Would You Say Something in This Situation? (ALDI Checkout)

Try and picture this.

2 checkout lines. Left checkout line has 2 people in it as it is closing.

In my line we have about 5 people. Lady in front of me and myself have not yet reached the conveyor belt to put items on.

Cashier in the "closing" lane then points to the lady in-front of me and myself to come to her checkout as it is actually not closing, she just did not change the indicator.

Middle aged lady behind me goes from 0 to 100 and pushes her trolley in cutting off lady in front of me and myself.
Cashier lady was not impressed but did not say anything. Customer begins to put her shopping on the belt and gives us a face.

I stayed calm then I lashed out. Just basically said to her what a rude selfish bitch she was for doing that, and that others were waiting with the right intentions especially the lady in front of me.

Is this just an Aldi thing? I have actually experienced this behaviour before regarding this. What happened to us as a society?

My question to you is, would you have said something as well or let it slide?

edit: I actually forgot to mention she tried cutting in front of us earlier but didn't see the line had snaked out past the freezer. (Due to covid distances)
Then she waited behind us before she pounced.

Poll Options

  • 477
    YES I would have pulled her up on her behaviour
  • 93
    No I would have not engaged
  • 129
    Cashier should have said something

Related Stores

ALDI
ALDI

Comments

  • +4

    Good on you for calling her out. Sometimes people who are rude idiots need to be told that to their face so they can hopefully realise it.

  • +1

    Typical aldi beh. Here we don't shop on weekends when everyone goes and you're likely to get hit and run over by trolleys…

  • +3

    Good on you for doing this. Wish I had the guts to do it. She probably will think before cutting people off next time for fear of being humiliated in public and I think you did he right thing.

    Sometimes selfish morons need to be told that they are selfish morons because nobody else is telling them that.

  • -3

    Karen, or Ken.. is that you???

    In the world of supermarket checkouts you snooze you lose.

  • +1

    Mostly I don’t. Occasionally I do. Happened to me the other day and I CBA but did call out the lady who was literally pushing her trolley into me as if it was going to make ten queue go faster.

  • +1

    Her name is Karen. I would have said, "Hey Karen, get back in line!"

  • +1

    Hell yes! I have a strategy for that. I go to the front of the line and point out to the cashier that the person had cut in and their time is not more valuable than anybody else. If the perp says anything they are spoken about in the third person with reference to their bad planning of their day and that they should allow more time like everybody else has. At the very least you get to hold them up and sometimes get a great response from the others who witness this behaviour. Using a term like ‘we live in a society’ (thanks Constanza) is always fun too. The trick with this is not to let it upset you or stress you out resulting in you getting angry and making things worse for everybody else as well. I treat it as a sport not a war.

  • It's not only an Aldi thing, it happens all the time at Woolies and Coles also. Very occasionally the staff will say something, but mostly they just roll their eyes, shake their head, and let the rude customer have their way.

  • +1

    What happened to us as a society?

    Same as society has always been - greedy & selfish. That is, the overwhelming majority are.
    Pushing in line is such a minuscule issue - have you been paying attention to the species extinction across the planet?
    There's your 'society' for ya!

  • +1

    Not worth getting into an altercation about IMO, yeah I'd be annoyed but shit happens.

  • I always have the complete opposite experience in my Aldi, many times Ive been waved ahead of people cos Ive been waiting. Ive also done the same. Also sent people ahead of me cos they only have a couple of items and vice versa.

  • +1

    How could you… how could you, I can't believe it, how could you…. how could you be so restrained!
    The checkout him/her should have simply told the B$%#CH she will not be served with that attitude

  • +1

    Hey buddy, I find Aldi checkout process very outdated but their staff churn through customers very quickly. I also find Aldi is filled with people who look like they have all the time in the world, but no time to wait in a line.
    I agree she wronged big time. But you swore at her, so in my eyes you lost the right to complain. If you voiced your frustration in a polite but stern manner, i'd fully back you.

  • +1

    Two wrongs don't make a right - calling her a bitch def OTT - but calling her out for her rude behaviour is very justified
    I would also mention it to the cashier and ask them to deal with it in future

    • +2

      Cashier in my line was well aware what happened. She even said how rude it was.

  • +1

    I would’ve probably let it go, but wished I’d said something!

