I got the $49 Cashback from them. Maybe report it?
$35 Cashback on 12-Month $49 eBay Plus Subscription @ ShopBack (New & Reactivated Subscriptions) » All Comments
They'll say it's too late and won't pay. You only have 30 days after purchase to claim missing cashback.
I did a booking through booking.com, something I have done many times previously with Cashrewards without any issues.
I did the booking via the Shopback app since they were running a promotion, and my booking confirmation stated "In partnership with Shopback" so I thought it had all tracked correctly.I noticed a couple of days before the date I was staying that it hadn't actually tracked. I reached out and was told it's too late and they won't investigate, and claiming they can't pay the cashback as there's no proof I purchased through them (even though the click through tracked and the invoice has their logo!)
It's also worth noting that when I reported the issue, it was still within the timeframe that Cashrewards would have investigated and paid the cashback, if the same issue had been experienced with them.Lost out on a significant amount of cashback, and they've lost my trust. I'm definitely not alone, and based on what I've seen here, they seem to have mysteriously poor tracking during promotions such as this one and their previous boosted cashback for eBay plus.
I thought it had all tracked correctly. I noticed a couple of days before the date I was staying that it hadn't actually tracked. I reached out and was told it's too late
I'm sorry to hear but honestly you can't blame Shopback if it fails to track and you totally forgot to make a claim despite having a whole month to. It's like going to a retail store, getting overcharged for an item and not realising you were overcharged until a month later
I know you have half the amount of time with Shopback compared to Cashrewards but 30 days is still quite a lot of time. Always check your cashback after making a purchase.
I'm sorry to hear but honestly you can't blame Shopback if it fails to track and you totally forgot to make a claim despite having a whole month to. It's like going to a retail store, getting overcharged for an item and not realising you were overcharged until a month later
The key aspect of their business is that they track purchases. Not unreasonable to expect to have it tracked properly. It takes weeks for purchases to be confirmed and much harder to track than at the point of sale..
@I Smell Pennies: A better analogy would be purchasing an item, the correct price is displayed at checkout but then getting overcharged, like Officeworks did with the S22s.
When you receive an invoice that shows the purchase having occurred 'in partnership with Shopback' there's no reason to think it wouldn't have tracked on Shopbacks end, as it certainly tracked for the retailer.
Hey there BradleyDS2, I remember chatting to you at the time about this and that I escalated this to the merchant as much as humanly possible. As I explained at the time, our Cashback works via affiliate marketing; meaning if the purchase does not track, we don't receive the commission for the purchase making it very hard for us to sustainably grant Cashback. We always do what we can to help get things tracking when they don't work as they ought to, because it's in our best interest for the Cashback to be granted so that you'll keep coming back to shop with us, but there are some limitations to what we can do to help.
I completely understand that your situation was super frustrating, and I'm sorry that I couldn't do more to help at the time, but do note that I haven't given up on chasing this up in case other users were affected by this, particularly given then email you received that gave indication that this had tracked. Thanks for sharing your experience with me, feedback like this is super important to me as I always want to be aware of when things go awry for the community.
If you, or anyone else has issues with tracking, please do reach out as I absolutely am available to help out where I can.
@gotyourback: I was asked for proof that the purchase had been done via Shopback. Surely the email from the merchant with the Shopback logo should be adequate as proof it tracked in their system.
I fail to understand why it isn't possible to contest with the merchant, providing the email as evidence that it tracked in their system.
The evidence was provided during the window that Cashrewards would still allow disputes, so the retailer should have had avenues for contesting, even at that point in time.To me, it feels like Shopback was hoping I'd done something wrong, and since it was past the cut-off, never intended to pay out the cashback.
With my issue, you did offer to help, but after I provided proof that the purchase had been done via Shopback, you immediately said there was nothing you could do.
Due to my experience I'm warning others of my experience, as I stated to you that I would do so.
@NobalaKoba: Understood, I totally agree that the situation wasn't at all what anyone wanted, and the details you provided to us were passed on and contested, and continue to be so. I'm still chasing this up for you and doing what I can, I'm sorry that I wasn't able to help more at the time.
@gotyourback: I look forward to a positive outcome.
Or at least, I wish I could. After over a month of no contact until your message in this thread, I sincerely doubt that I'll get the cashback.
