Got an email explaining normal $500 trade-in bonus is now $800 with customer coupon code. Code looks unique so probably targeted.
Already got my S23 for a good price using Harvey Norman deal, so I don't need another one!
Samsung Galaxy S23 Ultra: Bonus $800 Trade-in, $250 Voucher for Tablet, Watch, Buds, Accessories & $124 Samsung Care+ @ Samsung
1430
zacjanes on 15/03/2023 - 18:24 samsung.com (9391 clicks)
Last edited 16/03/2023 - 13:00 by 3 other users
Last edited 16/03/2023 - 13:00 by 3 other users
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So which of your orders arrived?
It was my order for 512gb Green ordered late on the 29th. My wifes 256gb Green ordered late on the 28th is still on "Awaiting Dispatch"
I can't believe they left it in the letter box dispite tracking saying signature required
@Misogi Kumagawa: Yep, i was pretty peeved at that. Was going to call Startrack and complain but figured that it wouldnt make any difference. Besides, i would have been on hold forever and that is after trying to navigate their useless voice system when you first call.
@PAFC1870: that's weird. meanwhile I didn't get a physical card (or it flew away), but I claimed it at my local AusPost via the email sent to me
Just received tracking for mine.
512gb green ordered 21/03.
🤞🤞🤞 ordered the same and same date….still waiting 😔
Ordered on same date and still waiting. Hope my order would be shipped soon.
Samsung now showing "on the way" still waiting for it to be added to Auspost or a txt…. but finally some movement 🤞
@Shjimmy: Ordered on 24/03. After compaining fewa times they tagged my order as ‘on the way’ but there is no tracking information and they do not know if my order has been dispatched yet.
Mine was delivered today. Away for the week so will have to pick up from the post office when I return. Finally an end to the ordeal…
Well done mate, mine is still floating somewhere in the universe.
Well I can only assume it was the Samsung order being delivered anyway. Won't know for sure until it has been picked up.
Just received mine today S23 Ultra 512 black with galaxy buds 2 and leather case ordered on 29/03
Placed 2 orders within 1 hour of eachother on the 27/03 - recieved one today but did not get any tracking notification not even in my Auspost app. Both orders contain a S23 Ultra 256gb in green and a Galaxy Watch 5 (different watch band colours though). Second order still "awaiting dispatch". Like with most others, customer service has been less than helpful to put it politely and each time it's being "escalated" the turn around for an esacaltion is around 10 business days if not more - so I am told.
I ordered s23 ultra , buds 2 and 65w charger on 28th. It still awaiting dispatch.
I ordered s23 ultra screen protector on 6/4/23. I received a tracking number within a few hours that same day and the ordered was picked up by startrak yesterday. I probably would have received it on Friday if it wasn't for the Easter holidays.
They keep saying freight is in stock and has been allocated to my order, so it makes no sense for the items to just be sitting there not moving. Each person i talk to says something different.
Received my s23U 512gb yesterday and set it up. Can't really tell the difference between this and my S21U. I use the phone a lot for browsing, messaging, some specific apps; but no gaming or watching videos. Can't see me using the pen much. Good to have a new toy though.
I use a glass screen protector on the phone. I have found typing isn't as responsive on it, which can be a bit annoying at times.
which screen protector did you choose?
Ordered 21/3, received today in SA
Status ‘on the way’ means the order is ready to be picked up by courier in Samsung warehouse, not literally ‘on the way’. However, it is unsure when the orders are picked up by courier.
Damm Asurion. They are gonna charge 60$ this time :(
why?
Coz I don't want to return the device. However, upon reading the email again, I realized it stated "we will charge you a late return fee of up to $60" so it may still be possible for the fee to be $30 as I originally thought hahaha
finally received today after ordering around the 20th… No dispatch text from the courier…
Does anyone know how the "trade-in" return works? I thought they would send me a satchel to return but there's nothing?
https://samsungtradeup.asurion.com.au/
Go to this website, enter in your Trade ID and email and get eReturn label. Trade ID is what you entered on the checkout page so I hope you kept it!
