[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

Moved to Forum: Original Link

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

  • ThinkPad Edge E330, E531, T530, T430s & X131e display options
  • ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

  1. E330 - $165
  2. E431 - none
  3. E531 - $176
  4. L430 - none
  5. L530 - none
  6. T430 - none
  7. T530 - $187
  8. T430S - $187
  9. X131e - $132
  10. X230 - none
  11. X1 Carbon - none
  12. X230T - none
  13. W530 - none
  14. Helix - $330
  15. Twist - none
  16. B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

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Comments

    • rainjy on 16/09/2013 - 17:40
      +1

      nope

  • Corey on 16/09/2013 - 17:32

    I'm still sitting on released to manufacturing.

  • bibiphok on 16/09/2013 - 17:38

    Got a confirmation email with E330 released to manufacturing :)

  • Ahan on 16/09/2013 - 17:44

    Is anyone considering to buy an e330 just in case e531 gets cancelled.

  • msmhw on 16/09/2013 - 17:50

    The fixed E531, the removed the FHD opinion

    • [Deactivated] on 16/09/2013 - 18:20
      +1

      Yeah about 8 hours ago…

  • blacklion on 16/09/2013 - 17:51

    cancellation email on the way…………

  • zsccat on 16/09/2013 - 17:51

    If they decided to cancel all orders, I am just wondering when I will get my money back. BTW, I have not received any cancelation emails. Is there anyone who have received THIS email?

  • Jabba the Hutt on 16/09/2013 - 17:56
    +12

    Just wanted to clarify when I initially posted the deal for the E330, it seemed to me like one with a good chance of being honoured. There's a history of great laptop deals based on coupons and checkout quirks (still fondly recall the glory days of stackable discounts at Dell), the prices were great but not off the charts, and I was expecting it to be maybe a 50-upvote deal.

    It did become a bit of a worry that as interest surged after adding the E531, it'd be more likely such a large cohort of orders would end up subject to review. On the other hand, the discounts remaining available for such an extended period felt like tacit acknowledgement on Lenovo's part that it wasn't a mistake.

    • iseenya on 16/09/2013 - 18:06
      +1

      Stackable Dell discounts FTW - those were the days! Thanx JtH - you did your best, now the ball is 100% in Lenovo's court.

    • highdealer on 17/09/2013 - 01:08

      The discount being available for such and extended period of time could be due to the time it was posted which is on a saturday. There might be no one monitoring the website over the weekend. Kinda feel like big company like this should have at least 1 person monitoring their webstore 24/7.
      If you remember amazon SSD. It was also posted on a weekend and the cancellation email come out on the monday. Similar with kogan, was posted after working hour, get rectify the next day.

  • Souljarh on 16/09/2013 - 17:58
    +1

    I cancelled one of my orders of E531 today (ordered 2, never got confirmation for the 1st order so I ordered the second one), which went through fine, got an email to confirm cancellation.
    Then 4 hours later, my other order got cancelled too, and they claim that I requested the cancellation. What a load of BS. If they won't honor the deal that's fine, but don't lie about it.
    It does not look like they will honor the deal

    • ricky123 on 16/09/2013 - 18:27
      +1

      Same happened. I called them to cancel E330 order this morning and they cancelled it. Also they promised other order E531 is fine but I just received the cancellation e-mail. What a lie.

      "Your order has been cancelled as you requested.

      We thank you for your interest in our products and hope we can help you in the future.

      Kind regards
      Lenovo Australia"

      They are lying to us.

      • Souljarh on 16/09/2013 - 18:46

        I am happy for them to say it was an price error and they are not willing to fulfill it. But don't turn around and outright lie. Its insulting.

  • bibiphok on 16/09/2013 - 18:09

    Anyone got a "cancellation" email after a "released to manufacturing"? I would assume that if you get the "released to manufacturing" status, it's a win?!