    At Aldi the other day I was let in front of someone with bags full of stuff, and we both thought that she had too much to manage an Aldi checkout without a trolley. I offered to get her a trolley, so she gave me a coin and I went out and got one after I went through the checkout.

    I don’t think this bad behaviour is the norm, most people are considerate, it’s just you tend to notice the bad behaviour more.

  • Frankly, in this situation, I would’ve said to the cashier, “I think this other lady was in the queue first”. You aren’t being abusive, then, and it doesn’t look like you are trying to gain personally. It also gives the Cashier the opening to step in. This then puts the onus back on the “barger” as to how they will handle this.

  • You were right to point out her shitty behaviour. But you had shitty behaviour yourself.

    No need to be angry and rude.

    • -4

      I had every right to be angry and rude.

      • +1

        Be angry, not rude, else your argument suffers

        • +1

          por qué no los dos?

  • I understand where you are coming from, people should wait their turn, and agree with you. I would also say, dont sweat the small stuff. To me, waiting an extra few minutes is not a massive deal and maybe she has a sick baby/mum/significant other at home that she needs to get home to or maybe she is running late to pick her kids up or something else that is really important and really needed to get out of there quickly. It's the same with people cutting me off in traffic, maybe they are rushing to see their dying grandmother or are really busting to go to the toilet. Even if they were just being selfish, being angry at them is not productive to your own mental health, let it go, if you were yourself in a big hurry, you could have politely said something along those lines and maybe she would have apologised and let you move back in front, or maybe not, but again I would simply say dont sweat the small stuff.

  • +1

    I'm pretty chilled so wouldn't bother me. No point getting angry and let it bother you for the rest of the day and wasting more time posting this and getting into more pointless debates online.

  • When I stopped responding that way to others in shops, in work & on road my life became more peaceful and my communications became way more effective :)

    In any situation like that, the person who loses their cool, is usually the one that ends up being on the wrong in other's eyes.

  • I hate going to ALDI. Always seem to wait at least 15 minutes in line whereas I can self checkout at Woolies/Coles without waiting.

  • This is why I do not do my weekly shop at Aldi. Usually waiting 15 mins in line for one or two items.

    • Aldi now testing self serve checkouts, the one in north sydney has it. I used it, pretty much the same machines as Coles and Woolies

  • Pretty sure I saw her lighting up a cig in the car-park too

  • +2

    Maybe INeed2Pee should change their handle to INeed2Q

  • +2

    I for one salute you for calling her out

    Its not about letting her know what you thought of her or hoping it will make her change.

    Its about making yourself feel better knowing you got your thoughts/anger out of your system - and that she deserved it. If you held it in it could have have set the tone/baggage for the rest of the day and this imbecile is definitely not worth that headspace

  • Oh you're the guy who called my mum a bitch for no reason?!?

    • +4

      Tell your mum to back off next time. 😂

  • I agree, she was a B for doing that and someone needs to tell her, she's gonna keep doing it.

    On the other side, when a lane opens up, it's such a free for all, seen customers RUN from the back of the line to the open line, this usually happens with people at the back or mid of the line.

    I usually see the people who haven't put their stuff on the belt and a lane opens, the 2nd person is friendly and states the 2nd lane is open.

    It's like the train where I see people just run to a seat when the doors open.

    People are selfish and those people need a good telling off.

    I also have told off people for pushing in or politely said "sorry, the line is all the way back there" because of the social distancing gap. One woman thanked me because she doesn't like confrontation, but I think people like us need to be vocal on the right thing to do.

  • I wouldn't, I avoid conflict. But if I were anywhere nearby, I would be cheering you in my heart.
    I think it's justified, words can't hurt her, but may help other victims in future.

  • +1

    It's not an Aldi thing, it's an entitlement thing.

    And to answer your question if I would say anything? I live for moments like these lol

    I'm also the person who will let the person behind me go before me if they only a couple of items and I have a trolley full. But they better be paying by Tap and Pay! haha

  • Aldi in Europe is experimenting with self checkouts where one uses his or her own mobile to scan and pay. Not sure if Australia will ever get that but it will sort out the dumb and rude from the honest and friendly.

  • I would avoid this situation by joining woolies delivery plan, you can change the address each time for the order.
    just share the plan cost with other family members.

