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Telstra $45/Mth Unlimited Calls & Texts with 2GB Data Including Handsets (HTC One M8 or Samsung Galaxy S5)

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Telstra $45/Mth Unlimited Calls & Texts with 2GB Data Including Handsets (HTC One M8 or Samsung Galaxy S5)
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yukonit on 19/06/2015 - 13:31 telstra.com.au (14225 clicks)
Last edited 22/06/2015 - 16:27 by 2 other users

Telstra $45/mth unlimited Calls & texts with 2GB data including handsets.

Handset Option:

  1. HTC One M8 (16GB)
  2. Samsung Galaxy S5 (16GB)

https://www.telstra.com.au/latest-offers/pre-paid_offer?RRID…

$10/GB Extra Data.

Mod: Telstra have informed users that this offer is now expired. The deal was meant as a targeted offer to existing Telstra prepaid customers, some users have had their orders honoured through whilst others cancelled. Information indicates at least all existing Telstra prepaid customers (even those who didn't receive the email) should have their order honoured. See the comments for more up to date information. Deal to remain expired.

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closed Comments

      • 121jigawatts on 09/07/2015 - 16:42

        They have acknowledged the plan, but are saying it was not meant for me, so won't honour it. I am dealing with a complaints officer.

        The Telstra online store guy yesterday said otherwise…

        Ughhh

        • imnotarobot on 09/07/2015 - 16:47

          Just keep showing them the contract/order details. I had to email it to 4 different people at different stages. No-one wanted to do it but when confronted with proof had no choice.

  • imnotarobot on 09/07/2015 - 16:36
    +1

    Well. Update. They are useless.
    Firstly, the bill came through for 70 bucks. I called up and they fixed it with a credit. Thanks. However, they didn't port my number from boost. Gave me a random mobile number. I called up again, they ported to a new sim they sent me. Except they didn't send the sim, they ported it though. So my number was lost in Telstra for a few days, unassigned to any sim card. I call back, shitty.
    I'm then told to go and get a new blank sim card from a store. I do that. They begin the process of transferring my number to this sim, cancelling the current 45 plan and assigning the plan back onto the new sim. They temporarily assigned a $10 casual plan to my number and cancel the 45 plan.
    The sim card I picked up was faulty. I needed to go get another one. I go get another one. They transfer my number onto the new sim, and say I will get a call once the 45 plan is back on the sim card once everything is ready.
    No call for a day. I call back, getting fairly annoyed. Turns out they have no record of me being on the 45 plan. But I do owe 45 dollars. I explain that the shiny new S5 must be mine then, after which they say they will put me on a 50 or 75 with handset repayments.
    I say no. Email through my original order details. 5 hours later, call back.
    I'm back on the 45 plan, no handset repayments, 45 a month. It should be working in 24 hours.
    I also say I will be refusing to pay my first bill. They agree.

    So, first month free, free S5, good deal. Worth it in the end. Ported from boost. HA!

  • boldy80 on 13/07/2015 - 11:13

    Agree with @imnotarobot - They are useless.

    Have had 2 chat sessions over 5 hours and a call back and they are still yet to acknowledge the handset repayment is included in the plan.
    They advised the $45 Go Mobile Casual Plan doesn't have included handset. They've logged a service request and I will get a call from a case manager in 3-5 business days.

    This is a real PITA

  • boretentsu on 13/07/2015 - 11:59

    Just weighing up the deal now. I had quite a few hurdles including general delay in shipment, port delay, extra $25 handset payment (at the same time I had some warranty issues on another Telstra branded phone). I'd have to say I spent a lot of time on the phone.

    In favour, I get:
    -Telstra network 4G (4GX)
    -Telstra Thanks rewards (cheap movie tickets)
    -6 months of Presto

    It was challenging but worth it I think.

    • nocure on 13/07/2015 - 12:46

      Definitely worth it…Top network,top phone, and hopefully later one there will be options to add another phone sharing the $45 plan.

      • bargain1234 on 13/07/2015 - 13:29

        whats the options to add another phone sharing the same plan??

        sounds like a really good option..

        • nocure on 13/07/2015 - 14:34

          There was this deal just after the $45 one https://www.ozbargain.com.au/node/199910

          How Sharing Works
          Telstra is offering two basic sharing options for individual consumers who are signed up to one of the Go Mobile plans:For $5 per month, you can add a data-sharing SIM which allows the data from your plan to be shared with other devices. That might be a useful scenario if, for instance, you want to share data with a SIM-equipped tablet without tethering or paying for an entirely separate account.
          For $40 per month, you can add a “companion SIM” which shares the data from the parent plan, and also allows unlimited calls, texts and MMS to Australian numbers. On Telstra’s cheaper plans, that would actually mean the “shared” account might have a more generous allowance than its parent. If you sign up for a 24-month contract, you may be eligible for handset subsidies with this SIM.
          Data can be shared across all eligible plans listed on a single account — so if your household had two Go Connect Mobile plans, that data can be pooled and used by either customer, as well as being shared via additional SIMs if you sign up for them.

