This was posted 2 years 2 months 24 days ago, and might be an out-dated deal.

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Free 12 Months Equifax Protect Subscription for Optus Data Breach Customers (Was $14.95 Per Month) @ Equifax

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Free 12 Months Equifax Protect Subscription for Optus Data Breach Customers (Was $14.95 Per Month) @ Equifax
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OzBerghainer on 28/09/2022 - 19:58 equifax.com.au (6090 clicks)
Last edited 28/09/2022 - 19:58

As you might've seen already, Optus are handing out codes individually to customers affected in the breach.
Get a code from the Optus Live Chat for 12 Months of the Protect Service (usually $14.95/month) if you are concerned about any potential fraudulent activity on your credit file.

Note: Code will only apply correctly on NEW equifax accounts. 100 Points of ID needed in sign up.

Step 1: Complete the registration form and help us verify your identity

(take care to enter your ID document details correctly so there is no delay in registering your service)

Step 2: Enter your unique code as provided by Optus

Step 3: Activate your account to start monitoring your personal information

Receive alerts for key changes on your credit report, including if someone tries to apply for credit in your name
Secure up to $15,000 insurance cover if your identity is stolen*
Track your credit score over time with 12 credit reports per year (one per month)
Take control with tips on how to improve and maintain a good credit score
Receive alerts if your personal information is found on the dark web. We can monitor:
Up to 5 bank accounts
Up to 8 credit/debit cards
Up to 2 email addresses
Up to 3 phone numbers
Up to 2 Medicare cards
Up to 2 passports
Up to 2 driver licences
Up to 2 international bank account numbers

Financial Credit Monitoring Equifax Identity Protection

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closed Comments

    • boomramada on 28/09/2022 - 22:04
      +2

      Changing the driving licence would be more effective than these mob.
      Or if you still worried, you can put bar with the three credit agencies.

      • brokeneither on 28/09/2022 - 22:06
        +1

        I'm in NSW , and Optus have my licence number, which doesn't change. I've changed cards since I was with them, but all of us in NSW are (profanity) re licence changes as it only updates the card number, which is useless

        • Cousin IT on 29/09/2022 - 01:23

          I believe the licence number remains the same in the other states as well, not just NSW

          Regarding having the new card number is not that useless, especially in NSW, ACT, SA, TAS, NT and WA as DVS has recently made the card number a mandatory collection and verification item for licences. So if the card number doesn't match the current licence, the ID verification fails.

          Ironically, the most complete info regarding this that I as able to find is from Equifax.

          https://www.equifax.com.au/knowledge-hub/risk-solutions/faqs…

          • B00PY on 29/09/2022 - 07:11
            +1

            @Cousin IT: But the “hacker” doesn’t have any card number. So either the licence number alone is completely useless and a new card number is completely pointless, or the licence number can be used by itself, in which case again a new card number is completely pointless.

            No wonder everyone’s confused.

            • boomramada on 29/09/2022 - 08:27
              +1

              @B00PY: System need to change, they need to have a security number just as CC for the license. Which should be used as verification against the state license provider and not allowed to store it within the business. State government need to pull the finger out of their ass and come up with a system or this is just a temporary fix till next hack.

              • Cousin IT on 29/09/2022 - 17:46

                @boomramada: What you've just described is exactly what the card number does.

        • Mattycee on 29/09/2022 - 09:22
          -1

          In NSW it is terribly difficult to change D/L numbers. My wife did it and you need to go to a Magistrate and show that unauthorised persons have your details. This also does not guarantee that ServiceNSW will actually agree and change it. My wife did end up with a new number, but it took over 12 months or more.

          We both have our credit files blocked (Have done so for 3 years now) and also our ATO as well, it is a world of pain when you are a victim of identity theft!

  • Champ888 on 28/09/2022 - 21:50
    -6

    What a stupid post.

  • Melbourne01 on 28/09/2022 - 21:56
    +5

    So the affected customers have to ask for it rather them sending the codes out?

    • vash5 on 30/09/2022 - 23:45

      I did using there app.. took over 5hr for a reply, but they sms'd me in the end.

  • ev3nfl0w on 28/09/2022 - 21:57
    +18

    Here is a case I wrote on Equifax a few years back:

    Case Description

    In the summer of 2017, it was revealed that Equifax, a massive credit reporting bureau managing the credit rating and personally identifying information of most credit-using Americans, had suffered a severe security breach affecting 143 million Americans.

