Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths

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Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths

Poss81 on 15/05/2019 - 17:43 benandjerrypromo.com.au (14661 clicks)
Last edited 15/05/2019 - 18:59 by 1 other user

Ben & Jerry’s are giving away a bonus $14 virtual visa gift card with a pint of ice cream, currently $9. The deal is exclusive to Woolworths until 28th May. Limit of one per person!

Welcome to Ben & Jerry's - I Stream with Ice Cream Promotion

Get a bonus 1 month subscription on most streaming services in the form of a $14.00 Prepaid Virtual Visa when you purchase any Ben & Jerry's Pint of Ice Cream!

Just purchase from Woolworths between the 15th and 28th of May 2019 and make your claim online by the 11th of June 2019.

One claim per person throughout the entire promotion.

Groceries Ben & Jerry's Gift Card Instagrampost

28 May 2019

Related Stores

Woolworths

Ben & Jerry's

closed Comments

simong on 20/06/2019 - 16:29

+3

What a disgrace this whole thing is… I asked why I needed to resubmit and they said my original wasn't good enough quality, I asked them to share that back with me so I could see what's wrong… They refuse… so fishy.
Uncle Roger on 20/06/2019 - 16:50

I also FINNALLLLLLLLLLLLLLLLY got my Visas today.

So can I use these on an item that costs more than $14, and pay the rest with another card? Or does purchase have to be less than $14?

What's the best use for this?
- ilovefullprice on 20/06/2019 - 20:55
  
  Can purchase a Woolworths Wish eGift card which gives you 5% more :)
  - kulprit on 20/06/2019 - 21:10
    
    Or an Amazon gift cards works as well
    - Zazer on 21/06/2019 - 11:25
      
      how would i get one of those with my VISA?
      - kulprit on 21/06/2019 - 12:44
        
        @Zazer: Add a $14 gift card to cart on Amazon, add your visa as a payment method
dahax77 on 20/06/2019 - 20:52

+5

Still no sign of anything for me - have contacted B&Js a few times. They are hopeless.
- moonwalk on 21/06/2019 - 21:12
  
  +3
  
  Same. Just run around us
currentfad on 20/06/2019 - 21:37

+6

Still nothing after resubmitting invoice..
- moonwalk on 22/06/2019 - 10:44
  
  +1
  
  Yes, why do we need to resubmit anyway. Does it make any difference?
  - currentfad on 24/06/2019 - 19:43
    
    I finally got an email with the visa today
    - Zazer on 24/06/2019 - 20:05
      
      +1
      
      glad to hear it
Samsungnote10 on 21/06/2019 - 11:36

Just got my 4th email.from them.
But this one is different.

It said my visa card is valid but will take another 10 busienss days.

I might use it to buy something in 2020
- Underlord on 21/06/2019 - 11:38
  
  I also just received that email after being told yesterday by support that it would be 5 business days :-/
  - Samsungnote10 on 21/06/2019 - 11:39
    
    So December 2019 AD for you then
    - Underlord on 25/06/2019 - 12:50
      
      Finally received it!
- Cliche Guevara on 21/06/2019 - 11:58
  
  Same
- ilovefullprice on 21/06/2019 - 12:11
  
  Was thinking to email them to the email provided by Zazer if I haven’t gotten anything yet by tonight. Looks like no need now..
  - Zazer on 21/06/2019 - 13:22
    
    glad to hear it!
    - ilovefullprice on 21/06/2019 - 16:06
      
      No need now in the sense that I will likely get an email to say wait for 5 days..
      - Zazer on 21/06/2019 - 21:21
        
        @ilovefullprice: Well I got that email and then got my VISA's…
        
        So definitely email them then..
        
        ilovefullprice on 21/06/2019 - 21:59
        
        @Zazer: Ok then thanks I will and hope for the best..
- Rodo on 21/06/2019 - 14:49
  
  Lucky you. I'm still waiting for an email. I sent an email this morning to the address Zazer provided but received no reply. Maybe it would have been better if I had not emailed them.
nubzy on 21/06/2019 - 19:20

I emailed them 2 days ago asking for an update. No response.
nmcc08 on 23/06/2019 - 10:58

😂
RichardL on 24/06/2019 - 15:54

Just received email with virtual gift card.

Claim was made on the 20th May, and additional information was requested on 4th June…
umoddbro on 24/06/2019 - 15:55

Got my giftcard finally!
- Samsungnote10 on 24/06/2019 - 15:56
  
  Same here!
  
