This was posted 9 years 6 months ago, and might be an out-dated deal.

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HP SlateBook 14-P001tu PC (Sweet Yellow) $169 (with 15% Discount Code) + Free Delivery

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HP SlateBook 14-P001tu PC (Sweet Yellow) $169 (with 15% Discount Code) + Free DeliveryAffiliate
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LJoejoeinc on 22/05/2015 - 14:23 h20386.www2.hp.com (6932 clicks)
Last edited 22/05/2015 - 14:56 by 1 other user
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This looks like a good deal to me the HP Slatebook 14" running android is only $169.15 with the 15% discount code (normally $199) at the New HP Australia store and also includes free delivery. Original coupon code post

Full-sized notebook comfort, instant Android enjoyment.
The streamlined and vibrant HP SlateBook PC with Full 1080p HD touchscreen and full-sized keyboard is an Android powerhouse providing extended hours of productivity and entertainment.

NVIDIA® Tegra® 4
Android™ 4.3, Jelly BeanShared Graphics
14" diagonal FHD BrightView LED-backlit touch screen
32 GB eMMC,
2 GB 1600 MHz DDR3L SDRAM (onboard)
1920 x 1080 resolution

Computing 14inch Computer HP Laptop

Related Stores

HP Australia
HP Australia

closed Comments

        • Jackson on 04/06/2015 - 09:47

          From the fair trading site:

          "Beware of bait advertising where traders entice customers into their stores by advertising goods at very low prices but don't have the sale items in stock. This may be illegal. Retailers must ensure that reasonable supplies of the products are available during sales"

          I know this isn't a physical store but the fact is they advertised something they didn't have and couldn't get for a loooong time, even after they knew about the issue and were calling people

          Again from FT:

          "For minor problems with goods or services, the business chooses the remedy. For major problems with goods or services, you, the consumer chooses the remedy.

          I would say that buying a product and not getting it at all is a major problem, if that's the case then it should follow that we can choose our remedy. What we get to choose from is then the question.

        • Clear on 04/06/2015 - 10:02

          @Jackson: Then lets go report EB Games for having preorders, because that's no different. The sale started long before this post was made and was originally in stock.

        • Jackson on 04/06/2015 - 10:32
          +1

          @Clear: Actually it's completely different, if you order Halo and they give you Dance Central 3 it's a completely different game. EB runs preorders and actually gets you what you ordered. What the complaint is here is that they aren't getting what they ordered, they are being offered something relatively different to what was offered.

          Fair call that the sale started ages ago, but the problem is already established that they had adversts up that were advertising items they didn't have an had no intention of delivering, as they were calling people telling them while the ad was still up and others were buying. This is the part that people have the problem with. It's not a simple pricing error either (unlike Gerry Harvey's complaints that spawned the 'professionals' tag).

        • andy19363 on 04/06/2015 - 10:50
          +1

          @Jackson:

          they are being offered something relatively different to what was offered.

          Only some people, who demand that they 'deserve' something, are being offered anything. It was a stuff up….. no major damage done, no deaths…. The bulk of people are being refunded and getting on with life…. which is as it should be.
          Were they not offering refunds, then clearly there would be something to weep about.

        • Clear on 04/06/2015 - 11:28

          @Jackson: The Slatebook was listed out of stock, but took orders… aka preorders as it was going to be available in 1-3 weeks. Their factory (supplier) tells them the item is discontinued and no longer produced, so they let people know and said they would refund everyone. Nothing illegal about that. They decided in good faith to offer a Chromebook and they have every right not to.

        • Jackson on 04/06/2015 - 11:46

          @andy19363: I understand where you are coming from, but the law disagrees with you at least somewhat on how a business should reasonably conduct itself. If we didn't have things in place to protect people from this type of behaviour, then it would be the wild west.

          Also my response was in relation to the EB comparison. It's an undisputed fact that what they are offering in replacement isn't even in the ball park of the device promised.

        • Jackson on 04/06/2015 - 11:55
          +1

          @Clear: In this case the shop and the supplier are close enough to be same organisation (it's the same organisation that commissions the units to be built after all), then they kept the add up for days on end while simultaneously calling people telling them it's no longer available. Here is the crux of the issue and the part that any authorities may have an issue with.

