[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

Moved to Forum: Original Link

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

  • ThinkPad Edge E330, E531, T530, T430s & X131e display options
  • ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

  1. E330 - $165
  2. E431 - none
  3. E531 - $176
  4. L430 - none
  5. L530 - none
  6. T430 - none
  7. T530 - $187
  8. T430S - $187
  9. X131e - $132
  10. X230 - none
  11. X1 Carbon - none
  12. X230T - none
  13. W530 - none
  14. Helix - $330
  15. Twist - none
  16. B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

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Comments

  • freakitude on 16/09/2013 - 20:10

    i was one of the first 50 or so upvotes and ordered pretty early too.

    order status still says " your order is being verified".

    also paypal and credit card showing payment pending. but no cancellation email yet.

    • cwongtech on 16/09/2013 - 20:18

      If it's being verified, they will most likely be calling you up to confirm some details, keep your phone next to you!
      Source: I ordered an E520 a while back.

      • rmk on 16/09/2013 - 20:22

        I checked out as a guest and I don't think put my mobile, mine still saying being verified but I'm neither here nor there so happy to get product or refund

    • skinny on 16/09/2013 - 20:30

      Even if payment was taken, they refund the money as it happened to me when part order was cancelled due to low stock once with Lenovo. But Good Luck and hang in there, you had good fun with the entire episode - totally free!

  • ConstipatedCashflow on 16/09/2013 - 20:14
    +15

    16/09/2013
    The day Lenovo declares war on OzBargain?

    • diamondtouch1 on 16/09/2013 - 20:41
      +5

      THIS. IS. OZBARGAIN!!!

    • BuyNow Think Later on 16/09/2013 - 21:00

      Bring it on! The professionals vs Lenovo! Let's see who will win?

    • looseylu on 16/09/2013 - 22:05
      +1

      they know your weakness…bargains…

  • payitforward on 16/09/2013 - 20:19

    haven't received order cancellation yet. ordered on 15/9/2013 1:30 AM ThinkPad Edge E330 Intel Core i5-3230M.
    Order Status: Order Processing.

  • Falbium on 16/09/2013 - 20:33

    My order (e330) was just updated and is now "released to manufacturing", looking good so far.

    • cwongtech on 16/09/2013 - 20:49

      arctic blue base model (e330)?

      • snorbert on 16/09/2013 - 22:54

        Just checked my quantity two order of the base E330, arctic blue, only upgrade the 2x2 Intel a/b/g/n wireless (and Win7 instead of Win8 :-) ; they are showing as released to manufacturing. Fingers crossed. =:^)

      • Falbium on 16/09/2013 - 23:35

        Yes, except for the extra $7 or whatever it was for decent Wi-Fi.

  • POWERevolution on 16/09/2013 - 20:34
    +4

    Your order has been cancelled as you requested.

    Got cancellation email too and I didn't contact them yet….BIG LIAR LENOVO!

    • ryang on 16/09/2013 - 20:36
      +10

      Looks like customer number AU00000001 decided he didn't want to place all those orders…..

  • beralj on 16/09/2013 - 20:40

    Did everyone get an email when their order went to released to manufacturing???

    • bzha515 on 16/09/2013 - 20:45
      +5

      Yes, I did. Order status still ’Released to Manufacturing', but just received a cancellation email said as my request, they cancelled the order.

      It shows they cancelled the Earbuds & Shipping, but I think what they mean is the whole order has been cancelled. Poor lenovo, poor excuse. At least they owe us an apology.

  • jv on 16/09/2013 - 20:43
    +6

    I ordered an E531 and only the earbuds got cancelled,

    I'm not van Gogh… I want those earbuds!!!!

    • yannyrjl on 16/09/2013 - 20:58

      same that's what I got too

      But they adjusted the order total as well, removed the headphones from the order ??? WTF

      Qty Part no. Description Status* Price Total
      1 6885CTO ThinkPad Edge E531 Express - 1 Yr Depot Released to Manufacturing $305.18 $305.18
      -System details
      1 0B47313 ThinkPad Noise-Cancelling Earbuds Cancelled $0.82 $0.82
      -System details
      1 YSNH004 Free standard shipping Cancelled $0.00 $0.00
      -System details
      Subtotal $305.18
      Shipping $0.00
      GST $30.52
      Stamp duty $
      Total $335.70

      • Sshanaz on 16/09/2013 - 21:16

        Same here, I received the email advising that the ear buds and shipment has been cancelled however laptop is released for manufacturing.

        I guess they mean the whole order has been cancelled.

        Liars, I don't think they are gonna honour this deal!!

