This was posted 3 years 2 months 23 days ago, and might be an out-dated deal.

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NBN 250/25 $99.95/M (Was $119.95), 1000/50 $119.95/M (Was $139.95) for 6 Months (New & Existing FTTP/HFC Customers) @ Superloop

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NBN 250/25 $99.95/M (Was $119.95), 1000/50 $119.95/M (Was $139.95) for 6 Months (New & Existing FTTP/HFC Customers) @ Superloop
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Pdrasticmeasures1337 on 30/08/2021 - 21:10 superloop.com (4090 clicks)
Last edited 30/08/2021 - 23:44 by 1 other user

This time existing customers also get something from it. Just go to your Members area and you can select a temporary discount plan.

FTTP and HFC only.

Superloop Discounted Plan Change Offer for Existing NBN Customers T&Cs
Superloop NBN 250/25 Unlimited Plan New Signup Promotion T&Cs
Superloop NBN 1000/50 3TB Plan New Signup Promotion T&Cs

nbn Unlimited 25/10 $54.95/M, 50/20 $59.95/M, 100/20 $69.95/M, 100/40 $79.95/M for 6 Months (New Customers) @ Superloop is still active in case you're a new customer.

Referral Links

Referral: random (1037)

Referrer gets 10% off for 6 months.

Internet Broadband nbn

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Superloop
Superloop

closed Comments

  • HD9990 on 30/08/2021 - 21:13
    +33

    Existing customers. WOW.

    • drasticmeasures1337 on 30/08/2021 - 21:16

      ikr

    • Maz78 on 31/08/2021 - 09:31
      +3

      Ugh.. Deal comes up a month after I jump to ABB..

      • Bruceflix on 31/08/2021 - 14:10
        +1

        I have been with Superloop and am currently with ABB. I'd rather pay more and stay with ABB. Superloop was absolute rubbish for 1000/50 on 5mod.

    • Twix on 30/08/2021 - 21:40

      Mate don't have Gigabit.

    • G-rig on 30/08/2021 - 22:59

      Mate uses vocus doesnt it, and more expensive?

      • Twix on 30/08/2021 - 23:11

        Mate = Vocus and Wireline.

        • G-rig on 30/08/2021 - 23:14
          +1

          No worries, just find superloop network great where I am. Aqua uses vocus two but sounds like a lowish tier.

  • guidedlight on 30/08/2021 - 21:30
    +24

    Nice deal. But I still find that 100/40 is still sweet spot. It’s crazy that 250Mb plan is a degrade on upload speeds.

    • drasticmeasures1337 on 30/08/2021 - 21:34
      +22

      Honestly I only signed up for the 1000/50 for a month to test if I like it

      …

      Yeah it's been 1 year and I haven't gone back

    • scart on 30/08/2021 - 22:08
      +8

      Completely agree. With working from home and everyone on video chats, I can't justify going down in uploads.

        • vinni9284 on 30/08/2021 - 23:36

          They're doing a Superblooper with me. I'm getting 100/5 and they can't fix it. But I can't notice the difference either. Lol. But all other ISP's before my perpetual churn after their discount offer period expired; upload and download speeds worked correctly … well peaked when it was working on a good day

        • bobz79 on 30/08/2021 - 23:49
          +1

          I think it would make a difference if you screen share during a teams call etc… that is when upload matters!

          • [Deactivated] on 31/08/2021 - 00:14

            @bobz79: RDP, screen share, video conference on 20mbps upload and seems adequate. Video transmission is usually capped at 720/1080p (and most are receiving at 720p). Don't often upload large files so the extra download speed is worth for me.

          • cerealJay on 31/08/2021 - 00:15

            @bobz79: Are you saying the data rate changes when you share a screen, significantly more than when you're looking into the HD camera? You might be right, but surely the screen capture is performed in real time on your computer, then converted to the same video format and data rate as the camera does it? I don't see why a screen share needs to be higher data rate.

            • Ryballs on 31/08/2021 - 01:46

              @cerealJay: Because you can screen share and use camera at the same time.

              • cerealJay on 31/08/2021 - 02:52
                +3

                @Ryballs:

                Because you can screen share and use camera at the same time.

                Sure, but the data rate would probably halve anyway, since the receiver gets a small image of you in the corner at most. It may well be that the data rate increases when sharing screen, but probably not twice as much. By design it would be optimised. Would be good to find out exactly how much bandwidth a screen-shared session uses.