          I know there's a feeling on OB that people tend to whinge when they don't get something, complain, and no one (especially in this country) wants to be a whinger/complainer (because traditionally that's how people have seen 'Poms' or other undesirables). Without going too much on a tangent here, even when our forebears have created laws and legislation to protect the consumer for poor behaviour from businesses, people tend to be quite forgiving. Often the only option is 'Oh Well, they wasted a bunch of my time, took my money, refunded it short, wanted to give me something worse than what I bought by a long way, I'll just have to go elsewhere next time'. If the company couldn't/didn't want to fulfil their initial promise, they could have offered something else, eg. a voucher code for use on what ever you like, or in Dell's historical cases, come up with the goods or a decent comparable product which they often do. They have literally unlimited decent options, but so far they have come up with no good ones. I think it's poor form to say the least and they should be accountable. I don't think that's too much to ask. Technically each time they waste a whol bunch of people's time like this they are taking out of the economy.

          by offering the Chromebook so far short of the original product, they've actually made matters worse, as it's essentially become a 'Bait and Switch'. This is something else that the FT and ACCC are not keen on. Eg. there is a guy on ebay that has been selling Bendix brakes for years, but when you buy them he messages you saying 'we're all out of Bendix, but how about I you these other ones for less, they're just as good'. Of course he offers a refund if you don't want them, but what about wasting your time, delaying your repairs etc.? This isn't that far off, except we've asked for a similar product and haven't got one.

        • Clear on 04/06/2015 - 12:31
          +1

          @Jackson: If it really has become a bait and switch by them offering a chromebook then it's caused by everyone whinging about how they deserve compensation for a small mistake.

        • andy19363 on 04/06/2015 - 12:34
          +2

          @Jackson:

          by offering the Chromebook so far short of the original product, they've actually made matters worse, as it's essentially become a 'Bait and Switch'

          This has only been offered to people who have contacted them direct demanding that the company should "give me something else then"… This was not a blanket offer to all.

          They have literally unlimited decent options, but so far they have come up with no good ones.

          The decent option is to admit error, apologise and refund… No one is 'entitled' to anything beyond that. If it happens, great, if not…. C'est la vie
          Our option as consumers is to choose to purchase elsewhere.

        • Joejoeinc on 04/06/2015 - 13:22
          +1

          @Clear: I don't think this really the same case.. Pre-orders are exactly that Pre-orders. you are pre-purchasing something with the intention that the product/service will be available to you for collection on the availability date. If the pre-orders aren't fulfilled when available then this is a different issue.

        • Joejoeinc on 04/06/2015 - 13:23

          @Clear: The slatebook was listed as in-stock at the time of my order.

        • Clear on 04/06/2015 - 13:54

          @Joejoeinc: Did you order before the 9th of May, because that's when I did and it was Out of Stock? Was too at the time this deal was posted. The orange square and "Available in 1-3 weeks" means it's out of stock.

        • Clear on 04/06/2015 - 13:55

          @Joejoeinc: That is exactly what this was. A preorder for a product that would be available soon. Unfortunately it ended up being discontinued. andy19363 sums it up nicely. You're more than welcome to report them, but you're wasting your time.

        • Jackson on 04/06/2015 - 14:04

          @Clear:It's still a bait and switch. We asked for an equivalent item (which is fair enough) and the equivalent item sucks (which is fair enough we complain about it). We're all still out the amount of time we wasted on this which HP is responsible for because they made all the mistakes so far, being the advertising, the stock levels, the poor choice of replacement, the long delays in refund, and refunding the wrong amounts. If you think this is a small mistake, then that's your opinion and you are certainly entitled to it. I happen to think it's a big mistake, and my reasoning is businesses have a responsibility to be good economic citizens. In this case they are not being one.

        • Jackson on 04/06/2015 - 14:07

          @Clear: I don't have any intimate knowledge about the site as you may have, but going by "Available in 1-3 weeks" to me means it's in stock somewhere in a warehouse overseas at least. I don't expect that people are manufacturing this thing on order, it's not a tailored shirt it's a laptop. If what you are saying is correct then again it's misleading and it should say 'out of stock'

        • Clear on 04/06/2015 - 14:18

          @Jackson: andy19363 summed up the bait and switch part accurately. They only offered the more expensive Chromebook for the same price as the Slatebook because people demanded compensation. They're only obligation is to apologise for the mistake and give you a refund.