  • lknight on 16/09/2013 - 20:45
    +4

    You guys all know that if any one of us get their order shipped, all the other annoyed people will whinge with Lenovo. For that single reason, Lenovo will ensure all of the orders are cancelled. So quit refreshing this page :D

  • rainjy on 16/09/2013 - 20:56
    +1

    shipping canceled but e531 released to manufacture
    does it means we buy this notebook but they cant send it because the shipping was canceled?

  • drbargain on 16/09/2013 - 20:56

    Just got a cancellation email through, Only ear buds and free shipping cancelled.
    Laptop (e531 with i5 upgrade) still had status of Released to Manufacturing.

  • zsccat on 16/09/2013 - 20:57

    I am in the same boat. I have received the cancelation email. Now just wondering when I can get my money back. @_@

  • robinsoa on 16/09/2013 - 21:13
    -1

    E330 buyers > greedy headphone E531 buyers :P
    Smarter too?
    btw I hope we all get our shiny new lappy's and Lenovo need a smack in the head for handling this so badly…

  • constipated on 16/09/2013 - 21:13
    +3

    I know everyone wants to hope, and hang onto the bargain. Heck I do too. But I don't hold much hope for my E531. Waiting for the email to arrive.

    Don't flame me for just thinking but my theory is that the cancellation emails with earbuds and shipping cancelled actually mean the whole thing is cancelled.

    Just a sign that their system is not geared up to handle them cancelling orders, hence the lack of an email where they state they are cancelling, and instead they send you one as if YOU had cancelled (which would be the normal occurrence).

    • lac0449 on 16/09/2013 - 21:46

      I would say thats why shipping has been canceled as a priority.

  • WhiteEvo6 on 16/09/2013 - 21:17
    +3

    Haven't received anything, my Paypal transaction is still pending. I assume ill get a cancellation email tomorrow. Its a shame but oh well, better to have tried. Annoying that on one of the first pages one our OZ members contacted live chat and was told the deal was correct, he even posted a screen shot. This is why I bought as I felt that confirmed it was an authentic deal and not an error.

    http://phreakuency.files.wordpress.com/2013/09/1.jpg
    http://phreakuency.files.wordpress.com/2013/09/2.jpg

    • beatthesystem on 16/09/2013 - 22:49

      yeah it's disappointing. Exactly like the Kogan confirmation tweets.

  • spychiatrist on 16/09/2013 - 21:18
    +3

    Email from Lenovo

    "Dear xxx

    Your order has been canceled as you requested"

    WTF. I didn't request anything!

  • aec on 16/09/2013 - 21:20
    +2

    Received the second cancellation email moments ago. The first email was for an e531 base model order placed on Saturday. The second is for the upgraded e531 ordered placed on Sunday. I don't mind they cancel the order, as I don't really need one or two. But they lie to me/us, stating the order was canceled as I requested.

    • WhiteEvo6 on 16/09/2013 - 21:21
      +1

      It would be a standard email template…I wouldn't take it personally.

      • aec on 16/09/2013 - 21:41
        -1

        i am not taking it personally, i am not saying i am taking it personally either.

        make ur point clear.

    • Broskies on 16/09/2013 - 21:34

      Were the actual laptops cancelled or just the earphones/shipping?

  • spy on 16/09/2013 - 21:21
    +1

    Cancelled as requested?

    Lame excuse Lameovo!

  • eegos on 16/09/2013 - 21:23

    ouw cmon lenovo!!

  • [Deactivated] on 16/09/2013 - 21:24

    Kogan'd

    • spy on 16/09/2013 - 21:28
      +4

      Kogan'd by Lameovo

      • [Deactivated] on 16/09/2013 - 21:47
        +1

        its called: KogaAmazoLenoed! lol

  • azhar7772 on 16/09/2013 - 21:28
    +3

    I have just posted "Shame on Lenovo" comment on their facebook page. These people wasted so much of our time. If there was some error, they should have corrected in few hours. Not bloody 3 days. So come on guys, flood their facebook, twitter page with "Shame on Lenovo" notes and teach these morons a lesson.

  • Broskies on 16/09/2013 - 21:31

    Hopefully the cancellation of the free shipping and the earphones is just a way to make some money back on the orders that have already gone to manufacturing.

  • Choogz on 16/09/2013 - 21:32

    No cancellation email yet just wish they would get off their ass and tell us so I can order a MBA already!

  • vinc on 16/09/2013 - 21:36
    +2

    http://www.groubal.com/lenovo-fails-to-honor-sales/
    Guys come and take a look. Here was a case of lenovo price error back in 2011.
    At least they had someone from the rep stand out and explain.
    Comparing with this time, I hope they can take their response for their mistakes,
    cuz they owe us an apology.

    • billjnr on 16/09/2013 - 22:44

      "We were able to fulfill several hundred orders on a first come, first serve basis."
      did u order early?

