Saw this in the app.
Spend $20 on Amazon GCs with your Westpac card.
Get $2 bonus cashback.
Get a link that gives you 3 months of Amazon Prime or a $15 Amazon GC if you already have Prime.
Seems too good to be true?
Mod: $15 GC is this same/similar link as this deal, not a new promotion.
$30 for referrer, $5 for referee after referee qualifies.
Qualifying requirements for referee: 1. Made a minimum $20 online purchase (below exclusions apply), 2. Received a minimum $10 confirmed cashback online, 3. Added banking details to account.
Users will need to fulfil the referral criteria within 180 days from referee's sign-up date to unlock cashback. See all terms
Clicking the link should bring you to their site and open the challenge, screenshot that?
No it’s not available anymore, you try it.
Instead I went to my iOS app Earn More > Rewards tab and it shows the challenge there, and SS it. Together with a SS from GYB’s statement above to contact help.
Let’s see if that does it or if I’m still gonna be pingpong’d around.
I did and got my screenshot, weird it didn't work for you. Website might be a little buggy atm.
Hopefully it's smooth and they know what's going on. It would make sense if they just needed a way to easily check if you fulfilled the conditions for the credit.
Just got a reply saying they're looking into it.
It appears that they aren't quite prepared, hopefully they work it out and make it more streamlined. Perhaps the rep jumped the gun a bit.
If you received the $2 bonus that should be enough proof that you had accepted the offer…
That was part of this same deal with he extra $15 on top.
Yes I also got the generic response from Harry, had to send a screenshot + link to Ozbargain and he will follow it up..
Seems a bit of a communication breakdown between SB staff..
I contacted and got the follow up email just now, to confirm they’d credited $15 to my account.
My original email;
Good Morning,
As per the rep's OzBargain comment (https://www.ozbargain.com.au/comment/14424714/redir) clarifying the situation, I am writing to confirm that I believe I am eligible for the $15 cashback.I already completed the challenge.
Cheers,
And quick follow up email:
Thanks for reaching out to us! Happy to fix this for you :)
Glad to inform you that I have gone ahead and credited the $15 bonus to your account. It will be confirmed in 5 days.
Hope this helps and have a great day :)
Kind regards,
Reena
Major F up from Shopback. Won’t be using them again in a hurry. At least it got resolved :/
Who replied to you? Was it Harry? This person has been the one who always declines or been unsupportive CS everytime a problem arises from their end, with their generic reply.
Edit: just saw its Reena, maybe I should contact again and ask for Reena instead..
Mistakes happen. At least they wore it and honoured it.
Compared to other cash back places, shopback is better and my first choice
Mine is all sorted. My reply is below which may help others.
Reena (ShopBack AU)
16 Oct 2023, 15:39 SGT
Hi #####,
Thanks for reaching out to us! Happy to fix this for you :)
Glad to inform you that I have gone ahead and credited the $15 bonus to your account. It will be confirmed in 5 days.
Hope this helps and have a great day :)
Kind regards,
Reena
Customer Experience Advocates
Yeah as above Hamboi’s case was handled by Reena and immediate action, meanwhile Harry told me he “escalate this and get back to me”. Frustrating double standard treatment…
Yeh got Harry too and he just likes to palm it off to someone else. Guess he didn't read the internal email regarding this 😂
Damn it! Got Harry too 😂
Hi OZB Community,
This should have been rectified now. LMK if you have issues claiming the $15 bonus.
Cheers,
SB Team.
Why cannot they just add it ?? to our accounts automatically ?? Why we again have to talk to them for long long email thread sorry GYB.
BTW SB your current Advert is still not any better
Hey Mate,
Send me a DM and I can chat with them for you :)
Cheers,
SB Team.
Hi, Harry was going to escalate this for me yesterday at 5.00pm…
Mine just came through, added as Online - Bonus. Also Harry.
Yess same to me. Guess Harry pulled thru this hairy situation for once.
Just submitted my claim for the $15 via email as well, as I participated in the challenge and got the $2 bonus. Thanks for honouring this gyb.
$15 credit has now been applied to my account, thanks gyb and SB
I’m having no luck with Jessie.
Edit: finally got it.
![[Westpac] $2 Bonus Cashback on $20 Amazon Gift Card (Activation Required, 5000 Redemptions) @ ShopBack](https://files.ozbargain.com.au/n/64/804764.jpg?h=b7e69459)
@gotyourback
I’ve sent an email to [email protected] and the reply I got was:
I quoted my Order number of the GC as well already, and still being asked an SS. I didn’t personally take SS of the banner. Anybody got a copy of the SS to share pls?