20% off the dick Smith eBay store. Ends June 19.
The redemption code can only be used for 1 transaction per person. Maximum discount of $500.
Remember to purchase through Velocity Rewards to earn 2 points for every $1 spent on eBay.
LG 65 980T shipped today.
49.5" LED tv for $398 delivered :)
Thanks OP! Got the fuji polaroid as a gift at $63 :D
Got this the day after, good for me!
Looks like DS is not happy with all purchases.
Due to a technical issue we have incorrectly listed a number of products on eBay, unavailable for sale. Unfortunately your order included one of these products. Accordingly we have cancelled your order and processed refund.
Dick Smith
Great … now I have a new phone case but don't get a phone …
what phone did u buy? I wonder if other had the same issue, I did notice the price on ebay is much higher then dse website, except for a few selected items.
I bought an iPhone 5S (one of three sold) … I guess the same email will be sent to people who bought any Apple products, the PS4 or some higher spec Android phones … All the items where the discount made most sense.
Thought about buying the Logitech headphones but this will not happen after this experience. I have enough people not paying for bought ebay items … but now even sellers not wanting to sell when the price is not right.
(I must say I am not a very loyal customer and usually shop where it is the cheapest … but I avoid some stores for years … this will be one of them)
All I can do as a customer is write negative reviews on the web … and that what they will get now. When you do a deal - you stick to it - or don't offer it!
I bought the same phone too in this sale and am very disappointed to have got the email saying the order has been cancelled. Just when I thought I was finally going to get rid of my 5 year old iPhone 3!! I am bemused to have also received an email about a credit for the shipping fee I paid. I wonder how many other people were affected by this error?
Ah well … you can't change this. Your only power is to give a negative review on ebay … and I think you have every right to it. I am sure we get a wonderful deal on the new iPhone 6 when it comes out … ;-)
bastards… how do incorrectly list SOME items during a storewide sale? pretty annoyed with this.. sadly i missed out im buying a LG G2 phone last night, woke up this morning and there was still showing (3 in stock 1 sold) so i went to place the order. clicked buy it now and it said out of stock. (22 sold)….
G2 back in stock, 4 available. Get on it :)
i got one of those 4 as well ;)
There was no 'technical' issue but rather the Ebay person f'ed up. I despise the term 'unfortunately' being used in relation to anything business. What did they do? Receive customer service advice from a ouija board? Shake the magic 8 ball? Maybe it all went like this…
"Hey Steve you totally f'ed up man…"
"What? What did I do?"
"Well you know that email that was sent around regarding the big eBay sale ..you know the 20% discount thing? You were supposed to update the listings and remove a heap of stuff"
"Ugh… no wtf are you talking about Harold?"
"Ugh Steve you didn't get it? Man… you are f'ed buddy…we sold heaps of phones at below cost because you didn't update the listings!"
"Hugh? No one told me about this. I swear I never got the email! Ah man…if anyone asks it was a 'technical issue' as management has no f'en clue how the internet sales division works anyways. Just tell them something got stuck in the cloud and the server was rejected due to an incorrect HTTP protocol because of a flurry of 404's! That always seems to work."
"OK but we need to start cancelling some orders and as you're the Ebay guy you have to do that.. so contact each customer and start doing refunds. Here's the list.."
"Phew.. that is a long list mate. Does everyone on here have to have a refund done? As that is 3 days worth of work."
"Ok tell you what you do - take the magic 8 ball and shake it. If it comes back with a positive response just put the order through and I'll tell management we couldn't process a refund on all the orders. Server glitch and all that. Ha. If it is a negative response do a refund. Don't bother being polite when you email customers either as we are so big it doesn't matter.. I mean what is a few people who get upset. Not a big deal right mate?"
"Sure sure…Ok… First order. This person ordered a phone. Nice!"
Steve shakes the 8 Ball and the reply is - Don't count on it.
"Woops.. bad luck for you! Unfortunately you won't get your order but we will process a refund. A refund that will be processed accordingly. Ha Ha Ha"
That is pretty much how it all goes down in my head any ways.
