    This is soo screwed up!!!
    I got locked into a 1 week argument with these clowns telling me I had to pay $300 upfront.
    I spoke to "resolutions" team last night after 2 hours after the scheduled call time I gave them.
    I went one better and paid $540 for 12 months just to shut these monkeys in their credit department up. made me feel like I wasn't worthy to have this plan.
    I received a receipt number from the resolutions officer.
    A few hours ago I get a text "your Telstra mobile order has been stopped please call 1800096566"

    I have had it! Ombudsman here I come!!!!!

    • RNDM on 03/07/2015 - 14:11

      That's the telstra control group, that declined it because insufficient documents to identify you, eg. possible fraud.

      • BH1 on 03/07/2015 - 15:26

        gave them my license & Medicare.
        they want me to call them as well.
        why didn't the resolutions officer tell me last night?
        to go through all that stress & time again.
        they should be calling me.

        I got a letter from Telstra today in the mail saying welcome dated 28th June.

  • JoyVee on 03/07/2015 - 17:26

    my order from last night is now on way if I believe the email.

  • MickeyG on 03/07/2015 - 17:33
    +2

    This deal must be over. Now getting a Error code: 404 page.

  • dom03 on 03/07/2015 - 18:27

    Phone stocks dayed, i was allowed to go instore to pickup my s5 handset.

    I got the 16gb, can anyone tell me if they were able to get a 32gb??

    The rep on the phone told me i could get a 32gb but i thought telstra only offered this in 16gb? Can anyone confirm?

  • Liqqeh on 03/07/2015 - 20:32

    Successfully ported from boost to telstra, only took 5 days and a half dozen customer service chats…

  • theguru1 on 05/07/2015 - 12:50

    Well, finally got there.

    Did this for a family member.

    Got the phone Tuesday. Went online to activate new Sim. Received confirming email that said could take up to 48 Hours. Transfer from Boost.

    Come Friday, nothing happening. Got online and yes, nothing had happened. After being tranferred through about 3 Teltra people, was transferred to a Boost operator (yep, within same Telstra 24/7 chat) who organised the Port out. Then back to Telstra person who said we needed to then call Telstra to arrange the Transfer from Prepaid to Post paid. Spent 1 hour + online. After another One hr 45 minutes on phone told phone was on Telstra Simplicity Prepaid and had to wait up to 24 hours for change over. Phone had become active on Prepaid and could receive calls but not make any as it said there was no credit.

    Was told that basically the change from PrePaid to Postpaid is a Port as there are different systems within Telstra.

    Come Saturday afternoon, no change. Got on phone again (130013113) and another Hour later finally changed over to Post paid.

    Can say all operators were very friendly, but it just take ages for them them to change things on their systems.

  • theguru1 on 05/07/2015 - 13:05

    Offer is definately gone. 404 error.

  • PJI on 05/07/2015 - 13:52

    Anyone have a screenshot of the deal, Telstra is hitting me up for the $25 handset payment

  • trippy on 06/07/2015 - 09:24

    I just got the welcome letter from Telstra today and it states:

    The Samsung Galaxy S 5 with device payments of $25 per month for 24 months.

    I chatted with the billing department on Telstra chat but they said they cannot help me since they don't have access to Telstra Online Shop's deals. They gave me the phone number to TOS (1300131113) but I managed to start a chat with a representative on the TOS website. He told me that the plan I signed up for includes a free phone and that I will not have to pay $25 per month for the phone.

    While I have not received any other formal confirmation for this I have saved the chat where the representative states this.

    Is anyone else still having the same issue? I thought this would be sorted out by now.

    • MJM on 06/07/2015 - 11:27

      Yeah this is happening to me too, I should be $0 handset so it's not just you.

    • frogduck on 06/07/2015 - 11:31

      I have a feeling the first set they sent out to me and recalled had this (they recalled before it was out for delivery). They then received it back at Telstra, told me it had to be fixed then told me it was out of stock (not really sure why they couldn't just repackage and send out).

      After countless calls and chats I got everything sorted (only took 2 weeks!). Good luck :)

    • dragong87 on 08/07/2015 - 00:52

      i just got the email stating the $25 per month handset repayment as well. Do you have a link for the TOS chat or is that the same as the 24x7 livechat?
      Did you just say you had a confirmation email stating $0 handset repayment?

