Got an email explaining normal $500 trade-in bonus is now $800 with customer coupon code. Code looks unique so probably targeted.
Already got my S23 for a good price using Harvey Norman deal, so I don't need another one!
Samsung Galaxy S23 Ultra: Bonus $800 Trade-in, $250 Voucher for Tablet, Watch, Buds, Accessories & $124 Samsung Care+ @ Samsung
1430
zacjanes on 15/03/2023 - 18:24 samsung.com (9389 clicks)
Last edited 16/03/2023 - 13:00 by 3 other users
Last edited 16/03/2023 - 13:00 by 3 other users
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Looks like it , In samsung community page people are wating from 15th of march and there is one guy who dud pre order ( 16th Feb ) and his order has still not arrived
same, it took around a week for my Watch 5 to arrive, but the process was fine, the shipping stage was updated properly.
hopefully they fix their issues soon
Ordered 21st. Still awaiting dispatch
I ordered on 21/03, received it today.
did you get a message from startrack?
just got my tracking message today
Mine's been 'on the way' for over a week now and still no tracking or any signs of it being delivered anytime soon.
Give Samsung a call now and ask them
1300362603
They don't know anything and aren't even taking any calls now.
Yes thats the biggest disappointment I have with samsung , Its not just about missing delayed delivery but the inability reaching out to some one at samsung to solve the issue
@jassd: totaly agreed with you. The whole process of making, checking and tracking orders is a realy pain. It's endless transfer and sentences like "Unfortunately…," "Sorry…," "we don't…."
I know we got good deal but that terrible customer service actually ruined everything.
@usined: The problem is they do these deals while they know their logistics are totally f****ed. They're knowingly taking customer money despite not being able to fulfill orders in a timely manner.
but i just called them and they answered?
Finally got through to someone again. He said that despite it saying its shipped on his system the S23U green and the leather case is showing as out of stock (which is what it currently shows on their website) and therefore my order hasn't actually shipped from what he's seeing on his system.
He also said he didn't want to 'sugarcoat it' and that I should have received it by now if it had actually been shipped a week ago so something is definitely wrong.
tldr they have no idea and nobody knows when I'll get my phone.
omg the leather case is causing the delay, i have a leather case too :((
@OzGardian: Would take whatever they say with a grain of salt, I don't think they have any idea. They're just going off current inventory.
Yes I rang this afternoon and was told similar things, the guys told me they are constantly getting new stocks, but that still didn't explain how come many people ordered after me get their phones delivered and I still got nothing, also why is Samsung keep accepting orders of the green one when they are out of stock? Now we can only hope they will ship some stocks here so we can get ours soon.
@szy2k: bruh Samsung emailed asking me what i thought of my new phone…. the one they hadn't sent out yet
@devize: That would be nice if that was the case, mine is still sitting on processing and has been since Friday 3pm. I ordered 8.30pm Thursday night.
@PAFC1870: damn, also did your wife's s23u leave the awaiting dispatch or is it also still stuck?
- also i ordered around night time on a thursday as well but the week prior and mine's still in awaiting dispatch
Its quite concerning if you look at there facebook comments people have not got there orders even after 5 week some even more.
I am quite worried now as its impossible to reach any one in samsung who can actually help
Ordered 16th saying on the way since 5 days. I will be going overseas for a month after 2 weeks. Really worried now.
Ordered 29th Mar, received a Startrack message today saying something will be delievered tomorrow despite Samsung tracking still showing pending dispatch… It has to be the phone as I don't have anything pending delievery recently. Fingers crossed.
I had two orders one on 17th and another on 29th , For the 29th order even i got a message looks like its the phone .
17th one is still no show .
so lucky, I guess the leather case might be the reason my s23u isn't arriving yet :/
I just called them, they basically said wait for order until start of next week and if its not delivered by then just cancel the order.
"They dont want us to wait this long" and would happily cancel the order. I am like WTF.
Just an update my order got delivered but guess I was wrong its the one i made on 17th not the 29th one
hey thats good they're finally going through the 17th orders. maybe they'll get to 23 eventually
Update: it is the phone! However on Samsung My Account it is still showing awaiting dispatch..
hey congrats! hopefully mine arrives any day now….
Good for you. I ordered on the 27th and it still shows awaiting dispatch on Samsung.
Hi guys
Just check ur samsung product account. I think if they allocate product to you from your order you can see them on your product registry.
I placed an order for s23 ultra and it is showing on my account
Link to Samsung product account please?
interesting, mine is there but under IMEI the device's order number is listed instead
Same here.
although an online exclusive and a 512GB S23 Ultra are listed there, albeit with no order number. seems like whatever you've added to your cart for a decently long time appears..
Mine this morning was blank after the IMEI number but has recently updated to show the order number. Maybe I have been allocated a phone finally.
yes, means allocations has been made for your order. (*my assumptions)
i hope so. interestingly enough the silicone case i ordered is also listed there.
Thought I would give an update on my experience. I ordered on the 29th March the s23 Ultra 256gb Black and the Galaxy Buds Live Black Onyx. I received a email last night saying my goods are on the way and a text this morning with Startrack details. I have checked the tracking and it is on board for delivery.
damn thats very fast, did you order a leather case as well or just the buds?
https://www.samsung.com/au/support/your-service/my-product
can you check if your s23 ultra appears there and does it also say the order number or the actual device IMEI there?