You should write short stories.
Just wondering, was this email sent to your ebay email or your paypal email? Thanks
Just received this; re: $5 shipping charge -
"Dear Valued Customer,
Thank you for participating in our recent eBay promotion - "20% off sitewide & free delivery". Unfortunately due to a technical difficulty free shipping was not applied at the time of your order. We would like to apologise for any inconvenience and undue concern that this has caused.
We would like to offer this back to you in the form of a Dick Smith Digital Gift Card that may be used within any of our stores or via www.dicksmith.com.au. As a gesture of good will your gift card will be issued at double the amount you were charged for shipping.
We anticipate that your Dick Smith Digital Gift Card will be issued to your eBay email address by close of business Thursday 19th June 2014."
Ah, the promised digital gift card in lieu of a refund. Went through this nonsense for weeks, being promised a refund in the way of a digital gift card. Weeks later, finally received my refund in the way of a physical gift card.
Has anyone been able to use their DS gift cards recently online? I have not been able to use them since this deal https://www.ozbargain.com.au/node/145511
I got this as well, would rather just the $5 back into my account rather than $10 I can only spend at dick smith.
Reply and insist on it. Pretty sure you're covered by Australian Consumer Law as they charged you for something they said they wouldn't.
Tbh, no doubt they will have a 10-12% promo soon and I'll use it to cover the cost of postage (assuming it can be used in conjunction with those promos)
I was fully expecting to receive a similar e-mail to you after ordering the Netgear EX6200 AC1200 WiFi range extender, only to find the price jumping by $60 an hour later. I was surprised when i received this instead.
Thank you for participating in our recent eBay promotion - "20% off sitewide & free delivery". Unfortunately due to a technical difficulty free shipping was not applied at the time of your order. We would like to apologise for any inconvenience and undue concern that this has caused.
We would like to offer this back to you in the form of a Dick Smith Digital Gift Card that may be used within any of our stores or via www.dicksmith.com.au. As a gesture of good will your gift card will be issued at double the amount you were charged for shipping.
We anticipate that your Dick Smith Digital Gift Card will be issued to your eBay email address by close of business Thursday 19th June 2014.
Kind Regards,
The Dick Smith Team
Got this email
"Dear Valued Customer,
Thank you for participating in our recent eBay promotion - "20% off sitewide & free delivery". Unfortunately due to a technical difficulty free shipping was not applied at the time of your order. We would like to apologise for any inconvenience and undue concern that this has caused.
We would like to offer this back to you in the form of a Dick Smith Digital Gift Card that may be used within any of our stores or via www.dicksmith.com.au. As a gesture of good will your gift card will be issued at double the amount you were charged for shipping.
We anticipate that your Dick Smith Digital Gift Card will be issued to your eBay email address by close of business Thursday 19th June 2014."
Anyone received shipping advice / tracking details for their items yet?
Ive had one of my 4k samsung monitors show up, the 2nd one has yet to ship
No tracking showing up for my 60" Samsung. I'm getting the error "unable to find the requested search reference"
I just called the Customer Support Team on 1300 366 644 and after 40mins of talking to them and being on hold while they try and contact the warehouse still no information available. Apparently the warehouse didn't answer the CS persons call so she will try and get in touch with them and call me back with details.
Will it be a dicky saga?
Oh no, that's not good. Did you get emailed a StarTrack tracking number yet?
I'm hoping that the orders are just slow to be sent because they've had so many orders come through.
Keep us updated. I'll let you know if the tracking number starts working for me
no tracking number or shipping advice received yet.
Will update as info comes to hand
Just wanted you let you know that the TV was attempted to be delivered to me today. Tracking wasn't working but I was carded, time to reschedule the delivery.
All the best with your order.
Thanks for update. Just to confirm - you didn't get any notice or advice that the TV was shipped until delivery was attempted?
Sorry for the late reply, forgot to check back. No notice or advice, you can check the tracking to see when it's loaded onto the truck but
Just bought a Samsung 60" (152cm) FHD Smart 3D LED TV UA60H7000 $2274/- not sure if it is a bargain.. TGG have listed it at $2698.