    • boretentsu on 13/07/2015 - 16:02

      Also forgot about the 12 month Apple Music promotion.

  • frostee on 13/07/2015 - 12:13

    Same woes here, what a massive PITA.
    I have already provided drivers license, payslip from work, rental payment statement and a bank statement. I am told that is not enough and they also want a copy of my passport, medicare card and a second payslip. What a joke!

    • borealis on 13/07/2015 - 12:46

      Looks like they randomly choose the list of documents to furnish.

      I was asked for 3 recent payslips in addition to the other docs.

    • evolution-flip on 13/07/2015 - 19:32
      +2

      Do not agree to their bullshit, I just asked to talk to their supervisor and they were suddenly happy with my documentation.

  • m00c0w on 14/07/2015 - 10:50
    +1

    Just got off the phone with Telstra. Have received confirmation that I won't be charged for the handset.

    Process for those that are having issues:
    -Get in contact via the Facebook page.
    -Contact via the complaints form.
    -State that you signed up via the Telstra webpage. Note that you have your confirmation email stating zero handset repayments. (The contact officer will ask you to email this in)
    -They'll follow up and call back to confirm to the payments are removed/credited.

    All up from filing the complaint to close out, it was 2 working days. Hope this helps others in the process of sorting this out.

    • Lets Go Brandon on 14/07/2015 - 12:55

      Where can we find the complaints form?

      • m00c0w on 14/07/2015 - 13:53
        +2

        Doing this from my phone.

        Go to the Telstra 24/7 page on FB
        Hit "Contact us"
        Scroll to the bottom to "Feedback & complaints"

  • Lets Go Brandon on 15/07/2015 - 13:29

    I received this response when contacting on facebook Telstra 24/7. Not sure about the $600 payment though.

    Thank you for your email regarding your first bill.

    After a careful research on your account, I found that you are being charged for the HTC one device for $25 monthly.

    I also found a payment of $600 on your account, please confirm if the payment is for your mobilephone. If so, we will arrange for the extra charges to be removed on your account.

    We would alo like to advise you that your bills are being withhelddue to techical issues that we are trying to resolve.

    In the meantime, you can pay a total of $46.452. A one day charge of $1.452 was added on your account as your service was activated on 23/06 and your billing cycle starts officially on 24/06.

    You may also call us directly by dialing 132200 and say Billing, we are open 24x7.

    Or chat with us 24x7 using the link below:

    • m00c0w on 15/07/2015 - 14:08

      I suspect there are multiple departments working on this and not communicating to each other. I had my complaint handled through the complaints department, but also ended up with correspondence from the Online Orders team who were the ones that applied the $600 credit to my account.

  • probargainer on 15/07/2015 - 18:33

    I ordered HTC one M8 on 27th of june but still haven't received anything. Is there anyone else in the same boat who has not yet received the order?

    • evolution-flip on 15/07/2015 - 19:01
      +1

      I ordered on the first day, sill haven't received it.

      • evolution-flip on 16/07/2015 - 14:50

        OK so I actually received it today lol. Yet to open it up but I'm pretty sure I'll be facing billing issues sill.

        • probargainer on 16/07/2015 - 20:39

          That's great to hear…So, that means they are clearing the backlog now.. Hopefully I get some good news soon too..

        • evolution-flip on 17/07/2015 - 08:15

          @probargainer: Keep in mind, this was after countless calls and chats with them. One of my most horrifying experiences I've had with a company's customer service.

        • evolution-flip on 17/07/2015 - 08:19

          @probargainer: just got a cancellation email after I tried to activate the SIM. WTF? It says they were unable to authenticate the information I provided.

        • theguru1 on 17/07/2015 - 08:49

          @evolution-flip: I found you need to do an online chat or talk directly to them. Their automated systems seem not to work for this offer. Expect much time sorting it out.

        • probargainer on 17/07/2015 - 22:35

          @evolution-flip:The good part is that atleast you got it. I am still waiting for my order after almost 10-12 calls to them. They just keep saying that there were lot of orders in that offer,so we are sorting that out….sigh..

        • evolution-flip on 20/07/2015 - 08:27
          +1

          @probargainer: To give you guys an update, finally ported my TPG to Telstra, in exactly a month. It has been an annoying experience but maybe worth it? Although I get no bars in my house, but still get 30 Mbps on 4G plus receive all calls and messages.

  • cooleagles on 17/07/2015 - 11:25
    +1

    Just received a bill on the 24x7 app. Checked it and it said $45. Looks like my account has been sorted.

    • rompastompa on 17/07/2015 - 11:29

      When did you activate? I activated 11 days ago, still haven't received a bill (Everything is working, making calls/texts).

      • cooleagles on 17/07/2015 - 12:52

        Not sure, maybe 2-2.5 weeks ago.

    • frogduck on 17/07/2015 - 18:43

      Mine is showing as 46.50 for some reason but I can't view the PDF yet (will try again tomorrow)

      • MickeyG on 17/07/2015 - 18:45
        +1

        Get the Telstra 24x7 app. You can download the pdf with that.
        I downloaded mine today and it's all correct.

