Roborock Q8 Max+ Robot Vacuum and Mop $470 Delivered @ Roborock Official eBay

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eBay Australia roborockofficial

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    mrshorty on 02/12/2024 - 01:34

    mine also shows awaitng postage - Est. delivery Mon 16 Dec - Fri 20 Dec
    Whats their reason for cancellation?

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      RichardF89 on 02/12/2024 - 01:37

      no idea, after I placed my order the vacuum was restocked many times. I know they over sell but I placed my order very early.

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        Lord Ra on 03/12/2024 - 09:01

        OMG, that's sooo shitty mate, I'm sorry to hear that.
        I don't understand how it can get cancelled. Definitely ask for a reason and then forward to complaints. Big lost opportunity cost here.
        Looking at your story, I'm afraid to ask them about mine.
        (ETA 6th Dec) it says.

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          RichardF89 on 03/12/2024 - 09:21

          @Lord Ra: mine still shows waiting for shipment. also ETA 6th dec. I doubt they will arrive 6th Dec. Did you receive the tracking number?

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            Lord Ra on 03/12/2024 - 09:33

            @RichardF89: I was in the first batch too.
            Nope, no tracking, no emails, nothing. I'll give it to the 6th and if it hasn't shipped, I will reach out.

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    ElectroFoX on 04/12/2024 - 09:13

    +2

    Thought to check this thread again, as something similar happened to me, and I saw yours now…

    Mine got cancelled as well.

    I send them a message as well, asking only if we could change the payment method, after I consulted with eBay rep.
    It was just a message (not selection of request to cancel the order through eBay's options), and they just cancelled without even replying first.

    Then followed another 3 chats with eBay reps, and them, initially both of them throwing the ball to each other about if and who could issue a new voucher for a new order, and in this end that's impossible.
    Many hours wasted, and lots of dissapointment and frustration.

    Yesterday Roborock's rep, finally said that it was eBay's backend system that malfunctioned…
    After that I had another chat with eBay and they CLEARLY TOLD ME THAT THEY ARE LYING!

    Ofcourse I already reported it to eBay, and they have escalated it and could impose restrictions or so.

    Such a dodgy reps and company.

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      RichardF89 on 04/12/2024 - 09:34

      so your order has been cancelled? my still shoes waiting for shipment.

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      Lord Ra on 05/12/2024 - 13:35

      +1

      Awww mate, that's really poor form, tbh. Were you one of the other batches? I wonder if there is anything you can do to get Roborock a slap on the wrist.

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        ElectroFoX on 06/12/2024 - 12:26

        Yeah, was the 2nd hundred batch.
        I made eBay to have a look at logs and everything, and it got escalated for internal review.
        Hoping they will impose something.
        I wasted way too many hours for their negligence.

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          Joda on 09/12/2024 - 16:49

          @ElectroFoX: Not a good look for the Roborock brand.
          Hopefully this is a simple stuff-up somewhere and Roborock can fix this up.

          Have you tried contacting Roborock directly and bypassing their eBay team?
          Online chat here https://roborockstore.com.au/

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    RichardF89 on 04/12/2024 - 15:43

    my order shipped

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      Lord Ra on 05/12/2024 - 13:35

      Mine too, last night.

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      mrshorty on 06/12/2024 - 13:55

      Must have been some junior rep that didn't know what was going on that said your order was being cancelled

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        RichardF89 on 06/12/2024 - 14:02

        yes I think so. The guy couldn't find the invoice and then said it had been cancelled.

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  RichardF89 on 03/12/2024 - 09:21

  Anyone's order shipped yet?

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    Qbagger on 03/12/2024 - 11:30

    No luck for me. My order timestamp was 10:02 (AEST)

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    RichardF89 on 04/12/2024 - 15:43

    my order shipped

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      RichardF89 on 04/12/2024 - 17:53

      My post shows that dispatched from Mobileciti

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  pull the lever on 03/12/2024 - 11:47

  +1

  Still waiting, scared to reach out to trigger cancellation it might have to enquire soon

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  JTL on 04/12/2024 - 12:37

  +1

  The listing says they've got stock coming in from this Friday and that's when they'll start shipping:

  PLEASE NOTE: NEW STOCK ARRIVING 6TH DEC 2024. ORDERS WILL BE DISPATCHED ACCORDINGLY.

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  Puglife on 04/12/2024 - 15:17

  +2

  I just got an email to say it's been dispatched. Australia post hasn't picked up the parcel yet, but I have a tracking number and an email from Roborock confirming it has been sent.
  Thought I would post an update for those worried.

  They had a message Black Friday on their website to expect delays, so I'm guessing they are just trying to get through the backlog like many retailers.

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  pull the lever on 04/12/2024 - 16:07

  +2

  Your order is on its way!

  We are pleased to confirm that your order has now been shipped.

  Order Number: 616554xxxxxxx

  Carrier: Australia Post

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  freeradical on 04/12/2024 - 18:07

  My email message:

  "Your delivery from MC Dispatch is being packed by the sender". Tracking number: xxxxxxxxxx

  So I'm assuming that MC is Mobilciti?
  According to my ebay: Sold by-roborockofficial?

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    RichardF89 on 04/12/2024 - 18:15

    my previous Mobilciti order shows from MC Dispatch. I guess Roborock Australian Distributor and Mobilciti are the same owners.

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    Lord Ra on 05/12/2024 - 14:23

    Perhaps they are using the same account at AusPost?

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  John Kimble on 06/12/2024 - 18:16

  Mine has just been delivered 👍

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  Lord Ra on 07/12/2024 - 23:35

  Any tips on how to get this thing up and running efficiently?

  Any kind term user tricks?

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  mrshorty on 09/12/2024 - 17:10

  My tracking seems to be stuck? last update: Thu 5 Dec 3:47pm Shipping information approved by Australia Post
  so hasn't been picked up

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