nbn Business FTTP 250/100 $85/Month for 6 Months with a Static IP ($100/Month Ongoing, ABN Required, New Customers) @ Superloop

800
nbn Business FTTP 250/100 $85/Month for 6 Months with a Static IP ($100/Month Ongoing, ABN Required, New Customers) @ SuperloopAffiliate
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Twix on 20/02/2025 - 19:46 superloop.com (1585 clicks)
Last edited 21/02/2025 - 09:00
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A great price for nbn FTTP 250/100 with an included Static IP address. ABN required and for new Superloop business customers.

Eligible nbn FTTN and nbn FTTC locations can get a $0 nbn FTTP installation with this deal.

Returning customers, who have previously been with Superloop and already received a six (6) month discount promotion, will not be eligible for a new promotion or this Offer for a period of twelve (12) months.

Credit Card Surcharge
Services that are paid by Credit Card (Visa, MasterCard or American Express) incur a 1.0% transaction fee. No fees on Direct Debit from your bank account.

Cancelling Your Plan
You may cancel your service at any time by giving Superloop thirty (30) days’ written notice, (including if you do not wish to continue to use the service after the end of the minimum term of a Fixed-Term Agreement).

Critical Information Summary.

Terms and Conditions.

Referral Links

Referral: random (1330)

Referrer gets 10% off for 6 months.

Internet Broadband FTTP nbn

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Comments

  • Bruceflix on 20/02/2025 - 19:48
    +10

    If only Superloop weren't incredibly sh&*

    • Twix on 20/02/2025 - 19:51
      +29

      I haven't had any problems with them.

      • Andoes on 20/02/2025 - 20:00
        +9

        Literally my last email to their support team ended with

        “This is without a doubt the worst customer service i have encountered in years”

        That was last week. Haven’t received a response.
        Am I surprised? Not in the slightest.

        • Summoner on 20/02/2025 - 20:17
          +26

          What happened? (Grabs popcorn)

          • Andoes on 21/02/2025 - 08:15
            +1

            @Summoner: My rant below.
            Enjoy the buttery salty goodness

        • Hoopzenator on 20/02/2025 - 21:31
          +4

          I have always said this about Superloop, only sign up with them if you can spare your time and patience dealing with script readers.. I troubleshoot it all myself and then just speed through their script until they lodge NBN faults or raise things to level 2 and above.

          • Twix on 20/02/2025 - 21:42
            +5

            @Hoopzenator: Run the Refreshify testing in the Superloop app. It automatically books an nbn technician if there is a fault.

            • Andoes on 21/02/2025 - 08:15
              -5

              @Twix: The connection is not the issue, I contacted them to enquire around their lack of response to Topcashback.

              I explained hot TCB works (in great detail across the email thread) and provided screenshots of the fact that TCB were absolutely waiting on notification from the retailer.

              Every single response was a lazy ‘you’ll have to go to TCB’, completely ignoring that I just need to know who at Superloop is responsible for issuing confirmation of my signup to TCB and could they confirm they have done so.

              “Go back to TCB”.

              Great, thanks idiot.

              **also, cheers for the negs, must have some fanboys in the chat.

              • Twix on 21/02/2025 - 08:48

                @Andoes: See if @tightarse can help you with TopCashback.

              • wetsandwich on 21/02/2025 - 09:05
                +2

                @Andoes: Unfortunately referral/commission tracking has been dodgy since the dawn of time (probably by design) for pretty much all businesses who take part in it. It is probably not something you should be buying a service through with the assumption that you're definitely going to get the money. It is not a 'discount'. It's an incentive for the company/website that sends customers and you're not inherently supposed to benefit from it. I agree that you should only be taking it up with TCB.

                (I have not personally done any downvoting).

      • SpeedAU on 20/02/2025 - 22:12

        i agree, superloop is absolute class. i churn out and then back all the time.

      • xmagic on 20/02/2025 - 23:15
        +2

        When everything worked fine, then it's fine.

        I hit a hidden bug (move between Superloop and Exetel brining home phone) with their system and eventually crash-landed with their customer support experience.

        Have decided not to use them again.