What I've noticed is that most people that have had their order marked as on the way usually get their order very quickly. So Startrak is not struggling with delivering orders. The issues seem to be with Samsung.
the issue is definitely with Samsung, startrack often delivers next day based on other Ozbargainers, so once you receive the text its all good
No didn't order anything else other than the phone and buds. It isn't showing on that link either so hopefully the tracking is for the phone and not some other online order I have made with other retailers. Would the phone be shipped from Bankstown Aerodrome?
Both items were just delivered
Ordered on 29th and got tracking yesterday and delivery today!
What was your order? I ordered a 512GB cream and an a8 tablet on the 28th and still nothing :(
512GB green, leather case, wireless charger and screen protector.
Online chat rep said: 'As per checking here the products that you order has been allocated with the ETA on April 9th'
Thats Easter Sunday lol
Ordered on 25th and still awaiting dispatchinteresting they didn't just add 10 business days, for me april 6th is two weeks or 10 business days from 23/03, but yours is 15 days.. maybe the dates are weirdly accurate
Is online exclusive model takes more time to arrive? I have ordered S23 ultra 512gb sky blue on 23rd march. Online support says it takes at least 21 business days to dispatch the order.
Is it true?its true. even the standard colours are taking up around 10 business days…
Had a friend receive their exclusive colour on the 30th, only took 2 days from order.
bruh what are they actually going back to front?! did they get a leather case
I think you need to get off the different theories… lol. First it was the watch, then the buds, now the case. I don't think there's any point trying to put any logic to how they're shipping any of these things.
@devize: just grasping at straws at this point :/ its probably nothing to do with any stock issues and just the new logistics system causing delays
@OzGardian: Congrats, there's hope for us yet.
Still nothing on my end, I'll be delighted if I receive it this week.
I was just told my support 3-4 weeks since it's an online exclusive colour. Which is BS cos the red colour I ordered was saying in stock, and delivery would be 3-10 business days.
Just received my phone and have had second thoughts about the Buds live. I tried them in store yesterday and I didn't like how they fit. Spoke to customer service and they advised that I can't exchange them for $250 worth of other items.
Am I stuck now with them and need to sell them unopened to someone? Or is there a way I can have them swapped over for other Samsung buds?
you're stuck with them unless you sell them
Ppl who have got tracking #s, do they start with EFJZ?
I have a bunch of them that just popped up in my Aus Post app..
omg it just appeared for me! its at the Ready for Processing stage (23/03)
and yes that's what the tracking code appears as
Have you received any text messages yet? My only hope is that I used a different email to what I usually use for my auspost app so it may not get tracked on the app automatically regardless. It hasn't auto tracked on the app for the last few orders I made on Samsung.
no text message yet, according to the AusPost status it is ready and about to be processed at the factory or about to be picked up from Samsung's warehouse
@OzGardian: I think green colour is the devil here for me.
Coz I still havent received any tracking info on Aus Post
@4kbargain: I ordered a green 256gb (21/3) and it has just been picked up by startrack. It is still showing as 'awaiting dispatch' on samsung site and it isn't on that my devices page either. Tracking appeared on Aus Post around 5pm yesterday out of nowhere.
@goats eat nuggets: so it takes a day for AusPost to send a message after it appears in the app and around 1-2 days for it to arrive I assume
@OzGardian: My message was sent after startrack picked it up. So tracking showed up yesterday in the aus post app (waiting pick up), it was picked up around 4pm today and sms sent shortly after. Already in transit to ACT for delivery tomorrow.
My order that i placed on the 29th has finally moved to order accepted.
Its now moved to awaiting dispatch
most likely arriving next week
They offered me a discount voucher for the delay. I told them to get stuffed, cos that would mean buying something else from them
How much?
There were like 10 different options. Mostly 10% off. The most was 30% off QLED TVs
That's just their generic loyalty program discount.
Ordered on 20th March, S23U 512 Black with Galaxy Buds 2 Pro. Showed up in AusPost tracking app on 30th March. Showed delivery for 3rd April. Received SMS on 3rd April to say expected delivery on the 4th April. It has be in transit to Tullamarine since 9.51pm on the 3rd. No sign of it on the 4th. Hoping tomorrow. I think they ship out of Sydney and Sydneysiders are getting them quicker.
If you receive the sms, it will definitely arrive soon. Startrack is a quite reliable service
Ordered Black 256GB and Watch5 on 25/03. Recieved a message from StarTrack yesterday (04/04), and today the order tracking from Samsung updated to "On the way." Says it should be delivered by today, so I'm hoping for the best.
Lucky you. I hope mine gets sorted out soon. I ordered 512 green ultra, which is out of stock atm. So fingers crossed.
Yep I received it!
Ordered 21/03, still stuck at awaiting dispatch.
Contacted Samsung again (3rd time), same response "I am so sorry this happened, I am going to escalate this to logistics team"
Anyway no progress even after last 2 escalations.
Their escalation is a joke.
They escalated my case, sent me a confirmation email and the reference number was blank.
thats so annoying
same date order, same response.
ordered 29/03 received today (was supposed to come yesterday)
Can anyone ordering online exclusive colours share how they're going with deliveries? I'm trying to gauge if this 3-4 week delivery time frame is accurate..
LMAO. Shit has definitely gone down hill. I've ordered from Samsung before. Most of my orders came within 2-3 days. I remember requesting a repair of my Galaxy Note 3, they were so quick to collect it from my house, repaired it and deliver it back to my house.