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Superloop NBN: Free Static IP Option for New & Existing Customers (100/20,100/40)

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Note: For existing customers, this option is only available if you never had a Static IP address.

Just noticed that static ip addresses are now free on Superloop. Was previously billed at $5 a month however it is now $0 a month.

"A static IP address has been allocated to your service.

Your static IP address is [retracted], and is billed at $0 per month."

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  • +13

    Sorry for nob question. What is the purpose of static IP please ?
    Thanks

    • +8

      If you have applications you wish to offer to the internet, such as VPN’s, Email, Web servers, Remote access server etc, you would require the IP address to be constant (Static).

      • +2

        So this is for someone else to connect to me ?

        • +1

          If it is on a consistent basis, yes.

        • +9

          or for you to be able to connect to your home remotely

          stream your linux distro collection to anywhere on the world
          check your neighbours pets on your home CCTV

          etc

      • +14

        Thanks for nominating yourself to be the tech support guy of this post. I have a Synology (with a domain/SSL). I have set up CNAME thingys for each service and reverse proxies. How do I make use of a static IP with this and my CCTV? Thanks

        • +7

          Look up port forwarding - you'll need to redirect traffic on your public IP elsewhere in your network.

          • +1

            @Hinee: Thanks. I use reverse proxies to limit the amount of open ports on my router. I worked it out though- I just had to switch my Advanced DNS from CNAME to A Records.

        • +1

          You should use the free Synology dynamic dns service?

          https://www.synology.com/en-global/knowledgebase/DSM/help/DS…

          But to.amswer your question you can have a static ip & setup a sub domain with the static ip address (and A record will do)

          E.g. if you have ozb.com
          Setup an A record for syn.ozb.com to your public static ip. That way all traffic pointing at syn.ozb.com will goto your router. Then in your router you can port forward whatever ports to your Synology box.
          You can also port forward other ports to other devices if you wish.

          • @[Deactivated]: Yeah I just switched over from synology’s ddns because I thought I could save a millisecond by cutting out a middleman.

        • What service do you use for cctv? If it’s their surveillance station. Its extremely easy with quickconnect service. You can access anything from their inbuilt services. Static or dynamic does not matter

          • @kaleidoscope: I have a Hikvision NVR. Strangely, when I add the device by Static IP, I don’t get access to the remote configuration. Guess I will continue to use their Hilvision DDNS service.

        • Also make sure you synology is updated.

          I seem to recall there were a few patches for exploits on these if they were internet-facing.

      • +14

        you would require the IP address to be constant (Static).

        Small quibble, it's not a hard requirement. Having a static IP is ideal, but dynamic DNS for hosting things from home would be fine for most.

        • +2

          yep been using Free DNS (afraid.org) for years on a dynamic without issue.

        • +2

          Except for email, you're likely to have your outgoing email filtered out if its on a dynamic IP address range. Well actually when I was in that space 15yrs ago, we used to refuse connections from any ip address on the dynamic ip blacklist, which annoyed one person, but prevented roughly 20000 spams per day (which was about 90% of email traffic!).

        • www.noip.com is another free dynamic DNS, for accessing your home network remotely.

        • Yeh it's CGNAT that's more likely to be a problem if dyn DNS isn't working (publíc IP shared with multiple users)

  • +5

    Still shows 5 dollar a month for me. What plan are you on BTW?

    Static IP Address
    A static IP address may be added to your service for $5.00 per month, and will be added to your monthly bill automatically.

    Each separate service can only be allocated one Static IP. Once added, should you choose to revoke an assigned IP address, you will need to wait for the next billing period to add a new one.

    Charges become valid as soon as this request is processed. Refunds are not available in the event that the Static IP is removed for the current biling period.

    • 100/20

      • +5

        That might be only targeting to 100/20 as I am on 50/20 right now.

        • Hmm, judging from other comments it seems it only applies to 100/20 and 100/40, I've updated the title now.

        • Same with mine, 50/20 still asking for $5.

          • @JosephMTB: Hey guys, the free static offer applies only to 100/20 and 100/40 plans until april 30th. it applies to accounts that have never had a static and no you cant grab the free static and then downgrade to 25/50 and keep the free static .those who take up the free static will retain it for free

            • @DalekZ: Thank you for this information,the superloop website says new plan will begin on next month:

              Confirm plan change
              I acknowledge that:

              My plan will change from Superloop NBN Premium Unlimited to Superloop NBN Standard Plus Unlimited
              My plan change will take affect from my quota reset date, Sunday 14th Jun, 2020
              My plan spend will decrease by $11.00 from $89.95 to $78.95
              My plan data limit will remain at Unlimited and will be metered by download and upload

    • same for me. asking 5$ for a static IP. I'm on 50/20 plan

  • I did notice that today when I churned over to Launtel

  • +2

    BRB FBI

  • Thanks OP. I’m on 100/40.

  • same, $5 for me on a 50/20 plan

    • Might be for people on 100 plans (which is in the title, I just seen)

  • +3

    $68.95/month, 95/19 on speedtest and now free static IP. Thank you superloop!!!

