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Superloop NBN: Unlimited Data on Metered / Capped Plans (Until 30 June)

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Superloop NBN: Unlimited Data on Metered / Capped Plans (Until 30 June)
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DalekZ on 01/05/2020 - 20:18 superloop.com (531 clicks)
Last edited 01/05/2020 - 20:27 by 1 other user

As per Superloop's Facebook page;

We had previously said we would re-asses the current removal of data caps on ALL our plans come 30 April and we have decided to continue to keep all plans uncapped until 30 June 2020.

We have to chosen to keep this in place to help everyone at home connect to work, school, family and friends and stave off boredom during our current #COVID19 situation.

Stay safe out there everyone, oh and don't forget our static IP's are free for the moment too ✌🏼

The Free static offer is for customers on Superloop NBN 100/20 and 100/40 connections where the user has not previously had a static IP, And no you cannot downgrade and keep the $0 static. Posted here by hellohi (removed duplicate from title)

As always terms of service apply , first months invoice contains 2 charges, first month in arrears and second in advance.

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closed Comments

  • theonewithin on 01/05/2020 - 20:46

    No good if you are on 8DRW.

    Congestion issues.

    To few people to purchase more CVC.

    • Nousernamehere on 01/05/2020 - 21:39

      The Darwin POI is running at about 60% of the CVC limit the last few days? https://superloop.com/consumer/home-broadband/cvc-graphs.htm…

      • theonewithin on 01/05/2020 - 21:54

        Until it doesn't…

        Was a few weeks of going well above the limit and the BOT/NBN to slow to keep up with CVC purchases.

        • Nousernamehere on 01/05/2020 - 22:03

          Except that isn’t what you said.

          You claimed there is CVC congestion as there isn’t enough people on the Darwin POI, that’s clearly incorrect currently.

          • theonewithin on 01/05/2020 - 22:28
            -1

            @Nousernamehere: "Currently" is a moving target.

            They have very few users on 8DRW.

            As such they cannot afford to have lots of CVC just sitting there.

            There were times where it was upgraded 3 times in 1 night because usage spiked.

            Those nights had lots of congestion for obvious reasons.

            If you don't run off 8DRW you have no idea what it was like.

          • theonewithin on 01/05/2020 - 22:29
            -2

            @Nousernamehere: No idea why you are trying to defend something you cannot possibly have any knowledge of?

            You can only go off the 7 day history which doesn't provide much at all.

            • Nousernamehere on 01/05/2020 - 22:37

              @theonewithin:

              No idea why you are trying to defend something you cannot possibly have any knowledge of?

              Oh sorry, I’m not allowed to bring any facts to your rant and flawed logic?

              So you’re warning people to not sign up with SL if they’re on the Darwin POI, whilst complaining that there isn’t enough people to allow for higher amounts of CVC..

              How else do you expect them to have more CVC available if you’re warning off people from signing up, therefore allowing them to have more CVC provisioned?

              If they’re so bad then churn to another provider, you’re not in a contract so why are you still with them if it’s that bad?

    • liveish on 02/05/2020 - 09:16

      I live in Darwin and with super, no problems ever.

      Maybe you got unlucky

    • Joshminey on 02/05/2020 - 21:00

      8DRW has a lot CVC available https://imgur.com/a/W72xiIX should be fine for ages

  • lgacb08 on 01/05/2020 - 20:58

    who writes date like that? This's not usbargain.

    • DalekZ on 01/05/2020 - 21:00

      not me! it was an admin who made some tweaks to my post

  • smurfy on 01/05/2020 - 21:27
    +3

    Customer service of Superloop gone to sh$$it. Quality of comms and willingness to resolve issues is appalling.
    Real shame.

    • [Deactivated] on 01/05/2020 - 21:46
      +1

      They don't even have functioning online enquiry system.. its really just $10/m cheaper ABB less customer service.

      • DalekZ on 01/05/2020 - 21:48
        +1

        for what its worth i called up in the middle of the day yesterday to get a billing issue sorted, rep answered within 40 seconds and this morning its all been resolved. they have improved it but naturally everyone will have a different experience.

        • theonewithin on 01/05/2020 - 22:30

          Billing answers quick.

          When i cancelled was no issue getting through at all.

          Will probably go back in the future when they have a more stable userbase on 8DRW.

          Hi DalekZ!

          Went with Aussie and not TPG.

          You should be able to guess who i am.

          • DalekZ on 01/05/2020 - 22:31

            @theonewithin: Manden?

            • theonewithin on 01/05/2020 - 22:44
              +1

              @DalekZ: Yeah…

              guess what happened when i switched….

              2 fibre cuts on Aussie's "protected" links within an hour..

              I swear i am an RSP killer.

        • liveish on 02/05/2020 - 09:19

          Support is still shit just not 7 hours shit.

          1hour and 25 mins last Thursday.

    • solidussnake on 02/05/2020 - 06:33

      Nah I found their tech support pretty good I lodged a ticket online and received an email 5 weeks later !! Will be going to back to ABB soon enough

      • liveish on 02/05/2020 - 09:20
        +1

        Yeah super don’t understand how email works, there like a 1950s company stuck in 2020.

        When Harvey normans has a better online format, you know your company has problems haah

    • Thrift on 02/05/2020 - 11:03

      Yup. Consumer support apathy leads to frustration. Frustration leads to bitterness. Bitterness…leads to grumpy frustrated bitter ex-customer.

  • Red Pandas on 01/05/2020 - 21:53

    SO what happens when you want to cancel? Are we refunded the one month or do we stay for one extra month no pay?

    • DalekZ on 01/05/2020 - 22:02

      if you cancel before the start of the second month then your invoice will be amended to just the one month. your invoice due date will be 14 days after the end of the second month.

  • LaTerrible on 02/05/2020 - 08:32

    More and more nonsense barriers removed from day to day existence.

    I reckon there will be a few of us in October thinking 'it was better in lockdown' where 'it' might be mobile and internet plans, flexible working conditions or not shaking hands.

  • silenthillrocks on 23/06/2020 - 07:10

    Is this definitely going to end on 30 June?

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