Last week, a woman hit my parked car and caused $1400 in damages to rear bumper and left her name and number. For reference I don't have any insurance.
Luckily she answered my call and said and she has 3rd party insurance, said she will pay the excess and get back to me when they process the claim.
A week has passed, so I ask for an update, but she doesn't reply to any messages or pick up any calls. I'm afraid she is trying to get out of the situation by ignoring/blocking me and just running away without taking responsibility.
Is there any action I can take in this situation?
I have a note with her name/number and message saying she hit the car, but that's all for evidence.
I took her word for it saying she would pay excess and didn't get her details or rego.
And for reference how long would a claim of this sort take for an insurance company to process?
I'm little frustrated as I just bought the car a week before the incident, flat out working/studying as a uni student and can't really afford any repairs.
Update:
Filed a police report, trying to collect evidence and send a letter of demand to the guilty party, will see how that goes.
Update 2:
Car park CCTV footage caught her hitting me and got her rego, now I can send a letter of demand and make a case in small claims court.
I don't even care about the money at this point, just want her to own up and face the consequences.
Unfortunately I told her that I didn't have insurance, but only because she immediately said she would be happy to pay her excess to cover the damage after I first contacted her.
I thought it would push her to pay her excess (which she was probably wrongly understanding, or didn't even have, which became apparent after her stalling and ignoring my messages) rather than pay the full repair cost.
But you're right, in hindsight, I should have just not said anything and grilled her for her details instead.