    • Wiadro on 20/02/2025 - 20:27
      +1

      Never had issues with them recently at my new place. 12 months of great service

      • PR0r on 20/02/2025 - 23:08

        You've been with an ISP for more than 6 months?! Why? How? Do share.. 🧐

        • Wiadro on 20/02/2025 - 23:49

          I contacted customer care twice to keep the discount at 99 bucks.
          I did post 2 months free so I also had that.

        • deadboom on 21/02/2025 - 00:34

          We've been with our ISP for 5 years now :O

        • DeToxin on 21/02/2025 - 08:24
          +2

          I still find it absolutely bizzare that the NBN uses the pricing model they do, forcing us all to rinse providers every 6mths just to get a half decent rate.
          The cost/speed available is still absolute garbage so just give us the "new signup" rate ongoing and have some other kind of penalty for ISPs who perform badly on some other metric

    • rhimes on 20/02/2025 - 20:31

      Been with them for about two year, no drama..what's gone wrong?

    • Water Bearer on 20/02/2025 - 20:58
      +2

      Superloop are fine but to me they seemed to throttle the maximum speeds to get a more consistent performance. Upload speed is poor, peaks at around half. Download is about 85-90% but never at the maximum at any time, no matter what you do. I never had drop outs at all. Not even micro ones, every other provider I used always gave me drop outs. This was on their business plan and a while back on their residential. Friend had the same experience. Customer service was nice enough but fairly useless.

      • fruitloafer on 20/02/2025 - 21:04
        +1

        was this on a high speed plan with an upload of 50mbit? are you a ware that because of NBN implementing traffic policing (as opposed to shaping) on the uploads, you will get poor upload speed which will look like a sawtooth pattern unless your router implements QOS and limits uploads.

        • Agret on 20/02/2025 - 22:09

          Can you explain what QoS profile I should be using for NBN upload? I'm using opnsense for my router so should be able to configure most of them.

          • fruitloafer on 21/02/2025 - 13:23

            @Agret: not super familiar with opnsense as I am using an Edgerouter X and the smart queue QoS uses fq_codel. This setup instructions here for opnsense shows you how to configure it:

            https://docs.opnsense.org/manual/how-tos/shaper_bufferbloat.…

            you should only need to configure it for upstream only as downstream is handled by the ISP shaper. plenty of people here who have no idea about how to implement proper QoS on their router and seem to blame the ISP (who would have no reason to limit upload as that bandwidth is mostly unused). ultimately its the NBNs fault as well as this issue only crops up on FTTP connections as the fibre NTD has no capability to perform upstream limiting. the other connection technologies limit upstream themselves so they don't see the NBN policer dropping packets.

        • Water Bearer on 21/02/2025 - 09:51

          Im well aware of the settings to get my uploads as high as I can. QOS is very hit or miss and varies hour by hour depending on traffic at the time. I do settings manually if i need to, within software itself for individual files. QoS is like using Mac instead of a PC. Doesnt work half the time and doesnt give you the extra details to get exactly what you want. Either way it has nothing to do with that. Every other provider has given me well above what Superloop gave me. Its their throttling thats the issue. Although i love that they can be so consistent and reliable with their connection… Uploads are terrible.

    • Niceye on 20/02/2025 - 21:12
      +2

      I second this sentiment, their customer service is probably the worst for onshore customer support team. Takes about 2 days to respond to an email with a single line and phone support is also terrible, their support attitude is choosing of the easiest solution for them but the most difficult for the customer.

  • su27km on 20/02/2025 - 20:07
    +1

    No problem for me, using them for 3+ years now. Just signed up on this new business plan. No asking for ABN

    • Twix on 20/02/2025 - 20:11

      It asks for an ABN online. Did you call up or signup online?

      • su27km on 20/02/2025 - 20:26
        +1

        I am existing superloop customer, no question asking ABN when sign up this new plan

        • Twix on 20/02/2025 - 22:11

          A fellow OzBargainer (I3endar) had their order rejected and they didn't put in an ABN. Has your 250/100 order gone through?