@gotyourback: Considering Cashrewards are able to track their purchases with a much higher rate of accuracy, this is clearly a Shopback problem to solve. Replying with a canned "if the purchase does not track, we don't receive the commission" is a BS response to a very well documented and regularly occurring issue within Shopback. If CR can get it right, maybe you should be asking them how they do it, rather than blaming everyone else with "your purchases haven't tracked".
The funny thing is though (for me at least) that the purchases with a tiny % cashback almost always track. Anytime there is an increased or bonus cashback rate, you can be damn sure SB tracking will be more miss than hit when it comes to tracking. I screen-record every step of the purchase (from the time I activate it on the SB website through to order confirmation after payment) just to protect myself when making a claim, knowing full well that Shopback's canned responses and generally disgruntled approach to approving cashbacks that have a higher rate will be the next issue I have to face in getting it approved.
@KangaDrew: Thanks for your feedback here. I'm always happy to do what I can, where I can, and happy to pass any and all feedback on to the right people. I'm not trying to blame anyone for anything, I'm just letting people know what the limitations were for me in this particular instance.
@gotyourback: For me its tracked but got rejected. I checked just now and don't know why its rejected. Could you please check it?
@bargain4all: Yep, I've got a few DMs to get through but will respond to your by the end of the day.
@gotyourback: Nice write up:)
but I wouldn't touch Shopback with a ten-foot pole!
I learnt it the hard way and when i mentioned my bad experience here on Ozb last time, Shopback store rep hurled abuse towards me via PM.@Stickout: could you kindly elaborate on this "abuse" that came from me?
Here's our message history.
Here's the conversation within.Falsely accusing me of something I never did is disgusting behaviour.
@nocure I'll take my +1 now, thanks.
@gotyourback: Not only was there no abuse of any kind, but the dude crying fake wolf was using duplicate accounts, and still had his cashback credited to the right account.
Once you asked missing cashback… you will get this email after couple of days…
"
Thank you for submitting a missing cashback claim.We have appealed this missing cashback claim with the merchant and found that the merchant has deemed ShopBack ineligible to earn commissions on this transaction which results in us being unable to pass the cashback along to you.
ShopBack awards cashback on your transactions on the basis that the merchant attributes your order to ShopBack and pays us a commission, they are the deciding party on a sale being attributed to ShopBack.
There are quite a few reasons why these orders may not be attributed to ShopBack. This includes:
If a user clicks on a Honey, Cashrewards, or another chrome extension after clicking from ShopBack
If other web pages (including search sites, social media, store sites, promotional/discount sites) or web browsers are opened after clicking through ShopBack
Clicking through to another page from a banner, pop-up, or advertisement on the store’s webpage whilst shopping
Antivirus/Cleanup or Adblocker applications block or disrupt cashback tracking (Tracking cookies are required to track transaction)
When the order falls under the merchant’s exclusions, including the use of promo codes not listed on ShopBack.
In the meantime, do let me know if there is anything I can do to help or share my best advice on earning cashback. I’d be here to support whenever you need it.Regards,
Team ShopBack
"Hey all, just a heads up that I've spoken to @BradleyDS2 via DM and we have found that this was resolved by the merchant and the Cashback has since been credited.
Thanks heaps for the honesty and patience with me. DM if anyone else has issues or queries, I'll reply by the end of the day.
Yeah, I never use or will trust Shopback anymore after the amount of times they don't track or help investigate cashback rejections. Just sticking with Cashrewards for life. Shopback is too dodgy.
I completely forgot about that… And guess what, untracked as well.. WTF.
Mine wasn’t tracked initially from the previous deal but the comments from GYB said to send a dm
Took a while for a reply prolly bc had lots of dms but eventually it was tracked and confirmedMine was tracked but after a while the status changed to rejected. I reported it and still hasn't heard back - the CS said that the partner (EBay) hasn't replied them.
I got $40 cash back from previous deal. Looks like it’s $5 less now
I didn't get the$40 cash back from previous deal in May
I think I had to manually lodge in the request by submitting a screen shot of e-mail about being an eBay plus member. It’s not quite a tax invoice but they accepted it.
thats the nature of the cashback! take it as gamble
No, it's not a gamble. If they offer a service and fail to honour it, you make a claim.
