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"Hi everyone - Our $20 Starter Pack fee has been removed for a limited time only! Spread the word :)"
Usually a new plan or change of plan incurs a $20 sim card, postage & admin fee - currently waived.
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LiveConnected Mobile Plans - $20 Starter Pack Fee Waived (for Limited Time Only)
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lucky! i activated at 11pm yesterday, still not yet as of now.
I guess activations are only done/triggered during business hours.
replying myself lol. YES it's during business hours~. Got an email at 8am. Activated at 10am (not exact, but around there).
Thanks LC.
Hi, I ordered 2 sim cards, 1 regular for the old HTC and 1 micro for Samsung S3. Both cards arrived today and look the same. Does that mean if I pop out the inner smaller size then it is a micro SIM card? And if I use it as it is then it is a regular SIM card? Don't want to do the wrong things. Thanks.
If you order the normal SIM you get a micro SIM in an adapter (i.e multi-purpose!). So you just pop out the micro SIM if you need that. I'm not sure why they offer 2 types of SIM given this.
I ordered a normal SIM for my gf's iPhone 3, expecting it to include an adapter for when I give her my iPhone 4 in a few weeks time..
But it looks like a normal full sized SIM card only - I can not see any inner micro-SIM card to pop out :(
Haha I didnt even know those things exist or was possible to cut down a normal sized SIM.
Will see what LC say about me getting a replacement micro SIM next month when I need it - if it will cost more than buying this thing then will go with this..
Thanks for the link.
A replacement micro SIM is a whopping $20! Ridiculous I know.
http://support.liveconnected.com.au/entries/21224123-i-need-…
Hi, so LC are a 30 day contract, cheaper than TPG by a couple bucks, do they have international roaming? I suspect Yes, as there is a $100 deposit. There have limited customer service, cancellation can be difficult, are they dodge in measuring data usage? Just weighting up the risks of porting to them from TPG.
You get more included call credit than TPG, PLUS it's cheaper. They answered my support request inside an hour yesterday, pretty good.
Confused by this statement - are you comparing LC $500 to TPG $550? That's more call credit on TPG's side, yes?
I'm about to do the same move. My pros and cons are:
- $6 a month cheaper
- no phone support
- no international calls included in cap
- $11 port-out fee from TPG
It's a pretty easy choice for me.
So which one did you end up going for? I cannot tell from your pros/cons list.
I'm going to shift to LiveConnected. The port-out fee is re-couped in 2 months. My usage is low enough that I could just shoe-horn into the Low plan, but I learned a long time ago that it never pays to have a tight fit - over-usage fees are usually disproportionately high.
As for international calls, I have Skype for that. I pay $7.99 a month and can talk for hours to my friends. In practice, I hardly use my mobile for international calls.
The lack of phone support is the only thing that really bites, but when I thought about it, I realised that I've never called TPG in all the years I have been with them.
Still waiting for mine, ordered Tuesday. Ohhhhh well, I've still got a working plan.
Just got mine from the Postie. Realized I'll be on prorata til the end of the month, which kinda sucks cause we're going away and could use the full 4gb. Oh well, still get ~2.4gb.
can you use the 4GB internationally? I thought only Australia?
I didn't say out of Australia. Not sure about roaming sorry.
You cannot roam on LC full stop. They stopped it due to bill shock and a TIO ruling. Therefore data can only be used in Aus.
is this offer still available?
Why ask us for unofficial answers…?
It -could- change just after someone here answers you.Just check their web site & see if you'd have to pay the $20 "joining fee" or not.
Practical Wisdom, right?
Be "Practically Wise" -or- "Wise in Practice"
to find your answers… :-)
Do you guys know if live connected uses the 4G network,
thinking about this for the new iphoneNeed to consider about the nano sim too for iPhone 5.
Disappointed:
The letter that came with the SIM card has NO 8-digit
"SIM network unlock PIN" requested by our HTC phone.NO help was in "Fountain of Knowledge" for the question.
They say the default PIN is "0000" Phone wants 8 digitsWho's here knows how to find this number?