          • I3endar on 20/02/2025 - 23:22

            @Twix: Support chatbot came back with the following, so no idea where I stand:

            The "Order has been rejected" message you’re seeing in the portal may be a display error. Based on our system, your order is progressing as expected and is currently in the "Accepted" stage.

            • Twix on 21/02/2025 - 08:51

              @I3endar: Has your order gone through this morning?

              • I3endar on 21/02/2025 - 11:10
                +1

                @Twix: No change, waiting to chat to support now.

                EDIT: Couldn't help, was told I need to phone the sales team to find out what the issue is. A job for next week.

                • I3endar on 21/02/2025 - 16:36

                  @I3endar: Update: order was withdrawn.
                  Firstly, they won't allow me to order a new service to an existing service address, change would have to be made to the existing service (which you can't do as only home plans are available for switching).
                  Secondly, offer pricing is only available for new customers. Bit misleading as the ad states it's for new "business" customers, which I am.

      • therealfattony on 20/02/2025 - 21:06
        +2

        The the form page that is asking for all your details and ABN/ACN, at the top there is a link to sign in for existing customers. Use that and you bypass the form and ABN requirements.

        • bananapretense on 21/02/2025 - 17:55

          Is that an active existing customer login? I have an old account username that can login to https://superhub.superloop.com but it tells me invalid username or password when I try to sign in to this deal.

      • SpeedAU on 20/02/2025 - 22:14

        i provision all my own Superloop NBN with their krypton panel.

        • just-human on 21/02/2025 - 02:55

          how does that work and how much does it cost you?

          • SpeedAU on 21/02/2025 - 03:50

            @just-human: same as retail promos but you manage it yourself

            • just-human on 21/02/2025 - 08:24

              @SpeedAU: So you get the promo price forever or do you mean you pay the same pricing as retail? If so what’s the benefit?

  • vodamerc on 20/02/2025 - 20:09
    +2

    Has the wholesale price dropped recently?

    • Twix on 20/02/2025 - 20:15
      +8

      Not yet. It looks like Superloop has gone early. 250/100 drops to $61.93/month wholesale in September.

      • just-human on 21/02/2025 - 11:00

        What’s the chance they lower their retail price for this plan after NBN lowers wholesale later this year. I would rather 250/100 than 500/50 to be honest.

    • Twix on 20/02/2025 - 20:12
      +1

      You shouldn't be comparing iinet FTTB vs nbn FTTP small business plans.

        • Twix on 20/02/2025 - 20:18
          +1

          FTTP is the best when it comes to reliability and lower latency.

          • congo on 20/02/2025 - 20:24
            -3

            @Twix: Thanks. I will go with FTTP when the $40pm plan ends. Cheers.

    • kazer on 20/02/2025 - 20:13
      +4

      Why are you comparing apples to oranges?

      • jv on 21/02/2025 - 19:38

        Because both are fruit…

    • vodamerc on 20/02/2025 - 20:17

      25 vs 100mbps upload….

    • stirlo on 20/02/2025 - 20:30
      +4

      This plan is only available to specific locations (mostly inner city apartment buildings) not to people with standard NBN connections.

  • soan papdi on 20/02/2025 - 20:16
    +1

    You may cancel your service at any time by giving Superloop thirty (30) days’ written notice,

    Clearly nonsense because when I canceled over email, I got a response saying they do not accept it and I have to call to cancel.

    EDIT: That was Exetel, my bad.

  • ChickenAdobo on 20/02/2025 - 20:29

    I wonder if they can do 500/100

    • Twix on 20/02/2025 - 20:31
      +2

      Superloop 500/200.
      $125/month for 6 months ($150/month ongoing).

      Leaptel 500/200.
      $130/m for 12 months ($140/month ongoing).

      • ChickenAdobo on 20/02/2025 - 20:32

        Yah I saw that. Might pay more that

        • Twix on 21/02/2025 - 09:19

          I forgot that Leaptel charges $10/m if you want a Static IP.

          Over 1 year it works out to;
          $1560 @ Leaptel without a Static IP.
          $1650 @ Superloop with a Static IP.
          $1680 @ Leaptel with a Static IP.

    • freefall101 on 20/02/2025 - 22:33
      +1

      1000/50 will turn into 1000/100 in September. That will be available everywhere.