  Just missing one now
SenorQuack on 24/06/2019 - 15:56

+1

Just got a gift card, what is it 1 month after the promised date now? Pathetic
AbbyL on 24/06/2019 - 15:58

Finally got my gift card! 😊
loona on 24/06/2019 - 15:58

Got asked to resubmit receipt June 4th, submitted the same picture but cropped closer, and just received the gift card (June 24).
dan76n on 24/06/2019 - 16:02

Looks like they are coming through as just got mine.
nmcc08 on 24/06/2019 - 16:02

Yaya.
cooni on 24/06/2019 - 16:07

+3

Got my 2 claims paid out finally. What an absolute farce.
Looks like I'm getting a bit more from Unilever from one of the complaint cases I had open with them:

Dear cooni
Thank you so much for contacting Ben & Jerry's.
As the Promotion had already ended, we would like to offer a $15 Supermarket Voucher instead.
for us to process the reimbursement voucher, would you mind informing us of your preferred voucher. Kindly choose one of the options:
Woolworths E-Voucher / Coles Voucher / Coles E-Voucher.
On receipt of this information we will send you a letter which will include a voucher which can be redeemed at your local retail outlet.
Peace, Love and Ice Cream
- Rodo on 24/06/2019 - 16:14
  
  Oh so you get the Virtual Visa Card and a supermarket voucher? Lucky you. What did you do to complain? Contact the ACCC?
  
  I've finally received my Visa Card just now too. So now I can start eating the ice cream and don't need to return it.
  - cooni on 24/06/2019 - 16:47
    
    +1
    
    Yeah, both.
    I just complained telling them how ridiculous it has all been, with the lack of communication, multiple resubmissions, etc etc.
    
    I did also contact ACCC and Fair Trading as well separately though - it's too soon to expect a response from either of them.
    - CiA on 27/06/2019 - 03:48
      
      Do you have a contact email address at Unilever you can shoot through?
      
      Cheers
darkly on 24/06/2019 - 16:12

Just received my 2 today
loulou1 on 24/06/2019 - 16:15

Is there anyone using a Hotmail address that has actually received theirs? Promo team are adamant they have sent it but it is not in my normal email or junk folder. After speaking to someone else who also has a Hotmail address they are also saying they haven’t gotten theirs.
- aussman on 24/06/2019 - 16:22
  
  got mine to outlook email and my wife to Hotmail email all good
- wizzy on 24/06/2019 - 16:22
  
  Mine came to hotmail
  - loulou1 on 24/06/2019 - 16:24
    
    Gah, why are they lying to me?????
- bluesky on 24/06/2019 - 16:31
  
  +1
  
  If they are adamant they sent to your Hotmail address (presumably they have a retained copy of what they sent you), they should have no problems resending it again. Try that and see.
  - loulou1 on 24/06/2019 - 16:34
    
    +1
    
    Tried that, they just keep responding saying that they have sent it. It really shouldn’t be this hard.
    - bluesky on 24/06/2019 - 16:46
      
      +1
      
      Very frustrating, I can understand. Perhaps Attention it to Laila specifically (she was helpful and pleasant in her last response) - and explain your issue and ask for a resend. Also, perhaps ask her to address it to 2 email addresses (the Hotmail, and an additional one) - in case the Hotmail address has some issues. Good luck!
      - loulou1 on 25/06/2019 - 15:10
        
        @bluesky: done that. thanks for all your comments and helpful suggestions. my complaining must be annoying to you but i am like a dog with a bone now.
        
        bluesky on 25/06/2019 - 15:21
        
        +2
        
        @loulou1:
        
        my complaining must be annoying
        
        Not at all … I can empathize, and want to help if I can. If it weren't for you, we would not have the direct address to write to, which had made our claims easier. Which is why I would like to see you get the VISA, which is due to you. Hope you get it before long.
- Webbo on 24/06/2019 - 18:12
  
  Exact same issue. They claim they sent mine on the 17/6. Nothing in inbox or junk.
  - jkt on 24/06/2019 - 20:38
    
    Maybe check in the Focused inbox in hotmail… Sometimes mail goes there…
    - loulou1 on 24/06/2019 - 20:45
      
      Checked there too and nothing
  - loulou1 on 03/07/2019 - 17:03
    
    They told me they resent it Friday to my hotmail. Still not there, did you get yours?
    - richmond12 on 11/07/2019 - 11:14
      
      I have a hotmail address and recived nothing except for the initial email.
      
      How are you corresponding with them? What to give them an earful.
      
      What a scam.
      - loulou1 on 11/07/2019 - 12:30
        
        @richmond12: It has been such a long drawn out saga. Today they finally resent it to another email address for me. A family member still does not have theirs.
        
        bluesky on 11/07/2019 - 13:57
        
        +1
        
        @loulou1: Glad to hear you finally got it, hope your family member does too soon. That email you kindly shared did make things easier for some of us, ironic that it did not make your claim smoother. Luck of the draw, I guess.
AliensStoleMyMoney on 24/06/2019 - 16:17

still waiting for any word :/
doweyy on 24/06/2019 - 16:23

Got my gift card earlier, claimed on June 5, thanks OP :)
PreSsieGuY on 24/06/2019 - 16:39

Emailed them to find out whats going on today and got a reply saying id get my code today..

finally came through and card activated.

one of the hardest promo to claim.
lol
Slo20 on 24/06/2019 - 16:46

Got my 2 today
Cliche Guevara on 24/06/2019 - 16:52

And another that finally got their VVC today - 37 days (25 business days) after original submission.
So all they needed to do to have stopped this whole mess was be more conservative in the VVC delivery time…
shortgum on 24/06/2019 - 18:14

+1

Got most of our claims today. Only one claim invalid after all.

