Moved to Forum: Original Link
We are sorry to inform you that your order of “Dell Alienware 38 Monitor - AW3821DW”, Order #xxxxxxxxxxxxx has been cancelled due to a pricing error. Your payment method will not be charged for this order, or a credit will be issued promptly.
RRP $2499 and now $249. Probably a price error but just ordered one and see what would happen, good luck gents
And so my watch begins…
I just spoke to my Dell rep from work. We’re a pretty big company and has heard about this through the grape vine. Apparently they were thinking hard and were leaning heavily towards honouring the price but the amount of orders placed exceed the world wide stock lol. They litterally don’t have enough stock, period. He suspects a massive discount like sub refurb price. Expect an offical word tomorrow morning as it will probably have to be cleared up US time.
Tell Mr Dell to liquidate some of his billions and buy more Alienate monitors.
If that's true, I'm surprised they didn't just limit it to 1 per person to minimise backlash.
You never know, they might honour it but limit it to 1 per customer?
From what Mr. Joesph told me, they have only received 360 orders lol.
Literally no way they only received 360 orders with how many clicks this deal has hahaha
Yeah but it expired at 8:55. heaps and heaps of clicks would be after the fact people having a look for themselves
@OzBerghainer: You would be surprised how many noobs hesitate to act when they see a bargain.
I would say 4 in 5 hesitated
@TheCandyMan2020: i didnt sleep well and decided to stay in bed a bit more and saw this order at 8AM… had i woken up at my normal time i would have been busy with my coffee and exercise etc and wont see this till a bit later… if i was an early bird today i wouldn't have got the worm!
Yeah no way the covid era toilet roll buying grifters from here didn't jump on this the second it came up. 360 orders maybe, if some contain thousands of purchases in one transaction.
24k clicks and counting…
Do what Bunnings did and fulfil 1 to each until they run out of stock, then offer vouchers to the rest. (says a guy who got in in the first few mins)
Yeah nah, that's a cop out. Put us on backorder if you have to, the 34" OLED was out of stock for months, people buying went onto backorder and waited a solid 2 months. Do that here, I'm sure anyone would wait. Stock levels isn't an excuse
If they don't have stock to fulfill, how can they offer anything? Based on the hope many will disagree the refurb price?
This is why I ordered another S2722QC 20 minutes after.
It they are run out of steak, at least I will get a piece of cheesecake, hopefully :)
I restarted the chat again and it’s now at 53 🤯
Would you still buy it if Dell offered $749 tomorrow?
Nah
Tbh, yea
Honestly yeah. Seems like a beast monitor.
Nope most of us don't need a monitor. We all bought a bargain.
This is the correct answer! Keep the OzBargain spirit
Yup, I have no idea where to place mine if I do receive it. On top of my AW3423DW? LOL
I signed up to OzBargain this morning, literally because I'm in the market for a monitor.
I did not expect this heart-in-throat all day madness.
Nope. Mate brought one in eofy sales, have played a few games on it. Not that much better than my 34p. Sure if you were coming from a 27" pleb monitor it's a great buy at $750
if it was an oled version id do it :p
Amazon AU is still selling this monitor.
Dell should buy back stocks there.lol
Just got off the chat with (the legend) Muzeeb. Since others have said that he/she knows about it, I tried getting the 27" 4K orders re-issued instead, and it worked! Both have an order number and in the 'confirmed' state.
P.S. For those still waiting in line: I started waiting at 6:56 pm and was 5th in queue, and got served just after 8 pm.
Do we need to setup a go fundme for this legendary Muzeeb soon? I can't imagine he will be employed much longer…
All hail Muzeeb
How Tf, I was with Muzeeb and he said no 😡
I didn't ask about this (Alienware) one, because I guessed it wouldn't work.
so you switched your order from the AW to the 4K 27"" and he honoured the discounted price??
@julz15: Nah, I ordered the 27" and this Alienware one. I didn't ask about the Alienware in case they wouldn't re-issue the other ones.
I am yet to chat. Getting too tired, might just cancel and wait it out tbh.
dang really .. how long can each convo take… in that same time I have moved from 33 to 15 .. so I guess people are dropping out (tempted to myself .. but I actually would want to change the shipping address) .. and there are only 2 guys from Dell in this chat queue?
run incognito and join the queue via Business support
I'm on business.. not sure why you need incognito?
Because the legend Muzeeb is handling every conversation single-handedly
Lol, I really should have ordered the 4k one, just realised how big this will be if it turns up
Are people trying to chat with dell? Are you trying to get them to cancel? Are you stupid?