      500/200 is set to drop in price in September too so there should be some pretty good options around then.

      • Wiadro on 20/02/2025 - 23:50
        +2

        Wow I’m excited for that 1000/100

  • CYMA on 20/02/2025 - 20:31
    +1

    What's the best upload speed/plan we can get on HFC?

    • Twix on 20/02/2025 - 20:33
      +4

      HFC 1000/50 for now. 100Mbps upload is coming to HFC in September (250/100, 1000/100 and 2000/100).

      • bestbarginever on 20/02/2025 - 20:44

        Oh, I didn't know HFC can support 100Mbps up? Does it involve cable change or is it currently locked at 50 up max?

        • Twix on 20/02/2025 - 20:52
          +1

          nbn are upgrading the HFC network to enable 100Mbps upload. There is no cable change at the home. A new 2.5G port nbn NTD will get installed if you order HFC 2000/100.

        • Namidairo on 20/02/2025 - 20:53
          +4

          No equipment change needed for the 100mbit upload.

          You will require a new NTD if you want the 2000/100 plan though, but they're currently testing the systems around that with the test program.

          Note that FTTP will get 2000/200 consumer plans and 2000/500 business plans.

        • RedHab on 21/02/2025 - 09:56

          HFC (Docsis 3.1) can do 10,000/2,000 Mbps maximum.

          Version 4 (from 2017) can do 10,000/6,000 Mbps.

          However, this bandwidth is shared with other users on your channel, but you can have multiple channels per cable.

    • dekekun on 20/02/2025 - 20:33
      +6

      1000/50

      Frigging sucks, I don't need gigabit down, 250/100 would be miles better.

  • ussenterprize on 20/02/2025 - 20:54

    Is it only for NBN? Not for Opticomm?

    • Twix on 20/02/2025 - 20:55

      nbn only.

  • I3endar on 20/02/2025 - 21:06
    +1

    Done. Applied using my existing home account and they're in the process of changing me over. $5/month cheaper for 2.5x the download speed and 5x the upload speed sounds good to me.

    Have been switching back and forth with Superloop for about eight years for other "new customer" deals. Keep coming back to them as I've always found something disappointing about most of the other RSPs, whether it's support, drop-outs, high gaming latency, charging to not be behind CGNAT etc. I've given up on chasing the savings as Superloop just seem to be bulletproof, at least in my area.

    • PirateCoins on 20/02/2025 - 21:16

      How did you do the change over?

      When i tried, it appeared I was going to be ordering a second service at the same location, not upgrading my existing service.

      • I3endar on 20/02/2025 - 21:54

        I screenshotted the part of the process that mentioned something about "Transferring Your Active NBN Service" which implies changing my existing plan. If it did go through as a new service I'd just be cancelling the existing one.
        However I just checked in my customer portal and I'm seeing "Information needed. Hold or rejected: Order has been rejected."
        No email, no contact, nothing. Perhaps they are rejecting existing customers? There was nowhere to actually input my ABN, so perhaps that is the problem.

        • aeon on 21/02/2025 - 08:15

          Keen to see how you go with it - and whether they do anything with your 30 day cancellation notice.

          • I3endar on 21/02/2025 - 16:47
            +1

            @aeon: Order was withdrawn…
            Firstly, they won't allow me to order a new service to an existing service address, change would have to be made to the existing service (which you can't do as only home plans are available for switching).
            Secondly, offer pricing is only available for new customers. Bit misleading as the ad states it's for new "business" customers, which I am.

            • aeon on 21/02/2025 - 21:13

              @I3endar: Oh that's annoying, ok will just have to wait and see if any other ISPs have similar offers then.

  • Opaquer on 20/02/2025 - 21:11

    Man, this looks like such an improvement of my 50/20 that I have! But I'm not a business, nor do I have an ABN - is there any way to get it?
    T

    • Twix on 20/02/2025 - 21:14

      Some OzBargainers said that existing customers can signin to your Superloop account and bypass the ABN requirement.

      Leaptel, Launtel and Aussie BB don't ask for an ABN. Leaptel is the next cheapest at $110/month for new customers and $120/month ongoing.