I never got the cashback either!
@eatcroissants @Foreveryone @Koipanda @toyapple9 + anyone else that might have been affected; we had some known tracking issues when eBay Plus came on board with us, and I worked to get anyone who reached out have this rectified. Please reach out to me via DM if you haven't already re: your original cashback, I'm happy to help.
Thanks mate. I have send you the DM with all details. Looking forward to your assistance on this matter. Thanks
Sent you a DM. Thanks!
i got $40 confirmed, dont know about $49 back.
thanks for reminding me, totally forgot about this, so just checked.
Same here
People dont forget the last time collab of eBay and Shopback. Hopefully SB and eBay fully fixed the problem this time. Anyway
LOL how does one manage to get a
Return, Exchange, of eBay plus ?
You can return your ebay plus by doing a paypal/credit card dispute on the transaction and they will cancel your membership without other consequences.
that's more like cancellation not returning if anything at all. (also that's if eBay cancels it, doubt a user will cancel it or even will be able to cancel it)
Balls, I signed up for one month a few days ago to take advantage of the 0% Variable Fees on 5 Sales .
I wonder when this promo ends and whether it stacks with the $20 voucher for annual subscription.
It will stack with the $20 voucher for annual subscription
The $20 offer page is a promotion specific webpage, while the shopback linked sign up page does not mention $20 offer at all. Did you try and actually get the $20 voucher from this deal?
Got it during the last eBay SB collab. so don't see a reason for not getting it this time. Which was $49 CB + ($20 Voucher)
Ya just need to activate SB link and then checkout to eBay plus using the $20 voucher link/banner on the eBay page.
Also last time SB actually put a link on their website a direct tracking link to the $20 voucher page anyway
@USER DC: How do you access the $20 coupon link? The SB app launches the store as eBay plus, not eBay, landing on a page without the $20 promo. It is not a browser where you an enter the URL for the promo, being https://pages.ebay.com.au/Buyer_coupons/plussignup/
@chyawala: From my experience I suggest using a browser and doing a screen recording.
However in app only way you can access the $20 voucher is through the banner
Yo, can you cancel $5 monthly membership and reactivate it anytime you want?
but does it still work?
uhhhh not sure that my comment was relevant to that…
@sp0rk: Lol my bad, trying to get back to everyone too quick I replied to the wrong comment. As you were.
here for the comments. Just did my eBay for $50 voucher and $20 voucher two months ago.
The monthly $5 off $15 spend was a nice bonus
I got cucked today. Got a $5 with min $50 when I am meant to get $5 for $15 min.
I had to report the missing tracking for the last promo with $40 cashback, but it ended up going through, so there is hope! 😁
Man I renewed last week…
And you got your voucher from eBay?
I mean I did but cashback should be better than a voucher I’m forced to use at eBay right?
That's a valid point.
Had to report missing cashback last time and wait like 6 months for the cashback to clear. Wouldn't recommend it unless you are happy to pay full price for eBay Plus.
no cashback tracked, no $20 voucer….
Tracking isn’t instant
Purchase (Today) —> Tracked In (5 days) —> Claim In (60 days)If there’s still no sign of the $35 past the 5-day mark, just send a dm to GYB
Just out of curiosity, is it possible to activate the $5 monthly membership as many as times we want in the same account to buy something (that is worth to buy with the plus membership which has more than $5 profit) and cancel it immediately? For me, if it is possible, I think that way is cheaper as I'm not a frequent ebay shopper.
Monthly subs will always be there to re-signup at anytime but the cashback won’t be confirmed
Thanks. Fair enough about the cashback. I was just wondering only about the advantage that could get only through the item purchase
any word on offer expiry? The row for "Get access to exclusive offers with eBay Plus membership" lasts until 15/9/2022 but unsure if that's for the actual membership
Usually upsized cashback promo like this lasts for a day
Maybe @gotyourback can give a more definitive answer on the expiry?@fivebucksisfivebucks this is currently scheduled to end on the 15th, so likely will run until then, but they can change their end date depending on a few factors so there's a small chance it may be extended or end slightly early. Will update here if I hear anything otherwise!
Shopback tracked but rejected my eBay plus subscription. So I've lost trust with them, as well. Burned a few too many times.