  • errorius on 16/09/2013 - 21:37

    received cancellation email moments ago…order was placed sat afternoon

  • marka on 16/09/2013 - 21:38
    +1

    Does anyone else think that "cancelled" shipping would mean we won't be getting the laptop or the earbuds?

    Lenovo will probably tell the manufacturer to cancel the orders.

    Annoyed that i cancelled my E330 order this morning :(

  • [Deactivated] on 16/09/2013 - 21:40
    +21

    Dear FreckleNuts,

    Thank you for your order.

    Unfortunately your purchase was connected to a pricing error, and has subsequently been cancelled. We apologise for the inconvenience. We take such issues seriously and the matter has been placed in the hands of our technicians to reduce the chance of any recurrence.

    As a token of our appreciation for your interest in our products you have been placed in the draw for double passes to ‘Believe Australia’ with Justin Bieber at the Brisbane Entertainment Centre on 26 November 2013. Please check your email periodically for the outcome of the draw which will take place on 28 September 2013.

    Warm Regards,

    Lenovo.

    • bibiphok on 16/09/2013 - 21:42
      +15

      LOL Justin Bieber, they are cruel

      • Lazer on 16/09/2013 - 21:46
        +3

        Token of appreciation???

        more like a punishment ffs bieber

      • dragon7 on 16/09/2013 - 21:50
        +3

        Wtf, that's torture, as if the agonising wait werent enough. Lameovo , shameovo.

    • nedkelly on 16/09/2013 - 21:45
      +10

      no noise-cancelling earbuds, but you go in a draw for a Justin Bieber concert?

      • mily on 16/09/2013 - 22:03
        +5

        Does Lenovo understand why the NOISE-cancelling earbuds are so popular these days?

    • Souljarh on 16/09/2013 - 21:46

      LOL @ your username and "Beliebe Australia"

    • herbo on 16/09/2013 - 21:48
      +8

      Is that serious? I would tell them to keep my $336.60 just to get my name out of that draw!

      • [Deactivated] on 16/09/2013 - 21:55
        +3

        Is that serious?

        I don't think so.
        FN & his subversive crap is nothing new on OB.

    • lac0449 on 16/09/2013 - 21:49
      +3

      Rofl…. rubbing salt into the wound? Is second prize a twerking session with MC :)

    • nahi11 on 16/09/2013 - 21:52
      +1

      AHAHAHAHAHAHA Good luck with the draw :p

    • cwongtech on 16/09/2013 - 21:52

      E531 or E330? Can the people who are receiving cancellations post which model they bought?

      • elgoog on 16/09/2013 - 23:17

        I only had one order for the E531.

    • Vomo on 16/09/2013 - 21:54

      Salt in wound!

    • skinny on 16/09/2013 - 21:57

      Wow! you are so lucky…LOL

    • raybies on 16/09/2013 - 22:31

      Talk about rubbing salt in our wounds, I mean bargains… sorry that was my parrot impression.

    • dri on 16/09/2013 - 22:36

      Good to see Lenovo has given you the chance to be a Belieber.

  • [Deactivated] on 16/09/2013 - 21:51

    Justin Bieber concert?

    Torture continues at Lenovo

  • rmit on 16/09/2013 - 21:51

    just received order cancellation email. shame on lenovo!!!!!

  • fchis on 16/09/2013 - 21:54

    Please ban any future Lenovo deals on this forum.

    They are so unprofessional! There isn't any compensation or even an apology from the No. 2 PC manufacturer in the world.

  • Sshanaz on 16/09/2013 - 21:54

    Following is extract of their terms and conditions and clearly they don't have any liability if they choose to cancel our orders.

    If a Product or Service is quoted at an incorrect price due to typographical error or error in pricing information:

    (a) Lenovo has the right to refuse or cancel any Orders placed for the Product or Service quoted at the incorrect price, even if Lenovo has confirmed the receipt of your Order and reserved an authorised amount on your credit card, or received your direct deposit;

    (b) if Lenovo has reserved an authorised amount on your credit card, or received your direct deposit but subsequently cancelled your Order, Lenovo will not process your credit card payment (full authorisation hold on your card will automatically expire after 7 days for Visa cards and MasterCards and 30 days for American Express cards), or will refund your direct deposit to your nominated bank account for the amount paid; and

    (c) Lenovo will attempt to notify you as soon as possible about the error and you will have the option of purchasing the Product or Service at the correct price.

    • dyziplen on 16/09/2013 - 22:04
      +1

      Thats all good. But they should just say that instead of saying the customer cancelled the order.

      • Sshanaz on 16/09/2013 - 22:06

        I agree - they should admit it was pricing error but the customers requested to cancel the orders.

    • bargaino on 16/09/2013 - 23:09

      But my terms and conditions clearly state that all sales are final.
      If lenovo could not be bothered to read them before accepting my payment, that's their problem.