    Among the data stolen in the breach were social security and credit card numbers, birthdates, addresses, and information related to credit disputes. The scale and severity of the breach was nearly unprecedented, and to make things worse, Equifax’s conduct before and after the announcement of the breach came under severe criticism.
    For example, the website created by a PR consulting firm to handle consumer inquiries about the breach was itself riddled with security flaws, despite requesting customers submit personally identifying information to check to see if they were affected. The site also told consumers that by using the site to see if they were affected, they were waiving legal rights to sue Equifax for damages related to the breach. The site, which gave many users inconsistent and unclear information about their status in the breach, offered to sell consumers further credit protection services from Equifax, for a fee.

    Soon it was learned that the Equifax had known of the May 2017 breach for several months before disclosing it. Additionally, the vulnerability the attackers exploited had been discovered by Equifax’s software supplier earlier that year; that company provided a patch to all of its customers in March 2017. Thus, Equifax had been notified of the vulnerability, and given the opportunity to patch its systems, two months before the breach exposed 100 million Americans to identity theft and grievous financial harm.
    Later, security researchers investigating the general quality of Equifax’s cybersecurity efforts discovered that on at least one of Equifax’s systems in Argentina, an unsecured network was allowing logons with the eminently guessable ‘admin/admin’ combination of username and password and giving intruders ready access to sensitive data including 14,000 unencrypted employee usernames, password, and national ID numbers.

    Following the massive breach, two high-ranking Equifax executives charged with information security immediately retired, and the Federal Trade Commission launched an investigation of Equifax for the breach. After learning that three other Equifax executives had sold almost two billion dollars of their company stock before the public announcement of the breach, the Department of Justice opened an investigation into the possibility of insider trading related to the executives’ prior knowledge of the breach.

    • S2 on 28/09/2022 - 22:01
      +8

      A company with such a poor record and disrespect to customers should be avoided.

    • Jayblesz on 28/09/2022 - 23:22
      +2

      Can I get a tl;dr pls

      • xsacha on 29/09/2022 - 12:48
        +2

        Do not give equifax any information they do not already have. Regular data breaches and they don't care. They profit off every one!

        • p1723 on 29/09/2022 - 15:04

          Don't they already have all your information to allow credit card companies to do the credit checks? Is there something I'm missing??
          You wouldn't be giving them any more information they don't know of

    • worrierwan on 28/09/2022 - 23:24
      +1

      Thats incredible to know something of this scale happened with such an organisation. Thanks for sharing

      Wondering if they have improved since then?

  • PatoriaN on 28/09/2022 - 22:18
    +2

    So those that have had their details leaked can upload their details again to another company for "protection".

    • siwi666 on 29/09/2022 - 12:24

      haha yep. They take us for fools. Might be time to go off-grid lol

    • p1723 on 29/09/2022 - 15:05

      Don't they already have all your information to allow credit card companies to do the credit checks? Is there something I'm missing??
      You wouldn't be giving them any more information they don't know of

  • snvl on 28/09/2022 - 22:27
    +7

    Thanks but No thanks, not worth the risk

  • kingmoron on 28/09/2022 - 22:33
    +1

    so… 20 points of id needed if you know what i mean

  • crunchynuts on 28/09/2022 - 23:32

    stay the hell away from equifax

  • shutuptakemymoney101 on 28/09/2022 - 23:39
    -2

    Any cheap plans with a new device available on Optus recently? lol

    Asking for a friend.

  • Ibz on 29/09/2022 - 00:09
    +7

    Please don't use this. Instead, use Credit Savvy. It's an app made by Commbank's venture division and is held to the security standards of CBA as well
    https://play.google.com/store/apps/details?id=au.com.credits…

    • Kharn83 on 29/09/2022 - 09:23
      +1

      agreed, perhaps this could be posted as a deal since credit savvy is free and hasnt been hacked a bazillion times in the last few years.

      • Ibz on 29/09/2022 - 10:57
        +1

        Feel free to post it on the forums maybe? I don't really post too often but it'd be a good help to the community :)

    • Cousin IT on 29/09/2022 - 17:54
      +2

      Unfortunately we have 3 different Credit Score companies in Australia and you need to do it with all 3 to be covered appropriately.

      Credit Savvy is using Experian, you do get extra benefits using this app/service so not a bad option.

      But you should also cover Equifax and Illion's services. Unfortunately for free I think it's only 2 checks a year.

      • Ibz on 29/09/2022 - 19:40

        To check equifax and experian infinitely for free you could use wisr, but it doesn't give updates via notification and only updates once a month. But the hot topic Rn is security and I feel Credit Savvy is more likely to be secure than wisr

      • nismo on 03/10/2022 - 17:30

        Unfortunately we have 3 different Credit Score companies in Australia and you need to do it with all 3 to be covered appropriately.