Congrats. Did the order status change online?
Mine is stuck on 'awaiting dispatch' for 20 days and I selected pickup from Samsung store thinking that would be faster :(
they really have no idea. pretty unbelievable from a company like Samsung… the phone is absolutely great at least!
It says "awaiting delivery"
Has anyone ever returned a trade-in phone with a third party protective case for protection during shipment? My old phone has a Spigen case that I have no longer use for, and was thinking to send it with the old phone as a protection. Does anyone know if that will be an issue?
I returned mine in its original box. Post office staff didnt say anything
I ordered a black S23 Ultra 512 on 28/3. Was stuck on "Awaiting dispatch" for 2 weeks. Yesterday I contacted Samsung via chat and they "raised a follow-up to the back office team to expedite". Probably a coincidence but about 2 hours later the status changed to "On the way" and I got a Startrack SMS notification. Supposed to arrive today.
100% coincidence. Yesterday guy from backend called me after my 5th or 6th edcalation and he advised now my case is transferred to ANC and they will contact me in like 2 - 10 days. All BS.
I even asked them how long do I have to wait?1 month 2 month or 1 year.
They had no answer. WTF
Contacted Samsung via chat. The person said same thing I have been hearing for almost 3 weeks - wait 2 to 10 days. As soon as I said its 3rd time I am told to wait, chat was closed. :(
seems to be the samsung experience..
Just had the tracking number for my wifes 256 green appear in the post app
Yeah same. Expected delivery tomorrow.
Excitement has definitely worn out.
My order from 28/3 was updated to on the way last night but I never received an email saying that is is on the way nor a tracking number from Startrak. There's nothing in Austpost app too. Samsung online chat team is clueless l. All they do is regurgitate below message over and over again.
"Your order is on shipped status. I will escalate it now to our back office team to follow-up on your order and once there is an update you will receive a
notification together with the tracking link to track your order. The turned around time for the update is within 2 to 10 business days."Received my s23 ultra yesterday, ordered 21/3. However the watch 4 didnt arrive. Anyone have this issue? Does the bonus item show up on the invoice?
Ordered 28/03, got tracking last night and came this morning. (512gb white w/ a tab a8). In SA
My wifes was on board for delivery with startrack friday morning in SA. It updated at 2.15pm saying rescheduled for monday delivery as the driver ran out of time, She isnt impressed at all.
Collected my order from Austpost about 2 hours ago. I ordered Black S23 Ultra + Black Buds 2 + 65W charger on 28/3. I couldn't track this order, all I knew was that it was marked as on the way on the 13th. They attempted delivery yesterday but there was no one to sign for it. When I tried to track the order, the Austpost app/site does not recognise the tracking number starting with EF which i'm guessingis Samsung consignmentnumber. Startrak never sent me their tracking number. After collecting the order I did put the startrak number on the parcel on the Austpost app and could see all the scanning for my order.
I have the same issue, order marked as on the way yesterday but no further communication in AusPost app. How did you know they attempted delivery for you?
Thinking of just heading over to Auspost to see if they have my order.Do you know if they deliver on a weekend in your area? If they do, you might get it today, otherwise should be on Monday. Mine changed to "on the way" on Thursday night very late and I got the phone on Friday at 10:00 am. No tracking number or SMS and did not show up on my Auspost app either.
I called Samsung support they said it will be delivered on Monday.
They left a note for collection at Auspost. Weird part is that I did not see the note when I came home yesterday. When I woke up this morning it was on the floor next to my bed. Someone from my house probably put it in my room. Idk when they did it tho.
at least you got your note, when I got back I never found a note apart from the one in my email and the app
@Misogi Kumagawa: it just said "Your delivery is ready for collection"
and a QR code/barcode to scan
@OzGardian: So did you go collect your order? I used the QR code Auspost sent me to collect my screen protector on Thursday.
They received my buds+ for trade in, email received. They are retuning my $1 lol
My order from 28/03 finally changed to "On the way". No tracking number provided or showing in auspost though.