                • G-rig on 31/08/2021 - 03:53
                  +1

                  @cerealJay: Never had an issue, 50/20 is fine

                  • 9839002 on 01/09/2021 - 14:03

                    @G-rig: Same. My GF is on a teams call right now and has her cam on. Using 2.5 to 2.6mbps upstream. I have never seen a cam only session go any higher than that with Teams. Incoming seems to max out around 3.5mbps when in a meeting with lots of cams and a screen share.

                    20mbps up is generally pretty decent for a family to work from home. Definitely helped by a router with good quality of service.

                • Jonzay on 31/08/2021 - 08:21

                  @cerealJay:

                  since the receiver gets a small image of you in the corner at most.

                  Not at all, you can completely ignore someones screenshare and keep their camera at full size and resolution if you want.

                  • blurn on 31/08/2021 - 09:18
                    +2

                    @Jonzay: They outbound requirement is 3.2mbps according to their site https://support.google.com/meethardware/answer/4541234?hl=en… which appears to say that they cap it regardless what is being transmitted. My guess is they adjust the bit rate and resolution accordingly, much like how they do in YouTube so it never exceeds the threshold. User turns off screen share but keeps camera? Crank up stream for that only. Both on but 1 bigger than other? Send more bits to bigger feed.

                    • cerealJay on 31/08/2021 - 15:07

                      @blurn: This makes sense and is likely a similar story for MS Teams. If they didn't cap and optimise in the way you describe, their service would let people down on slow connections, and people would switch to a service that performed better for more participants.

                  • cerealJay on 31/08/2021 - 15:11

                    @Jonzay:

                    you can completely ignore someones screenshare and keep their camera at full size and resolution if you want

                    Fair enough. I think the main point is however that 50/20 or 100/20 is plenty fast enough to handle even the double HD video data rate on the upstream, given the rate capping and video compression.

      • Felixrising on 31/08/2021 - 08:19

        I've been on the 250/25 since their last promo, it was at $79 but has gone up to $89, I'm a bit confused why it hasn't either gone up further or the speed dropped back to 100/20 as it was before signing up to the promo.

        Honestly I WFH full-time with WebEx calls on mobile over wifi and Citrix VDI. Wife/kids are on YouTube, Netflix and Disney plus regularly. I don't come close to using the upload bandwidth and even /20 up was enough. I'd happily go back to 50/20 based on my consumption.. and I will just to save the extra $$ each month.

    • verio on 31/08/2021 - 08:51
      +1

      I absolutely agree, 100/40 is the best plan in that regard.

      • G-rig on 31/08/2021 - 09:10
        +2

        shame they didn't offer that upgrade for existing members, I'd stay and pay a bit more for 6 months

    • SimAus007 on 31/08/2021 - 09:12

      Yep, the 250/25 isn't necessarily an upgrade at all. Many (depending on their usage) may not even notice the difference between 100 and 250 down. I upload plenty to the cloud so for me it would be a big downgrade. But that's NBN's speed tier decision, not Superloop.
      The 1000/50 is definitely an upgrade on all accounts.

  • Watanabe1995 on 30/08/2021 - 21:32

    Why always first 6 months only? Anyway, I did set alarm for 5 month and 29 days.

    • Twix on 30/08/2021 - 21:42
      +4

      nbn set the promos to 6 months.

      • Charity on 30/08/2021 - 23:00
        -8

        lol - Why? Do they give a reasoning? …and some people think we live in a free country lol

        • [Deactivated] on 31/08/2021 - 02:42
          +3

          NBN's goal is to make money. The idea is to give you a taste, and hopefully get you hooked. The problem is that there's constantly some kind of deal, so a lot of people come to expect the deals as normal.

        • Jonzay on 31/08/2021 - 08:24

          Loyalty tax. Makes money off the lazy.

      • entropysbane on 31/08/2021 - 08:32
        +2

        Yes I am on the previous free upgrade with ABB until Christmas. 250 isn’t all that much different to 100 IMHO and if by Christmas the standard price for 250 isn’t what I pay now I will drop back to 100.
        Five in the family gaming, multiple Netflix and teams streams 100 Mbps copes more than enough. If there was two in the house I reckon 50 is enough.

