• long running

nbn Business FTTP 250/100 $85/Month for 6 Months with a Static IP ($100/Month Ongoing, ABN Required, New Customers) @ Superloop

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nbn Business FTTP 250/100 $85/Month for 6 Months with a Static IP ($100/Month Ongoing, ABN Required, New Customers) @ SuperloopAffiliate
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Twix on 20/02/2025 - 19:46 superloop.com (3331 clicks)
Last edited 21/02/2025 - 09:00
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A great price for nbn FTTP 250/100 with an included Static IP address. ABN required and for new Superloop business customers.

Eligible nbn FTTN and nbn FTTC locations can get a $0 nbn FTTP installation with this deal.

Returning customers, who have previously been with Superloop and already received a six (6) month discount promotion, will not be eligible for a new promotion or this Offer for a period of twelve (12) months.

Credit Card Surcharge
Services that are paid by Credit Card (Visa, MasterCard or American Express) incur a 1.0% transaction fee. No fees on Direct Debit from your bank account.

Cancelling Your Plan
You may cancel your service at any time by giving Superloop thirty (30) days’ written notice, (including if you do not wish to continue to use the service after the end of the minimum term of a Fixed-Term Agreement).

Critical Information Summary(files.superloop.com).

Terms and Conditions(files.superloop.com).

Referral Links

Referral: random (1253)

Referrer gets 10% off for 6 months.

Internet Broadband FTTP nbn

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Comments

  • Helios504 on 20/02/2025 - 21:20
    +3

    Not a bad deal.

    I'm staying away though. Recently left superloop to get a better deal elsewhere.

    The whole 30 day notification thing really ground my gears. First world problems I know, but it's a bit sneaky.

    • Ulysses31 on 20/02/2025 - 21:32
      +4

      Completely agree. I used them for years. Thought I'd show loyalty, instead of jumping-around.

      Eventually grabbed a deal elsewhere, and that 30 thing was a kick in the back & my last memory/contact with them. It'll keep me away.

      Great deal, but I won't be grabbing

      • Jonzay on 20/02/2025 - 23:42

        thought I'd show loyalty

        There are no loyalty bonuses, only lazy taxes

  • samfisher5986 on 20/02/2025 - 21:28
    +2

    I just swapped over recently from Aussie Broadband and the performance has been identical. A great deal considering Aussie Broadband is $150 per month.

    It was a very fast connection too, an hour after I applied my router had automatically picked it up and was connected.

  • bcYield on 20/02/2025 - 21:33

    Just got $10 failed transaction charge. Is it normal? I paid straight after receiving the email. Never happened before with previous providers. Will churn once the cashback paidout. Don't need 1000 speed anyway.

    • Twix on 20/02/2025 - 21:44

      Call or live chat to their support to fix it.

      • bcYield on 20/02/2025 - 22:17

        I'll give it a try but their terms do include $10 penalty tho.

        • Twix on 20/02/2025 - 22:22

          Yeah but it shouldn't have triggered a $10 failed transaction.

          • bcYield on 21/02/2025 - 15:22

            @Twix:

            Please be aware that your financial institution has declined payment for your recent Superloop invoice(s) and, as per our Terms & Conditions, a $10 Failed Payment Fee will be charged to your account. The charge will appear on your next month's invoice.
            Can you please make sure you have paid your account in full by 2025-01-30.
            If we haven't received your payment by this date, we will need to suspend the services attached to your account on 2025-01-30.

            Same thought but the email says so. I thought it's just a pressure but it's real charge. Also another 89c charge.

  • raybies on 20/02/2025 - 22:06
    -1

    I have a continuous 24/7 stream of small uploads (<1 MB), and minimizing latency is my top priority.
    Which ISP, in your experience, provides the lowest latency?
    My servers are located on the US West Coast, in Singapore, and in South China.

    I’ve preferred Superloop due to their non-PPPoE setup, but after switching to Tangerine, I haven’t observed any noticeable difference—Wireshark traces show similar results.

    My office is in Perth.

    • frazel on 21/02/2025 - 21:26

      Using a VPN should reduce your latency due to the VPN paying more for international bandwidth compared to cheap NBN providers.