          Available in 1-3 weeks does not specify if it's somewhere in a warehouse. It simply means that the store does not have stock, but it will be available… in 1-3 weeks. The order status did indicate that it had not been manufactured. As seen here it says what each order status means. For me and a lot of other people it said Admin/Processing which means that the order for the product has been received by the supplier, and I confirmed this with HP.

          But I do agree with you, they need to make "Out of Stock" more blatant.

        • Jackson on 04/06/2015 - 15:51

          @Clear: The bait part is still valid at least, as they are baiting people to their website (very effectively I might add if you look at the votes above, granted I know they don't post it on OB but still) using a deal they can't fulfill. We agree completely on the facts of the situation so I'm more interested from here (if you will indulge me) on working out what is meant by 'the customer picks the solution'. How much choice we have in the situation is the question. If I get to pick the solution, then I'd like an equivalent item (FHD touch laptop).

          I know you don't think this is as big an issue as I or some others do, and I'm fully aware that people think it's a waste of further time and that may well be the case, what I'm interested in is how the law plays out and what actually our rights as consumers are. I understand that people said 'nothing happened' in other situations, but I'd like to know why and the letter of the law so I know my rights.

          It reminds me of the whole T's and C's debate in the Telecoms industry. If people didn't take the carriers to task they would just be rolled time and again despite the law. People need to be aware, I don't think there's a crime in wanting to be educated about it.

        • akd on 04/06/2015 - 16:03
          +1

          @Jackson: We are also missing one point that HP will refund our money in 2 weeks not 2 hours .

        • Clear on 04/06/2015 - 16:06

          @Jackson: I would agree with you, but it wasn't a deliberate bait and switch, so no crime has been committed. Had it been done intentionally then you might have had a case.

        • Clear on 04/06/2015 - 16:13

          @akd: Law states that the refund has to be within "reasonable time". How long that is would be anyones guess, but 2 hours is definitely not the most feasible and reasonable option for a lot of businesses.

        • Jackson on 04/06/2015 - 16:19

          @Clear: At most places I worked for (and I'm involved with payment processing) you can refund credit card payments in 15 minutes.

        • akd on 04/06/2015 - 16:21
          +1

          @Clear: I agree. HP took money from our account in 2 hrs. If they say refund will happen in 2-3 working days, I would have no problem but 2-3 weeks refund, it is not right. I know it is no crime and we cannot compliant but HP lost its credibility.

        • Clear on 04/06/2015 - 16:22

          @Jackson: Of course, but with the size of HP it needs to go through their finance department. For a company that big… there would be a lot going on.

        • Clear on 04/06/2015 - 16:23
          +1

          @akd: Then go harass them for a refund and don't buy from them again. I'm not defending HP with the refunds.

        • akd on 04/06/2015 - 16:25

          @Clear: Thanks for suggestion. That is exactly what I am doing.

        • Clear on 04/06/2015 - 16:27

          @akd: I already hassled them yesterday about getting the refund quicker. I will still keep using HP for as long as I remain being a distributor though.

        • Jackson on 04/06/2015 - 16:41

          @Clear: Without going into where I've worked in the past, this is no excuse. It's as simple as logging in to a site, searching on a transaction and clicking a button, if HP can't get their sh*t together it's their problem, not the banks or the size of their organisation.

        • buwa99 on 06/06/2015 - 23:53

          @Jackson:
          How many people took up this offer? How many lots of 15 minutes is that?

        • Jackson on 07/06/2015 - 15:06
          +1

          @buwa99:The 15 minutes is processing time on the gateway end, the actual time it takes is about 1 Min plus internal processes that HP may put in place. Technically if you were doing more than 1 refund it could take even less time as you could batch them

  • boxall on 03/06/2015 - 19:45

    My DFO Dell 11 3000 device arrived today. Absolutely perfect for what I need and in as new condition. An absolute bargain for $329!

    • terrys on 04/06/2015 - 13:09
      +2

      We'll deal with you after we sort out the Whirlpool user extolling the merits of their new HP 14" FDH android slatebook…

  • djevoultion on 05/06/2015 - 00:06

    Well. I just got my toshiba chromebook 2 that I ordered the other day. I can say that,,,, I'm quite impressed. Not disappointed with the chromeOS at all, in fact I quite like it. Especially the battery life. I'm sitting at 94% browsing OZbargain and it's saying I can do that for 14 Hours and 30 Minutes before the battery dies. Mind Blasted. I'm actually looking forward to the HP Chromebook 11 to do a comparison. I'll probably end up giving the HP 11 to the wife.