Does anyone still keep the $100 code?
Finally! Received my order that I placed on 21/03. Got tracking text yesterday and picked up my order today (selected store pickup).
Now need to figure out if I can still Galaxy S9+ (traded with trade-in value $30) as a backup phone. Do I just do nothing and wait for Asurion to charge $30 plus upto $60? Or I need to call and cancel the trade-in? Anycase I dont want to get charged for trade-in bonus I received.
Any experiences? please share.TIAIf you used the trade-up app to get a trade in ID then you would have already been charged the $30. I think they hold as security and then refund you when you send the phone in.
I received my new phone a few days ago but haven't received the email from Asurion with detail on how to return my trade-in.
Thanks. I did receive an email to generate shipping label and send traded phone. Also Asurion charged $30 for trade in old phone.
Trying to figure out what will happen if I dont send the old phone.
If you go to https://samsungtradeup.asurion.com.au/ and enter your trade id and email, you can request for the shipping label to be sent to your email to initiate the return of your old device manually without waiting for the email to come through automatically
Good case if you want to protect the back camera lens: Nillkin Samsung Galaxy S23 Ultra Case Shockproof Camera Cover $19.95 or $14.95 with monthly $5 off eBay plus voucher
Hi all, just wondering if anyone know how long it takes asurion to send us the trade in parcel bags? Been almost one month now and heard nothing. Thanks.
Go to https://samsungtradeup.asurion.com.au/ and enter your trade id and email.
then, you can request for the shipping label to be sent to your email to initiate the return of your old device manually.
Am I the only one who haven't received it ordered on 16th March ?
I got a call from Samsung today asking me how I feel about the whole ordering process. It was apparent that they were aware of the recent situation. They asked me to rate my experience on a scale of 0 to 10, and I rated it as 1 and told them I absolutely love the product, it was the delivery process that was a huge letdown.
Hello everyone.. So finally I received my phone too a week back actually.. And just checked now.. the status of my order is still showing "on its way" Just wondering if I call Samsung customer service to ask.. have they dispatched my phone or not.. Do you think they will send one more phone as they have no tracking system in place??
Has anyone tried this? And got 2 phones any chance?? Just wondering 🤔
Greedy
I don't think they can cancel if the status is "on its way"
Does anyone know what happens if I cancel the trade-in?
There is currently a charge trade-in value that's already on the credit card.
Will I lose my trade-in bonus or will I just be charged the late fee, and the credit card charge stays?
I'm currently tempted not to send in my phone I nominated to trade in.
Credit card charge (trade in value) stays. You get charged an additional $60 admin fee. Won't lose trade in bonus.
I logged into the trade-in portal. Says I can cancel trade in.
I wonder what impact that would have?
Same. It just expedites the process and you get charged the admin fee quicker.
Is the 'cancel trade-in' button enabled though?
What is the 'Current Status' of your trade-in? Mine shows as used and the cancel trade-in button is disabled.@ozprg: Was there before. But I think today I received a trade-up post label so maybe that's why it's greyed out.
Its actually written in Samsung website that the bonuses maybe be cancelled if you don't send the trad in device. But never heard anyone charged for trade in bonus for Cancelling or not sending the device.
Mine was delivered on Wednesday last week. Sent my trade-in device last Thursday and was delivered yesterday. Today I received the email that it has been processed and I'll get my refund in full within 5 working days. Cool!
How do you check this disable button for trade in.. Can someone plz give me the link.. Thanks
Order 512GB Green 21/03. Received 13/04. Just received my 'your order is on the way' email. Nice one Samsung.
Screen protector: https://www.amazon.com.au/dp/B0BPLP7HFH?ref=ppx_yo2ov_dt_b_p…
Easy to install, no bubbles, comes with 3 and feels pretty nice. One of the better film ones I've used imo. Fingerprint works fine.
Using Dbrand Grip Case as well. Best case I've had.
Worth the upgrade from S22U for the battery life improvements alone.
Mine has just been delivered, they left it in my letterbox. I was really hoping they would card it and take it to the post office.