Too many to mention, soundbars, monitors tv's etc.. main link low to high, some pretty good deals once code stacked
Coupons available
Brand New, Box Damaged Samsung HW Q9600B Q Series Soundbar (2022) $284 - $800 elsewere
The patient are rewarded
Anyone placed multiple orders ? I bought two different sound bars and only received one text and not sure which item it associated to. not sure what happened to the second order.
Someone above bought 2 items. They think the delivery be might be split to 2 differenr dates.
ANC updated the delivery time to 21st mar 3 hr window now..instead of 7 am to 7 pm. Havenot received the latest sms for this from ANC..just checked the old sms and I can see that timing is updated.
Same here
@toyapple9 your delivery still due tomorrow? Mine got set to 3 hour windows on Friday, now it's "job not found" when I click the tracking link in the sms
Full refund has arrived in my account. Took way too long.
Sounds like deliveries are happening. Enjoy your new TVs.
How did you manage at the end to get the refund? my order is canceled but Samsung is still saying 2-10 business even after escalating. Its so frustrating to follow up everytime. In Samsung online, I can see the order cancelled status but ebay still shows 'Posted'.
I am on same boat. My order cancelled on 10th March on Samsung site, but it is shown as posted on ebay. Samsung said cancalation should be sync with ebay in 2 days. but nothing happens, Refund never received. Then I have contacted Samsung again (few times), after esclating I have been informed to contact eBay instead. what a joke.
Paypal ? Charge back ?
@mikezillakind: ebay order never cancelled by samsung, ebay/paypal can not do anything right now as delivered day is April 3rd.
feedback from ebay:
05:21:03UTC ebay guy
I have checked and I can see on eBay the order is not cancelled and your estimated delivery date is April 3rd so here the seller need to cancel the order on eBay and issue the refund however this transaction is covered under eBay money back guarantee here you can asked the seller to cancel the order on eBay in case they are not cancelling the order on eBay and your estimated delivery date is passed then we can open a dispute and you will be refunded.
Then i talked to samsung again, they said it is cancelled, nothing they can do, Samsung guys will escalte again, but take another 2-10 days to receive updates.
@Gokku: No refund yet, Samsung customer service has esclated to their case manager twice. but they told me it is still no any action done by their case manager. and they have no way to contact their case manager directly. I have been told to wait for 2-10 days twice till get any udpate from samsung, but nothing.
And from eBay, orignially i been told need to wait till delivery day pass before i can open a case for this order.
Then i contact both parties again yesterday, finally a guy from eBay has right mind and kind enough to open a dispute case. if the samsung dose not reponse till 30th March, then i can to contact ebay again to get refund.
I contacted ebay.
Had the box damaged 65" QN85B TV on order for $1612. With the recent Samsung loyalty email deal (30% voucher), I was able to order the 75" QN90B brand new direct from Samsung for $2239 with $57 cashback. Booked delivery and box removal (free) for 27 March. The 65" QN90B would've been around $1679 if I wanted to keep the same TV size but thought I'd future-proof with 75".
Called Samsung (1300 362 603 > option 9 > option 4) to cancel my order, which they happily obliged because there was no stock available lol nice. I was taken for a ride. Gave me a timeframe of 3-5 business days to see my refund.
Hi friends .Can anyone pls advise which one is better TV 65" The Frame QLED 4K Smart TV (2022) or 65" Q70B QLED 4K Smart TV? I had ordered Q70b through ebay for $1056.99 which is expected to come on 21st Mar but thinking should I cancel and order the frame TV through samsung website for $1359.15 (after 15% loyality discount)? I need specifically the 65 inch TV only..as i already have 75 QN800b and 55 inches TV in my house..can anyone pls advise. Thanks friends
Depends on what you prefer.
Q70b for better performance and picture.
Frame 2022 for a cleaner look, especially when mounted.
Thanks mate.I am putting this TV in mounted only. I can see frame has that border bwivel thing which looks good but when I was buying 75 inch TV last year..JBHifi and goodguy agents were against the frame TV very strongly and it was in matt display..so I am not sure whether should I consider frame TV now for 65 inch..hence asking the advise. Thanks
Anyone has the OLED and received it? Would be keen to hear about the experience
Has anyone only had a basic tracking number input and heard nothing since?