    • supercat on 16/09/2013 - 18:11
      +5

      I envy your optimism

      • bibiphok on 16/09/2013 - 18:17
        +2

        In fact I would be happy if I get it… But would also be happy if it gets cancelled, will save me money on the laptop I don't need ;)

  • payitforward on 16/09/2013 - 18:10

    no cancellation email yet. i think the deal is ON.. ordered E330 i5 $434 .. hope they are not playing smart trick like KOGAN

    • PissLUR on 16/09/2013 - 18:19

      they are worse than kogan. kogan admitted it was their fault. lenovo doesnt.

    • Temporary username on 16/09/2013 - 18:23

      kogan send me a $20 code in email after cancel order

  • PissLUR on 16/09/2013 - 18:14
    +3

    WTH

    Dear PissLUR,
    Your order has been cancelled as you requested.

    We thank you for your interest in our products and hope we can help you in the future.

    Kind regards
    Lenovo Australia

    • lac0449 on 16/09/2013 - 19:11

      i got that email too… the only thing (so far) showing as cancelled though are the headphones and shipping….

      … but then going through 20k odd orders is bound to make a fun Monday lol

  • PissLUR on 16/09/2013 - 18:15
    +1

    They put the blame on us. F**************************

  • KOBH on 16/09/2013 - 18:19

    Brought E531, PayPal status is pending, money taken from my credit card account and no shipment information nor email cancellation yet.

    • unity1 on 16/09/2013 - 19:09

      Status pending usually means no money has been taken from your account yet

  • Eeples on 16/09/2013 - 18:26

    I haven't checked my email yet but on the Lenovo status page….

    The base model e531 I bought on the 14th shows 'order processing'

    The base model e531 I bought on the 15th shows 'released to manufacturing'

    Maybe I'll get them?

  • andyken on 16/09/2013 - 18:32

    received cancellation email too…

  • May4th on 16/09/2013 - 18:33
    +2

    my status shows as 'customer action'
    they are getting creative with the pre-cancellation statuses

  • PissLUR on 16/09/2013 - 18:33
    +1

    Check this out..

    http://i43.tinypic.com/dyoro7.jpg

    They cancelled my $1 earbuds order, but not the e531..

    • vinc on 16/09/2013 - 18:39

      what's wrong with your shipping?
      Got cancelled as well?

      • PissLUR on 16/09/2013 - 18:41

        yeah looks that way..

        what worries me is that they have not accept/reject my paypal "Order" payments to them.

        Does anyone know how to cancel this "Order To" payment in paypal?

        • vinc on 16/09/2013 - 18:50

          Let's see..
          Most of us bought the base model as well.
          Hope they can figure it out soon.

    • ConstipatedCashflow on 16/09/2013 - 18:40

      Experiencing this as well with my order…

    • bargaino on 16/09/2013 - 21:31
      +7

      They cancelled my $1 earbuds order, but not the e531..

      You must have got the self-cancelling earbuds.

  • aec on 16/09/2013 - 18:36

    received cancellation letter too.

    • fchis on 16/09/2013 - 18:40

      I haven't. When did you order?

      • aec on 16/09/2013 - 18:48

        sunday morning. e531

        "Your order has been cancelled as you requested"

        i sent an email back to them and requested an explanation, as i, certainly , didnt request them to cancel my order.

        as they are lying instead of being honest, i may contact fairtrade, etc.

        • fchis on 16/09/2013 - 18:53

          That's terrible.

    • paleorana on 16/09/2013 - 18:44
      +1

      Was this for an e330 or a e531 order?

      • beatthesystem on 16/09/2013 - 18:47
        +1

        I had 3 separate orders but only received 1 cancellation email with the headset and shipping cancel.
        Optimistic thought: They are consolidating orders, so orders get sent together and we don't get multiple $1 headsets.
        Realistic thought: They too overwhelmed with cancellations and it's all messed up.

  • beralj on 16/09/2013 - 18:47
    +1

    How does everyone check their order status? When I click on view order details, it just comes up with an error…

    • Windows7forever on 16/09/2013 - 18:52
      +1

      same.