        I typically get 265/23 in the evening.

    • raj koothrappali on 30/08/2021 - 21:48
      +3

      Better reset it to 5 months and 27 days if you signed up today.

  • 2pro4sho on 30/08/2021 - 21:33
    +1

    Good deal thanks op

  • guidedlight on 30/08/2021 - 21:36
    +13

    250/25: Typical evening speed = 240.0Mbps
    1000/50: Typical evening speed = 250.0Mbps

    • drasticmeasures1337 on 30/08/2021 - 21:42
      +4

      Depends on area and time I guess, but I'm generally getting 600+ in the evening nowadays (just did a speedtest now at 9:40PM, and it's 750+)

      • guidedlight on 30/08/2021 - 21:45
        +1

        Good to know, thanks.
        I didn’t even realise I could get 1000/50 until just now. Decisions, decisions…

      • sky6688 on 30/08/2021 - 21:54

        Just done a speedtest and I'm getting 950+ at 9:50pm.

        I'm with ABB.

        • Munki Kundi on 30/08/2021 - 23:39

          Which router do you use?

      • Bigboomboom on 30/08/2021 - 21:57

        My past experience with Superloop was horrible, getting 25Mbps on 1000/50 plan in the evening until 11PM. That was around February this year with the 6 months promotion. Like 7 months before that with ABB I have never gone down below 750Mbps, and I switched back to ABB after a month with SL and the speed restored immediately.

        • drasticmeasures1337 on 30/08/2021 - 22:01

          Had the same issue also in Feb and I bugged them until they fixed it. It's fine now.

    • ukmark on 30/08/2021 - 21:47

      Yeah, I have no idea where they get those figures from.

      I have had 1000/50 from TPG for over 6 months. TPG says typical evening speeds are 250Mbps, I have tested may times over the course of the 6 months and I have never got a result of less than 900Mbps. Either I am extremely lucky, or that typical speed is wrong. The service has been great.

      • [Deactivated] on 31/08/2021 - 02:46
        +3

        By setting expectations low, they can achieve those speeds in the majority of cases. If they set it too high, people complain, and they get fined by the ACCC. TES is just a pointless fictional number.

    • Spootage on 30/08/2021 - 22:09
      +7

      They don’t have enough data from automated testing to give an accurate expected speed, so under quote to not get in trouble with ACCC.

  • KangaDrew on 30/08/2021 - 21:47

    Is it still next to impossible getting customer service from these guys? I'm thinking of an ABB switcheroo but I've read a few reviews that support with SL is a bit meh…

    • drasticmeasures1337 on 30/08/2021 - 21:51
      +6

      They have never ever replied to a single email of mine. Don't even bother.

      Phone support is good though. Aussies answering phones and can actually get things done.

      • Mesky on 30/08/2021 - 23:33

        Hahaha same here haven’t heard back from the one email I sent like 2 weeks ago

    • M00Cow on 30/08/2021 - 21:59
      +2

      I found the opposite. Customer support was quicker to get onto & much more helpful.

    • 367 on 30/08/2021 - 22:44
      +1

      In my experience, yes. They don't answer emails and no phone support outside of business hours.

    • lechuck123 on 31/08/2021 - 09:08
      +2

      Yes. I Had some connection issues and was with them until recently. 4+ hour wait times on the phone, close overnight and if you request a callback and they don't get to you that day, don't expect a callback next day.

      Switched to ABB and got the issue fixed which was an NBN cable problem. Very frustrating when your internet drops out at 4pm and too bad, you have to set an alarm to call them first thing at 10am next morning because you won't get through.

  • nadan on 30/08/2021 - 21:48
    +1

    I rang and asked a few days ago about their discounted plan and got told I'm ineligible. I moved to tangerine and now they have come with this deal.

    • drasticmeasures1337 on 30/08/2021 - 21:48
      +7

      In a way, maybe we should thank you lol

    • OldBugger on 30/08/2021 - 21:50

      I contacted them and they couldn't offer the new customer discounted price for the 20/50 but they offered $5 off for 6 months. I am on a cheap grandfather plan so was happy with that.

    • notewar on 30/08/2021 - 22:20

      Similar story. I'm moving to letsbemate for $69 (100/20) with mobile bundle.

