Yes I'm having a whinge at slow people.
Now that Maccas has pretty much sorted out the app issues, why do people still want to order from the speaker? One reason I can think of is you can't request a specific Happy Meal toy.
I was stuck behind a woman who kept turning her head to the back seat multiple times and took minutes to order just a few items.
What is a smartphone? what is an app? I don't have cellular data.
Until I just read your post, I had no idea that you could order from apps. Now that I know, I'll still keep using the drive thru, as I'd rather talk to someone than use an app.
They should start charging a 10% surcharge for boomers who love talking to people and love holding up the queue.
Kind of like how kogan would charge extra for customers who order using Internet Explorer.
Exactly and charge more for people who don’t bring their own keep cup for coffee. I know that’s crazy thinking but one year it will happen!!!
Better for everyone if they incentivise using a keep cup rather than punishing those who don't
@FireRunner: Companies have tried that for years and it doesn’t really work. The only way is to make it more expensive/harder for those that don’t try to do what’s right.
@bobwokeup: If they're happy to forgo the benefits then it's fine what they're doing.
Punishing customers is a great way to lose them.
Even unaffected customers might boycott them for bad practice
@FireRunner: It’s more about the benefits to the environment but Maccas don’t care about that we all know that.
Very true and Aussies are lazy so it’s a hard one to fix. It’ll take a long time and everyone needs to stop thinking that someone else will fix it.
How would you encourage customers to bring their own cup? Not that Maccas has allowed that since COVID.
Well I'm not a boomer and I only spend a few seconds ordering, so I'm not holding up the queue.
How are you not a boomer and on OzBargain but you didn’t know about the app??? The rewards alone are worth it.
@bobwokeup: I installed the Maccas app a few years ago and still have it installed, but haven't used it for a few years. I had no idea that you could order from it now. The rewards may not be worth it for me, as I only go there once or twice a year.
@rogerm22: True might not be worth it if you only order a couple of times a year. I’m surprised most don’t plan ahead and order before heading to Maccas. It’s so much quicker than ordering via drive-through or in person.
They already incentivise using the app with special deals and loyalty points.
It's better for the customers to get benefits for using the new method then to get punished for using the old method
I understand the whole hate social media thing. But you're not conversing with a drive through person you literally just tell them what you want. Maybe try getting your social interactions from friends and family and not a drive thru worker?
I like social media. But why not from all of those? I'm not holding anyone up. So it really shouldn't matter to anyone else how I choose to order.
It's cute that you think a parent with 2 or 3 screaming kids has a 10 minute pause button to click through everything on the app and make sure their codes are all running etc.
10 minutes what on earth are you on about. Try 2 minutes at most and do it before you get in the car, it’s not hard but common sense is lost on most.
Ps I do have young kids and yes they can be challenging but I tell them up front what I’m doing and they adjust accordingly (after a few reminders of course 😂).
because people are lazy and spoiled, can you imagine the fuel they burn when there is a long queue unless they drive an EV, and they end up getting told to pull over to the side so the shop could serve the next customer anyway. only up side is they may get prioritised over customers in the shop.
Depends what it is especially if there's a discount in app or app only offer.
Generally order on app tho, easier to just give them a number than them take an order and still (profanity) it up.
OP, Full disclosure, I'm a huge fan of ordering ahead and ordering stuff online.
That being said, I don't know what you mean about maccas sorting out their app. In my experience, it does seem to work a bit better than it used to, but it's still very slow going. In our family's use case, if it wasn't for the discounts, we wouldn't bother with it.
Also, it appears that one of the things that was bothering you was the fact that you had to wait for the lady in front of you sort out her order. Sometimes there a long queue at the drive through. Hypothetically, if there were 4 cars ahead of you, that all did app orders, that individually took less than the lady in your post, but you had to still wait longer than your wait with the lady, would that have changed your feelings about waiting?
I respect your right to whinge at slow people, but also recognise that everyone is different and everyone will do things differently.
