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Connex Melbourne - free daily train ticket for Metcard monthly, 6 monthly or yearly holders.

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Connex Melbourne - free daily train ticket for Metcard monthly, 6 monthly or yearly holders.
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MichaelRoos on 01/05/2009 - 15:02 theage.com.au (309 clicks)

Connex must offer compensation for Metcard holders of monthly, six monthly or annual ticket holders - 1 free daily ticket can be claimed. Trains for April were performing below guidelines and a free daily ticket is on offer.

Only available to Metcard 1 month, 6 month or annual ticket holders.

Connex says people can apply for the ticket by filling out a claim form from staffed stations or the Connex website.

Claim form is available here - linked for your convenience.

http://www.connexmelbourne.com.au/media/docs/2009_compensati…

It's not much, but it's getting something back for all those late trains!!

Travel Connex Metcard Public Transport Train

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closed Comments

  • neil on 01/05/2009 - 15:12
    +1

    I predict a lot of -ve's coming this way.

    The compensation makes no sense, if you have a 6 month or annual ticket, what use is a daily ticket to you?

    • MichaelRoos on 01/05/2009 - 15:20
      +2

      Yeah, it's kind of superfluous isn't it. I guess you could just give it to someone you know who travels less occasionally. I just like getting free stuff, maybe I'd pin it on my wall and just look at it for a while :-p

      • wezza on 01/05/2009 - 15:54
        +1

        Yeah i'm on a yearly. I just save them and give them to rellies or the gf if we go to the footy.

    • pork chop on 01/05/2009 - 16:27
      +1

      You don't have to apply for one if you feel it's of no value to you. Some people do in these tough times. A Daily Zone 1+2 costs almost $10.

  • ihuangyu on 01/05/2009 - 15:15

    I clamed for the March on 2/Apr, which are 2 daily tickts. But still not receive anything.

    • neil on 01/05/2009 - 15:17

      Can you claim late ticket compensation?

    • amkssg on 02/05/2009 - 02:23

      If u sent in a metcard that was valid in march, they will not send u anything.
      You need to send in a metcard that was valid ON 2nd of March. ie the monthly metcard which u validated in FEBRUARY!!!

      (Thinking about it, not many will keep their expired metcard for an ENTIRE month just to know if connex is giving compensations)

  • MichaelRoos on 01/05/2009 - 15:24

    Also of note - You can claim tickets for up to two months after the end of the penalised month.
    They were also late in March so you might be able to claim for that month too!

  • user27 on 01/05/2009 - 15:48
    +1

    good find, quite often people miss these sorts of deals that take advantage of the fact that not everyone will knoe about it and save money.

  • thangcuoi on 01/05/2009 - 15:51

    Thanks for the notice. Even though I can't use it, I always print out the form for my friend who has a monthly ticket.

  • i0k-0RU2zd10c on 01/05/2009 - 16:03

    I have a monthly ticket but I only use it for trams. How will they know if I only use my ticket for trams ?

    • elguapo on 01/05/2009 - 16:08

      They won't know.

    • gstfree on 01/05/2009 - 16:24

      no worries man.just send your ticket with the claim form,who knows?

  • gstfree on 01/05/2009 - 16:31
    +1

    deal itself is not bad.
    ppl will be angry with the connex.obvisouly the service provided by the connex is not up to the "standard" and two daily ticket are definitely not sufficient for compensating the time wasted by the commuters.government should not renew the contract with the connex and should make the stronger tender such as Hong Kong MTR to take over the messy train network.

  • 00 on 01/05/2009 - 16:56

    not a deal. this is compensation for poor service. a true 'bargain' would be a public transport system that wasn't so flawed

  • aggregate on 01/05/2009 - 17:04
    -8

    This is not a bargain. The ticket price is far too expensive for the services we are getting.

    • che0173 on 01/05/2009 - 17:16
      +1

      we're not talking about the ticket price we originally paid for here, we're talking about the free ticket…

      go get urself a motor vehicle if you don't want to pay for the public transport services

  • thrones on 01/05/2009 - 17:29
    -4

    wow one free ticket. big deal.

  • chriz on 01/05/2009 - 17:54

    this is why they're delaying the new ticketing system, because then they'll actually have to refund alot more money. who can be bothered filling out a form for a free ticket.