    Now over $50 order will be free delivery.

    there are always specials on woolies which is the same price as Aldi - you save all the time, petrol, car wear and tear, and all the hustle of fighting in line.

  • +2

    Learn to stay clam, seriously, in the longer term it will work out very bad for you when you lose your temper at the wrong person.

  • Covid and lockdown has brought up all kinds of crazy self preservation behaviour and instances of selfishness (toilet paper anyone?) . Society and individuals are more stressed than many would like to let on .

  • Would you swear at an intimidating-looking man in the same scenario? If no, you need to take a look at yourself IMO.

    • +1

      Yes. I would have.

  • +1

    There are rules when shopping at Aldi and she did not follow the basic one.

    • person next in line to load the counter gets the next opening one
    • people with a trolley load let's the person behind them with one or two items to go ahead
    • you DO NOT bag your items at the counter!
    • You must tell everyone how good shopping at Aldi is..

    There should be membership cards based on your ability to follow the rules and it should be temporarily banned or revoked if you do not comply.

    • You must also take the catalogue even though it is the year 2021 and is available digitally.

      • +1

        It's my civic duty to read the latest publications

      • If it works for them and is cost effective, why would they change it?

  • Seriously first to the cashier is the winner like what happened in this case .
    I don't even see a issue to post an issue lol .

    • Don't worry, next time this happens I will be climbing over people so that my knoppers and salted pretzel chocolate is scanned first.

  • good on you for calling her out and shaming the bitch. Most people will do this so long as they can get away with it. Hopefully now she's been given a bit of a "reset". Collectively if multiple people call someone out, it has more effect on their behaviour.

  • +1

    This reminds me of the time I was leaving an Ikea store. I waited in line for the elevators and the Aussie looking couple in front of me moved forward but only made it half way into the elevator because the item on their trolley was too long. They decided to back out and wait for the next one and on the way back, the man pointed to an old lady and her grand daughter and said "You go in". Before they could move, an Asian man grabbed his two daughters and pulled them in by their arms. The Aussie says to the man " I said for her to get in, not you" and the Asian replies "Sorry No English" then says something in Asian to his daughter. The Aussie guy then bends over and speaks to the little girl in Asian and her dad rushes forward to throw a punch at the Aussie guy. A whole bunch of Asian people stop him and yell at him and he ends up getting out and walking away angry. I asked the Aussie guy what he said and he replied " I told the girl not to be a pig like her father when she grows up" HaHa. Funniest thing I've ever seen.

  • +2

    what a (profanity)! i would of smashed her teeth in

  • Happens quite often in Aldi… They open another checkout and I typically wait for the people in front of me to move over (if they've not started unloading). However, sometimes they are not bothered about moving over or are not aware of what's going on and by the time they've decided, people behind me have already jumped across.
    Occasionally as you say, the checkout assistant will make eye contact with the person at the front of the queue to move across and generally that works ok.
    Sometimes people are just in a rush or just have bad manners. You were right to call them out on it.

  • One of the Aldis I go to, everyone is in a rush to get in as soon as doors open, and they push and pull their way around everything and everyone, the older folks are the culprits.

    Another store, I've seen lots of courtesy, and it surprised me really. It's probably just random.

  • +1

    I don't see an issue…Happens everywhere, just seems extra rude when it's smaller/fewer people. Shouldn't you be used to this?

    If you got into a queue at a food court or local (not Coles or Woolworths) grocery market - and other queues turned out to be shorter than yours and you are indicated to join the shorter queue (actually you may not be indicated, just go if you want to get out sooner) - are you still kicking up a fuss when other customers charge in before you, even though you were ahead?

    • No I am not an (profanity). I go to self serve checkout rather than ripping in front of others to save 3 minutes.

      • +2

        Don't join the Squid Games Bud your lack of aggression would make you the 1st elimination !

        • No aggression is needed in the first game:)

          Only the last 2 games required that. So i would make at least 4 eliminations thanks.

          • @iNeed2Pee: The first game if your too slow you will be culled .
            Not first but somewhere so I lied hehe .

            • +1

              @popsiee: 🤣🤣 So true. I forgot that rule hahaha

      • That's why I gave the example of food court and small grocery stores (ie no self checkout, like ALDI) - queuing is not just a supermarket problem. Or even just queuing up for the bank ATMs (before this whole cashless thing)…or anywhere with more than one queue.
        Hell, even kids cut in the canteen line using their friends or if they know the lunch monitor kid. I'm sure you've encountered similar scenarios, I think you should be used to it. So yes, I think your ALDI reaction was a bit strong.

