The 100mbs NBN plan is $74 a month for 6 months and then goes back to $99 a month. Shopback is also offering $200 upsized cashback on Optus Nbn signups.
Optus nbn 100mbs $74/ Month for 6 Month + $200 Cashback from ShopBack
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Yep the worst, I was with them for 25-30 years. I left 2-3 years ago and couldn't be happier.
Which provider did you go ? Thanks
I remember when Optus cable came out we couldn't get it in our street because we had underground power lines. What a joke.
Can you clarify how there's a cancellation process in the first place? I've never needed to talk to the current provider when porting to another.
Of course I'd not let a 20y customer go easily :p
Do you mind sharing what kind of excuse Optus gave to refuse your cancellation request? I’m with Optus, not very happy with their service too. It would be terrible if we can’t cancel it easily.
Mine was something like "we can provide a better offer" (but in reality it's not $x cheaper but rather downgrade the plan), "have a mobile plan together?" (but why!?), etc. I eventually just said "Let's make this easy, just cancel the service for me please".
What really tips me off during the cancellation process is how much words you have to communicate with them to do two simple things:
- cancel the service by the end of the billing period instead of instantly (the canned replies the operator used was sketchy as hell, no flexibility whatsoever)
- the actual cancelling process (had to fill in a "secure form" that looks like phishing AF, and again, canned replies to explain how service is going to be cancelled, but contradict with each other in some fineprints)I had a crappy time trying to cancel as well, took me 15 minutes of back and forth telling them that I want to cancel and I was getting 'but we can offer a better deal' etc. They still were not letting me cancel, so I instead signed up for a new service with another provider and they did a churn request to get the NBN port (so I could still get 1000/40). I then contacted them and told them I have already changed providers and wanted to make sure my plan was cancelled, which was faced with about 20 minutes of back and forth of them trying to offer a better deal and to match the place I just signed up for if I'd come back. Finally got it cancelled after repeating the same sentance a few times.
Pretty crappy monthly prices tbh. Is Shopback the one heaps of people on here have had issues with?
One of my $99 cashback was rejected a year and six months ago, while another has been stuck in the "tracked" status for two years already.
Their terrible free modem and range extenders are their selling points Optus uses. You can sign up to their month to month plan but after realising their modem is terrible and the range extenders don't work, if you try to cancel, they will charge your for modem and extenders.
If you are their loyal customer for longer time and wish to have modem upgraded, same thing you need to sign up to another 36 months for it. Otherwise you can keep on suffering with their crappy third grade modem forever. Optus does not pay for loyalty and have no interest in their customers. They are only chasing numbers. NBN is cheap enough that if you shop around, you can get it for cheaper and buy quality modem yourself while still saving money.
Oh yeah now you're talking about their CPE, I recall that when I apply for CGNAT opt-out, they almost turned me down because I'm not using their modem, and they can't configure it for me remotely, or such excuse.
Literally just redeemed my $200 Optus NBN TopCashback offer… Though it was $89 pm for 120 days.
Watch out - Optus NBN's backbone isn't that better over ABB/Superloop/Leaptel/Launtel/etc., on CGNAT by default and no IPv6 whatsoever. Heavy users may experience occasion stutter (not speed limit - they're not oversell that much). Anyway I moved on right after my cashback is confirmed. Doesn't want to stay one more minute on it.
Also it seems many operations are still manual, including provisioning onto a different UNI-D port, which likely requires human intervention (i.e. you won't get connected within minutes/hours like a few others does).
Cancelling experience was a mixed bag - it has to go through the online chat thing where you better using their App or risking disconnect mid-way and have to start from scratch. It's a relatively convoluted experience and had to spend at least 5 lines of conversation (~3-5 minutes, don't forget replies are not instant on chatbox) to let down the guy who is trying their best to keep you on their service.
Anyone know what is the minimum days you have to be connected to be eligible for nbn cashback?
Just read the fineprints. Though I played safe and wait until the cashback website actually "confirmed" (actually I waited all the way until I get to submit a payout request) your offer before cancelling the service. The $200 cashback, in my opinion, is the only thing makes Optus NBN "worth it", and it would be a great deal of loss if cashback become ineligible.
$84 for 250/25 seems pretty good.
The Optus website doesn’t allow me to choose a specific date to activate the service—I have to contact customer support, which feels so outdated. I’m not sure whether I should activate it first and then ask an agent to change the date, or have the agent activate it and then confirm with ShopBack that my order has been placed. On top of that, the $200 cashback offer was shown as ending in an hour. The huge uncertainty, combined with Optus’s poor reputation, made me decide to give up on signing up.
I had a similar frustrating experience with Optus. When I contacted their agent over the phone, she insisted that I sign up through her directly. I mentioned the cashback offer, but she said she couldn’t provide it. Instead, she advised me to place the order myself and share the order number with her immediately.
After I did so, she suddenly claimed she couldn’t do anything, and my service was activated within 10 minutes—without any resolution. I had just renewed my service on February 20th, so I effectively lost a month.
To make matters worse, every time I reach out to their support, they spend more time reviewing my account and trying to upsell than actually helping.
iiNet Deal seems crazy compared to this. $40 for six months at any speed plan. Tempted to cancel my Optus plan which I have since 2009. And yes, they don’t value the loyal customer 😂
It’s only FTTB
Always see iiNet ads on fb but it changes the price when I click through the link. Am I missing anything?
Avoid at all costs. Absolute worst support I have ever experienced. They take hours and bounce you around multiple people who have no idea why you get transferred to them. Look elsewhere!
Cancelled my service today. It was not an easy process. Lots of loyalty offers etc. The NBN connection itself was quite good.
It would be great if you can share some of the best loyalty offers :) Thanks
Oh I didn’t let them read me all the offers because I was determined to go back to my phone for a while. I don’t think their offers can be valuable for anyone on this site, just a hunch.
But $40/m for nbn100 is 1/2 price and under the others' in terms of money. NBN is NBN, so should be the same service if you don't need much support like I hardly contact my
provider.Deal expired in 2hrs anyways. Must be a LOST for them.
Any good deal for NFC Nbn?
For your sanity, please don't ever sign up to optus nbn… One of the worst nbn ever… Super slow traffic during peak usage hours.. No money could ever tempt me back to using optus nbn ever again!
As an added bonus they will take your your personal information and expose it to the Internet.
Terrible service, terrible company, nothing good to say after 20 years of 100mb cable and then NBN, wouldn't let me cancel , took 45 minutes and threats of ombudsman, just to cancel month by month plan. Tried multiple times to lock me in with terrible "free" modem/router that you can't say no to. No deal