  • macmanluke on 30/08/2021 - 21:51

    damn lack of FTTC deals

    • Twix on 30/08/2021 - 22:01

      FTTC deal is here.

      • 9839002 on 30/08/2021 - 22:46

        Not quite as good, but if a new customer it's ok I suppose

  • freefall101 on 30/08/2021 - 21:53
    +2

    1000mb still has a 3TB limit, then it shapes to 100mb

    Still, 3TB is a pretty decent level of data, I seem to range from 500GB to 1TB. I really want the extra 10mbps up though, for me that's worth the extra $20 a month for a while.

    • drasticmeasures1337 on 30/08/2021 - 21:55

      3TB is counted separately for up/down. Closest I ever got to 3TB was when I got my PS5 and just downloaded all my PSN (Mostly chunky PS4) games to it on top of my usual monthly traffic. Still didn't reach the cap lol.

      As much as I'd like no cap, I find it quite reasonable

      • freefall101 on 30/08/2021 - 21:57

        Ah, that's good to know. Realistically I never come near it (except one time I had to restore some online backups, hit 8TB in a month), but I'm usually 500GB down, 250GB up. Which makes the 50mbps upgrade useful in itself for me.

    • GPAK on 30/08/2021 - 23:14

      I guess with 1000Mbps download, you end up downloading more in general. Only 100/40 upgraded to 250/25 and only average between 300-400GB download and 60-90GB upload right now

    • Agret on 31/08/2021 - 00:44

      Shaping to 100mbps isn't terrible but makes it hard to justify the extra cost at full price. Usually do around 5-7TB/month on our 100mbps plan.

  • timbo83 on 30/08/2021 - 21:54
    +1

    Bugger, thought I could upgrade to 100 from 50 M plan for same $69/m. Looks like excludes that tier for existing customers.

    • drasticmeasures1337 on 30/08/2021 - 21:56
      +1

      Yup, slower speeds are part of the other (linked) deal which is only for new customers

  • Homr on 30/08/2021 - 21:55

    I'm an existing customer, currently paying $74.95 for 100/20

    I want to trial the 1000/50 to see what speeds I get during the evening before fully committing. Is there anyway they let us do a 1 month trial without increasing the current price we are on???

    • sky6688 on 30/08/2021 - 22:02

      I think Launtel still having 7 day trial included 1000/50 plan.

      https://residential.launtel.net.au/signup/residential/

      I only trial for 1 day and changed back to ABB due to the speed wasn't that good.

      Evening I'm liked getting like 300-500Mbps.

      • Homr on 30/08/2021 - 22:13

        Yeh it'll be hard getting full gigabit speeds, Thats why I want to trial

        I'm currently on the 6month $74.95 special. The promo runs out on 6th October and my price will revert to $89.95 so I'm doing bit if research now to get the best deal.

        If I change to this $99.95 250/25 promo, will my 6 month promo reset??

        • bhunter101 on 30/08/2021 - 22:19

          Do you start the service with new provider before you disconnect old connection? Is that possible on FTTP?

          • Homr on 30/08/2021 - 22:20
            +2

            @bhunter101: Yes you can, FTTP allows you to have 4 RSP connected at one time.

            • bhunter101 on 30/08/2021 - 22:24

              @Homr: Thanks.

            • sky6688 on 30/08/2021 - 22:40

              @Homr: But there's restrictions with the plan that you can order.

              This is what happened when I trial with launtel on 1000/50, when I signup with ABB they unable to get another 1000/50 plan activate on port 1 or 2 due to the limitation.

              The only options I'll got was ABB completely take over port 1 or signup on lower speed plan first.

              eg: if you already have 1x 1000/50 plan active on port 1 with ABB then your next plan must be 250/xx or lower on port 2 with SL.

      • futaris on 31/08/2021 - 13:57
        +1

        I only get 700Mbps down on the 1000/50 plan on HFC in Wishart, QLD.

        • G-rig on 31/08/2021 - 14:09

          That's enough

    • Twix on 30/08/2021 - 22:04

      Not with Superloop. Aussie BB have a free month of Gigabit.

  • M00Cow on 30/08/2021 - 22:00
    +1

    I assume you lose your existing grandfathered plan?

    • [Deactivated] on 31/08/2021 - 02:55

      Yes.