    • $68.95/month

      that 6 month promo pricing right?

      • Yes. Not sure what to do after the 6 months.

        • I just hit 6 months, so might be a 'back to ABB' switch. Not sure who else should be on the short list though

        • +1

          I've moved to ABB, their first month free is still working when I did it 2 days ago.
          You can call Superloop and tell them you want to terminate on X date. Then you sign up to ABB and put the date you want to be connected on, while the promo is still going.

          • @brokenglish: I emailed Superloop 2 days ago and so far only auto reply with ticket number received.

            • @yht: To terminate, you need to call them (Accounts & Billing > Disconnect).
              Just checked my phone log, the entire convo only took 3 mins. Their email/web support is f*ed.

          • +2

            @brokenglish: Does ABB accept the returning customer as new? only 6 months since left ABB.

            • @solpiry: I read you have to have a 6 month gap (exactly). I just charged to Launtel today from superloop

    • -2

      $68.95/month, 95/19 on speedtest

      Thank you for being a pointless middle man, buying internet from NBN, jacking up the price and then selling it to you?

      Countries in the EU are paying half that cost for gigabit up and down without limits.

      There is no private sector duplicating services on a massive scale along with being forced to extract as much money as possible by shareholder legislation.

      Telecom should never have been sold and Telstra should never have existed to hijack the NBN rollout condemning half of Australia to slowly degrading copper FTTC speeds.

      • +7

        Countries in the EU are paying half that cost for gigabit up and down without limits.

        please let us know how, considering the underlying infrastructure makes up a significant portion of the cost for supplying internet (anywhere in the world), how you can directly compare EU countries with a much smaller land mass and network size requirement?

        Its ok, I'll wait….

      • +6

        Don't even need to go EU…. NZ is doing gigabit service as well… we pay similar but getting 1/10th speed…

      • Thank you for being a pointless middle man, buying internet from NBN, jacking up the price and then selling it to you?

        You don't quite understand the NBN model. NBNco just owns& leases the xable/wireless infrastructure between the house & the nearest POP (point of presence - like the old telephone exchange), then its up to the ISPs to handle the traffic from there. But even if you were downloading data from your neighbour, it'd still leave the NBNco network, and be managed by your ISP.

        You can't really compare Australia to the EU, as they have roughly 20 times the population into a smaller area, so of course they're going to be cheaper. Then there's the costs of having only a few cables out of the country, which is costly to.build & maintain. Although Superloop co-owners some of the cables, which is why they're quicker them ever Telstra internationally.

  • im on 100/40 and it still shows as $5 a month for static :(

    • Are you on the 500gb plan?

      • +1

        nope. unlimited 100/40. ive already been paying for static ip tho…

        • It is only free for people that haven't had a static IP before and are on 100/20 or 100/40

          • @Joshminey: so i should cancel my static ip and then re-enable it? :P

            • @nikkon: No If you have had a static IP address at least once (Doesn't matter if you still have it or not) you aren't eligible for the free static IP.

    • +4

      Are you with SuperLoop? 😜

    • Ask them to give it to you for free.

      Jump on whirlpool & ask in one of the Superloop threads. I noticed my sticky IP address (i.e. It's been static for a year, tha ka to o e of the Superloop techs on whirlpool) is now listed as a free static IP.

  • Do you think new users will get this?
    Was looking for a new NBN provider… was going to go to Belong but they have their phones turned off right now - which doesn't give me confidence of resolving any issues.

  • Cheers OP. Have just activated mine for $0. Took a screenshot as well just in case they backflip / charge.

  • Is there an increased security risk as once identified, attackers can always return and apply a more sustained, systematic attack on your system?
    Cheers

    • +1

      Glad you raised this and the answer is a yes. There are tools available such as Masscan and Shodan which constantly scan the entire internet i.e. all public IP addresses, with masscan claiming to do it in 6 mins. So basically, if you forget to close a port (or have something configured which shows as open), there is a chance it will show up on those scans and be exploited by someone malicious. With a dynamically changing IP, the risk of this is reduced.

      • +4

        Not at all.

        Once you are hacked you'll be tracked between IP changes.

        Changing your ip does nothing at all to help security, if there is a hole, there is a hole.

        • Yea, I meant the risk is "reduced". I do agree that once you're hacked, you'll be tracked. However, my point was that a changing IP lowers the chances of you being hacked using one of these methods in the first place, if ever so slightly.

          • @starbearer: Genuine question: how?

            If an IP scanner reveals my IP address to be X, why does it matter if the IP is static? Wouldn't the hacker then only know that something is active on that IP? Or is it because they have more time to break in before the IP changes?

            • @miarn: The second one, since the ip doesn't change, more time for breaking

              • +2

                @starbearer: Thats not how it works though.

                These ip scanners are not brute forcing passwords, they are simply looking for anyone running a program with an active exploit, if you have Ubiquiti or similar you'll see how common those scans are as you are notified.