      People think latency is the reason their international speedd are slow. It's not. It's because international bandwidth isn't cheap.

      Eg. When I was uploading to Norway I would get around 1.5mbps, with Nord VPN I was getting 35mbps on a 50mbps plan. Latency was also much better.

      Given I signed up with Nord for 2 years for free, and I the traffic had TLS, it was good.

      • raybies on 21/02/2025 - 23:10

        I have tried using both PIA (OVPN) and Mullvad (WireGuard), and they both increased latency by 1~3ms and reduced bandwidth by ~15%.
        This is using their local servers (NextDC I think).

        • frazel on 22/02/2025 - 00:29

          Yeah IPsec or wireguard will add an overhead. But
          overall it usually increases bandwidth as the they pay for more bandwidth than cheap ISPs.

          Try Norde, especially if it's free.

  • RtN on 20/02/2025 - 22:20
    +1

    Aren't we all getting free speed boosts soon?

    • Twix on 20/02/2025 - 22:21

      September for the HFC and FTTP speed boosts and 2Gbps.

      • RtN on 20/02/2025 - 23:25

        I guess 6 months would tie us over. I only recently joined southern though @ $85 for 1gbps for 12 months, I hate having to change every 6 months. Rather the 1 year, the last time they messed my NBN up churning back and fourth.

    • Dyl on 21/02/2025 - 00:44

      This plan is mainly for the 100mbps up tbh

  • deadboom on 21/02/2025 - 00:35

    I really want FTTP, I know some business plans they will upgrade you for free if you stay connected for (x) time, but I don't think this is one of them.

    • Twix on 21/02/2025 - 08:51

      You can get this deal and a $0 nbn FTTP installation at eligible locations.

      Full-Fibre Upgrade with FREE installation
      Your address is eligible for a Full-Fibre Upgrade and FREE installation with speeds of up to 1000Mbps on Totalbiz plans.

      • deadboom on 21/02/2025 - 14:49

        My address isn't eligible sadly.

  • Dyl on 21/02/2025 - 00:43

    Does this have speed boost days?

    Edit: No ABN required if you sign in to an existing account; skips that page.

    • Twix on 21/02/2025 - 08:53

      No speedboosts on the 250/100 speed tier. Has your order gone through or was it rejected?

      • Kholtien on 21/02/2025 - 11:31

        Mine got rejected, unfortunately.

        • Twix on 21/02/2025 - 11:34

          Thanks for the update.

        • blankie on 21/02/2025 - 21:59

          Did they notify you or just quietly not reply, like their support?

      • Dyl on 21/02/2025 - 13:37

        No rejection yet, but I scheduled it.

  • john smith apples on 21/02/2025 - 07:21
    +1

    I can't wait for Mr potato head to privatise the NBN. Literally everything about NBN will be better when it's owned and run by a private company. /s

    • samfisher5986 on 21/02/2025 - 09:27
      +1

      I was about to post that Mr Potato Head didn't say that… but… he did.

      I'm surprised its not getting more coverage as this would surely ruin NBN.

      • Twix on 21/02/2025 - 09:47
        +1

        nbn Companies Amendment (Commitment to Public Ownership) bill has passed the House of Reps. The Senate needs to vote on it.

      • jv on 21/02/2025 - 19:54
        -2

        as this would surely ruin NBN.

        are you being sarcastic?

    • Mr Plow on 27/02/2025 - 23:33
      +1

      Waah. Look overseas and tell me how many great public internet networks you can see.
      Meanwhile, private FTTP in the UK gets everyone 1gbps both ways for half the cost of our crappy NBN connections.

      • Nom on 28/02/2025 - 10:25
        +2

        We're not overseas, and we're not in the UK. What works for them isn't really relevant to what works in Australia.