Hey mate, please do reach out to me via DM, we had some known tracking issues with this promo originally so I'm happy to do what I can.
My eBay Plus is set to automatically renew on 9/9/22. Can I use this deal somehow?
Cancel the auto-renewal. Then resubscribe on the 10th.
Typically ebay will offer you a $20 voucher when you attempt to cancel the auto-renewal anyway.
how to cancel ebay plus? looks like there is no cancel button any more….And i also couldn’t find the button to cancel auto renew. did they removed both button?
If you see a membership end date and no other options you've already cancelled, but your existing sub hasn't finished yet.
"Existing eBay Plus Customers will not be eligible for cashback on Sign Ups"
Does this mean I can't use my account which previously had an ebay plus annual sub that expired 6 months ago?Eligible to "New & Reactivated Subscriptions"
You can, as long as it isn't active now.
I joined shopback and got dudded 3x plus the tracking was never tracking for me it always took a week. I cannot trust them, I closed the account. Hopefully many others do better. Cashrewards track absolutely immediately and so I'm staying with them. Hoping this deal comes to CR.
Hey mate, sorry to hear you've lost trust here, if you ever wanted any help you're always welcome to reach out to me via DM, I'm happy to chase things up for the OzB community.
If I cancel my eBay Plus membership renewal will I continue to get benefits till the end date? Thanks.
Yes
From what we've been told, this voucher offer was no longer live, so I'm checking in with eBay Plus to see what the go is.
From what i've seen, it's live, but it doesn't pop up all the time while browsing ebay.
I still have the free trial and seems like I can't buy a membership until the 30 day free trial is over.
Does anyone know how to skip a way to skip the trial?
Guess I lucked out this time
My cashback from last time was approved, but it took a lot of hassle to get to that point. In my opinion it's not worth the time to get cashback for this.
The real question though is… why would you want ebay Plus. I bought it and the only deals I see are some second rate deals on bulk products and "sales" on cheapo third party brand junk. I don't buy gym equipment or big appliances so maybe the savings are there but the only worth I've gotten out of ebay plus is $5 off every month for my junk purchases like cheapo mousepads.
Just get amazon prime
Serious question. I took up ebay plus from the last deal but what deals have people come across?
I haven't found much myself so wanted to see what your experiences are like?
Buying Gunpla has worked out for me and pre love items with free shipping covered by eBay.
Mainly second hand items/collectibles. My purchase history shows about 75 purchases this year, but only a few would have been available on Amazon and the ones that were are heavily discounted Plus items, like SD cards.
eBay is definitely not for everyone. eBay plus saves me money (apparently $300+ since May) but it still sucks and I wouldn't pay $50 for it as I don't want to support them locking discounts behind a paywall..
no need to gamble with cashback, there was a certain loophole/tricks which involved 2 offers and we end up getting like $1 profit for joining a year - cant remember the threads here…. anyone bookmarked them ?
Following
@ChiMot
This one got $40+$30 vouchers on a $49 Plus sub.
https://www.ozbargain.com.au/node/692723This one was $1 profit, from June
https://www.ozbargain.com.au/node/704626For any other historical Plus deals, scroll/browse through here:
https://www.ozbargain.com.au/product/ebay-plusthanks. but it was about renewal im pretty sure of this as i have done it last year (so after paying full year i renew and get $1 profit for the second year).
i remember something like pretend to cancel, then they offer something and we decline first then later new offer comes up and we accept.. cant remember the details … duh/////
Just tried to cancel my eBay subscription and was given $30 credit if I change my mind and stay on with them. My subscription was going to end in October. Given the comments about the hassle of shopback's tracking - this might be the easier alternative as others have suggested.
WTF just realised my ebay plus membership cashback was rejected despite after SB fixing up the tracking. I'm sure I'm not the only one. Why would SB bring back this unreliable offer?
Hey mate, please do reach out to me via DM, I'm happy to help get this sorted. We experienced some tracking issues when eBay Plus first launched with us, and I worked to get users in the community sorted and am happy to do so ere for you. We took eBay Plus down as soon as we were made aware of the known issue, and have resolved the issues from last time and done extra testing to be sure all is well before they returned with this one.