    • adr8 on 05/06/2015 - 11:25

      Did you get an ETA for the HP 11? They told me I should have it by next Friday.

      I had my case escalated for a second time because I wanted the Chromebook 14 for the same price but they called me this morning and said they couldn't.

      • djevoultion on 05/06/2015 - 12:00

        Nope no ETA and no email

        • adr8 on 06/06/2015 - 13:53

          My planned delivery date is 12th of June. You can check it by entering your purchase order number and date of purchase from the original order confirmation email you received with the SlateBook. Link to HP order status page is in that original email.

        • adr8 on 11/06/2015 - 12:05

          My Chromebook 11 got delivered today, have you got yours yet and how does it compare to the Toshiba? I'm stoked with mine and really impressed with its performance.

        • djevoultion on 11/06/2015 - 12:08

          @adr8:

          Not yet. I did get a card from star track so that might be it. Will find out when I can get to the post office. Loving the Chromebook 2 so far. Well worth the money. Wish it had a better screen but can't have it all.

        • djevoultion on 15/06/2015 - 11:10
          +1

          @adr8:

          Hi adr8, just letting you know I got the HP Chromebook 11 the other day. I'm quite impressed with its performance as well. Spec wise it's the same as the Toshiba Chromebook 2 except the screen size. The two screens are comparable but quality wise I'd give the nod to HP 11 (720p resolution is sharper on the HP given the screen size and colors have a cooler temp which I slightly prefer over the warmer temp of the CB2). Both screens are not the best but not bad either - for the price I really can't complain.

          Speed wise they are both identical (very fast and can boot in seconds). I prefer working on the CB2 due to the slightly larger screen. Still got to do a comparison on the sound but they both go very loud. I use an external DAC/Amp and a decent pair of headphones when listening to music anyway so this isn't that important to me.

          Keyboards on both are nice for the price and have good travel. I prefer the CB2 keyboard because it's more spread out (larger chassis). Touchpad on both has been a pleasure to use - especially the gestures. I prefer the CB2 touchpad due to the texture and click. It reminds me of the MBA's touchpad (although obviously not as refined) that I've demoed in the stores a few times.

          Battery life goes to the CB2 but the HP11 is not far behind. The best thing about chromebooks is the speed and battery life. I'm going to put elementaryOS on one of them and Lubuntu/Xubuntu on the other once I've got time. Overall I'm very happy with both laptops and money well spent. $169 for the Chromebook 11 is a steal IMO. It's selling for $299 at my local dick smith store! The slatebook is a better deal with the 14" touchscreen and android but if that's out of the picture, this is the next best thing for sure

  • Joejoeinc on 05/06/2015 - 10:40

    Has anyone actually gotten a refund from HP yet? It's been over the 10-14 days already.

    • Obey on 05/06/2015 - 11:45

      Nope, I received email last friday though.

  • akd on 05/06/2015 - 13:12
    +1

    I got a call today from Camey,HP and she was adamant forcing me to either accept 11in Chromebook or get refunded in 1-2 weeks. Camey just keep apologing without listening to any logic or argument. At the end I gave up and asked to refund the money. I asked her to pass a message with PR team that HP has lost one customer for life and I will make sure that no body gets good reference of HP from me.

    • ozhunter on 05/06/2015 - 13:34
      +1

      HP has lost one customer for life

      Until they have another good deal, right?

      • akd on 05/06/2015 - 13:36

        No, never for me

    • Jackson on 05/06/2015 - 16:28

      I got the same call today. I have told her point blank that I wanted a comparable replacement and got the same blank responses. As such I've raised a case with HP Customer Complaints and also Fair Trading. The former advised that I will get a call by Tuesday, the latter has a 30 day time frame but it hopefully won't take that long. I'll let you know how I go, but in the meantime I would encourage people to do the same.

      Edit: Ok I just got a call from them (no joke, about 5 minutes after posting this message) and I've been told that (after she tried to railroad me into a refund on the last call) that it's a public holiday on Monday (fancy that) and that they will call me on Tuesday to try to resolve my problem. How strange?