No wouldn't have changed my feelings. I'm annoyed she couldn't sort out her order (amongst the car's occupants) before she got to the speaker.
Go to Mars OP. Patience is still a virtue 😷🤣
I can have patience, but the other party can also do things quicker.
OP must work at Aldi where it's standard training to give impatient expressions to anyone who is slow at the checkout :P
Well, the reason I hate it is that the payment process stuffs up and you have to jump through so many hoops to get a refund nearly 3 weeks later!
I don’t want to install the app for the once a month I have maccas.
If you order that much it’s worth it just for the reward points unless you just don’t like apps more than you like a bargain, that’s different.
I dont make large or complex orders. Speaker is faster.
is the mcvalue meal available via app? didn't think so
I only order through the app for discounts, otherwise I'd rather order at the drive through. App can be slow/buggy and sometimes finding the items you want is annoying. Then you have to pay, get a code, and give them the code anyways. Whereas if I wanted a bacon deluxe meal, I could just drive up and ask for what I want.
It's the same with restaurants with their new QR code ordering. I'd rather a physical menu with someone taking my order. The less I use my phone, the better.
Well personally I use drive thrus because I dont usually intend on going to Maccas or KFC, but after a bad day at work and if im feeling extra vulnerable, ill get a popcorn chicken on the way home. Sure I could use an app and pick it up or get it delivered, but id rather eat it on the drive home. Also I dont want more apps on my phone. Ive already got apps purely so i can turn off the galaxy projector in the corner of my room.
People should be replaced by machines and AI is that what you are saying? Enough said. A pretty stupid question. Apparently everything in life can be replaced by Apps. That's great knowing you.
Got admit, why would I use the app? I don't want it in my phone and it's just easier to ask for my order. I hate that if I use the app I can't say when I want the order prepared, so I have to be in the carpark before it starts preparing it,so it saves me no time but in fact ads time through complexity and upsell…..
This thread topic is the exact same person who gets angry when you don't order the same subway sub as them
I always order a vanilla coke without ice (because its cold enough with ice, and you get more) but last time i used the app, there wasnt a no ice option, so i deleted it.
How much more do you think you're getting?
approx three quarters and seven tenths
I had the famous McD android app white screen of death when placing an order for the last 2 years.. one of the most annoying events in my life
I still get this, on the latest version of the app, and need to restart the app to complete my order. It works reliably after restart but is a little annoying.
The app is garbage!
Do you mean I should find a safe and legal spot to park up somewhere, switch off my engine, get my phone out, use the app to make an order (after registering my personal details), restart the car, demist the now fogged up windows and then drive to the drive through and ask for the order I created on my phone (obviously also remembering the order number as it's illegal to pick up my phone to check), followed by countless emails and offers after using the app?
I'd rather just go straight to the drive through and ask for a Big Mac meal.
I got free maccas tonight because the app wouldn’t send the order to store but debited our card according to Apple Pay, and people behind us seemed to be in the same predicament. Full priced maccas is a unfortunate position to be in haha
God I hate drive thru, terrible American invention. I'm usually happier to park up and walk in.
I especially hate it with the family. I'm always the driver and so have to place the order with the dithering, mind changing and asking to "get it without" or "with" non standard things going on around me. So I look (sound I guess) like the indecisive, fussy pest when in fact I always order the same thing and know what I want. Then they get to eat and drink while I drive them home enjoying the smell of their food, FML.
Fortuntely I only have to do it rarely.
Don't start me on being sent to the 'waiting bays', kind of defeats the purpose.
Time for the family to learn to be decisive or they don't get maccas
Why save supposed time on the app when it takes half an hour for them to give you the meal anyway?
Can I get two orders.
Ok two waters 😣
Some reasons
Apps are crap. The first McDonald's app is enough to drive anyone away from downloading any food related app
People don't have the app
They make a split decision while driving to get some food. Good to see they aren't using their phone while driving
People don't care about savings
Use the app code for discount and order a mcfav or mcval meal. Can't order those with the app.