Yes you did fixed up tracking, I'm satisfied that SB did its part. My neg is about eBay. What's the point of fixing up tracking if eBay rejects the cashback later? eBay has wasted both yours and my time.
Anyway sent you DM.
I just noticed in my SB history an "eBay Plus" $40 confirmed cashback in addition to an "eBay Plus membership" $0 rejection. So it seems GYB managed to get it for me.
Because they know some people won’t care enough to complain, so they pocket the money…
Just did it Cashback didn't track. Went through the automated chat and received this message
Unfortunately, Cashback for eBay Plus Membership is temporarily unavailable until we can fix the issue.
9:59 am
Rest assured as once it is back online for you to earn Cashback, we will notify it via our newsletter or website.
Stay tuned! 😊Tracking isn’t instant
Purchase (Today) —> Tracked In (5 days) —> Claim In (60 days)If there’s still no sign of the $35 past the 5-day mark, just send a dm to GYB
Yeah fine if it isn't instant but they fact you can't put it though is concerning you can't select the time like other Cashback
I can no longer see the $20 voucher on the Ebay website. Anyone else experiencing this? Any idea if they will stack?
Jumped through all the hoops and never got the cash back from the last deal, waited patiently and then realized you can't contact support after 30 days if something goes wrong, pretty dodgy tactic to avoid helping your customers
Yes, this is ridiculous.
Hey Elnato, reach out to me via DM, I'm happy to help get this sorted for you where I can.
I did everything correctly in the last deal but cash back was never tracked. Messaged them and got an email saying that missing cashback is successfully tracked. It never was! We shouldn't be expected to keep messaging them when nothing is actually being done. Very disappointed with the tactics these guys are using!
Hey mate, if you haven't already, do reach out via DM so that I can take a look into this to see what's gone wrong, happy to help get it sorted.
Shopback and eBay notoriously hopeless at this stuff and both blame 'technical issues' and never resolve customer problems.
I'd have zero trust this will be honoured between these 2 companies sadly.
I understand the frustration and the suspicion you shared. I personally also had problem with the tracking during last round of subscription to ebay via shopback but I reached out to @gotyourback and he/she/they was very prompt in fixing the tracking and I got my cashback within the next 3 months. Don't think it's fair to jump to conclusion if you have not tried reaching out.
Yep. I got caught out with a $22USD cashback via door dash. Sale was never tracked even though you can clearly see that the link was passed through Shop Back. Shop Back and Door Dash are on my permanent s$*&t list.
Is anyone still getting a banner for a $20 voucher on the ebay launch page? I can't see it now, it was there a few days ago though.
Hey mates, eBay Plus have updated their terms with us to say that Cashback isn't to be used in conjunction with any other offer, so it's a risk to try and redeem both Cashback and any vouchers offers they're running because whilst it'll likely track they might invalidate the Cashback at a later date, so I'd say use your discretion as to whether you try and stack here.
+1
This should be added to the post @bargainsgrabber
TY @bargainsgrabber
so it's a risk to try and redeem both Cashback and any vouchers offers they're running
Usually, these $20 offers are not an opt-in/opt-out type of promo, in fact, there is actually no way of not receiving the targetted $20 voucher if you signup within the promo period.
So you're saying if we see a $20 ebay promo don't bet on receiving the $35 cashback will be paid out?
This refers to signing up using one of their own special offer pages that has a voucher attached, if signing up using the link to our site/app, if anything's automatically added it shouldn't cause issues.
Hey, can you tell me if I can purchase eBay plus for two eBay accounts and get cashback on both?
Hey mate, that might be considered gaming in eBay's terms so there's a chance it'll get invalidated. Safest bet is to have one eBay Plus subscription per ShopBack account.
Was tempted, but I don't trust either SB or CR for larger purchases, even if I can chase it up I don't like the hassle.
I'll leave my membership off until the next $50 coupon is offered.
Trying to time the market here. $
30 offer on cancellation… which is safer than cashback & not hugely different
vs waiting for $49/$50 deals in the future?
Worth waiting for a $49/$50 coupon deal in the future around Nov-Dec!
There was a $50 deal like 2 months ago.