(I suppose we can find our phone number, eg, by ringing another mobile; but "SIM .. PIN"? Where is that to be found?)
The telephone number is assigned when you activate the SIM.
The SIM network unlock pin - they would have no idea what it is. You're getting that message because your phone is simlocked to whatever network you got the phone from. You need to get the unlock code from that carrier. It has nothing to do with LiveConnected.
Yep our sim came with no sim lock at all.
You mean the 'PUK' pin/code? Login to your account, click on your ph. no. in 'My Services' page; its on the right side under 'Locked Phone'. Hope that helps.
IVI's phone is network-locked. It will not work on any other network apart from the one the phone was purchased from, until it is unlocked. The unlock code can only be obtained from the original network provider, or third-party unlocking services.
I was thinking it was either of the 2. So in this case IVI needs the unlock code generated from their mobile handsets IMEI.
Can someone help me understand how/when to port from TPG? I see I need to give TPG 14 days notice, so should I try to port and activate right near the end of the billing cycle?
Could phrase that better: I just want to make sure I don't get billed for a whole new month at TPG. If I activate my new LC service about a week before the end of my TPG billing cycle, should I be OK?
AFAIK:
TPG needs to be notified 14 days prior to the new billing month then you won't get billed. Also, theres a fee of $11 to port out to LC.
E.g.
Your new billing month starts 1st October.
TPG needs to know you're leaving before the 16th September (~14 days before the 1st Oct) or else TPG is charging you another month.
So you sign up with LC, then LC will tell TPG you moving out (don't know how long this would take, I'm assuming up to 3 days). TPG charges you $11 and thats it!To sum up:
You have to try and port out to LC early and not near the end of the billing cycle.Thanks for the clarification, Shopbot. Have placed my order with LC and notified TPG.
Here's the complete answer to the original question I asked:
Assuming your billing cycle starts at the beginning of the month (as mine does), then your direct debit occurs one week earlier (e.g. Sep 24). So in that case, you need to activate your LC SIM by Sep 23 in order to avoid the next debit. Probably best even to activate on Sep 21-22 to be sure.
And of course, you should notify them mid-month that you are leaving. This is just to satisfy the T&Cs.
so i can sign up, get a new number, use for 1 month, then disconnect without any fees other than the 1 month fee?
Hi,
Any cancellation or exit fee? Do we have to notify them far in advance to disconnect or will it be pro-rata til the date we disconnect? Thanks much.
"Any cancellation or exit fee?"
-Not that I'm aware of atm."Do we have to notify them far in advance to disconnect"
-30 days in advance, I think?"pro-rata til the date we disconnect"
-Can't really prorata as they send out invoices during 1-5th of month & charge payment on 7th. So you'd have to pay the whole month even if you plan to cancel or port away.Hope that helps.
Thanks much for your info. That's really helpful.
Always glad to assist. :-)
Just to add:
You could notify LC your intentions in advance, get them to prorata the fee+usage/quota up to a specified date or maybe try to get part of the fee refunded if you've already been charged the whole month. Very slim chances of that happening though with the customer service/support system they currently have implemented…expected of a cheap telco…at the end of the day as long as it saves us consumers money as every dollar literally counts/adds up these days.
So they use the Optus network, but will they get Optus' 4G?
Same as me, got my dim the next day, now just waiting for Optus to release my number hopefully will be done by mondsy or tues the latest
Just had a chat with telstra (currently paying 49/mo for a lot less than what this package includes) because my contract expires next month. Will be saving myself 30+ dollars a month when this live connected thing is all activated and such and getting a bucketload more for my money too! I could wait out the contract or pay this months bill + a $43 fee to cancel… So it's 6 dollars cheaper to cancel anyway haha
I don't even get unlimited txts on my telstra plan.. Very glad I came across this post, I would pos vote this 10 times if I could
Can anyone explain if LC is advantageous over Vaya mobile? Other than it being very new, I can't seem to find much info on vaya other than it being very cheap too.