I don't believe anyone has heard anything unprompted from Samsung, only receiving messages from their ANC couriers.
The few of us that have been sharing correspondence with Samsung have been proactively chasing them, either by chat function or support email.
I see. I haven’t heard anything from a courier at all
Check your job status. Is it still there?
Due for delivery tomorrow and Samsung cancelled the delivery with ANC. Waiting to talk to Samsung but long wait in their online chat
Holy cow. Never seen anything like this. Just rubbish.
What the flying f. How did you get notified? I'm so pissed off for you.
Was it the second time Samsung cancelled?
First time cancellation for me
Who texted you the cancellation or was it a call?
@Raymond92: No message or text. Just clicked the tracking link from ANC and it said "job not found". Called ANC and they said Samsung cancelled it
Same here. What’s going on? Very unprofessional.
Are you base in sydney?
Got a reply from Samsung. They said the courier cancelled… and stock is in their warehouse. Updated delivery date of 30 March. They are blaming each other
Did you called Samsung or online chat?
Online chat
Where are you base? I'm quite certain it's Samsung that cancelled it. ANC won't cancel for no reason.
Sydney
Read comment below. ANC has no ware house to store, so dumb ass Samsung lied again.
Just checked my ANC delivery sms as well and it’s changed to cancelled too even though it was confirmed to be coming 23/3. Mind you this is the 2nd delivery we have scheduled after the last one was cancelled a couple of weeks ago.
What sort of ridiculous shit show is Samsung running here?
Did you give ANC call to confirm?
Friends, consdering the last time cancellatiom experience with ANC for 7 Mar delivery. I called them this morning, asking for confirmation that i am getting my tv tmrw. As per them yes its scheduled for tmrw with a caveat that ANC will pick tv tmrw from samsung warehouse and deliver to me. ANC doesnot have any warehouse to pick stuff in advance,store it and then deliver. So i asked ANC that my delivery window is 7:30 am to 10:30 am, will ANC pick the tv in early morning and deliver within 3 hrs to me? So ANC lady asked me to call again tmrw morning around 7 am for confirmation. I have zero confidence that they will deliver. Most likely it will get cancelled again and sms will show job not found. As of now its showing the delivery window.Samsung website order status is awaiting dispatch.
Even if mine gets cancelled, I'm hoping a few oz here will get theirs soon. Keep us updated!
Hopefully all works out!
Called samsung australia just nw. As usual they asked me to contact ANC for delivery as they have no control. Upon pressing them, agent said status is changed to shipping prepared on 16 mar, so i should be getting the tv tmrw by ANC. Also, he had escalated the case to back office again. To be honest i just wasted 30 min of my life again with no answer. I am not very hopeful for tmrw delivwry :-(
My tracking from ANC (due 3/4 to WA) was also cancelled this morning. Just checked the Samsung order status and it has just reverted to "Order Accepted" from "Awaiting Dispatch".
Mine is due for delivery today 10am - 1pm in Sydney. Status now changed this morning on ANC link that I was SMSed to On Board. Had received an SMS from ANC a couple of weeks ago which was cancelled and not picked up. This is definitely looking more promising!
Did you receive a text message the day before delivery from ANC?
Last SMS received was Thursday, it did say I'd get another message to confirm three hour delivery window but this didn't ever come. Just been checking the link from the initial SMS which has been updated
Did you receive a call from the delivery man before your order?
That sounds very promising! Don't think we've had anyone here with an 'On Board' update! Mine is due tomorrow so fingers crossed.
Was your order damaged?
Receieved ANC sms in morning with 75 min ETA and status changed to onboard. Finally TV delivered just now in Sydney, nsw.On box top, its written product damaged with sad smily. Havent opened it yet..hope others recieved the tv soon. Cheers
Did ANC driver call you in the morning of delivery?
Yes, he called me
My tv is on board with ANC for delivery. I can't believe it boys, it's happening!
Did your tv get delivered?
