Dear Ozbargain Community,
We need to share a frustrating situation that we're currently facing. Recently, my mother's car - a 2009 Honda CRV Lux - was rear-ended by a stolen car that was being pursued by the police. Despite the fact that the other driver was fully covered by Allianz Insurance, we were informed on the phone that they are not liable for our damages, leaving us to bear the cost of the repairs.
The police investigation is close to completion and the suspect, a 17-year-old repeat offender, has been identified. However, this does not help in terms of the financial burden that we are facing as a result of the collision. Unfortunately, we don't have comprehensive insurance since the car is an older model. We are considering legal action, however we don't know where to start and we are quite shocked that Allianz allegedly do not insure damage to other property if their clients car is stolen.
We could use your help and advice on how to navigate this complicated situation. If anyone has any experience with similar circumstances or can suggest resources to aid in this process, we would be grateful for your support.
Thank you for taking the time to read this message, and we hope to hear from you soon.
Not sure what state you're in but try the below:
https://www.victimsofcrime.vic.gov.au/
A friend of mine had his car stolen from his driveway while he stepped out and stupidly kept it running.
Insurance said bad luck you're not covered, so he went through Victims of Crime and actually received a payout. Not enough to replace the car but better than nothing. Give it a go if you're in VIC, no idea if the same thing exists elsewhere.