    • KOBH on 16/09/2013 - 18:54
      +1

      I had the exact error message after I clicked on the "View Order Details" link.

  • skinny on 16/09/2013 - 18:51
    +1

    Orders getting cancelled.. this thread is going to be busy for some time!

    • KOBH on 16/09/2013 - 18:58

      Have you ordered more than one?

    • beralj on 16/09/2013 - 20:38

      It still comes up with an error on that screen, saying 'Your order is currently being verified. Please check back for order status updates.' Doesn't look like it'll go through then :(

  • ycon on 16/09/2013 - 18:53

    My status (here: http://shopap.lenovo.com/SEUILibrary/controller/e/auweb/Leno…)

    says "submitted". I've order the E531 (with 740M upgrade) but I'm kind of regretting not getting the E330 now :(

  • payitforward on 16/09/2013 - 18:56

    Says "Order Processing" for me.

  • bargainerftw on 16/09/2013 - 18:59

    Just got email.

    My E531 is "Released to Manufacturing"

    My $1 earbuds is "Cancelled"

    So I'm guessing my E531 laptop is still going ahead? While the earbuds got cancelled?
    http://i39.tinypic.com/2mfdv1c.jpg
    http://i42.tinypic.com/2j6aafl.jpg

    Also ordered the E330 laptop, and that is also "released to manufacturing".
    Just my order with the earbuds had earbuds cancelled.

    • mskram on 16/09/2013 - 19:21

      Same for me. Though they also cancelled the shipping

    • elgoog on 16/09/2013 - 19:33

      Yep, just got the same email. Earbuds and shipping cancelled but the laptop released to manufacturing.

  • supercat on 16/09/2013 - 19:00

    says "released to manufacturing". I placed the oprder on saturday morning and I received this confirmation on saturday evening 4 pm .

  • Astro551 on 16/09/2013 - 19:02

    maybe they just don't have enough stock on the earbuds :P heh.. wishful thinking

  • payitforward on 16/09/2013 - 19:03

    Arctic Blue Option is not available now . It's been taken off from the website.. only Midnight Black now.
    This deal was on for quite long time .. don't know how many people have purchased this.. waste of time if it's not going ahead. 25615 clicks on ozbargain … lol

  • edw0000000 on 16/09/2013 - 19:09

    my one say "submitted"
    I also placed the oprder on saturday morning
    sounds no good

    • tho760 on 16/09/2013 - 19:27

      Same here

  • rack on 16/09/2013 - 19:09
    +3

    Anyone notice LENOVO shuffled up would read NO LOVE!

  • [Deactivated] on 16/09/2013 - 19:13
    +1

    Dear XX,
    Your order has been cancelled as you requested.

    We thank you for your interest in our products and hope we can help you in the future.

    Kind regards
    Lenovo Australia

    Qty Part no. Description Status* Price Total
    1 6885CTO ThinkPad Edge E531 Express - 1 Yr Depot
    -System details Released to Manufacturing $305.18 $305.18
    1 0B47313 ThinkPad Noise-Cancelling Earbuds
    -System details Cancelled
    $0.82 $0.82
    1 YSNH004 Free standard shipping
    -System details Cancelled
    $0.00 $0.00

    does this mean the whole order is cancelled or just the headphones?

    • bzha515 on 16/09/2013 - 20:40

      I bet they mean the whole order

      poor lenovo

  • mini_wombat on 16/09/2013 - 19:16
    +2

    Oh no … looks like someone stole my identity and cancelled my order for me.
    I got a cancellation email that "I" requested the cancellation.

    Should contact them straight away to clarify this … I did not cancel anything …

    • zepudding on 16/09/2013 - 19:19
      +1

      I got the exact email! Ordered Saturday morning at about 9:30am. Never cancelled anything from my end. Not happy Lenovo!

    • ConstipatedCashflow on 16/09/2013 - 19:31

      Just checked my email and I got the same cancellation email.
      Really poor form for any company to do this without prior announcement/explanation/apology.