    • jamesobrienau on 12/06/2015 - 00:27

      I have spoken to Camey also. Mostly I've received calls during work with hangups and no messages left, and then emails saying "I am unable to contact you". I have asked her two specific questions, to which there haven't been email responses. The latest phone call tonight began with a very "legal statement" which was along the lines of "At the end of this call, you will agree to accept the offer" to which I replied, "I'm ending this call now". This is dodgy, and from the look of things, widespread.

  • yasirkhan on 05/06/2015 - 20:45

    I am taking this to their skin.

    Hi Camey/ Rossell Veloso

    As discussed on the phone, what HP is offering is not acceptable as this does not conform anywhere near to the order.

    I am eager to talk to some one in HP management who can make decisions and show some compassion rather than the usual apologetic replies.

    As for record following events have happened up till now.

    1. Order was placed on 22nd May 2015 and confirmed from HP straight away with order acknowledgement.
    2. my Credit Card was also charged at the same time.
    3. I got an e-mail 1st of June that my order has been cancelled without offering any alternative and that the money will be refunded in 7-10 working days
    4. Since then I and HP mainly you are in negotiation for a solution however Hp is not offering and suitable alternate or acting actively to resolve the issue.

    From the whole incident, I can make out that HP is in no mood of providing any compensation or suitable product equivalent to that ordered. I am putting an official complaint to ACCC based on the following reasons

    1. Bait Advertising
    2. Money being held with HP from ordering till cancellation including 7-10 working days which makes 18-21 days
    3. Alternate offered by HP is chrome book 11 which in no way compatible in specifications for the original product
    4. I proposed Hp stream which is compatible in specifications however HP did not approve
    5. Proposed product is available in HP USA. Despite its availability HP is denying the proposal. even though that the original product was also coming from HP USA. Shipping time 1-3 weeks.
    6. After the original purchase, i have bought some accessories in anticipation of the Product being shipped. my time and money spent in getting these products is at loss as this was done solely for original product. These would be consequential damages.

    I will still wait for a favourable response till Monday 8th June 2015 close of business before i go ahead and put my complaint.

    If HP can come up with another mutually agreed offer or match the offer proposed by me, i would not pursue any legal actions.

    Otherwise any move forward will also seek compensation for the time i am taking in resolving this issue as well as any legal costs.

    Please forward this e-mail to HP decision makers.

    Thanks

    Yasir Khan

    • andy19363 on 05/06/2015 - 22:24

      I could actually feel brain cells dying as I read that…..

    • ozhunter on 06/06/2015 - 01:23

      I got an e-mail 1st of June that my order has been cancelled without offering any alternative

      I don't think they are required to

      Since then I and HP mainly you are in negotiation for a solution however Hp is not offering and suitable alternate or acting actively to resolve the issue.

      They were going to give you a refund…

    • jamesobrienau on 11/06/2015 - 23:43

      This is the same for me. I'm receiving the same interactions. This is my latest correspondence with them.

      I would have, by now, expected an email response to my earlier query, as per the phone call earlier tonight in which I was told "I will email you straight away". I would point out I was promised an email response in a phone call about a week ago. As per our conversation tonight, I am expecting an email to a perfectly reasonably email request: confirmation about the time/date at which stock ran out and whether or not you had made reasonable attempts to source a replacement product from within the HP broader network. As I understand it there are over 300,000 people working for HP in many countries, and so I assume it's reasonable you may have made an attempt to source the same product from one of your many locations worldwide.

      However, on the phone call I had tonight this was impossible to ascertain. As per this evening's phone call, I have received a verbal confirmation that your backend and frontend services do not work in sync. I received tonight a verbal confirmation that when I placed my order on May 23 the item I wished to purchase was already out of stock. I believe this is a breach of Australian consumer law.

      When I asked the question about whether or not you had attempted to source the product from within the broader HP network, your assistant would only reply with the word "mmmm". I asked whether or not that was a "yes" or "no" and she wouldn't reply, only saying that, on my insistence, she would respond to my email. I take this as an admission on your part that no attempt had been made. On that basis, I think you have also breached Australian consumer law. Australian consumer law asks that I should try to seek an appropriate settlement with you before taking further action.