  • jonske on 30/08/2021 - 22:03
    +5

    My free 1000/50 speed upgrade ends soon, will be dropping back to 100/40. 😢

    • BoundedRationality on 30/08/2021 - 22:24
      +1

      Ditto… Tbh I didn't notice much difference though, not enough to justify the extra $ I would have had to pay for it if it wasn't free.

      • Rodgort on 30/08/2021 - 22:49

        I got an extra 20Mb per second and that was only when downloading games using Steam. I'm really thankful I didn't pay for it.

  • Homr on 30/08/2021 - 22:21

    Can anyone change plan from member area? I keep getting timed out

    • BillyG687 on 30/08/2021 - 22:26

      I’m having problems too. Might try later.

      • Homr on 30/08/2021 - 22:32
        +1

        Do you know how the monthly fee will apply when changing mid month?? Will it pro rata?

        • hybir on 30/08/2021 - 22:48

          I can't answer you definitively, but I just upgraded recently to a plan that was $20 more expensive in my last week of the month. I've now got a pending charge for $20 for that week of use so I'm guessing they charge the full month price.

          • Homr on 30/08/2021 - 23:01

            @hybir: Looks like they charge you the difference no matter how many days left, so its not pro rata. I've got 8 days left till my next quota reset and will have to fork out $25 difference but they mentioned it will be $10 so I'm confused there.

            My plan will change from Superloop NBN 100/20 Unlimited to Superloop NBN 250/25 Unlimited - 6 Month Discount
            My plan change will take effect from today
            Only one mid-month plan upgrade per service month is allowed and I will not be able to revert this change for the current billing month, however, I can set an additional plan change for the next rollover if required
            My plan spend will increase by $10.00 from $89.95 to $99.95
            My plan data limit will remain at Unlimited and will be metered by download or upload
            My router supports speeds in excess of 100Mbps, and that my connection speed will ultimately be limited by the capacity of my equipment
            My plan will be upgraded immediately, and two charges of $10.00 will appear on my next generated invoice for this upgrade
            the first charge will be for the current period being upgraded, and
            the second charge will be for the following period in advance that has already been invoiced.
            Once my plan change is submitted, nbn™ may take up to 48 hours for the speed change to complete

        • drasticmeasures1337 on 30/08/2021 - 22:55

          It won't let you change mid-month if you're staying on the same speed, the only option is to change from next billing period

          • Homr on 30/08/2021 - 22:56

            @drasticmeasures1337: it does allow you to change.

            I got two options: Change now or next quota reset.

            • drasticmeasures1337 on 30/08/2021 - 23:00

              @Homr: sorry, yeah I edited my comment:

              if you're staying on the same speed

              I had 1000/50 and side-graded to the promo 1000/50 and the only choice was next month heh

      • resisting the urge on 30/08/2021 - 22:35
        +1

        HTTP 504 Gateway time out

        And a message on their profile page saying the plan changer is not available.

        Are they the first ISP OzBargained?

        • Homr on 30/08/2021 - 22:52

          yup thats what I got too

        • Homr on 30/08/2021 - 22:54

          It's working now!!!

          • resisting the urge on 30/08/2021 - 22:59

            @Homr: Amazing how immediate tech support for a web service failure is actually possible- at least when the potential for reputational damage presents itself

  • Xeonelite on 30/08/2021 - 22:46
    +17

    Would not recommend SL for the following reasons:

    • CVC charts are 15 minute averaged intervals so a gigabit user downloading a 40GB game for example would not show up on the chart. Very misleading if you ask me.
    • CVC runs very close to the sun on many POI's.
    • You will be very unlikely to hit full speeds on 1000/50 or 250/25 as they shape this plan pretty hard during peak time.
    • Support queue times seem to have gone back to being quite long.
    • There have been a few state wide outages this year in NSW/VIC.

    To top it off they claimed for JobKeeper when they weren't eligible for it as their revenue actually increased.

    • Make it so on 30/08/2021 - 22:49

      If their forecasted turnover was uncertain or known to be low, they qualified, like many other businesses. If it turned out high, then that's lucky. Many businesses did this.

      • Xeonelite on 30/08/2021 - 22:57
        +4

        If anything connectivity providers should have been able to predict their revenue would have increased due to covid (and it did). I don't buy that reason personally.

      • cmyk on 30/08/2021 - 23:03

        Many businesses did the right thing and returned Jobkeeper.

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