    • Ulysses31 on 20/02/2025 - 21:31
      -1

      Takes 5min to get an abn. Just don't use it for anything else, and it'll eventually expire

      • frazel on 21/02/2025 - 21:20

        Not sure why someone neg you.

        You are correct, you can sign up for a sole proprietor ABN in as about 5mins.

  • noisymime on 20/02/2025 - 21:17
    +1

    As usual, new customers only for the 6 month sweetener

  • Helios504 on 20/02/2025 - 21:20
    +3

    Not a bad deal.

    I'm staying away though. Recently left superloop to get a better deal elsewhere.

    The whole 30 day notification thing really ground my gears. First world problems I know, but it's a bit sneaky.

    • Ulysses31 on 20/02/2025 - 21:32
      +4

      Completely agree. I used them for years. Thought I'd show loyalty, instead of jumping-around.

      Eventually grabbed a deal elsewhere, and that 30 thing was a kick in the back & my last memory/contact with them. It'll keep me away.

      Great deal, but I won't be grabbing

      • Jonzay on 20/02/2025 - 23:42

        thought I'd show loyalty

        There are no loyalty bonuses, only lazy taxes

  • samfisher5986 on 20/02/2025 - 21:28
    +1

    I just swapped over recently from Aussie Broadband and the performance has been identical. A great deal considering Aussie Broadband is $150 per month.

    It was a very fast connection too, an hour after I applied my router had automatically picked it up and was connected.

  • bcYield on 20/02/2025 - 21:33

    Just got $10 failed transaction charge. Is it normal? I paid straight after receiving the email. Never happened before with previous providers. Will churn once the cashback paidout. Don't need 1000 speed anyway.

    • Twix on 20/02/2025 - 21:44

      Call or live chat to their support to fix it.

      • bcYield on 20/02/2025 - 22:17

        I'll give it a try but their terms do include $10 penalty tho.

        • Twix on 20/02/2025 - 22:22

          Yeah but it shouldn't have triggered a $10 failed transaction.

          • bcYield on 21/02/2025 - 15:22

            @Twix:

            Please be aware that your financial institution has declined payment for your recent Superloop invoice(s) and, as per our Terms & Conditions, a $10 Failed Payment Fee will be charged to your account. The charge will appear on your next month's invoice.
            Can you please make sure you have paid your account in full by 2025-01-30.
            If we haven't received your payment by this date, we will need to suspend the services attached to your account on 2025-01-30.

            Same thought but the email says so. I thought it's just a pressure but it's real charge. Also another 89c charge.

  • raybies on 20/02/2025 - 22:06
    -1

    I have a continuous 24/7 stream of small uploads (<1 MB), and minimizing latency is my top priority.
    Which ISP, in your experience, provides the lowest latency?
    My servers are located on the US West Coast, in Singapore, and in South China.

    I’ve preferred Superloop due to their non-PPPoE setup, but after switching to Tangerine, I haven’t observed any noticeable difference—Wireshark traces show similar results.

    My office is in Perth.

    • frazel on 21/02/2025 - 21:26

      Using a VPN should reduce your latency due to the VPN paying more for international bandwidth compared to cheap NBN providers.

      People think latency is the reason their international speedd are slow. It's not. It's because international bandwidth isn't cheap.

      Eg. When I was uploading to Norway I would get around 1.5mbps, with Nord VPN I was getting 35mbps on a 50mbps plan. Latency was also much better.

      Given I signed up with Nord for 2 years for free, and I the traffic had TLS, it was good.

      • raybies on 21/02/2025 - 23:10

        I have tried using both PIA (OVPN) and Mullvad (WireGuard), and they both increased latency by 1~3ms and reduced bandwidth by ~15%.
        This is using their local servers (NextDC I think).

        • frazel on 22/02/2025 - 00:29

          Yeah IPsec or wireguard will add an overhead. But
          overall it usually increases bandwidth as the they pay for more bandwidth than cheap ISPs.

          Try Norde, especially if it's free.

  • RtN on 20/02/2025 - 22:20
    +1

    Aren't we all getting free speed boosts soon?

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