  • I go to most of the major supermarkets and I think Aldi has the worst checkout system.

    • +2

      also the fastest…

      • Aldi is not the fastest checkout system.

        If you are talking “checkout chick” Costco gromps all over them. However, I prefer the self service checkouts in Coles/Woolworths. There are lots more of them so the, overall, wait is shorter.

        • I find costco not that fast personally.

          • +1

            @JuryWheel: Given the size of the trolleys, and the size of the average shop, I suspect the ‘checkout chick” at Aldi would take much longer than Costco. For a start, with Costco, the way the checkouts are laid out they often leave some of the goods in the trolley and scan them with the hand scanner. Maybe your store gets the checkout chicks that Costco normally rejects.

  • "Is this just an Aldi thing?"

    No op. People have been push in since the dawn of time. I'm surprised you have never experienced it before.

    • I have not experienced this kind of behaviour at other supermarkets. (Maybe due to self serve)

      In life yes. People are morons and that is the way Australia has become.

      • +2

        I would not have reacted the way you did. I would have reasoned in my mind that this person is in more of a hurry than me, or she has some issues (anger, entitlement, mental, etc) and feel sorry for her.

        This frees me from angry feelings toward her which ultimately effects me, pulls me down. The situation would be resolved in my mind (likely) before leaving the store.

        • I just thought it would make a good OzBargain forum. Im always thinking about this community 🤣

  • +2

    I've experienced this… I dunno, I'm not a surgeon on my way to life saving transplant surgery so - a few extra minutes wait doesn't really impact me. If other people are so desperate to get ahead and feel some small level of triumph by doing that, that says more about them than it does about me and I just ignore it.

    A bit like driving, people so desperate to get ahead to be one whole car length ahead and save the grand total of 3 metres… knock yourself out.

    Getting angry about it usually just makes them feel better and you feel worse. Thats what I think anyway.

  • +2

    She needed to hear it. It won't change her behaviour but when she relays it back to her hubby, he'll nod and agree with her, but his inside voice will quietly thank you. You did a good thing, if only for one man that lost his voice. 😉

  • This is ALDI, it probably cost you/the lady in front of you 2 minutes tops - they are super speedy! Whats the hurry? If she wants to be a turd, go for it. Just keep quiet and live your life.

  • first thought - rule number one is selfishness - me, me, me - and only after that - did you want something ?

    secondly - the Chinese principle - if someone is acting angrily in public, best to avoid as they are probably already agitated about something else in their unhappy life, and if you step in, there's a chance that they'll kill you or at least do something nasty to you.

    that said - I remember walking out of Sydney international airport terminal pulling our wheely suitcases after a 10-14 hour overnight flight - in a tired and vaguely zombie state, and joined what we thought was the end of the queue for the taxis

    only to be remonstrated against by a strident English-accent middle-aged female voice behind us telling us we should go to the back of the queue - not the people immediately behind us, but the woman two behind us …

    we hadn't noticed the gap - and then the remainder of the queue off at an angle we hadn't seen - so we had joined at about the halfway point

    frankly we were too farqued to move, let alone consider going to the back of the long long queue so we were - oh shit, what now

    but - the lady's strident and annoying 'you were wrong' English queue behaviour annoyed me enough that I just said to her 'sorry this is Australia - nobody cares' - I looked back at the line stretching behind and nobody looked upset

    she arked up her English queue jumper outrage even more 'how dare you!', etc. which gave me even more pleasure to piss her off

    she started on about how she was an Australian citizen and did know Australia - but to me it was clearly English queue shaming behaviour we just don't do in Australia - so we stayed put

    and she finally settled down after a grumble - and as I predicted, everyone else behind us DGAF.

  • secondly - the Chinese principle - if someone is acting angrily in public, best to avoid as they are probably already agitated about something else in their unhappy life, and if you step in, there's a chance that they'll kill you or at least do something nasty to you.

    Totally agree .
    Only have to watch the news and someone over a minor issue sticks their nose in and ends up hospitalized or 6 foot under .

  • +1

    I like the way you phrased it:

    "I stayed calm then I lashed out."