Thanks OP..
I'm just about to buy the same. Harvey Norman had a VIP sale tonight, they jacked the TV up to $2888 (I was there two days ago and it was cheaper). I've asked around and no where could get close to Dicksmith's price.
Can anyone confirm if you get an Australian receipt, with ABN and GST details? I'm buying a phone and will salary sacrifice it, but need these details.
You will be emailed the tax invoice. It will look look this http://files.ozbargain.com.au/upload/39370/23400/image.jpg
Thanks so much unity
Bloody hell, bought an xbox one controller and got sent a 360 controller instead. Great work dick Smith, guess I'll have to waste my time going into the store and exchanging it.
my god, how do they get these things wrong. Aren't they scanned to check SKU is a match? No wonder online shopping in Australia is shambles
Yep same thing happened to me.. the idiots…
ORder an Xbox One controller, got a 360 instead…
Deleted
Well just pulled the pin on a Samsung Galaxy Note 3, black, unlocked (4G, 32 gig) for $653.60. Fingers crossed now….
Saved $100 on a new laptop (which was already discounted by 20% too according to the DS website) , thanks ozbargain! It's a decent laptop too, got a quad core processor!
We need a couple of extra lappies for some business use - general business applications - nothing too intense.
What did you go for?
Most important things are startup speed, weight and time it can last on battery power (6-cell?).
I brought the Toshiba Satellite 15.6" C50-B032 NB. Mostly because it was great value for money, and I only needed a basic one. I'm not sure if it will fit your needs, but give it a look.
Thanks. Good price. Have you received it yet? Just wondering how the CPU performs - quad core but ye 'ol Pentium. Looks like low power consumption though which is good on battery life.
if anyone is interested wow game cards for $25.18 with discount http://www.ebay.com.au/itm/PC-World-of-Warcraft-60-Day-Time-…
Has anyone received shipping confirmation for the items they have purchased? I purchased the note 3 but haven't gotten any confirmation yet.
Same here, no confirmation for my Note 3
Nothing received yet and as I type this I am on hold waiting for a customer support agent to get back to me.
On hold time to answer was 20 mins, and another 20 mins talking to them and being on hold while they look into it.
They tell me they can't get through to the warehouse to determine the delay and they will call me back by 7pm to update me.
I have left 2 messages via ebay contact seller - neither has been responded to.
So much for the fast delivery they advertise on the ebay site (http://stores.ebay.com.au/dicksmithonline/pages/fast-deliver…)
Dick Smith offers express nationwide delivery to any Australian street address. Orders are dispatched within 1-2 business days from a local fulfilment site. Track events for your order will be sent to you via email or SMS
To be fair I only ordered yesterday, and with the influx of orders I'll cut them some slack and expect them to ship by Friday. When did everyone order?
I ordered on the 16th June so its still within 2 days at the moment, so I'll have give them till Friday then.
I ordered two items in one order.
They shipped one of the items to me and an invoice for it too. Still no idea what is happening to the second one.
I'm giving them a week, not in a rush at all. I bought a ps4 controller and I don't even have a ps4. Damn you ozb.
Well I just received my shipping notice, although the tracking link doesn't work yet.
It will be an auto issue of tracking notice, so it wont have a scan until tomorrow evening when its collected.
ordered on the 15th.
Received invoice 4pm on the 18th shortly followed by the shipping advice with tracking number for startrack
I ordered the note 3 yesterday, still nothing from them. Hate this waiting game…
Well spoke too soon….e-mail just came through. Same as everyone else above however, the tracking reference doesn't match the site. Patience….
As ive said before, its an auto generated tracking number, so it will not go live until it is scanned into the system, which will be tonight sometime.
Everytime I've ordered from DSE it says the tracking number won't update until around 7pm the day it gets picked up.
Just give it some time.
I just received my tracking number for the phone. Happy days:)
I ordered a TV with an estimated delivery of Thursday. Still no tracking number.