      I wish to make it clear. It was never my intention to seek a legal resolution of this matter. I work for a large organisation with a customer face, and it is common practice in my organisation to try to seek a solution. I would have thought the most reasonable for you, as an organisation to do, was to attempt to find the product requested. Instead, I have been treated with contempt: with phone calls repeating the same offer, and with no apparent attempt to mediate the situation by making a reasonable attempt to obtain the object. Therefore, your failure to respond to my very reasonable requests to at least try to find an identical object, and your failure to respond to my requests for a formal response (two occasions now where I've been promised an emaiul response, but nothing has materialised) means I will now seek a legal resolution.

      Your customer service has been very poor. You could have avoided this.

      • ozhunter on 12/06/2015 - 01:45

        I will now seek a legal resolution.

        Likely to be a refund…

  • aussie28 on 05/06/2015 - 22:19

    After receiving email on Tuesday from complaints officer saying that Hp has made the EFT payment on there end and it will appear in my account in 2-3 working days. I still have nothing.

  • yasirkhan on 05/06/2015 - 22:27

    We should all put complaints to ACCC as well to fair trading.

  • djevoultion on 05/06/2015 - 23:09
    +3

    Hp should just bring this laptop back into production. I bet It'll sell like hotcakes if its the right price

    • kimae on 06/06/2015 - 18:14

      I couldn't agree more. or they should start exploring a third gen android slatebook with the nvidia K1 if they don't want to restart production.

  • kimae on 06/06/2015 - 18:10

    Apparently the HP Slatebook 14 is still displayed as 'in stock' for $379. Seems like they haven't taken it down yet. I'm going to be pissed if they start offering it again at that price.

    http://h20386.www2.hp.com/AustraliaStore/images/auhpshop/ols…

    • djevoultion on 06/06/2015 - 22:34
      +2

      It's displaying on their website because HP's website, for lack of a better term, is shit. You'll notice when you try to add the item to cart it won't let you. Don't see where it says the slatebook is in stock, it's merely displayed on the website. Also if you do a search for slatebook on their website you'll get zero results.

      I think at this stage everyone should either accept the refund or the chromebook 11 and move on. There's no point wasting more time on this. Nothing is bound to eventuate even if you lodge all those complaints etc. It would have been a good deal if it went through. That didn't happen. It's not the end of the world. There's always a deal down the track - it's a matter of waiting. Trust the inner Ozbargainer. ;)

      P.S - I'd recommend getting a Chromebook (with an Intel CPU) and installing Xubuntu / Elementary OS on it. You won't do better for the price (unless you need windows for one reason or another).

      Cheers

      Signing Out

  • buwa99 on 06/06/2015 - 23:40

    I ended up saying a big "SCREW YOU HP!" and bought this Acer 14" lappy instead
    https://www.ozbargain.com.au/node/196603

    More functional than the Slatebook and I expect will last longer, at least longer than my previous HP lappy. Initial battery life seems impressive (we will see) and Win 8.1 doesn't seem as bad as what I read on the net.

    The other advantage is that I got a call 10 AM the next day it was ready to pick up.

    • djevoultion on 06/06/2015 - 23:54

      I got that too except the quad core version. Not bad for the price. I need to reinstall windows on mine it's a bit sluggish

      • buwa99 on 07/06/2015 - 00:06

        I decrapified it. I don't need it to work hard and it does not have the power of my previous laptop but costs quite a bit less. Mostly want it for surfing, media and the usual boring office apps sort of stuff. It will be interesting to see how much CPU power Win 10 needs.

        • djevoultion on 07/06/2015 - 00:14
          +1

          I did the same and that made a huge difference but I still feel like it's being held back. Linux would be great on it IMO

        • buwa99 on 07/06/2015 - 00:27

          @djevoultion:

          Funny you should say that. I have been looking in to a flash drive USB Linux distro for it as I felt the same. Haven't run Linux for awhile so am a bit out of touch.

        • djevoultion on 07/06/2015 - 09:13
          +1

          @buwa99:

          I wouldn't do flash drive Linux. You're sacrificing speed. With Linux distributions I highly recommend elementary os Freya. It's my favourite hands down and I've tried about 15 distros. My next recommendation would be Xubuntu. Things should all work out of the box with these two distros without much tinkering required by you

  • rodzy on 07/06/2015 - 19:48

    HP offered me a Chromebook 11 as a substitute. I accepted the offer. HP called back to say "Sorry, the Chromebook is OUT OF STOCK also!" They then offered me a Pavilion x2 10" for a meager $259 more (tot $428). I declined.