      • trippy on 08/07/2015 - 06:50

        Yep, the confirmation email I got when I ordered says $0. The welcome letter that Telstra mailed out says $25.
        I got on to TOS chat just by btowsing some phones on the Telstra website. Eventually a window pops up asking if you want to chat to a rep.

    • 121jigawatts on 08/07/2015 - 11:11

      I had no luck with 2 of their call centre people last week, it was "escalated" and they were going to call me back.

      Tried again today and after explaining the issue, she seemed aware of what was happening and forwarded me on to the relevant department. The guy confirmed that my account was on the $45 + $0 handset repayments. Said that there have been issues with billing and people will get the $70 bill initially, but to contact billing department to get that sorted. Apparently management are working on getting the billing for this special plan right.

      So if you do call Telstra and get someone that doesn't know what you are talking about (trying to give you discounts etc). stick to your guns and see if you can get put through to someone that knows what this plan is.

      • dragong87 on 08/07/2015 - 19:34

        i just got onto the online chat like trippy and it was changed pretty quickly, i was on chat with them for maybe 20 minutes. . Im guessing they received a lot of enquiries about it in the last week.

        • trippy on 09/07/2015 - 08:04

          So did you get billing to change the phone repayment from $25 to $0? When I called billing they said that they could not help me.

        • dragong87 on 09/07/2015 - 20:43
          +1

          @trippy:
          Yes, they said they have changed it so the remaining contract is $45/month and this first month with the $70 invoice they've done a credit adjustment of $25.
          From my chat log.

          Roan: I hope I was able to clarify it with you.
          you: and could you please clarify, i am now on the $45/month plan with $0 handset repayment for the rest of the contract period?
          Roan: Yes you in a $45 Casual plan with $0 handset fee.

          I did it all through chat.
          I haven't checked under my account yet online as i haven't set it up but I'm guessing it has all been fixed.

        • 121jigawatts on 09/07/2015 - 20:54
          +1

          @trippy: same here, thought I had it sorted, but back to square one. Tried to get the guy that confirmed my plan to give me a call back via the email link. So now I wait.

  • borealis on 06/07/2015 - 15:16

    Looks like my StarTrack shipment has been recalled.

    Delivery attempt unsuccessful. Reason: RTS

    I am on Telstra pre-paid, was asked to submit ID, residency, employment verification docs.

    They wouldn't accept scanned copies of docs that I was willing to email them, but wanted me to go to a Telstra shop with originals where they took pictures of my docs with their phones and emailed them out to the "control group".

    After receiving the docs, my order was released on Friday… and now this RTS this morning.

    Any idea what happens after this?

    • frogduck on 06/07/2015 - 15:24

      Sounds like a similar case to mine. I had to call them and ask what happened or you could try the online chat. It seems communication isn't something Telstra specialises in.

      However, the reasoning they gave for mine was that they sent the wrong paperwork/plan in the package so they recalled it.

      • borealis on 06/07/2015 - 15:30

        Thanks, frogduck. Did you call the control group or their order support (at 1800 429 444)?

        • frogduck on 06/07/2015 - 15:32

          TBH I can't remember what number I called. I think I may have had an e-mail from the previous time I called them with a "get back in touch" button on the e-mail, so I used that (ended up with a different person anyway though).

        • borealis on 06/07/2015 - 15:34

          @frogduck: Ah! No worries. I'll wait till tomorrow and give the control group a call first.

        • frogduck on 06/07/2015 - 15:36

          @borealis:

          Sorry I couldn't be of more help. I believe control group deals with the deliveries though so I assume they would be your best bet. Just remember to stand firm if they give you any excuses.

        • borealis on 06/07/2015 - 17:00

          @frogduck: Thanks, mate. Will try :)

        • borealis on 08/07/2015 - 15:32

          @frogduck:
          So I called them today and was told docs have been verified and app has been cleared. Was then transferred to online shop (apparently since this was an online order) and I was told that my order will be reprocessed and I need to "monitor my mailbox from an email from Telstra". (No joke, these are the words of a rep)

          When I pushed for a timeframe, I was told 5-10 business days :(

        • borealis on 13/07/2015 - 10:56

          I got the phone and a bill in the email indicating I need to pay $70 a month ($25 for handset repayment).