My phone has arrived this morning! Woo Hoo! Very fast service.
Well, my number is in the system this morning and was picked up by Startrack at 3pm today in Canberra. Most likely to receive it on Monday I think
Well, my Note 3 is enjoying a whirlwind Australian tour, it left Canberra & arrived in Adelaide this morning, still has to get to Melbourne sometime…
ordered a samsung note tablet on sunday night, still haven't got tracking or a email….pls
Thinking of getting this 42" Panasonic TV at $560
Is this a good deal? Are there any better 40-42" units out there?
How did I miss this. Lol
It's still on
I meant initially
are there any good priced 32" tv's?
One for playing games preferably ps4 and wii U, i've read whole thread and doesn't seem to be any good tv sales, if not what are the best 32" tv's on the market for games.
Thanks.
received my TV this afternoon
"You have been sent a Dick Smith Digital Gift Card.
Click the link below to print your Dick Smith Digital Gift Card to be used in any Dick Smith stores within Australia."
$10.00 gift card, as they mentioned. Expiry is 19 June 2015.
is the code cdsh20 expired? trying to use it for a swann camera system http://www.ebay.com.au/itm/SWANN-DVR8-1425-6-cameras-15-LCD-… coming in at $699, when I apply the code it says not valid.. but on this thread it says expires 22/6..
I bought some stuff the other night and now there's some movement on the shipping tracker. Yippee !
Hang on, it's going the wrong way!! I live just north of Newcastle http://files.ozbargain.com.au/upload/103404/23482/untitled_-…
Stuffed around by Dick on this order.
15/6 - Ordered TV online. 10 in stock.
16/6 - Spent 1hr on phone because of an issue with the billing (but not shipping) address, told it'd dispatch soon.
19/6 - Estimated delivery date passes, no shipment notification. Give up on phone after 30mins.
20/6 - Ebay message sent. Still unanswered.
21/6 - Email sent.
23/6 - Facebook message sent. Customer rep calls to say that the TV is out of stock but they'll "do me a special favour" and find one that will ship "today", but that the delay is a consequence of my ordering something with limited stock. Invoice is sent with the mistake I tried to fix a week ago.
24/6 - TV yet to be dispatched. Not sure I'll have more time to follow up today.
I know expecting customer service from tricky dick might be a little optimistic, but blaming someone for ordering an item that their own eBay store said had ample stock seems a bit rich.
Anyone else having shipping issues?
Auto reply to eBay messages:
dicksmithonline is out of the office until 07/01/2014 and may not be able to respond to your message.
Message from dicksmithonline:
Hello,Thank you for contacting us! Our eBay team are hard at working responding to all our customer messages. We are currently experiencing a high volume of messages and there may be a slight delay in response times. We apologies for the inconvenience caused and will respond to your messages as soon as possible.
Regards,
dicksmithonline
Got an email at midnight saying the order would ship today, and an eBay message at 10am saying they're out of stock and cancelling the order.
Which is it?
…the TV that was shipped yesterday (read: before above two messages) arrived today, with a second now dispatched. Go figure.
Ring them and ask if you can do a click and collect order, its what i did for one of my samsung monitors as i couldnt be bothered waiting for stock to come in.
I'm without a car at the moment and the only DSE nearby with stock is two bus rides away. I can do it, but the free shipping offer was a ton more convenient than lugging a 50" TV on public transport.
My shipment had an incorrect post code so startrack couldn't deliver. They emailed DSE on Friday 20th BUT DSE have not responded to them as of 3pm today. Startrack won't/can't change the delivery details without DSE confirmation.