                The "break in" takes seconds, and then they have access, IP changes won't help you.

                • @samfisher5986:

                  Thats not how it works though

                  Actually that is how it works. If your public ip address changes, they have to find you again.

                  If shodan shows your IP X.X.X.X has an open port 21, but your ISP changes your IP to X.X.X.Y then your a tad safer until.thw next scan.

                  • @[Deactivated]: You don't understand.

                    A scan is very quick, once you are hacked a IP change will not help, they can follow you.

                    Dynamic IP's do not change every 5 minutes, more like once a week. It would need to be every 5 minutes to help.

  • +2

    Hi guys,

    You have to call up to get this, they are doing it because lots of people are working from home.

    I already had the $5 static IP addon, didn't want to lose the address by removing and readding. Quick 5 min call sorted it out.

    I am on the 100/40Mbps plan fyi.

  • +1

    I've been on NBN FTTC (with DCSI) since June '19 and I don't think my IP has changed once…

    I tend to find having to pay for a static IP is therefore a bit of a rort. Especially if you have access to DynDNS services.

    But, this is free, and free is good! Upvote from me.

  • +1

    Nearing 6 months of discount from superloop, where to next? came from 6 months discount of AussieBB…

    • +2
    • Me too. I would go to Internode with similar pricing for 50/20. Could be going to ABB is they offer $20 off for the next 6 months. Currently they have $10 off monthly OR free month off. If you only want to take up free month off, we still have to deal with choosing another ISP following month. Just a bit jump from $58.95 / month to $79/month OR for the 6 month period with free month offer, the cost becomes $65.84 / month. OR if we take up $10 off offer, we are looking at $69, which is $10.05 / month extra.

      I tried to get Telstra for 3 months (with 1 free month and 3 months free Foxtel Now) offer without the modem, but they said the modem has to be included. No return allowed as well.

  • +1

    Currently free (for life) as part of a promotion, normally $5 per month, with conditions new and existing customers who have not purchased static IP and only on the 100/20 or 100/40 plans.

    • +1

      Just a heads up, call centre staff put the free discount on my account despite me being an existing customer with static IP already.

      • One a 100 plan? I'm hoping for it on a 50 plan.

      • +1

        i'm in the same boat. i already was paying for a static IP on the 100/40 deal. i called and got $5 off the current month as well as a free static IP for future bills.

  • +5

    I wonder if Aussie will follow suit?

    • Apologies if I'm totally wrong, but is it not the same as disabling CGNAT on Aussie?

      • +2

        No.

        CGNAT means you're sharing an IP address with other users.

        Normal dynamic ip means you have your own address, but it changes every so often.

        Static ip means you always have the same IP address.

        • Thanks, that makes sense, how often does it usually change? Further, we're talking about the WAN IP here? I'm just curious around port forwarding, haven't done it in a while and didn't realise WAN IP changes regularly.

          • +2

            @BeerCrisp:

            how often does it usually change?

            Depends on the provider - some change every few days, some not for months at a time.

            I hear ABB's don't tend to change that much, but Superloop's do.

            Further, we're talking about the WAN IP here?

            Yep

            I'm just curious around port forwarding

            You can also use a free dynamic DNS service to basically the same effect as a static IP. There will just be a slightly down-time between your IP changing and the Dynamic DNS service working that out.

          • +1

            @BeerCrisp: I use duckdns for some of my needs.

  • +1

    Shows $0 on mine 100/40 fttp).

    No point as my services all advertise dynamic via CloudFlare.

    Plus prefer to cycle occasionally to reduce attack surface too…

  • -2

    Why not offer this to those on other plans???
    I'm on the 50/20..

    • To get you onto the bigger plans…

    • +1

      Not as much margin in those plans. $5-$10/month for static is pretty standard these days.

  • -1

    Isn't static bad for electronic components ?

  • +1

    Anyone switched from Superloop to Mate? My 6 months is over now and can get 100/20 and static IP for same price as Superloop 50/20.

    • +1

      Mate isn't on the same league as Superloop

  • Fww you don’t need a static addy with superloop, my ip hasn’t changed in the 6 months I’ve been with them even with power outages etc…. they don’t use cgnat which is great so static ip is moot.

    • Mine would change whenever my router was rebooted or the power was turned off

  • -8

    Superloop customer service is rubbish. Good luck to anyone still with them.

  • Can someone recommend a good, free, android app for remote pc out of the house? Thank you

    • Team Viewer. Free for non-commercial use

  • +1

    What advantages does this have over say, a dynamic IP address? Which I could also afford.

    • +2

      A static IP is kinda one of those "if you don't know you need it, you don't need it" things.

      Basically it makes it a little easier to access devices on your home network from outside (i.e. for home automation, hosting a website, etc.).

      Note that you can also use a dynamic DNS service to similar effect - there are many free ones.

  • Do we need to change any router configurations after moving to static IP ? Also is there any downtime due to this?

    • +1

      No and no.

      • Thanks

    • Downtime for me was a couple of minutes. I elected to reboot my router and all was hunky doo!

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