Just came here to say, in the last deal my cashback didn't track. It didn't go any further than click history. I reported it/or not it didn't move. I contacted @gotyourback after more than 3 months and provided details and I already got the cashback.So, while there are flows, they are working very hard. Deserve my business. YMMV.
I got the cashback last time but it took forever and a lot of effort. I had to talk to GYB, report missing cashback, check back every few days and wait endlessly for it to be finally tracked and confirmed. My advice is if you don't like the hassle you may want to pass on this deal. (if you don't mind tho, you'll most likely get your money back if you actively seek help from the shopback team)
Bit of a dumb question but… What do you buy these days on Ebay that his cheaper or not available on other e-commerce websites like Amazon?
Plus membership expiring in two weeks… hopefully this runs till the next two weeks.
Q - are there any advantages for sellers on ebay if they are an ebay plus member?
For this month, eBay are giving 5x 0% variable fee on items you sell during September - only eligible for eBay Plus members.
So depending on the value of the items you sell, you could save more than the $49 already just on those 5x items.
Fingers crossed this will be a regular monthly thing!
thanks for that - good info - cheers to u!
Another benefit for sellers is this:
"3X 50% OFF SENDLE LABELS MONTHLY FOR EBAY PLUS MEMBERS"
Still no tracking on mine, the "click" registered on their website but nothing …. the feedback/reviews above don't instil a lot of confidence
Signed up on 5/9, "click" is registered, still no tracking
My cashback from May just tracked oddly, fingers crossed that's a good sign :)
Update: and now confirmed, thanks GYB and the team!
Bought 05/09/2022 - Click registered - Still no tracking.
Looks like SB is still having problems?
Same here…
Bought this Sunday when the deal was posted but my card rejected.
Logged into shopback again Monday and purchased using the correct card and still today this hasn't tracked.
Tried to report a missing cashback but don't have an order ID.
Shopback plus says eBay plus cashbacks are tracked in 2 days..
Bought this Sunday when the deal was posted but my card rejected.
Logged into shopback again Monday and purchased using the correct card and still today this hasn't tracked.
Tried to report a missing cashback but don't have an order ID.
Shopback plus says eBay plus cashbacks are tracked in 2 days..Use your eBay email address that you signed up to eBay Plus as your Order ID.
FYI mine finally tracked today
They’ve now changed it to 5 days.
Any missing Cashback claim you made after 2 days you’ll find has now been deleted.
After 5 days you’ll have to raise the missing Cashback claim again.
FYI mine finally tracked today
Thursday and still no tracking. Issue not fixed…
FYI mine finally tracked today
How long before I can query my lack of tracking?
5 days apparently
No tracking here either! 🍻
Looks like this deal is still not fixed since May. Same tracking problems.
FYI mine finally tracked today
Also having issues with tracking. Sent a message to rep. Awaiting feedback
FYI mine finally tracked today
No tracking after 5 days either. Claim submitted. If no response in 3 days will message rep here. Btw rep is helpful but SB need to fix the tracking issue and not attend case by case basis. There are many who will forgot to chase up.
mine finally tracked today
Ao, another issue with shopback, eh?
SB now not accepting email as an Order ID when making a cashback claim?
Yes I noticed that too. Use the "Authorisation Code" from the email from eBay.
It's so frustrating.
I purchased eBay Plus on 5/9, then submitted my missing cashback claim on 8/9 and was able to use email as Order ID.
SB then deleted my missing cashback claim, and I noticed that the timeframe was changed to 5 days instead of 2 days.
Submitted again today - email no longer allowed as Order ID.
I am going to bet there is a good chance this ends up getting rejected.
Disregarding the last offer in May, with this current $35 offer - has anyone had it automatically track without needing to file a missing cashback claim?
I though it was supposed to be "fixed"!
Received tracking confirmation this morning so might be taking a few days extra to come through.
I also received tracking now!
Took 7 days for me - but at least it tracked.
Well done SB!
What if you don't spend you $5 monthly voucher?
Does it stack?It expires.
As with all eBay codes - it doesn't stack.
The only things that stack are Gift Vouchers that you purchase.
Hey mates, I was wondering if it’s possible to purchase subscriptions for two eBay accounts on the one ShopBack account. Thanks.
I took ebayplus membership in may'22 but never got $49 cashback from shopback.so beware of that when you take this deal now..