After 54 minutes on the phone to DSE today, most of it on hold, they took my details and said someone will call me. WFT! At least I convinced the CSR to take all the new address details as it now needs a redirection and had it all logged into their system…. or he was keyboard tapping :-)
The customer service person couldn't get details of my order, took my details and said someone would call me. Poor service - seems the call centre is understaffed and the fill-ins don't have access to the orders.
waiting……
bought LG G2 on the 19th - haven't heard a thing, ebay message sent, on the phone now too them (27mins on hold without anyone answering) i've got no update, no tracking number just nothing.
anyone bought a G2 and had it delivered?
might have to try there facebook page and see if i have anymore luck…
Well, got my Note 3 yesterday, but one of the box seals were broken, so emailed DSE (the other sticker says don't accept if the seal is broken). No response yet so will probably try ringing them tomorrow, sounds like I'll be on hold for ages…
paid for 49.5" tv on the 16th, ebay page said it would be delivered by the 23rd. ebay page shows no tracking number and no status update, it just says not shipped. have contacted via ebay twice with no response, and am currently on hold to dick smith support (horrible warped hold music that sounds like nonsense)
if i receive no contact by cob today i will be leaving negative feedback and requesting a refund.
I've found they eventually answer eBay messages after approx a 4 day delay.
The rep on their Facebook page is very helpful if you send a private message, but it takes some time for them to confirm details as eBay orders seem to be on a different system.
Could you please specify which Facebook page? I've been onto a few of theres and sent some PM's with no reply.
Thanks.
just got an email stating that dicksmith no longer have stock of this model, even though when i purchased from ebay it stated there was 24 left in stock
so much for supporting local business, why, to get this level of customer service ?
dicksmith: what a joke.
AND i just noticed they did not honour the 20% discount code - the full amount was deducted from my paypal account even though it shows the 20% discount
im just going to get a refund - i will no longer support this local business no matter how good the deal will be.
the facebook page is
Got a reply on eBay, apparently its going to be picked tomorrow, with a bit of luck might get the phone mid next week.
update: facebook rep said they would update me to the 54" model free of charge, to be delivered next week. but ebay communication still says that the product is out of stock bad luck sorry.
Dammit. After a 2wk wait I'd have easily waited another day for a larger screen and extra HDMI ports.
Hi kamkam, do you mind pm me what you sent to Dick Smith? Their FB rep told me the online store and ebay store are two different stores. I have been waiting over 2 weeks for a tv order and the ebay store said they're out of stock - when I checked their ebay store there is 4 avail but at a higher price to negate the 20% promo they having running now.
Thanks
Still without my LG G2 :( misses is getting a little tired of using the iPhone 3G haha
Still waiting for my G27. No ETA and I've sent a message through ebay, took 4 days for a response:
Thanks for your message.
Apologies for the delay in reply.
Due to the high demand for products we have had to allocate your order to an alternate site for fulfillment.
Alternately you can select another item or cancel your order.
Cheers,
- dicksmithonline
I don't know if this means it's actually being ordered, nor do I have a delivery eta (ebay still says Estimated delivery on or before Tue. 24 Jun) Finally got through to online customer support but they are different - I've now been given three numbers to try tomorrow!
Just received this:
Thank you for shopping with Dick Smith Online.
In relation to your order, we would like to inform you that the ordered item has been discontinued and we are not expecting any new stock.
Please be advised that we have cancelled the order and processed a refund for the transaction. Please allow 2-3 business days for the funds to appear in your account.
We apologise for the inconvenience caused and appreciate your understanding in this matter.
If you have any further enquiries please do not hesitate to contact us via email ([email protected]) or on 1300 366 644.
Kind Regards,
Dick Smith Team
Should you have any more queries and need for verification, please do not hesitate to call us @ 1300 366 644
(8am - 7pm AEST Monday to Friday, 10am - 2pm AEST Saturday and Sunday . We would be happy to assist you over the phone.
*Even though i received two other emails stating that my item was picked and ready for dispatch in one email then the other that it was going to be dispatched that day.
This aint over Dickie…………….
well it's over…. and i am the victor.
after a lengthy 1.5hour phone conversation the outcome has been positive, i now have the phone from my local store and i will be receiving a $30 DS gift voucher (cheap chromecast kthx)
If anyone wants further info that may assist with their DS issues similar to mine PM me.
I'm keen to know the answer to this also, anyone?
For any TV really.