Samsung Online Store 10% Cashback ($150 Cap Per Member) @ Cashrewards

110

Go to Deal

sasto on 08/09/2023 - 17:00 cashrewards.com.au (215 clicks)
Last edited 08/09/2023 - 17:08 by 1 other user

Huge 10% cashback for non coupon purchases.

Cashback is ineligible on the following:

• Purchases made through Samsung's Education Store, Samsung's Business Store, or any Samsung Enhanced Partnership Portals.

• Purchase of gift cards or use of gift cards for full or partial payment.

• Purchases using coupon codes not listed on Cashrewards.

• Items that are cancelled, returned, exchanged or refunded.

• GST, other taxes and delivery fees.

• Fraudulent transactions.

• Purchases using any type of discount which lowers price advertised on the Merchant site, including but not limited to employee discounts, student discounts and price-matching.

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• 

  nicolascage on 08/09/2023 - 17:01

  +2

  Isn't Samsung's customer service shit? not worth the 10% discount

  • 

    87percent on 08/09/2023 - 17:02

    Below shit

    • 

      simontadaa on 08/09/2023 - 17:12

      Would you say Samsung customer service is 87% shit?

  • 

    Vecernik87 on 08/09/2023 - 17:15

    +4

    It is. I recently got a TV, which arrived bent. Organising the repair was an experience straight from hell and whole process took around 4 months. They even asked me to factory reset it (as if it could fix the physical damage). All calls were probably from overseas indian callcenter and every representative acted like a robot following script. However, the final call I got from them before repair was a friendly aussie lady who went straight to the point, skipped all "verifications" (as in asking my phone number, email address and date of birth) and scheduled the repair with me within a minute.

    So there are some workers who are helpful. I just don't know how to get to them.

  • 

    xor on 08/09/2023 - 17:19

    +1

    It took me 10 months to get a refund for the air purifier that never arrived

    • 

      akyeeeahdude on 08/09/2023 - 18:20

      +2

      I'm nearly at 7 months - ordered an air con in February, by day 40 I had received 5 order dispatched notification emails (all without a tracking number) so I called up to find out what was going on and they confirmed it hadn't been dispatched and was still at the warehouse and they were waiting for their courier to pick it up to deliver it to me. I said I wasn't happy and asked them to cancel the order - they told me to email a specific email address (7 months on, still haven't received a response) so I agreed to but said that if it wasn't dispatched by day 45, I'd lodge a credit card dispute. Nothing further happened (apart from receiving a 6th order dispatch email but as usual with no tracking number) so by day 45, I called them back and told them to refund my money and again they told me to email that email address previously provided so I advised I'd lodge a credit card dispute.

      Lodged the dispute and received a notification via email on the next business day from CBA that it was found in my favour and I also received a SMS from Samsung confirming my order was cancelled. Five months pass and a box is delivered to my door. When I looked at it, it was one of the two air con boxes (split system - boxed separately for the indoor and outdoor units). I called and emailed Samsung saying my order was cancelled and I shouldn't have received it. No one could really help but after enough complaining they escalated it to a Team who called a couple weeks later and told me they weren't taking it back. I then explained the story again and the escalation representative said he'd query this further and called me back the next day confirming they weren't going to take it back. I told him it didn't make sense as even if I didn't cancel it, they only delivered one of the two boxes for the split system I purchased. He said they were sold separately so I sent him a screenshot from the Samsung store showing it's included automatically at no cost. He escalated it again and then came back saying they weren't going to send the missing box (riiiight)…

      I then receive a call two weeks later apologising to me and saying I'd be sent the missing box. I said I was very confused as the order had been cancelled by the credit card dispute and Samsung had even SMSed me to confirm, at the time. She said she understood my position but Samsung had considered the matter previously (as per above) and they determined that they needed to send me the second box so she said it would be sent. To her credit, I could tell she understood and found it ridiculous and funny how Samsung were refusing to take back an air con that they refunded me for.

      Ironically. 1.5 months on, the second box hasn't been delivered. Maybe they realised their mistake? I already told them (and formally notified them via email) that I had been sent unsolicited goods and they must collect it within 1 month otherwise it's forfeited (90 days applies if you don't notify them).

  • 

    catmao on 08/09/2023 - 18:15

    My experience with Samsung is fine. Bought a tv and 10 months later we need fix two lines on the screen. claimed warranty. Nothing but got what we need without any hassle ( emails , photos, one phone call, one technician visits and replacement). I’m quite happy with their service