        I just signed up with Savvy and went through the process, during which, they said they would notify both Equifax & Illion on my behalf… so I dont think there's a need to cover all 3 separately ourselves…

  • jimbobaus on 29/09/2022 - 00:11

    That’s all good when they use your data on a service that uses Equifax but shit all help when they go through services that don’t.

  • Thrifty Dan on 29/09/2022 - 00:54

    Don’t use equifax. They got hacked worse than Optus. What a joke!

  • NoApostrophePlurals on 29/09/2022 - 01:00
    +2

    For once, I'm so glad I'm not eligible for a targeted deal.

  • payless69 on 29/09/2022 - 04:19
    +3

    After every flood the rats come out!

  • tenoff-15 on 29/09/2022 - 06:43

    Has anyone tried to use this coupon code for someone other than themselves? Or is it “tied” to your identity.
    I already pay for this service so I was thinking of using it for my partner.

    • nosrad on 29/09/2022 - 08:11

      So that both you and your partner’s info can be leaked by equifax?

      • ShouldIBuyIt on 29/09/2022 - 08:48

        Can't wait for the new Ozbargain deal. "Free passport for data leak @equifax"

  • BigBTrain on 29/09/2022 - 06:43

    Does this cover affected former customers? I'm struggling to get in touch with optus live chat with being a former customer.

    • z z on 29/09/2022 - 08:42

      Yes, it includes former customers (most likely if you’ve been a former customer within the last five years or requested a new service in that time, before you left).

      If you haven’t received the “Dear former customer” email yet, then reach out to Optus support to check.

      • BigBTrain on 29/09/2022 - 08:45

        Thank you. I don't have an optus account anymore so am struggling to get onto live chat as I can't login. Do I just call them?

        • z z on 29/09/2022 - 08:50

          Yep. According to their Hack page:

          https://www.optus.com.au/support/cyberattack#faqs

          “ If you believe your account has been compromised, you can contact us via My Optus App – which remains the safest way to contact Optus or call us on 133 937 for consumer customers. Due to the impact of the cyberattack, wait times may be longer than usual.

          If you are a business customer, contact us on 133 343 or your account manager.”

          Edit: actually looks like you can message them even with no active services (just tried Optus app again)

  • LoserScott on 29/09/2022 - 07:39

    Just fire Gladys berykklian, problem solved.

  • JTTheMan on 29/09/2022 - 07:49
    -1

    Great Idea, give your identity to someone else!

    • OzBerghainer on 29/09/2022 - 08:00
      +1

      They already have it

  • silenthillrocks on 29/09/2022 - 09:03

    What a joke

  • simplerick on 29/09/2022 - 09:15
    +5

    So if Equifax already has our data for our credit history for all the loans and credit cards we have had, what difference would it make in having an account with them to view all of this information?

    Wouldn't our details like Driver's Licence already be with Equifax, as this company is what is accessed by banks when you sign up for an Everyday Bank account to cross check your ID etc?

  • reacher on 29/09/2022 - 09:33
    +3

    so need to ask for code? shouldn't optus be sending out those codes to affected already, the whole optus management team shall be fired

  • bsl on 29/09/2022 - 10:09
    +2

    Messaged optus at 6am this morning through the app and im still waiting on someone to even awknowledge me.

    To everyone saying dont give your information to equifax… I know they have had their own breaches but for most corporate roles they want a Fit2Work check which you have to disclose much more details about your identity.

    And no…. this is not adequate compensation!

    • bonezAU on 29/09/2022 - 11:44

      I messaged them at 10pm last night and am still waiting for a human to respond

  • luffyex2010 on 29/09/2022 - 10:09

    I quit my telstra internet/mobile yrs ago but I still received an email my id data was breach but not financial.

    … Really puzzled on the duration of data retainment laws for corporate company.

    Fingers crossed* hope I don't get a bill for a new car loan shark or etc….. In the near future

  • xdigger on 29/09/2022 - 11:31
    +1

    Losing your updated data again is a big no no.

  • Munki on 29/09/2022 - 12:21
    +4

    Imagine having our data leaked from one platform only for it to be leaked further (with new replacement docs) on another.

  • mthwstwrt on 29/09/2022 - 12:40

    Literally signed up yesterday in hopes of a reimbursement from Optus

  • silenthillrocks on 29/09/2022 - 14:17
    -1

    So give out more of your personal info to protect your already leaked info. Sounds like a lost cause.

