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We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
@meong: Yes, there are 31 ahead. How can I make it progress. I did search your comments. You mentioned to re-issue the order. Should I ask the support to re-issue the order in the chat? and Prepare the Credit card?
@paddywide: Yup… i simply asked them to check the address…
then i asked them this (copied from chat transcript):
"are you able to re-issue the order so I can be sure and make payment on it?"
which when the rep brought up the pop up card input screen… i asked for Paypal and they said "only allows card or eft"
If anyone actually gets this in the end, it would be pretty legendary. Those who got it confirmed luckily, let us know in a week if they actually came
Now order confirmation. Fingers crossed!
Did you talk to dell to get order through?
Live chat or did you just wait?
Even better, prob just made it up!
I kinda want to begin a chat with them, but I feel like there already getting spammed as is lol
Dang my aon with crippling anxiety and best monitor gaming disorder is going to be disappointed.
Is the 'aon' your fish?
Aons my sons name.
My son is also named Aon
Just tried the chat thing and it looks like they caught on.
They told me it was an error and they can't reissue it until they get further information from their managers.
God speed to the lucky few who got it.
Spoken by somebody obviously trying to free up the chat queue….
no need to free up the chat queue, just select Business…
but i wont be surprised if Dell employee is watching this space atm :-D
Already have.. I'm in queue. I have an ABN too :P
@AmperSand: I dont have ABN… so i was surprised the Business chat rep was able to entertain my request!
FYI, this is how i got it done…
I got thru to a rep and seems like some have caught on. Only the lucky few who got a clueless rep have their order confirmed
If they decide to cancel ,none would be honoured anyway.
I think people are hoping to fly under the radar and hope it gets sent out before Dell realises they got confirmed
Was it by Joseph ?
No 2 in the queue
Hurry up to the ppl before me plz 😂
Good luck
What’s the point? If they really don’t want to go through with it, they’ll just un-confirm your order.
Do ppl really think Dell will honour this price? Come on now guys…
I don’t think so. Every unit shipped out cannot even cover the material.
wishful thinking xd
The chat thing is absolute bs.
It's the equivalent of me needing my balls scratched, and my wife handing me a pineapple 🍍.
Is your wife from Philippines?
Legend. Dying from laughter right now
If your rep is Joseph, don’t brother wasting your time
And pretty sure Muzeeb will be made redundant
I got Muzeeb haha
Here was his reply grrr
I apologize for the inconvience, Since there was an error on the website, it was showing incorrect price, and the transaction didn't go through.
we have escalated the case to our IT team and marketing team, I would request you to kindly check with us again on Monday
Now he knows he has made a big mistake lmao
@Nathw: Wonder if he will try to retroactively fix all the mistaken orders he has made now. Hope he doesn’t get fired after this whole mess
@SleepyBargainHunter: Muzeeb updated my order and I subsequently received the confirmation.
He did however say that another team would need to approve the address change on Monday. My order shows confirmed but the address is unchanged.
This was all an hour ago
@Nathw: And now he went afk on me sml
Here is his further reply
I'm not sure about it however this is the instructions we have from the team internally
Chill out mate. They’re literally just trying to do their job. If they approve these dodgy requests, they may be out of a job in no time
Mate. I'm trying to relax over here. I never hit chat. Wouldn't know Joseph if he stood up in my cornflakes in the morning. It's satire. Just sharing dank memes ffs.
Ironically won't stop you from wasting Joseph's time
I'm 37 in queue. Who all are above me?
39
Another 36.
I was 17. Then my kid couldn't connect to internet. Had to restart router. Now 39 :S
I feel like spamming the chats isn't going to win us any favors
Wow, they have changed the price now to $4,979.00
To compensate for all the $249.01 sales they have just had to fill hopefully…
Someones grandma whos grandson asked for this monitor for Christmas: Oh Dear thats not cheap, heres my credit card
Similar to @Equator Tree my order has now progressed to "Production"…
Did you talk to the chat?
Yup.
Refer to my previous comments as well…
Did you get Muzeeb lol
Proof with the claim?
how can i attach file here?
nevermind:
https://files.ozbargain.com.au/upload/41247/98202/screenshot…
Go to your profile and there will be a files tab which you can upload to.
Yeah but they still have the right to cancel your order. Looks like it’s just the system update itself automatically
true… but at least one step closer to getting it delivered…
until it arrives on your doorstep, you can never be sure…
The reason the other orders didnt go through, is they have a bot that stops orders when they are under cost price from going through without review. The process that @4iedemon and @Equator Tree have done is get the agent to make a new order which bypasses all the order safety boundaries
I bet if your order was in production you wouldn't be that negative :P
Same with mine, I'm beginning to hope…
congrats!
I feel like this is going to a “to be continued” saga
Best case we get a very cheap monitor, worst case we had a laugh and get refunds/cancellations
I have to say… what i find funny is that everyone knew it was a price error. Yet there's a number of people that now feel entitled to get the product.
Seriously people… sometimes you get lucky, other times you don't. It is not the end of the world.
I think the only right to feel "entitled" to this is if it gets honoured for some and not others. Otherwise its all a bit ridiculous
I don't feel entitled to the lottery. This isn't any different.
To me sales/business isn't a lottery though
I mean, I wouldn’t even be able to fit the monitor on my desk, so don’t really mind. It’s was just a crazy price error and honestly a bit of luck if anyone ends up getting it. Though, I’ve had the time of my life reading through some of the comments
The bunnings Drone was a one time honour fluke, but people really hope it will happen again one day.
If they decide to cancel all the order and all the ozbargainers jammed their chat lines every day for a few weeks, that will teach them a lesson.
I would say for a few months
I would say for a few years
Decades maybe
"The rebel scum keep intercepting my chats. Their only commuinication is "poopoo peepee", I'm not sure how much more of this I can endure. Just give them the damn monitors please!
Yeah, how dare they price error!
Yeah. How dare they? Don't they have any processes to adhere to before publishing the price on the website?
Please tell me, what is that lesson?
The lesson is : Thoroughly test everything before going live…
And you've never made an error?
We need to get a badge/flair for historic posts like this and the Bunnings Mavic deal.
I remember they gave everyone a $150 worth of GC?
$250. Still haven't used mine…
That was hands down the best bargain ever lol.
The $250 GC for the drone price error was awesome.
Dont forget the bar fridge price error for $488 too from bunnings, we used ours for a couple years and sold it for $1650 on marketplace.
Fingers crossed we get the monitor
I guarantee that this is going in next year’s treasure hunt. We were here to remember it
Find the most amount of comments made in 2022. Hint: It’s a monitor
Would you believe this is my first day on the site? Created an account, saw this thing this morning. Put an order in to buy one at about 8:25 and been watching the thread (and my inbox) all day.
Wonder how OP's order is going. Posting this was a small step and gigantic leap for humanity
They have pulled the page completely now. It was saying $1749 or so, now says deal isn't available….. Hmmm
they just probably realised it wont be in stock for a few years after today
Give them a call… New phone, who dis?
https://www.dell.com/en-au/work/shop/alienware-38-curved-gam…
Still there just under a new link. But now sold out
Yeah Sold Out with a price of $4979 now !!!
I heard they're sending out an email randomly between 1-3am and you have 30 seconds to accept your order confirmation. gl
@paddywide: yes then its best if you follow the chat rep tricks but i think everyone is on it by now and even if you select the Business chat you will still gonna be on a long queue…
see here:
https://www.ozbargain.com.au/comment/12682116/redir