[VIC] $5 Cheeseburgers + Free Delivery from #BurgerLove @ DoorDash (South Melbourne + Surrounds)

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Pricebeat on 18/09/2019 - 11:11 doordash.com (268 clicks)
Last edited 18/09/2019 - 11:14 by 2 other users

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PROMOTIONAL DETAILS: Offer expires September 18, 2019 at 23:59:59 AEST. Only available in Melbourne, VIC. Deliveries subject to availability. Service fees, surge fees, gratuities, and/or taxes may still apply. To take advantage of this offer, customers must have a valid DoorDash account with a valid form of accepted payment on file. Valid only on DoorDash.com or on the DoorDash app with the latest version and within DoorDash’s delivery zones. Only one offer redeemable per user. Offer cannot be used retroactively for prior purchase. Offer may not be sold, copied, modified, or transferred. Offer has no cash value. Cannot be combined with other offers or promo codes. Void where restricted or prohibited by law. DoorDash may not be available in all zip or post codes. DoorDash reserves the right to modify or cancel this offer at any time. DoorDash’s server is the official date/time keeping device for this offer.

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  Andard on 18/09/2019 - 11:29

  I'm never in range for these things

  • 

    diazepam on 18/09/2019 - 20:17

    I think I'm just out (on the suburb borderline between East Melb and Richmond)
    Mate down the road is fine :(

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  Scythic on 18/09/2019 - 11:43

  Thanks OP. Free lunch :)

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  antonthenet on 18/09/2019 - 11:43

  +1

  I have had this burger from burgerlove and it tastes exactly like a Quarter Pounder from McDonalds.

  Whether that is good or bad is up to you to decide.

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  tolchok on 18/09/2019 - 21:35

  For the TLDR crowd: Door Dash is not worth the risk. They have 91% 1 star ratings on trust pilot. I can confirm that their service and support are appalling. I waited an hour and half to two hours and made two calls to support (in which either the first or second support person flat out lied to me), to have my order cancelled without notifying me, and no offer of compensation like their competitors.

  Longer version:
  Ok, I don't usually write long negative posts like this, but I just had a terrible experience with Door Dash and am hoping I can save someone else here the same pain.

  I ordered burgers from #BurgerLove at approx 7:05pm. The website indicated the delivery time would be 7:55pm with the 'Dasher' showing as Siva P. Considering how close it is, I was surprised at the long delivery time - usually orders from that location are half an hour at most through Uber eats and other delivery services.

  The website had the restaurant showing as red (which appears to mean food is ready) from around 7:20pm.

  At approx 8:00pm, when the website wasn't showing food having even been picked up, I contacted the driver (now showing as 'Dasher' Rajashekar K) by text message and then tried calling at 8:07pm, but the driver's phone number went to a 'service error' message.

  At 8:08pm I contacted the 1800 number and had the male support person tell me that the driver was already at the restaurant and that my order was still on its way - but he told me this before even confirming my details or the details of the restaurant(??).

  He then confirmed my details and put me on hold supposedly to speak to the driver and restaurant. I was then told that the driver was at the restaurant and that all the food was ready except that #BurgerLove had run out of regular buns for one of the burgers and I was asked whether I would be happy for a vegan or gluten free bun, I indicated that was fine. He indicated the food would be on its way.

  About 20 or so minutes later, I checked the website and my order was no longer showing up at all. There had been no call, no text message and no email, and if I hadn't checked I would still be waiting.

  I called support again at 8:32pm to be told by a female support person that the order had never gone through and it was a system error from their end, but that my money would be refunded within 24 hours…

  I indicated that I'd been told by the previous support person that the order had gone through and that the driver had even been at the restaurant. She then "checked the log" and indicated that the order had gone through but that it had been cancelled by the restaurant before the driver got there.

  I indicated that this was still different to what the previous support person had said had happened, that they said the driver got to restaurant and that there was an issue with one of the buns. I was then told that she would call the restaurant to find out what happened, though after placing me on hold for a few minutes she indicated that the restaurant's phone number was not working (??).

  She indicated that because the order had been cancelled I'd receive a refund within 24 hours, but that she hoped I would give them another chance in the future. No offer of '$10 off your next order" or anything similar. I told her to close my account.

  I should have checked trust pilot or similar first. On their they have an overwhelming 1 star rating (given by 91%) with comments about cancelled food orders and money never being refunded. I'm hoping that they do actually refund as I was told, though I still think the service and support were appalling.

  • 

    Jay408 on 18/09/2019 - 22:33

    Yep happened with Uber too…long story short…the delivery guy ate our meal (wat else would he have done cuz they saw he picked up and then didn't answer CS call) and after contact with Uber online they redelivered after very long wait with another driver. Never again.