    I maintained my composure then murdered the cow. Haha

    I think you did the right thing, but probably not in the best way.

    • 🤣🤣🤣

  • who really cares who's right or wrong… why let such a small, unimportant thing ruin your day or by the sounds of it, week. life is too short to stress about something so petty.

    • Thanks for commenting.
      Nothing ruins my life, this is for the community:)

      Without this stuff the forum section won't thrive.

  • +1

    It’s not right to react that way and call someone a bitch in this situation. Yes, the woman did the wrong thing and was rude but in my view it’s worse to call someone a bitch especially over such a minor issue.
    You could say something but it would be better to say it politely, “Excuse me but I’ve been waiting longer and have less items.”

  • this opening and closing registers every 5 seconds crap is why aldi sucks

    • +1

      Completely agree. I have no idea why they think this is a good idea.

  • I've always had a positive experience with other customers at Aldi as opposed to Colesworth.

  • +2

    This is why you don't shop at aldi

  • I'll give ALDI a big tick for its monster trolley normally the only trolley that fits all my crap to take to the PO :)

  • +1

    I've gotten to that age now where I pull people up on their poor behaviour. Don't get me wrong, if they look a bit unhinged, I might let it slide, but that's just self preservation. The only mitigating circumstance I'd give here is that Aldi is the Wild West, so whilst I'd still pipe up, I wouldn't personally go as hard as if it happened in another shop.

    • The problem is you might encounter the nutter who feels he needs to go the biff or pull the knife out. Frankly not worth the risk.

      • +1

        I refuse to live my life in this way. Nutters are everywhere, so with that attitude, don’t even bother leaving the house.

        • Huh? All I’m saying is don’t go looking for trouble. I’m more than happy to wander around not picking fights for unimportant things.

  • +1

    Good on you for standing up.

    Would've done the same thing. I'm so over self-entitled ppl atm..

    Btw, ppl commenting about the 'Bitch' part.. A 'bitch' is a 'Female dog', going by the dictionary meaning..

    • +1

      And by what definition was she acting like a dog? Female or otherwise?

      I’ve yet to read that typical female dog behaviour is cutting into queues at the supermarket.

      • +1

        Who cares, the person cutting in was dealt with appropriately. If you condone that type of elitist behaviour, more fool you!

        • +1

          You were the one claiming that bitch was an acceptable term to use and provided the definition. You still, haven’t, answered my question.

          Frankly I don’t think it was appropriate. The issue could’ve been dealt with without resorting to that term of abuse. By descending to that level the OP lost the high ground. That is the point. Perhaps you need to lookup “elitist behaviour” as well.

          The keyboard warriors around here are getting a, tad, out of control.

          Emotionally escalating an issue is, rarely, a good way to deal with it.

          • +1

            @try2bhelpful: I think you need to refine your comprehension skills.

            You were the one claiming that bitch was an acceptable term to use and provided the definition.

            How so? I simply referenced the dictionary meaning.

            Maybe you need thicker skin if the word 'bitch' offends you..

            I'll just agree to disagree with you.

            Edit: Not to mention, the poll results tend to lean toward the OP!

            • +1

              @Bunsen: So your reaction is to be abusive.

              You still didn’t answer my question. In what way was her actions indicative of a dog, let alone a female one? It isn’t my comprehension that is in doubt.

              • +1

                @try2bhelpful: I've never once observed a female dog lining up in a supermarket, let alone pushing in front of others. I'll have to be more observant. Terrific point, well made. Not at all pedantic and irrelevant to the OP, well done.

                • @kiriakoz: I wasn’t the one who raised the point that the term was relating to a female dog. The term is, in fact, insulting and abusive; it should be acknowledged as that. Asserting it is “OK” because it is a female dog is irrelevant as it doesn’t relate to behaviour that a female dog would undertake. I’m not being pedantic I’m addressing why trying to minimise the usage of the term is not valid.

                  I’ve already made it clear, in past posts, that I think the OP was wrong to use this term because it was an escalation that was unnecessary. Frankly, if he had tried that trick on me, I would’ve asked the checkout person to let me talk to the manager. I would’ve done this quietly and with great control. Escalating these situations is just plain stupid because it can backfire. “Barging in” is questionable but calling someone “a bitch” is definitive.

                  It might work well in the “polling” but I can’t see the manager thinking this is acceptable.

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