        • frogduck on 17/07/2015 - 18:50

          Ah great, thanks that worked! so my $1.50 is for the last day of June and then a forward payment for the month of July.

          It also mention specifically "You Device Payment Contract is for $600.00 or $25 over 24 months. If you stay connected to your plan you will receive a Device Plan Discount of $25 per month making your payment $0.00 per month."

          I guess they've sorted out the $25 repayments :)

  • izzypop08 on 17/07/2015 - 19:02

    I too have had many issues with this deal, cancelled orders, that then arrived, porting problems and the $25 device billing issues. I thought I was in for a long battle with them on it. Then I received this today from Telstra.

    We're sorry, we incorrectly charged you a $25 device payment fee for your new phone so we've applied a $25 cr
    edit to your account. The cause of this error has been fixed so you won't see this incorrect charge on a future bill. Questions? Call 13 2200.

    • borealis on 18/07/2015 - 23:36

      I received this yesterday too.

      Do you see a credit anywhere, though? That is: 24x7 app or MyAccount? Or will it only show up in the next bill?

  • Axelstrife on 23/07/2015 - 15:24

    I'll list what has happened with my order so far.

    1. Delivered to old residence despite delivery address being my current address.

    2. no more Galaxy s5 in stock so had to change to a HTC one M8

    3. Number port didnt go through.

    4. 3 weeks now of calling to get my number ported all diffrent people all different excuses as to why it has not been ported.

    5. Number semi ported as it stopped working from previus sim card so i cant receive calls to that number.

    6. Number finaly ported now it's not on the $45 plan unlim calls/text 2gb data…. Currently on phone to the as i type this.

    Seriously just about everything that could go wrong has gone wrong. telstra is absolutly pathtic. I WILL NEVER IN A MILLION YEARS USE THEM FOR MOBILE PHONE HOME PHONE OR INTERNET SERVICE AGAIN.

    • frogduck on 23/07/2015 - 15:28
      +1

      Positive out of this is that I had a similar situation with my order and at the end of it all, I sent in a complaint and got 2 months free :)

      • Axelstrife on 23/07/2015 - 15:31

        Where do I make a complaint?

  • singhdeals on 23/07/2015 - 21:24

    Finally after ages of arguing over and a zillion chats, calls and complaints, I got my HTC One M8 working on $45 plan yesterday. I was a genuine Telstra prepaid user (without invitation email though) but got tangled in the control group mess and their useless 'analysts' who took ages to verify every freaking document I had.
    However, the good bit was that I got compensated with 2 months of credits so it all seem to have ended well !!

    • frostee on 24/07/2015 - 10:35

      Had the same thing with this mysterious 'control group'. They told me mine was an exceptional case and it was strange it was getting bounced back. Clearly that is not the case. Last time I spoke I had to send 3 months worth of payslips.

  • frostee on 27/07/2015 - 15:53

    Update from me, Telstra are asking for more ID which I have now sent off to the rubbish control group.
    From their own website https://support.telstra.com.au/t5/Manage-Account/Acceptable-…

    I have now given a total of 265 points of identification. What a joke Telstra have been, absolutely pathetic. This is hands down the worst customer service experience I have had with any company ever.

    • frogduck on 27/07/2015 - 19:30

      Hmm, just my experience on this. I was asked to provide 125 points (from that list) in store and they accepted that alright. In saying that, they simply cancelled my order at the time and didn't actually tell me I needed to do that (I had to contact them and ask why they cancelled my order).

      • frostee on 27/07/2015 - 20:00

        Same happened to me at first. They cancelled my order with a really vague reason that I have now had to chase up for a month.

  • bluebluebird on 27/07/2015 - 16:25

    Is the handset unlocked?

    • frogduck on 27/07/2015 - 16:25

      Mine was, galaxy s5 :)

  • BH1 on 30/07/2015 - 13:37

    After a month battle.
    Im still getting screwed around but with some "progress".

    Was told by a "resolutions officer" that they cannot make the phone free "the system will not allow us because the deal has expired" (hmmmm really? it expired after i got confirmation) …………
    did anyone get this reason?

    So they are crediting the account with $600(to level out the handset owing error $25 x 24).

    So i don't have to pay for a few months then after a while i pay $45 + 25 to catch up on the repayments.

    I have been assured that i will not be out of pocket still total will be $1080 over 24 months.

    Just got a call 30mins ago from the error provisions department saying i have to "get a boost 3g simcard from a telstra shop for the port to telstras 4g network.
    Then call them back.

    Anyone got the same situation? thoughts feedback.

    cheers.

    • frostee on 30/07/2015 - 14:07

      I got the credit thing too, no SIM card issue though as I already had a Telstra one.

    • OzBragain on 31/07/2015 - 15:50

      PM sent

  • [Deactivated] on 31/07/2015 - 20:03

    I'd pay $45 a month for that deal without a phone.

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