  • thangcuoi on 01/05/2009 - 19:10
    +1

    I don't understand why people feel the need to vote negative on something that they don't use. It's not like the person who takes the time to post this deal are getting anything out of it, spamming or trying to defraud you. I'm pointing this out because such negative attitude might discourage future posting of good deals that we will all miss out on.

    • pearldrops on 01/05/2009 - 22:18
      +2

      Totally agree. Don't shoot the messenger. Only if the bargain wasn't TRUE, that deserves a negative. Although I do not get the free ticket (I always buy mine x10 daily, afraid I'll lose my the entire yearly card!), but I sincerely think this is a good post, coz not everyone knows about this.

      • MichaelRoos on 04/05/2009 - 08:43

        Thanks for the positive feedback guys. The trick with these types of sites is to not take too much personally. If my post helped one person - that's great. If it helped a number of people it's even better. I do respect people's rights to vote negative and I don't take it personally. Rest assured, I will post again :-)

  • amkssg on 02/05/2009 - 02:17

    The reason why u do not receive your FREE metcard is because most people request compensation for the WRONG month. Hahaz…

    When connex and yarra trams say "valid during the month of …." what it really is saying (if u bother finding the terms and conditions) is "valid for use on the FIRST WEEKDAY of the COMPENSATION month".

    So, to claim April's compensation, you need a suitable metcard that was valid ON 1st of April, not one that was valid DURING April.

    In the case of march compensation, u need a metcard valid on the 2nd of March.

    • redforever on 02/05/2009 - 19:18

      bsmksg,
      I don't think you got it right. What you are saying if I bought and validate a monthly ticket on 2nd of April, I will not be able to claim it even though I have used the system for 96.667% of the month and most likely have been inconvenient by the late trains. I used to catch the train everyday to work but not anymore. From what I understand, you can make a claim as long as you have a validated monthly, 6 monthly or yearly ticket that is valid for use on any 1 day in the compensated month.

      By saying that, it is most likely that most regular monthly ticket holders will be able to claim twice as they will have 2 consecutive monthly tickets that covers parts of the compensated month. Having said that, yes, I have done it before by claiming twice and did receive a free daily ticket for each claim. Just make sure you use different names for both claims.

      I don't think they have been penalized enough compare to the increase revenue due to the higher usage. So everyone with monthly tickets, go ahead and claim twice. You don't need postage so it's worth a try. You only need an envelope (no postage required) and an A4 paper.

      • amkssg on 02/05/2009 - 19:31

        It is mentioned EXPLICITLY on metlink's and connex websites that it has to be valid on the FIRST WEEKDAY of the compensation month.

        Go to this link: http://www.connexmelbourne.com.au/index.php?id=75
        Quote (paragraph 8): "Customers with a periodical ticket of four weeks or more, valid on the FIRST WEEKDAY of an eligible compensation month"
        (I have emailed Connex and this has been confirmed, unless u have an unusual case where your ticket expires for example, on the 1st or 2nd day of the month)

        I know it is really stupid, cos no one would actually keep an expired metcard for an entire month just to find out if connex is giving compensation. (In fact, i think connex tries their best not to compensate)

        AND ALSO, connex knows that MOST people would send in the WRONG month's metcard, which is why they announce it so openly (as they do not need to compensate u if u send in the wrong card).

        And btw, i do claim every month since January.
        January was a special case where you could claim TWICE as there were TWO compensations being made, one for 1st Jan, and another for 25th Jan. (25th Jan being FREE TRANSPORT DAY). That was an exception though.

        • redforever on 03/05/2009 - 17:17

          Well, my bad. I did not read those T&C. They might have changed the conditions as I really did get a free daily ticket for both my claims a while ago.

          It's interesting that this requirement is not printed on the claim form as this is really the main requirement to be eligible to make a claim and on the page where the April performance is published, ( http://www.connexmelbourne.com.au/index.php?id=81 )it only says "This month, each customer who used a monthly, six-monthly or yearly ticket on our train system in April 2009 is eligible for a free daily ticket for the equivalent zone/s as compensation."

          So I reckon it's worth a try if you don't need to keep your expired ticket.

  • Tiredman on 02/05/2009 - 19:29

    Time for connex to go, they are horrible. Try SMRT, much better.

    • amkssg on 02/05/2009 - 19:38

      Nah… MTR is better. SMRT is good as there are specific tracks for each train line. However, in melbourne, all train share the same set of tracks (city loop), therefore SMRT is pretty untested.

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