          Now to find the time to speak to someone to get it resolved :(

  • Rcnpl on 07/07/2015 - 10:00

    Curious case of my order with Telstra:
    I made an order on 01/07.
    No any update till 03/07 Friday. So gone for support on chat. She said that my order will not proceed due to credit issue and she re-ordered and gave me new order number.
    On Monday 06/07 I received new phone with SIM. But the service is not yet active.
    Yesterday i received another email saying my order has been cancelled.
    As, I have already received the phone. Again contacted support he said my order has been cancelled but when i said i already received the device he said it is weird. So confused, what to do now. Should I go to Telstra store and explain the situation or keep quite as I already received the device and order has been cancelled.

    • testeagles on 07/07/2015 - 13:55

      Exactly the same with me… Not sure what to do

      • Rcnpl on 08/07/2015 - 10:13

        @pacsman any new updates?

        • testeagles on 08/07/2015 - 13:07

          Called 1300 number, after 2 hours of waiting on hold and call back, they told me to go to the Telstra shop as the plan didn't exist with a free phone.
          Went to Telstra shop and they were just as useless. Guy said if I didn't follow up I would be hit with a $600 bill at the end of the month.
          Told me to call 132200. After being on hold for a while, finally got put through to a lady called Nicole. She advised me to buy a $2 sim to port my boost number onto and she will fix the rest. Said I will get a handset charge at the end of the month but ignor it because she will make it disappear

    • 121jigawatts on 08/07/2015 - 10:48

      I ordered two phones online, received both, one of which has been in porting limbo for two weeks. When i finally called them up to ask (and fix the $70 bill issue) was told that the second phone order should not have gone through (due to some issue about credit and their policy of not allowing people to have two handsets until we have been with them for 6 months).

      The point is, the department that issues the phones do not check credit etc and send phones out based on orders, the credit department would not override the two phone policy, so i've had to return the second phone since they won't port it over. Thats probably why you've received your phone but why you might have trouble activating.

      • krayzieg on 08/07/2015 - 22:35

        I had the same issue as you. Got one for me and one for mum as she couldnt provide enough id (no driver licence or aus passport). They said i needed to return one even though it had been opened. I managed to convince them to let me keep it as i have had my broadband with them for over 15 years and have been on 2 24 month contracts… but it took over an hour to convince them!

        This whole process has been nothing but one big head ache!

    • krayzieg on 09/07/2015 - 15:40

      @rcnpl whats happening with your order being cancelled? I just received the email too. Everything was activated and sorted a few days ago then this morning i got the cancellation email. Not sure if I should just ignore it as my account is still showing active on $45 plan via my online account.

      • Rcnpl on 09/07/2015 - 16:05

        Still it is not activated. Ironically I received Welcome Pack letter by post today. Still phone is not activated.

  • boldy80 on 07/07/2015 - 10:11

    Finally got my Telstra SIM activated last night after porting from Boost…
    Only took 10 days. All good now, Telstra 4G tested OK and plan showing as $45/month.
    Only showing 19 days left in billing cycle which is a bit annoying.

  • Dealgood99 on 09/07/2015 - 04:05

    some updates. As others have posted everyone will get a handset charge of $25 at-least on their first bill (I did). Telstra are working on fixing this issue. The Rep made a note on my file and credited the $25 to my account. My billing period also said 19 days, this is wrong and telstra rep said it will have to be realigned. I called because I thought I could use more data per day but I would keep to an average usage if you want to avoid $10 extra GB cost. the one thing telstra did get right is the unlimited call/MSG inclusions on the plan.

  • Brad002 on 09/07/2015 - 09:42

    Anyone still on phone back order?

  • 121jigawatts on 09/07/2015 - 16:17

    Looks like I'm not out of the woods yet.

    Has anyone that has dealt with Telstra reached a dead end where they flat out refused to honour the deal?

    • imnotarobot on 09/07/2015 - 16:39

      Nope. Just get annoyed. See my comment further below. Contract is a contract. And they can definitely find the plan if it's 'missing from their system.' They did with me.

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