I think ppl with simple quick orders should use drive thru where others with complex or large ones ought to go in and order.
But I generally only care enough to write this comment.
Because I refuse to install one app for every company I deal with.
Too hash nuggets with extra crispy McCoke, pleeze!
They need to roll out more of these types of drive throughs: https://concreteplayground.com/sydney/food-drink/drive-thru-…
Having to repeat your order soooo many times is purely frustrating, cas the kid is doing a few things at once.
i use the app all the time but ordering with the app only works if you are planning ahead. if you are driving by and then decide you are hungry and want something then you dont have time to use the app. and no you cant expect them to park in the carpark and then use the app as thats just silly.
I always plan ahead. Maybe it’s just teenagers that don’t plan but even still I’d pull up and order on the app so I could get the reward points. Doesn‘t take long at all to use the app.
Because not all of us order from maccas so regularly that we have an app installed on our phones.
I don't think it's so much of a not ordering through the app problem but a person being discourteous.
I'd argue they should sort their order before hand so they don't hold up the line.
If they're not a regular/unfamiliar with the menu then they probably shouldn't be using the drive through and instead go inside
But it's completely fine to just use the drive through speaker/order at the counter rather than needing to use the app
Because you would need to stop to use the app, adding time to your journey. Just quicker to order via the speaking and then tap and pay.
The McDonald's demographic doesn't care what they put in their bodies, so it's probably a rare McDonald's customer who cares about the staggering amount of customer data & device data their apps collect.
I was in San Francisco earlier this year and after a certain time at night, the Maccas which was open 24hrs was App orders only.
They give you your food through a chute when you show your order number through the bulletproof window.
It was the only thing that was open past midnight around there and unfortunately, Google play would not let me download the bloody app as the region on my phone was detected as from Australia. I tried to tell the girl that through the window, but couldn't properly communicate.
So frustrating, had to go to bed famished :(
Imagine installing an app specifically for a fast food franchise.
Imagine being on OzBargain and not installing an app for reward benefits and discount codes!
Because I see value in not having my privacy and security absolutely ****ed, I think not installing shady apps for McDonalds etc is excellent value.
You’re on the wrong page.
You can tell whose a boomer or zoomer from the replies on this post
Where my millennials at?
The correct term is "Generation Alpha"
Everyone forgets Gen X…
Should be nicknamed the forgotten generation
@FireRunner: People only know Gen Z these days, and App is everything. They cannot live without smartphone or app. Smartphone actually makes you dumber. They blame everything on covid
@neonlight: Gen Z are the new generation to hate on. Gen Y/Millennials have had their day, though some people still incorrectly use to Millennials to mean young people lol
Zoomer? People who use Zoom only? lol How about tiktocker and Instragamer
cant use your phone while driving, so sometimes ordering from the window is the only option.
Because I was driving, then I wanted food and since there was none available, I decided to get crap instead and didn’t want to take the time to safely use my phone.
Well I generally don't know I'm getting drive thru until I drive past and realize I'm hungry… Using apps requires enough forethought to realize I really don't want to eat crap.
Some people might want to have "2 number 9s, a number 9 large, a number 6 with extra dip, a number 7, 2 number 45s, one with cheese, and a large soda". Might as well be easier speaking a large order than not knowing where everything is on the app😉
Yeah but if you drive thru it's easier to follow the damn train, CJ!
You shouldn’t be touching your phone to access the app and confirm you are at the drive thru if you are in control of a vehicle anyways.
Maybe I don't want to have an account with McDonald's and their data harvesting app on my phone for the rare occurrence that I use their drive-thru?
A. USING DEAL CODE WITH DINNER BUNDLE
B. MAKING CHANGES TO ORDER
C. CASH PAYMENT
D. SPONTANEITY
i just park in car park, do the order on the phone which always has deals or savings, and drive thru,
if line is long id take a crack in queue
So drive into carpark, open app, place an order & then drive thru and order
Or
Just drive thru and order,
No brainer here!