    • djevoultion on 07/06/2015 - 20:00

      Wow.. So what if it's out of stock. It's not discontinued. They can get more stock in. Jeez. HP really dropped the ball

  • rodzy on 07/06/2015 - 21:18

    I was told they may NOT get more stock. If they do, I'm sure I won't be offered a $169 price tag.

    • djevoultion on 07/06/2015 - 21:21

      Ask them for the first generation chromebook 11 or the chromebook 14. If I were you I'd get the refund and put the money towards a Toshiba Chromebook 2 - I'm loving mine. Plenty of reviews online.

    • Obey on 07/06/2015 - 21:37

      The Pavilion x2 looks pretty nice, it's $388 at Bing Lee, compared to there website @ $499. Any way we can get HP too consider offering it without any further adjustments? If not, my best option would be just take the refund.

  • Obey on 09/06/2015 - 11:47

    Has anyone received any refunds yet?

  • aussie28 on 09/06/2015 - 13:31

    Still no refund and just received this email.

    Hello *****

    May I request you to check your bank account once again. We
    have already applied the credit last week which should reflect in your account.

    Regards,

    Praveen C Rao
    South Pacific CRT
    Printing & Personal System
    Customer Support and Services, South Pacific

    Email : [email protected]
    NZ : +64 09 912 7258
    AU : +61 02 8916 6594
    AU Fax : +61 03 9015 8908

  • aussie28 on 09/06/2015 - 16:14

    Just received a call back from Praveen and he said that he apologises but they actually issued a cheque refund and that I should receive the cheque by Friday then another 3 days for cheque to cash. Absolutely ridiculous.

    • Obey on 09/06/2015 - 16:16

      So they aren't refunding straight back into our bank accounts?

    • Joejoeinc on 09/06/2015 - 16:36

      This is ridiculous.

    • aussie28 on 09/06/2015 - 19:16

      Hi *****,

      My profuse apologies for the delay caused in the refund process. Please provide me a chance to follow-up this case and ensure the status of the Draft and will update you. At this moment, I am really sorry for the situation you have to go through.

      Regards,

      Praveen C Rao
      South Pacific CRT
      Printing & Personal System
      Customer Support and Services, South Pacific

      Email : [email protected]
      NZ : +64 09 912 7258
      AU : +61 02 8916 6594
      AU Fax : +61 03 9015 8908

  • akd on 09/06/2015 - 17:42
    +1

    After I complained to HP compliant centre (Thanks to Jackson), I received call from HP today that online team is working to provide an better alternative than 11in Chromebook and will discuss on Thursday. I will keep you informed.

  • terrys on 10/06/2015 - 13:32
    +2

    I finally phoned today, and "Pat" was finally able to inform [ I don't say "assure" :-(] me that my refund should be processed on Friday and should be available three working days after that.

    I wasted a bit of time, and sent a message using the following site:
    https://ssl.www8.hp.com/us/en/company-information/executive-…

    On the 22nd. of May this year, a post was made on an Australian site regarding a "run-out" model of a laptop, a Slatebook sporting a 14 inch FHD screen running the Android operating system.:
    https://www.ozbargain.com.au/node/195289

    On the 25th. of the month, I placed an order for this machine. On looking back through the comments on the originating site, I noticed there was a discussion regarding a

    posting - bk07 on 23/05/2015 - 09:13 "My order just got cancelled..". It turns out this person had ordered two, and the consensus was that this was the reason.

    It wan't until the 26th of May that people began reporting that they too were having their orders cancelled, with the reason being given that the unit was no longer available.

    That this happened was unfortunate. What did upset people was that along with the information that their order was cancelled was the comment that the refunds of the funds [that

    had been taken immediately the order was placed] would be refunded " with 7 to 10 working days"!

    That the offer was made when the product was not available was almost amusing. That my order was taken when it had already become apparent to your company that the order could

    not be fulfilled was upsetting.