It's a joke to get people to sit on the chat wait line for hours just to have the operator laugh at them
Similarly to the other one where someone said confirmation emails will be sent at 3am you'll have 30 minutes to agree and get the deal..
Why do they use the term 'in production' in the status page? Theyre not getting built on demand
They might also not be boxed / ready to go from the warehouse immediately.. ie the same device shipped form the Aisa Hub to AU will be labelled and have different 'accessories' packed like manuals and plugs then if it is boxed to go into Japan (possibly even firmware flashed for default language setting). Screens are made but not 'completed ready for the customer'.
Then again maybe they have JIT manufacturing and build to meet demand which is why shipping dates can fall way back.
They were for the 34" OLED, you had to wait for it to be manufactured
I guess that's because people would mainly go to Dell and customise their system with additional RAM, other hardware, software etc
Yeah they are. All 12,682 of them by Muzeeb himself.
Muzeebs punishment xD
Just wondering what people trying to get from them to chat with their support?
A monitor I reckon
You might be on to something.
Some people have moved it from received to confirmed apparently…. However if all orders are getting cancelled that won't matter. Save yourself 2 hours of waiting and then trying to convince the chat rep, for it to just be cancelled tomorrow anyway regardless of status
Yeah all cancelling anyway i bet
waiting and then trying to convince the chat rep
May have to convince the Top manager or the CEO , I don't think the online chat rep can do anything about it.
Most orders are not 'confirmed' payment hasn't been taken so 0 chance they will ship. By using the chat some lucky people had the order redone and completed payment on this second copy now the order is free to move through the system and there is a better chance they will ship.
On the other hand there’s a chance the change of order pushes it lower on the list because they’ll be reviewing all orders for this monitor.
Haha yeah this was my concern. I got in at 8:33 but the legendary Muzeeb updated my address and bestowed an order confirmation onto me. However, now I am probably right at the end of the queue if they do decide to honour early orders.
Dell won't let any orders go through for $250. It's either all or none. The sh1tstorm that would come from selectively letting some through. If we get cancelled we all get cancelled, you will just get a refund if payment taken
If they re shipping any it would be fair to do so on a first in first out order basis..
You cannot search AW3821DW on Dell’s site any more. I think they will honour this!
Doesn’t mean they will honour the deals lol
Early Thanksgiving gift.
remember when the lenovo deal had the same problem, they removed from their site but still honoured orders
Hey Joseph, if you’re reading this
I would accept a $500 coupon as compensation
I've gotten Muzeeb. Let's see what his response is now!!!!!!!
Edit - game over - he's just referring me to customer care department now….
Muzeeb just confirmed he's the one who put the pricing error and is telling people they'll be getting their screens. He's been trying to get himself fired all week and this was the best he's come up with
The legend of Muzeeb will live on
Nah, he told me he's a spy for HP
Didn't know HP could afford spies… god knows they should spend money on production because the HP laptop i had from work sucked…
feel sorry for the customer support having to deal with all you muppets
We should set up a GoFundMe for Muzeeb.
You should name your child Muzeeb.
Heard he was a AI bot that became self-aware.
This just shows how many desperate C we have in here. Its like, beggar of the beggars. 😂😂😂
Hope we can snag some store credit or something. I'm in the market for a new laptop.
Same, also hoping the store credit comes with a Muzeeb signed tshirt
Probably $20 credit min spend $2000 😀
stupid mobile, was queue number 5 but screen autolocked and theen got kicked from queue
Monitor shows $5000 on the dell website. Wow. This is the fastest growing investment I've ever made. Praise be to dell.
Muzeeb is an ozbargainer!
We should canonize him if this deal pull through as a Guardian of Ozb..
We should all meet MZB and ask him to represent OZB and convince Dell to honor their error.
After dealing with the OZB community in chat tonight he won't want to have anything to do with the entitled people who would have given him grief for the last 12 hours.
I'm just on chat to meet Muzeeb.
Tell him I need an autograph.
Today shall be observed as a Muzeeb day!
Might as well make it a public holiday.
Muzeeb was hoping for a quiet Friday night so he could watch his Eels thrash the Raiders
Sadly for him he hasn't had a chance to watch it
Is it worth chatting with Dell, or best just to wait? My order still showing Received so I figure it'll be cancelled.
Best to wait until further update from Dell
Otherwise you’d be chatting with Muzeeb
LOL… just out of curiosity, has anyone got through, and if so what did Dell say?
I am not chatting to dell. Waste of time.
There goes my sleep again!!☹️☹️