Actually what I do is order before I leave home then when I get there if the drive-thru line is too big I just go inside and pick it up. That way you don’t have to wait for people to place orders “in person” - as per the first comment that OzBargainers love which is strange as it’s via a PA.
I prefer the app because
I got a tip from someone, they scratch their butt and then make your food because they are practically children.
I cant believe this is still a topic. McDonalds is bad food. Who cares. Dont eat it and make your life better.
DV me IDC.
Can’t believe you’re still using the app. I upgraded to telepathy orders ages ago.
I don't goto maccas often enough to justify having it on my phone and if i were to use it, id have to install it and remember the user/pass and update the credit card details.
Plus lots of apps,services,sites these days are having data breaches, id rather not have that all going on when i can just shout at a mic a few times a year
We use the app but don't have strong feelings about this either way. If anything I want more ppl clogging up the drive through to further dissuade my household from ever consuming McDonalds!
I am concerned though about what the result of a lot of apps, automation and (in line with comments earlier) will have on our ability to communicate as human beings.
I myself have even felt my ability to socialise waning over the last 3 years where my job moved from meetings and negotiation to sitting at home on the computer and holding down the fort to now stepping away from work for a while.
Unsure where it ends (and if it is indeed all negative) but I do think covid and the corporate drive for profits and efficiency is changing society and its people very quickly.
Reasons not to use the app:
Data collected
Data this app may collect
Personal info
Name, Email address, User IDs, and Address
Financial info
User payment info and Purchase history
Messages
Emails and Other in-app messages
App activity
App interactions, In-app search history, and Other actions
App info and performance
Crash logs, Diagnostics, and Other app performance data
Device or other IDs
Device or other IDs
Camera
take pictures and videos
location_on
Location
approximate location (network-based)
precise location (GPS and network-based)
storage
Storage
read the contents of your USB storage
modify or delete the contents of your USB storage
perm_media
Photos/Media/Files
read the contents of your USB storage
modify or delete the contents of your USB storage
perm_device_information
Device ID & call information
read phone status and identity
history
Device & app history
retrieve running apps
phone
Phone
read phone status and identity
signal_wifi_4_bar
Wi-Fi connection information
view Wi-Fi connections
quiz
Other
receive data from Internet
connect and disconnect from Wi-Fi
set an alarm
full network access
control vibration
run at startup
view network connections
read Google service configuration
prevent device from sleeping
use accounts on the device
I join the drive-thru queue and then open the app and order. Wouldn't want to lose my spot in the line.
Every time you use the app or go in store and use one of the giant tablets to take an order, what you're doing is killing the jobs of young people all around Australia.
I used to work at kfc and I can tell you app orders were the worst and often took way longer to prepare as customers often add on more items and changes such as burger changes resulting in app orders often taking longer than just ordering at the speaker box. When ordering at the speaker box we are able to prepare your meal as you order, since everyone can hear what you’re ordering with the headsets. It only becomes a problem when the person ordering at speaker doesn’t know what they want, in which I’d rather them come inside and order, as stores are pressure into getting quickest DT times as possibles.
When i do kfc app orders, the only thing I'd change is from normal burger to zinger.
You get to hear Mark Hamill do his legendary clown impression
https://www.youtube.com/watch?v=vIgMtWBFbno
Maybe their phone is flat….
The option to pay with cash……
Some people still use push button phones…..
I use the app for home delivery these days, the money saved with app only deals covers the cost of delivery in some cases so really no need to jump in the car and wait in line to try and negotiate an order through a speaker with what is usually a temporary visa holder with a very hard to understand accent.
McDonald's android app white screen of death
Not just Maccas all takeaway/drive thru places. It’s so much easier & quicker to order on the app and most of the time you get loyalty points as well.
I feel like it’s mainly old people and those that don’t like change.