        And the UK's model is definitely not without it's problems - they use a setup very similar to how we run the NBN where Openreach maintains the "network" but not the "service". The big difference is that their Openreach (NBN) was wholly and now partly owned by BT (Telstra) complete with all the controversy you would expect from this gigantic conflict of interest - there's been plenty of issues over the years https://en.wikipedia.org/wiki/Openreach

        • Mr Plow on 28/02/2025 - 12:17
          +1

          Private operators went where Openreach didn't go. The UK model means that city customers aren't unnecessarily subsidising rural customers as we are forced to do in Australia. If the Australian government didn't legislate the NBN as a monopoly in Australia then by now we'd have similar speeds as the UK at much cheaper cost. Telstra could have kept their crappy copper and Optus & Foxtel their crappy cable networks, while new private operators provide FTTP.

          Privatisation leads to more competition which leads to better choice which leads to faster speeds at lower cost. Government monopolies always lead to higher cost, lower quality, and less innovation. Our saving grace is that at least we have private wireless such as 5g and Starlink to fall back on.

          • Agret on 13/03/2025 - 20:31

            @Mr Plow:

            The UK model means that city customers aren't unnecessarily subsidising rural customers as we are forced to do in Australia

            NBN "Skymuster" is absolute garbage, 4G & Starlink are miles better choices.

      • Ulysses31 on 13/03/2025 - 19:32
        +2

        I love travel, and I've lived in a handful of countries overseas. I experienced & heard all sorts of things they do really well. A LOT better than us. They're also high-density populations, and what you've done is called cherry-picking. We have constant supply of foreign nationals, and new Australians. So I think we're not exactly in the dark.

        Overall, in my experience, our lives here are worth internet that pales in comparison

  • milobob on 21/02/2025 - 07:24

    Great price. Using ABB at work, wonder if we should consider swapping. ABB have been super reliable and if there's a problem good customer service. Uptime is more important for us.

  • Daybreak3439 on 21/02/2025 - 10:14

    Any idea how long this offer is valid for/when it expires?

    • Twix on 21/02/2025 - 10:15
      +1

      It doesn't say.

      with effect from the 11th February 2025 until Superloop withdraws the Offer at any time by not advertising it (Offer Period).

  • peteru on 21/02/2025 - 13:11

    It's a shame that Superloop business plans claim fast technical support, yet leave you on hold for 30-40 minutes before you get to a human. Who then keeps putting you on hold while they check with someone else. Call as a normal residential customer and the experience is identical. So, I see no advantage in paying business rates.

    Both residential plans and business plans are delivered using the same infrastructure, so again, no benefit in paying more.

    And the speeds are the same too. As is uptime and ping time. I know because I tested over the course of several weeks. I have one of the ACCC "Measuring Internet" boxes, so I have access to a reliable set of metrics.

    The only point of difference is that a static IP is included in the business plan, whereas on residential plans a static IP is a $5/month surcharge.

    • Twix on 21/02/2025 - 13:13

      Upload speeds are faster on business plans.

      Business Speed Residential Speed
      250/100 250/25
      500/200 N/A
      1000/400 1000/50
      • peteru on 21/02/2025 - 13:34

        The full list of business plans also includes the residential speeds. The pricing on equivalent plans is comparable.

        1000/400 vs 1000/50 is NOT comparable, as it is nearly double the price. I know, it's the NBN policies at play here. Superloop are just reselling the same plans as everyone else.

        Yes, I agree that if you need better upload performance then a business plan is a better choice, but my point was that for equivalent plans Superloop business plans do not offer much advantage. When I switched to Superloop, I was pressed for time as I was relocating and chose the business plan to get better/faster support (an advertised benefit). There is no better or faster support. At least not in my experience at the end of 2024.

        The reason for my post was to make people aware that if they are choosing a Superloop business plan instead of a residential plan and are expecting to get better service, they may be disappointed. I was.

        • jv on 21/02/2025 - 20:19
          +1

          but my point was that for equivalent plans Superloop business plans do not offer much advantage.

          250/25 $99 residential
          250/100 $100 business…

          not much advantage ????

  • USER DC on 21/02/2025 - 13:32

    Have been using superloop for months,

    Have absolutely not a single issue with them.

    so yeah recommend this deal

    • jv on 21/02/2025 - 19:56

      Have absolutely not a single issue with them.

      Except sending separate invoices for 85cents GST.