      This will fuel the growing number of complaints towards Lenovo in Whirlpool forum.

      • snvl on 16/09/2013 - 19:56

        My amazon order got cancelled before the email arrived

  • [Deactivated] on 16/09/2013 - 19:19
    +1

    I received an email indicating my request to cancel the order bla bla…..bull! i never cancelled the order. As they cant prove I have requested the cancellation, dont i have a case here at the Fairtrading? As they still did not acknowledge its a price error…

  • mskram on 16/09/2013 - 19:19
    +1

    Yeah, apparently I also cancelled my order. Why are they causing themselves more hassles?

  • lac0449 on 16/09/2013 - 19:21
    +8

    Dear LAC3429,
    Your order has been cancelled as you requested.

    We thank you for your interest in our products and hope we can help you in the future.

    Kind regards

    Lenovo Australia

    Hi Team,

    Bit of a weird one there, but i didnt request the order to be cancelled. Please proceed with the order and i am certainly excited to receive the laptop and headphones in the next couple of weeks. If i don't get a response, i assume everything is fine and proceeding as normal again :)
    Kind Regards,
    LAC3429

    lol…..

  • dri on 16/09/2013 - 19:24

    ?? I ordered two laptops and haven't received cancellation notifications on either 1. One on the 15th and the one earlier after midnight. The Amazon and Kogan debacle has left me immune to this practice.

  • bargainerftw on 16/09/2013 - 19:28

    Pretty sure it's just the earbuds that got cancelled. They don't have enough earbuds to give out.

    If you read it carefully, just says the earbuds.

    • beatthesystem on 16/09/2013 - 19:31

      anyone who did not order earbuds received their cancellation email?

    • elgoog on 16/09/2013 - 19:35

      My email says laptop released to manufacturing, earbuds cancelled but then it also says that the free shipping is cancelled. Wonder why that is.. =/

      EDIT: Maybe they are getting into contact with their factories who have maybe already started the build process?

    • xfiledavid on 16/09/2013 - 19:37
      +1

      you can still order the $1 earbuds on the website.

  • payitforward on 16/09/2013 - 19:33

    $1 for noise cancelling earbuds is just impossible.. may be laptop orders are fine but not earbuds for $1 i guess.

  • fchis on 16/09/2013 - 19:36
    +1

    Im a bit confused now. The total now comes to $335.7 instead of $336.7 so only the $1 ear buds got cancelled? I don't mind getting the laptop only if that is the case XD

  • [Deactivated] on 16/09/2013 - 19:38
    +1

    $1 earbud deal is still being advertised on their website so its BS

    http://shopap.lenovo.com/au/en/laptops/thinkpad/edge-series/…

  • Stalker on 16/09/2013 - 19:41
    -7

    Guys, give it up! No one is getting their laptop(s). :)

    • Stalker on 16/09/2013 - 20:02
      -4

      hahaha…predictable neggers are predictable! :P

      • lac0449 on 16/09/2013 - 20:09
        +1

        Haters gonna hate ;)

  • cloud226 on 16/09/2013 - 19:43

    Anyone that has only one laptop order gets cancelled?

    • ConstipatedCashflow on 16/09/2013 - 19:44

      Yup, mine.
      I was an early bird as well.

      Annoyingly enough, as I'm typing this, the pricing error is still there in Lenovo's affiliate website.