Guys, cancel your order, if possible. My tv is completely damaged with broken screen and panel..now will have to chase samsung for reaolution.regretting the decision that i bought this tv from them
Crazy. They said all products are brand new just damaged box, not product. How do they not check that before sending it out?
Wow…just wow…..when you think Samsung can't possibly f#ck this up any more they sure find ways to excel..
Out of curiosity, which model TV did you order? I'm betting its the S95B?
I have a suspicion the vast majority of those are going to come bent and damaged.
65 inch Q70b
dam, which TV?
Wow, that's unfortunate! I ordered a soundbar, which i imagine should be a lot less fragile!
OMG!! This is getting worse than i expected. I think I will cancel mine as well
Oh man
Are you in Sydney?
sorry to hear that. What was the box like ? was there lot of visible damage on it ?
surprisingly box was not damaged. Product damage was written on the box and inside TV is in very bad condition and broken+TV plastic stand seemed used product as well
that so weird ! so clearly it wasnt damaged in transit or they put a damaged TV in a new box? so weird.
Are they planning to send you another tv or a refund? A few others here also has their item damaged.
me too just got mine. regret. had the 65 inch neoQLED90b, box had return labels from another customer.. clearly not new?
Open, huge crack across screen. now chasing for refund
65 inch Q70b tv
Man I'm grateful i avoided buying from this sale 🤣 goodluck guys!
Does anyone have the contact no of ANC? Its unclear if they have updated my delivery address
02 86031900
Thanks mate
Same problem for me. ANC told me when delivery calls you, let them know of the correct address.
Thanks
Just had mine delivered and set it up. Everything all looks good.
There was a really small cut in the box, no more than maybe 2-3cm. Other than that perfect condition and everything inside brand new and untouched. TV works and looks perfect so very happy here. Caught a glimpse of the truck and saw at least another 8 or so Samsung TVs, all boxes looked perfect from what I could see quickly.
Is this in SYD? Also are you able to share the TV?
Sydney yeah, 55' QN90B
Mate can I ask when you ordered? I ordered the same TV a day before this deal was posted, and am still waiting. My order was updated to posted on eBay on 14/3, but the "tracking number" doesn't do much.
@Uncle Chop Chop: Call ANC directly and give them your phone number that's linked to your Ebay account. They will tell you the date of Delivery. Keep us updated after your call!
Glad to hear that mate..which tv model you bought?
Congratulations, glad to know that TV is in perfect condition. Enjoy.
Did they stick a note that the box was damaged like the guy above?
My delivery window was 9-11am and now changed fo 2-4pm … fingers crossed it comes tomorrow
Yeah mine changed from 9-12 to 12.30-3.30 (and just received an SMS indicating as such).
Just received a SMS indicating 10 to 1pm delivery.
Did any of you guys who received their TVs, had the 2nd SMS cancelled by ANC or did it always remain valid? Wondering why mine and some others were cancelled again in the last 1-2 days and whether I should expect the TV to still come in 2 days time as booked. I called ANC but they are telling me "It's been cancelled by Samsung again, call them"
Ok so I just called Samsung again, wasted half hour on both phone and chat and they once again seemed clueless saying "it will be escalated to the backend team"..
I don't mind waiting for delivery but I do mind them sending me SMS with confirmed delivery dates, making appropriate plans to be there for that date and them cancelling the job without me knowing (unless you keep checking the original SMS link)…and then another week later doing it all over again!
Exactly! Text it was being delivered, then no notification of it being cancelled or a revised delivery date
Just another small update from me.
Had my QN85B delivered
Same as stubert above, very small cut on box but the TV is in as new condition.
I'm happy to see that this saga is finally over!
Monitor delivered just now. Will check the contents when i get home from work. Hopefully no damage haha.
How was your package?
Tiniest scuff on the box. Monitor was perfect lol.
Happy chappy
ok the D day is here …. my delivery is between 1-4pm … lets see what happens!
My ANC link has been updated to onboarding.
![[Box Damaged] TVs, Monitors, Soundbars & More - e.g: Samsung S95B 65" OLED $1895, 55" $1414 Delivered @ Samsung Outlet eBay](https://files.ozbargain.com.au/n/30/758630.jpg?h=d4f777c9)
Got an update, delivery next week.