  • jv on 21/02/2025 - 20:17
    +2

    Thanks @Twix

    My current 6month discount with Superloop residential just finished last month.

    I called them up and switched to the business plan. My new business account should be up and running in the next day or so.
    I am getting a new 6 month discount as I'm a new business customer with a new customer id.

    I was also told I will get a pro-rata refund when my residential account is cancelled (for the win !!!)

    • tazmaniak on 21/02/2025 - 21:59

      Did you require an ABN?

      • jv on 22/02/2025 - 10:28
        +1

        Yes.

        • mikuno on 26/02/2025 - 13:39

          So it works with existing residential address and being an existing customer as long as you have an ABN? What do you specifically need to tell them over the phone?

          • jv on 26/02/2025 - 13:46

            @mikuno:

            What do you specifically need to tell them over the phone?

            that you want to switch plans.

  • therealfattony on 21/02/2025 - 22:32
    +1

    … and they cancelled my order because I already have a Superloop service at the address, and "Your new order will be withdrawn."

    And then

    "Please note:
    If you are looking for promotional prices as per the website plans and pricing, these are only available for new customers and may not be eligible for existing plan changes."

    Its not even about the promotion pricing! Im pay $95 for 100/40, and the new plan regular price is 250/100 for $5 more.

    Jam it Superloop. 30 days notice will be provided tomorrow.

    • jv on 23/02/2025 - 21:08
      +3

      My switch went through today. I was on 250/25 for $99 with Superloop, now on 250/100 for $85.

      My current speed is 261/86. I didn’t even need to reboot my modem.

      You just need to call and speak to the right person.

      You’ll also get a dedicated business manager and their email address for any future queries.

      • Ice009 on 20/03/2025 - 01:54
        +1

        Wow, that is pretty sweet. A dedicated business manager and email address sounds good to me.

        • jv on 20/03/2025 - 09:32
          +1

          A dedicated business manager and email address sounds good to me.

          When I contact them though, it's always a different person… 🤔

          I think they just did a cut&paste from their Enterprise accounts to their Small business accounts….

          Speeds are good though… Getting around 260-270 down and 80-90 up with 1-2ms ping nearly all the time.

  • seniordoc on 22/02/2025 - 17:15

    I am using HFC, so can I get this deal?

    • Twix on 22/02/2025 - 17:43

      No.

  • wanj on 23/02/2025 - 15:34

    Superloop acquired Exetel

    • Twix on 23/02/2025 - 16:06

      Yeah in 2021.

  • Soulnet on 25/02/2025 - 13:59

    Can I use an existing Telstra Gen 3 (or is it 2? the white one) modem if I port over?

    • Twix on 25/02/2025 - 16:36

      All Telstra Smart Modems are compatible with Superloop. Do a factory reset if you don't get full speed.

  • AL0126 on 01/03/2025 - 01:43
    +3

    Thanks OP.

    I was on Superloop residential 50/20 for $81/month – I had previously been on pricing in the high $60s ($69/month maybe? I can't remember) for a long time before they jacked me to $81 a little while back now.

    I watched this deal for a while, wondering if Superloop would honour a change from residential to business and still treat it as a new customer with the 6-month discount, especially after some posters said Superloop refused to honour it for them.

    After seeing jv's success, I took the plunge and rather than applying online, I called Superloop on the phone to 'sign up to a new business plan'.
    I did tell them that I'm currently a residential customer, but nonetheless I have an ABN and wanted to sign up to a new business plan, and please cancel the residential one in the process.
    The guy who answered was super helpful and eager to get it all done, explaining that it would work as a churn so I didn't have to do anything on my side.
    Sure enough, he also said my previous account would be closed and a new one opened with a new customer ID, and I'd get the 6-month discount.

    I asked him to delay the changeover a few days so it aligned with my old residential service's anniversary date, which he agreed to do.
    Changeover day was today, and a few minutes after the turn of midnight, the residential service went down and the new business one came up in its place; no router reboot at all.

    I'm now on 250/100 for $85 for the next six months.
    I did a speed test and got 3ms ping / 268 down / 94 up (I'm on FTTH), so the connection is all working great.
    The Superloop app is broken for me at the moment (logging in just logs me out again), so hopefully they'll sort that out soon and I can log in to manage the account.