  • fchis on 16/09/2013 - 19:44
    1. Prices and offers
      Lenovo makes every effort to ensure the accuracy of all information but takes no responsibility for any editorial, photographic or typographic errors. Lenovo makes no representation or warranty regarding third party Products or Services. Lenovo reserves the right to correct any errors, inaccuracies or omissions and to change or update information on the Lenovo website at any time, without prior notice.
      Prices quoted via telephone are in Australian dollars and include all applicable taxes and delivery charges.
      All promotional Products quoted via telephone are the final prices and not subject to further discounts. Offers cannot be combined with any other existing promotional offers. Offers, prices, specifications and availability may change without notice. Lenovo reserves the right to withdraw our offers, change prices or Product specifications at any time without notice. If a Product or Service is quoted at an incorrect price due to typographical error or error in pricing information:
      (a) Lenovo has the right to refuse or cancel any Orders placed for the Product or Service quoted at the incorrect price, even if Lenovo has confirmed the receipt of your Order and reserved an authorised amount on your credit card, or received your direct deposit;
      (b) if Lenovo has reserved an authorised amount on your credit card, or received your direct deposit but subsequently cancelled your Order, Lenovo will not process your credit card payment (full authorisation hold on your card will automatically expire after 7 days for Visa cards and MasterCards and 30 days for American Express cards), or will refund your direct deposit to your nominated bank account for the amount paid; and
      (c) Lenovo will attempt to notify you as soon as possible about the error and you will have the option of purchasing the Product or Service at the correct price.

    http://www.lenovo.com/legal/au/en/Service_Parts_Sales_Terms.…

  • abc on 16/09/2013 - 19:45
    +1

    I haven't had any further correspondence since receiving an email order confirmation on Saturday around 2pm. Order status just says 'ordered - unshipped'.

    Anyone else in the same boat?

    • tho760 on 16/09/2013 - 19:49

      Ordered at 11 am Saturday and still sitting as submitted, no email

  • [Deactivated] on 16/09/2013 - 19:50

    $1 earbuds are an active promotion. They would have a hard time justifying the cancellations since they are still getting advertised for the same price. Last time I checked bait advertising is illegal in Australia

  • Noicedie on 16/09/2013 - 19:52
    +2

    mine is still "submitted"
    pay via paypal still pending.

  • PissLUR on 16/09/2013 - 19:53

    take screenshots of the active $1 deal, people…

    • unicorn888 on 16/09/2013 - 20:02

      not only screenshot..print as pdf including the time stamp..and post it here LOL

  • unicorn888 on 16/09/2013 - 20:03

    Got cancellation email; and they said I requested the cancellation…big liar..why they don't admit their mistake.

  • constipated on 16/09/2013 - 20:04

    The reason, I think, people are getting cancellation emails stating they have cancelled the order is probably because this is an unusual situation and they are just using their regular cancellation email used when the customer decides to cancel.

    • unicorn888 on 16/09/2013 - 20:10

      It doesn'y make sense mate..big company such as Lemovo…before they sending out those email; they should consult with their legal and corporate communication office..CMIIW

  • Juice08 on 16/09/2013 - 20:05

    So order is 'released to manufacturing' and PayPal has taken money out of my account. Deal on??

    • Juice08 on 16/09/2013 - 20:08

      Are the guys getting cancellation emails also the ones with PayPal payments 'pending'? Maybe paypal stuffed up so the order gets cancelled if no payment is sent?

    • liveinsydney on 16/09/2013 - 20:09

      What's the status of your Paypal account? Pending or Completed?

      • Juice08 on 16/09/2013 - 21:12

        oh logging into PayPal shows the payment is pending. I was looking at my bank statement that is attached to PayPal and the money is gone from there already.

      • Juice08 on 16/09/2013 - 21:13

        .

  • CanadaAye on 16/09/2013 - 20:08

    Only appears to be the E531s getting cancelled this far?

  • beeze on 16/09/2013 - 20:09
    +5

    Poor PR. Poor service.

    They should respond to all of us acknowledging the mistake and that they're working through all the orders that will likely be cancelled due to a mistake. Does not take a genius to see the error and know that acknowledging up front at least alerts us that they are thinking of being nice, making a concession or something. A group buy option at a price slightly lower than their intended deals would be something, not that I'd be inclined to take them up on it.

    It would be something. This is nothing, done in a rude way.

    I was impartial to Lenovo, this is giving me a reason not to be.

    • bargainerftw on 16/09/2013 - 20:12

      I'd imagine they'd have to respond to several thousand, coz we OzBargained them big time this time round :D

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