      • wtfnodeal on 17/09/2013 - 00:05

        Neither yours or Lenovo T&Cs don't overwrite consumer laws. Your offer has not been officially accepted if your payment has not gone through yet.

  • Juice08 on 16/09/2013 - 22:06

    Anyone get a cancellation for the E330? The E351 was an obvious error in that you upgrade to a FHD screen and get money off. But the E330 … ?

    • andrewr on 16/09/2013 - 22:26
      +3

      30+ E351 cancels reported in this thread.
      0 E330's so far. Fingers crossed they honour these.

  • [Deactivated] on 16/09/2013 - 22:08

    Can I just say, they cancelled shipping first so no laptops were sent out (stop the bleeding). Then they would cancel manufacturing. Then put those already manufactured into storage for the next pawn who comes along buying at full price. VOTE REVOKED

  • xfiledavid on 16/09/2013 - 22:15

    cancelled email received as well was for the 531

    that apparently i requested.

  • easternculture on 16/09/2013 - 22:19
    +3

    currently waiting in anticipation for my cancellation email

    am really excited and cant wait to get lenovo'd !!

    lol

    • herbo on 16/09/2013 - 22:25

      Me too. Ordered stock 531 at 11.25am last Saturday. No cancellation email yet. I don't really know why but tonight I just can't stop checking my email, high excitement

  • dyziplen on 16/09/2013 - 22:21

    Is it me, or is the cancellation email only cancelled the earphones?

    • bargaino on 16/09/2013 - 23:10

      not just you.

  • andrewr on 16/09/2013 - 22:24
    +1

    E330 hanging in there. Go you good thing!

  • jv on 16/09/2013 - 22:25
    +6

    Their new slogan…

    Have you been Lenovo'd ?

    • andrewr on 16/09/2013 - 22:30

      No, I ordered a E330. Happy as….

    • easternculture on 16/09/2013 - 22:31

      and Justin Beaver is the star of their new show "Lenovo'd"

      • mily on 16/09/2013 - 22:45

        What happens if everyone in the concert is sent by Lenovo because of this failed campaign?

    • spy on 17/09/2013 - 00:02

      mine's better…. Lameovo'd lol

  • Colombian on 16/09/2013 - 22:26

    I'm still waiting for the cancellation email, ordered Saturday about 11:30pm. Credit Card charged.

    • jv on 16/09/2013 - 22:49

      If your credit card has been charged, then you have a valid contract with them and they are required to fulfill their part…

      • snorbert on 16/09/2013 - 22:58

        The Terms and Conditions that I agreed to when I submitted my order had quite a long treatment about when Lenovo can be considered to have formed a contract with me to fulfill the order.

        Not a lawyer, hence unsure how waterproof it is in a court, but it seems to give them a lot of discretion to review and cancel orders even after some authorization debit or other CC activity has happened.

        • bargaino on 16/09/2013 - 23:13

          Its well known that nobody reads T&Cs, and are therefore not capable of agreeing to them.
          Furthermore, if the consumer has no power to negotiate the T&C, they are legally very dubious.
          They could put "your firstborn child will belong to us for a payment of $100 " in there and nobody would notice.

        • jv on 16/09/2013 - 23:17
          +1

          had quite a long treatment about when Lenovo can be considered to have formed a contract with me to fulfill the order.

          I don't think Lenovo have the power to change the law regarding contracts…

        • [Deactivated] on 16/09/2013 - 23:42

          I don't think Lenovo have the power to change the law regarding contracts…

          Of course Lenovo cannot unilaterally change the law, but that's not what they're doing.

          One of the contractual terms would be that Lenovo can cancel the order if they discover the purchase relates to a pricing error, whether or not the CC has been charged. This would be standard for purchases of this nature.

          There are certain statutory rights that cannot be waived, but they are unlikely to be relevant here.

          They could put "your firstborn child will belong to us for a payment of $100" in there and nobody would notice.

          Yes they would notice.
          It would not have force given it's obvious breach of a raft of laws.

        • snorbert on 17/09/2013 - 00:26

          You hit the nail on the head, it was the pricing errors I was trying to remember from their T&C - much like the good old "E&OE" clause that I often used to see in catalogues.

          Companies can be dealing in good faith and still make mistakes from time to time. Consumer protection law mostly kicks in when the mistakes start to look like outright negligence or acting to deceive.

          As for the folks going on about contracts, unless there's some fraud going on then isn't it a civil matter, with costs and so on? It could easily turn into the most expensive cheap laptop ever…

  • Aryajaide on 16/09/2013 - 22:28

    This is what I have on my order status - http://ovp.lenovo.com/lenovo-ovp/public/showDetail!publicSta…

    Thank you for your purchase from Lenovo.
    Your order is currently being verified. Please check back for order status updates.

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