  • ChickenAdobo on 02/03/2025 - 22:17

    Why didn’t I read the other comments before applying as an existing customer. Look like a phone call will do with an ABN.

  • Bigredkeg on 12/03/2025 - 19:59

    I got this deal installed today. What can I do with a static ip?

    • peteru on 13/03/2025 - 14:12

      Get yourself a domain name, point DNS at it and run your own servers that you can reach using your own domain name. That's the most obvious use, but there are more. It's also handy for setting up a point to point VPN* for off-site backups.

      In this instance it's an actual real VPN, not the type of "VPN" that is often advertised for bypassing geoblocking or remaining anonymous while leaching torrents.

      • peteru on 13/03/2025 - 14:13

        Alternatively, you can ignore the fact that it is a static IP and just keep that fuzzy warm feeling in the back of your head that tells you that you have the "Pro" version of the Internet, much better than that CGNAT rubbish everyone else is using. ;-)

        • jv on 13/03/2025 - 14:56

          You can get off CGNAT and still not have a static IP.

        • Agret on 13/03/2025 - 20:42

          I have TPG with no CGNAT and every time I reconnect my internet I get a new IP.

          It's awesome to be able to switch IP in under 3sec using my opnsense router, great privacy tool and to bypass any website that tries to limit your actions.

          You can update your domain DNS using Cloudflare Dynamic DNS.

      • Bigredkeg on 15/03/2025 - 17:27

        Thanks for the response. Just thought i'd ask this since you seem pretty cluey - since activating this service everything seems to think I'm based in Adelaide; channel 7 plays Adelaide news, stream game channels go into Adelaide chat etc etc. I'm based in Sydney. Anyway to fix this?

    • jv on 13/03/2025 - 14:55

      What can I do with a static ip?

      Boast…

  • GenerallyClumsy on 17/03/2025 - 11:20

    If I sign up to this plan do I get a referral code to give to other users? As in can business uses benifit from referring and is the already discounted plan eligible for further discounts?

    • AL0126 on 19/03/2025 - 00:24

      No, they don't do referrals on business plans. It's only available on residential plans.

      • jv on 20/03/2025 - 09:37

        Well, when I log into my business plan, it says:

        Free with Friends and save
        Tell your friends about our award-winning nbn broadband and save 10% (up to $10) on yourbroadband plan fee for the next 6 months. The more friends who sign up, the more you save!

        and i have a referral code…

        • AL0126 on 20/03/2025 - 13:54

          Interesting, when I log in to Superhub with my new business account, the link to the referral section is missing completely from the Useful Tools menu. My old residential account still has the link though. Weird.

          • jv on 20/03/2025 - 14:33

            @AL0126: I just logged into my business account and my old residential one and the referral code is the same in both.

            • AL0126 on 20/03/2025 - 14:35

              @jv: Very interesting! I guess they set up my business account differently to yours.
              Thanks, I'll have a chat with them and see if I can get it reinstated.

              • jv on 20/03/2025 - 15:10

                @AL0126:

                I'll have a chat with them and see if I can get it reinstated.

                That's fine, as long as they don't end up removing mine…

                • AL0126 on 20/03/2025 - 15:12
                  +1

                  @jv: I had a look at their terms and conditions, and found this:

                  Terms and Conditions
                  1. The Promotion is available to all existing Superloop Home Broadband customers who introduce a new customer to Superloop Home Broadband in accordance with these Terms and Conditions.

                  So it looks like you got lucky; I won't bother calling them :)

  • Ice009 on 21/03/2025 - 20:20

    Can someone explain the 30 day cancellation to me. I've joined SL a couple of months ago, but I was trying to figure it out for when I want to cancel/leave.

    I figured if I cancelled and wanted to go elsewhere, could I just have the other RSP start the new service 29 days later (this might not work for deals, though, or would most allow this?)?

    The main question is, though, do you still get access to the SL service for the 30 days after you cancel or is it cut off right away and you're still paying for 30 days without a service (I'm assuming this wouldn't be allowed)?

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