I went with LC instead of Vaya because of their much longer track record. I have been meaning to transfer to LC for some time now but had never gotten around to it.
On top of that, I like their business model. They are trying to keep it to an online model, and that means they keep trying to improve their online offering.
vaya charge you when other callers call your number and leave you voicemail…lc does not.
great deal!
Can anyone tell me about the cancellation?
I know there is no cancellation fee if you give them 30 days notice in advance.
But I have questions about 30 days notice…
check their support http://support.liveconnected.com.au/entries/21224333-how-do-…
The last picture says "If I am porting my number, this has to be done within the last 7 days of the notice period. If port before this time. I will be charged the next month's access fee as I have not given Live Conntected 30 days notice."
For example, I am planning to change the service to other provider. According to the support page, I do it online on 1st Oct. Then when can I bring my number to other provider? Anytime between 24 Oct - 30 Oct?
Can I still use the number (with LC) during 1 Oct to 30 Oct?I do not have a driver's license and they won't let me sign up. Very disappointed. Surely not everybody has a driver's license!!! … Perhaps a blessing in disguise with all these TIO disputes and bad experiences being mentioned.
its ok just have some more tissue and go back to your bed
What does one do in bed with some tissues?
Signed up to port 2 numbers over (from the same Telstra account). Delivery came the next day. Went through and chose to activate them on the same day. One activated within the 4 hours they state is average for Telstra customers and the other is still stuck on "Activating". Hope there's no issue…
Activated now.
Same here. Requested activation last night, was getting a little nervous around 4pm but it finally came through. So far, so good.
You get what you pay for.
I thought I lost my phone & the SIM. Then I find them and since they have not alerted me that they have cancel & replace my SIM as requested, I tell them NOT to cancel it.
Lesson: If you lost your SIM and asked to lock it out & replace it, they did not do it at least for 36 hours!
So be careful with your SIM!
OK, my case is unique in the sense that I log my request via their SUPPORT channel under "unique request" as I never received any acknowledgement email of my log on details but just a covering letter with my SIM card when I register with them.
Just a word of warning, LC stopped to provide international roaming service. In addition to this insane action, they decided to give less than 24 hours warning to everyone on roaming before they turn the switch off - They don't care even if you are overseas!
Just think twice before you join them.It was a bit crazy but you should only use them if you are planning on buying a cheap sim overseas and your mobile needs are not urgent.
I have been waiting for just a week now since the porting from optus to liveconnected has occurred, and the data still hasn't cut in.. quite disappointed atm.
You probably need to use the configure link. Make sure the APN details are correct. If they are then use this link: http://optusau.wdsglobal.com/internet
Be very careful with this company, I went from Woolworths mobile from paying $30 a month and then connected to their plan, my first bill was $489, I have contacted them three times to query the bill and make sure that it doesn't happen again, I can not change the plan on my console and still no support has contacted me or changed the plan, this bill will probably be another $500, what a joke..
No problems here, only people with problems post for the most part.
Same here, I've been with LC for a few months now with nil issues. I've saved a bunch of money & TBH the Optus coverage puts my previous Voda service to shame! IME it's been a very simple affair; sure it's no frills, but there's no fuss either.
You probably found the same thing, it couldn't be easier to track your usage online & the mid-month courtesy email puts another failsafe in place for potential overuse. That's what a lot of folks don't get about no-frills services in either ISPs or Telcos, the price you pay for cheaper service often means the user has gotta cowboy up & take a bit of responsibility! :)
Yeah, a million times easier to check quota than my previous Telstra business number, and they're super upfront with your usage with courtesy emails.
Plus you can set it to block your service if you rack up too many excess fees until you sort it out. I've been super happy.
oh and they changed me the $20 connection fee as well
Ok this is another joke, now my business phone has been blocked for over 24 hours with no support and no one answering my support questions for over a 10 days, do not go with this company and I will make sure this goes through as much social media as possible, this company is sh%$
Hang on a tic, you went with an acknowledged budget, no-frills telco for your "business phone" service???
Forgive me for sounding callous but I'm sure you see where I'm going with this…mea maxima culpa bro!
