I've had this card for years (and been paying $90/year). Without doubt, the best thing is the up to 2 years additional warranty that you get on new purchases. An an example, if you purchase a TV at JB with 2 years warranty, pay with this card and get 4 years. Not bad! (If it had 1 year warranty, this card matches it and adds 1 year extra warranty)
The other great feature is the $5500 vehicle rental excess coverage. You only need to buy the cheapest policy from Hertz/Budget/Thrifty without the need to pay extra for higher accident protection and this card takes care of the rest (potential saving of ~$35/day).
Until September 30, all new customers get the card with $0 annual fee for life. As this card comes with no rewards, just put the card away, and use it for major purchases where warranty is important.
Other great features are:
- Overseas Travel Insurance
- Purchase Security Insurance
- Price Guarantee
- Interstate Flight Inconvenience insurance
- Rental Vehicle Access Insurance
- Transit Accident insurance
See here for all the details.
I did few months ago. Basically my phone stopped working. Credit card simply forward to chubbs (underlying insurer). They said get quote from repairer. Then they approve, you get it fixed and get money back. Relatively straight forward. Just slow. Some phone repairers are dodgy and actually ask for money for quote.