  • Hargain Bunter on 29/09/2022 - 15:12

    Have been waiting on the My Optus app live chat for a while (like many others). Can anyone advise what information live chat ask for, to verify your identity and progress your query, or is the fact you have logged in with your account sufficient for them?

  • Cousin IT on 29/09/2022 - 17:57

    Ironically they'll probably provide the "secure" pop up to enter you personal details like they usually do. 😜

  • CyberMurning on 29/09/2022 - 18:07
    +1

    by the time everyone affected by optus receive the code, it would be mid 2023…. a little too late, optus! why not just generate 11mil code and send?you know our emails, right? why need to be us first to ask ? who is the victim here?

  • A-boy on 29/09/2022 - 20:42

    My friend who works in talco advised me not to accept this offer, once u accept, u may not b eligible for any class action payment by govt in future.

    • Bargain-er on 01/10/2022 - 14:50

      Is your friend in legal? How does he/she know? I got the code but hasn't it used yet.

  • JakDac on 29/09/2022 - 22:04

    optus live chat ??

    2 days no one on myoptus app

    thus no code

  • JakDac on 29/09/2022 - 22:06

    LEGAL Class Action / Class action is a type of legal proceeding in which one person (the plaintiff or applicant) brings a claim on behalf of a wider group of people

    Time and car expense to get to Transport office / wasted time in line/ return trip / license fee = approx $200 per customer credited on Optus bill

    Easy for them and for victim Lemon to Lemonade

    This way they will pay professionals to keep data secure and not skimp on security

    A-boy 1 hour 23 min ago
    My friend who works in talco advised me not to accept this offer, once u accept, u may not b eligible for any class action payment by govt in future.

    • USER DC on 30/09/2022 - 10:38

      credited on Optus bill

      why would you want to stay with optus now?
      I would be ditching em if i had them. Me personally havn't been with them in over a year, still have to suffer this. And to get compensation supposed to go back to join optus to claim optus credit ?? No way

  • TT33GFC on 30/09/2022 - 09:44

    Trying to contact Optus via their messenger at 6am. 3 and half hours later…no response. Sure they are snowed under, and I did read somewhere they were going to contact people directly with the code, but the lack of info from them is not surprising. One email to say I am compromised and nothing since.

    Think I will sign up with Equifax now (as I had an existing account ages ago), and then use a new email address if they ever get around to sending a code to me.

    • Cherry12 on 30/09/2022 - 12:59

      Chat takes hours and hours to get a reply.

      If you call is 30 minutes wait.

  • CyberMurning on 30/09/2022 - 10:58

    if this is really because staff error then we all should get compensation, really.
    yes human made mistake but someone need to pay for it then we will forgive

  • JakDac on 30/09/2022 - 14:53
    +1

    Here's the link to register for the up and coming class action:
    https://www.slatergordon.com.au/class-actions/current-class-…

    • 0 jingle 0 on 30/09/2022 - 23:24
      +3

      I joined a class action once before when we had a service station chain in our region interfering with fuel to make it go further. It was over a long period and the estimate was an average of $3,000 to $4,000 damages per person. All those registered for the class action got between $80 and $120 payout.

      The point is that the beneficiaries of the class action were the lawyers. So don’t hold your breath.

      • Bargain-er on 01/10/2022 - 14:38

        And hope their data won't be hacked as well…

  • Bargain-er on 01/10/2022 - 14:35

    So correct me if I'm wrong. If I have homeloan and credit card then equifax alr have my info? Thanks

  • fusion17 on 02/10/2022 - 18:12
    +1

    Optus sms:
    Cyberattack update: Confirming only the licence number on your Driver Licence was exposed, not the card number. Your State or Territory government will provide advice on any action that you may need to take via their website.

    They make it sound that it's just the number and nothing that associates it with you at all.

  • Vincentg on 03/10/2022 - 11:04

    NEW equifax accounts only, no deal.

  • simplerick on 05/10/2022 - 11:56

    anyone wishing to keep updated should follow the whirlpool thread (plenty of useful info there)

    https://forums.whirlpool.net.au/thread/3z4yl2qw?p=401

  • Nat4an on 05/10/2022 - 23:26

    Could they have instead given us a Free month or 2 or 3 off my plan?
    Instead of this what I'm told is a highly valuable subscription costing them $179.40! They are probably making money off this?

    • Bargain-er on 16/10/2022 - 05:30

      The way they're handling this debacle is poor. Very slow response, no compensation, only a couple of sorry emails?

  • tunzafun001 on 19/10/2022 - 21:43

    So what happens with your credit file if you get a whole new license number?

  • asterio on 23/03/2023 - 04:38

    was told this offer expired end of last year.

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