Check this amazing service from this sh$% company
Look at this amazing customer service, what a dodgy company
steven
Oct 04 06:10
I switched to you to save money and my bill was $489, what is happening, I need to sort this bill out, its impossibleHi Steven
You have exceeded your plan's allowance.
We can assist you with a payment plan. We'll have one of our team leaders contact you.October 04, 2012 09:16
steven
I need to change my plan as soon as possible for the largest one, what about this bill, its absolutely crazy, $489, how did this happen without any warning?Steven
October 04, 2012 15:13
steven
Whats happening, I want to talk about this stupid bill of $489 and changing my tariff..Date: Thu, 4 Oct 2012 15:13:16 +1000
I need to change my plan as soon as possible for the largest one, what about this bill, its absolutely crazy, $489, how did this happen without any warning?
Steven
Date: Wed, 3 Oct 2012 23:16:04 +0000
From: [email protected]
To: [email protected]
Subject: [Live Connected] Re: First Bill $489October 05, 2012 22:30
steven
Nobody has contacted me and I would like to go immediately onto your biggest plan so this does not happen again, I spent more in 2 weeks than 1 year with Woolworths mobile, can you contact me as soon as possible..StevenOctober 08, 2012 16:27
steven
Hello, I have asked to be contacted regarding my extemely large first bill and to be placed onto your highest tariff xxl and still nobody has contacted me or moved my tariff..Steven RileyDate: Mon, 8 Oct 2012 16:26:55 +1100
Nobody has contacted me and I would like to go immediately onto your biggest plan so this does not happen again, I spent more in 2 weeks than 1 year with Woolworths mobile, can you contact me as soon as possible..Steven
Date: Wed, 3 Oct 2012 23:16:04 +0000
From: [email protected]
To: [email protected]
Subject: [Live Connected] Re: First Bill $489October 16, 2012 01:41
Still nothing
They're having support desk issues ATM and actually currently stopped sales to work on helping people.
One wonder if they agree this at least partially attributable to the problem overcharging?
Most certainly none of a sensible practice imo and others.Is there a real problem with overcharging though???
The biggest complainant here has offered no actual details…no plan details, no indication of calls/data actually used vs. charged etc. IMHO, we're most likely looking at a BOFH scenario here, otherwise Steven wouldn't have been too embarrassed to post a bit more info!
Ok Steven, I'll bite…how did you manage to rack up a $489 overuse bill in a month? Which plan did you sign up for?
Hmm, I'd say that resounding silence means user error…
No mate, I'm not subscribed to this thread and got the result I wanted so I probably won't be replying anymore on this thread, cheers, the Ombudsman is sorting it out for me.
Ok, I'm officially calling shenanigans if that's the best response you can manage to a simple, pertinent question about an issue YOU raised Steven.
"I accidentally spent more than my cap and feel I don't deserve to pay what I owe".
LOL, yep I'm pretty sure that's what we're looking at here…along with the old chestnut "I signed up for the cheapest possible plan & thought I could go crazy with calls & data". :)
AS I have stated, the Ombudsman is sorting this out for me, there were a number of issues including having my business phone disconnected for three days, Live Connected did nothing about it for weeks until I took the fight to them through social media marketing and online forums like this, my phone is online, they are offline, for me it was worth it, they have sh(%% support and sh(%% service and that's the bottom line, I have many emails to back this up, as this is a forum you are entitled to your opinion but when your mobile gets cut off and no one does anything about then your opinion will be slightly different. If consumers just sit there and take it we would be fu%^$$% up the ar$%$ daily..
Ok Steven, so you're not replying to the thread anymore; but you still managed to take the time to post that waffle & not answer the actual question. Sorry to say mate, that in itself implies that you're full of it.
My advice, don't be too surprised if the Ombudsman comes to that conclusion as well…just remember, they will look at both sides impartially, not just the squeaky wheel screaming about 'the power of social media'.