    That your company, an international supplier of both hardware and software solutions, with a history going back to 1939, can manage to take funds from and account as soon as an

    order is placed, but considers it not only acceptable but normal to then take this amount of time to refund moneys to which you have no legal entitlement is reprehensible.

    While not in any sense involved in a major way in I.T. procurement or software assessment and roll-out, my opinion is and has been sought by several hundred over the 25 years I

    have been building, repairing, installing and trouble-shooting consumer level systems. My expertise and reputation is more than matched by many in the forum who also were

    affected by this debacle, and those in the Australian Whirlpool forums who have also taken an interest in this matter.

    The staff on your support lines are doing a magnificent job attempting to calm and reassure the many people they have ringing regarding this matter, but have been given very

    little they can offer the disgruntled consumers, - the most desperate being an offer to post a cheque to one person in a desperate attempt to overcome the inability of

    whatever systems you have in place to deal with this situation in an acceptable and timely manner.

    I would suggest that attention be paid to this seemingly small matter - as although Australia may be a small market, the fact that many of their respected I.T. personnel are

    now considering that H.P. would be well advised to approach Dell for sytems that work is a meme to hilarious to fail.

    As a South Australian, the information that you are also the organisation overseeing the actions of E.D.S. doesn't fill me with confidence.

    You have a small bush-fire starting. I guess you're paid the big money for sorting those.
    It needs sorting.

  • Roary on 10/06/2015 - 16:45

    Yer I also sent them an email today
    Why have I not been refunded yet.. Please explain

  • wippy on 10/06/2015 - 18:46

    My order was created 20 days ago, I got the email around 10 days ago and still have not got a refund on my credit card…. this is just rubbish from HP……. how do we all teach them a proper lesson

  • Obey on 10/06/2015 - 22:25

    Same here, still waiting for my refund.

  • Joejoeinc on 11/06/2015 - 09:41

    I received my money back yesterday sometime..

    My next computer purchase will not be HP.

    • djevoultion on 11/06/2015 - 09:57
      +1

      Mine either but I don't know if I can resist the Ozbargain urge if the deal is too good. I think my brain will block out the branding and it won't be considered lol.

  • wangchaoalan on 11/06/2015 - 13:41

    We wish to update that the credit was posted on 10 June and should reflect in your account within the next 3 – 5 business days.
    Should you have any enquiries, please feel free to contact our customer service number at 13 23 47 (Option 2).
    Our customer service specialists will be pleased to assist you.
    Thanks & Regards,
    Andrea
    Customer Support Specialist
    Hewlett Packard Contact Center
    Email: [email protected]
    Feedbacks: [email protected]

    • Obey on 11/06/2015 - 15:33

      Yep, got the same email earlier today.

  • viki8702 on 11/06/2015 - 16:38

    after giving them few calls, Hp has offered me this as a replacement, earlier they offered me chromebook, but i refused it.
    This looks better, but any recommendations?
    http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?…

    • akd on 11/06/2015 - 17:25

      I think it is good outcome. Are they charging extra or at same price?

      • viki8702 on 11/06/2015 - 17:31

        yeah,same price, they asked me before to pay $199 extra, but true ozbargainer never pay single cent extra.

        • Roary on 11/06/2015 - 18:27

          Thats the same unit they also asked me to pay extra for..
          I am calling them tomorrow..

          Whats the best number to call them on?

        • viki8702 on 11/06/2015 - 19:38

          @Roary:
          Try this one 1300 304 889.

        • rodzy on 12/06/2015 - 12:01

          Interesting. They offered this to me for $249 extra! Did they refund money THEN offer or offer BEFORE refund?

        • viki8702 on 12/06/2015 - 12:32

          @rodzy:
          naa, No refund yet, i lodged the complaint here 1800 625 236 HP consumer complaint centre. Then they called me after two days and came up with this. i suggest try this if you still keen.

  • [Deactivated] on 12/06/2015 - 05:35

    I got an email yesterday and it says -

    "We wish to update that the credit was posted on 11 June and should reflect in your account within the next 3 – 5 business days."

    The wording of this letter makes me question if they have actually refunded money back to my credit card? there is something very wrong with their business practice.

    • Obey on 12/06/2015 - 10:14

      I received the email two days ago, and just saw the refund in my credit card today.

      • buwa99 on 12/06/2015 - 12:49

        Refund shows as 10th June for me.

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