Noble effort, S.R - we would have no idea what transgresses behind the scenes at the behest of Typical Telcos if it were not for these Luminous Anecdotes; interesting feedback from your story IRT the post-dated account, treatment.
To me-a low usage caller, pre-paid feels infinitely more advanced; because each buyer is discrete in paying share of cost, 'penalty' needs no part in the formula. Safe for every purchaser. But yes, our Tele-ombudsman is well placed to inspect reports including others from their mindset, the bar can only be raised.
http://www.ozbargain.com.au/node/79537#comment-1020880
http://www.ozbargain.com.au/node/79537?page=1#comment-102113…
http://www.ozbargain.com.au/node/79537?page=1#comment-102106…
http://www.ozbargain.com.au/node/79537?page=1#comment-102160…
plus
http://www.ozbargain.com.au/node/79537?page=2#comment-106518… <- ??curious, how pray tell does that control get "Set"; And: Quantification+usefulness for eliminating overage? Who is kidding whom, exactly?Fortunately, back to my straight, sensible, model via Woolworths all the same.
I think pencil car tyre and mobile phone billing bowl of soup. But why would a cat drink coffee anyway? The prepaid model brings about Quantification of drain grates after all.
^edit:
because charge rates are pre-set proportionately to allow for all actual costs.Rather insightful reply, what may be funny is if one of these 'rate/tariff' catch-You- one day to cancel the 'perceived' saving: plans are designed this way, but all the better gambling. ;)
Plus you can set it to block your service if you rack up too many excess fees until you sort it out. I've been super happy.
Does this actually prevent excess from occurring, work as a SIM disabler, or require a member from an elusive team to access the feature?
Answering my own question, the function would seem to serve only after the event of excess usage (else many would use it), so as a prevention tool= effectively useless, I guess, therefore not going to be sufficient.
Daver, stop please mate…your shocking grammar is giving us all headaches. What else do you think eug is laughing about?
I wasn't being facetious when I asked this favour a few weeks ago; please keep your replies short, direct & concise so we can understand WTF you're saying. Not trying to be mean, but honestly you're all over the place language wise & it's not productive at all. Keep it simple & you'll be far more understandable.
You might have something really valuable to contribute, but picking the wisdom out of a massive word salad is just not feasible.
Well, the best tool available is common sense.
Sense to not spend more than your cap allows and to keep track of what you've used. Not hard.Thank you for the honest appraisal & my apologies for any headache(s). Will see what I can do to tidy up the grammar and be more legible in writing. Certainly good advice to follow.
Cheers.
Support issues? I've been waiting since the start of October to be contacted by a team leader, I think they are actually waiting for someone to be promoted to that position before I'm contacted as its been almost 2 weeks..
Anyway Live Connected Stopped selling today, maybe there is a chance they will contact me now..and for those negatives..good luck dealing with terrible service as one of the main reasons they stopped to sort themselves out was people pulling them up for sh$% service.
From the CEO
SERVICE FIRST
To our current and future customers,
Here at Live Connected, we do our best to offer competitive plans and a unique online-based support system that puts you first. The online support would work around your schedule, not the other way around. Our popularity has surged over the recent months, which has led to phenomenal growth. Unfortunately, as a result, the level of support has fallen short of the quality we strive to achieve, and the quality that you deserve.
In light of the above, we have made a tough business call – to stop growth. We have taken down our online store until we increase the quality of our service desk. Growth is very important to us, but not at the detriment of our customers.
Over the next two weeks, we will be growing our support desk. We are already looking, so if you’re interested, see www.seek.com.au/job/23307309. We will also be retraining our current support reps. You can expect a significant leap in the quality of our support desk, and we will keep you updated regarding our progress in achieving this.
To our current customers, if you need to replace your SIM or change your plan, you can still do so through “My Services”.
We will be bringing our store back online from November 1st, 2012. Our aim is to bring the store back online sooner, but not at the sacrifice of service.
Roshan Mahanama
CEO – Live Connected
So, our SIM card came without a "SIM network unlock PIN"…
How / Where did you find yours?
I want to be impressed - ASAP - by LiveConnected… :-)