Case close not border with the last one and will not deal with bj again
- dan76n on 24/06/2019 - 19:19
  
  How many did you claim?
  - shortgum on 24/06/2019 - 21:02
    
    -2
    
    5
    - Zazer on 24/06/2019 - 21:04
      
      nice.
AnophthalmiaCervidae on 24/06/2019 - 18:27

Finally got an update email:

Hi AC
We thank you for your patience.
We can confirm that your Virtual Visa reward will be dispatched by close of business today via email.
If it does not initially appear, we would suggest to check your spam or junk folder in case it lands in there.
Please do let us know if it doesn't arrive.
Kind Regards,
Promotional Support Team

Half an hour AFTER receiving the VVC
dan76n on 24/06/2019 - 19:19

Is the Virtual Visa sent almost instant when activated?
- bluesky on 24/06/2019 - 19:26
  
  +2
  
  Yes.
ilovefullprice on 24/06/2019 - 20:10

+1

Finally got mine today. Submitted 15th May. Had to do one resubmission with text msg verification. Sent an email to [email protected] to follow up on claim yesterday but no reply.
CVonC on 24/06/2019 - 21:59

Got 2 out of 3 today; the 2 that didn't need resubmission. The one that did hasn't been responded to……….
boujee on 24/06/2019 - 23:05

All of the codes have been sent out today thank god for that but I’m still waiting on one of the emails to confirm the cvv and expiry date. Anyone else experiencing delays? All the other emails came through instantly.
Taine on 25/06/2019 - 00:37

Just got all of mine today no problems. Keep your receipts people!
ripprind on 25/06/2019 - 08:47

did not know I had to save the card number at the end of claim process.
assumed all the info would be sent to my email.

now I have 3X ccv & expiry info with no card numbers :(

complete FAIL, I feel sooo stupid, don't even like Ben&Jerry that much
- AnophthalmiaCervidae on 25/06/2019 - 09:28
  
  +1
  
  You can retrieve it here:
  https://virtualvc.com.au/balancecheck
AnophthalmiaCervidae on 25/06/2019 - 09:27

+1

If you lose the VVC number or forgot to write it down you can retrieve it here:
https://virtualvc.com.au/balancecheck
peuwayaqdq on 25/06/2019 - 10:48

I got mine yesterday.
Repstar on 25/06/2019 - 11:09

Finally received!
PvsNP on 25/06/2019 - 18:37

Finally received and bought an Amazon gift card!
Blue Cat on 25/06/2019 - 19:58

+1

Finally received mine and instantly bought an eWISH gift card… which I used to buy groceries straight away so they can not take the money away for whatever reason they might come up with.
- Samsungnote10 on 25/06/2019 - 20:25
  
  +6
  
  Better hide your groceries too!:)
tunzafun001 on 25/06/2019 - 22:39

+6

For some reason I got a second visa for the one claim. That being said, my partner put in a claim and nothing arrived (different email address). Call it even I guess.

P.S. I think their promo matched the ice cream product pretty well .. sounded good, but turned out to be pretty ordinary!
tommohawk on 26/06/2019 - 13:15

Submitted online claim on 3/6, sent follow up email to query status 20/6, received virtual GC 24/6.

I'm glad they honoured the deal in the end. At least they didn't do what some other companies have done, e.g. just walk away from it all and pretend the promotion didn't exist (cough (Noodle Box ). Having said that it was definitely a bumpy road and more hassle than it should have been.
- loulou1 on 26/06/2019 - 13:17
  
  Oh wow, I did actually get that one. I didn’t realise no one else did. I am still yet to receive this one though.
  - tommohawk on 26/06/2019 - 13:30
    
    Lucky you! I didn't get anything from the Noodle box promo and from the OzBargain comments, I just assumed they gave up.
    
    For the Ben and Jerry's gift card, try emailing [email protected] with your claim number and a polite query asking why the delay. That's what I did, and I received my card by email 4 days later.
    - loulou1 on 26/06/2019 - 13:41
      
      Done that, many times. No luck. They say they sent it, I never got it. I asked for it to be resent. It hasn’t been. Another family member is in the same boat.
      - tommohawk on 26/06/2019 - 13:56
        
        @loulou1: Damn, that's no good. Hope you get it soon.
        
        loulou1 on 11/07/2019 - 15:00
        
        @tommohawk: I wonder if I upset them by giving out the email and that is why they stuffed me around?
highwind on 26/06/2019 - 13:36

Still have nothing. After chasing them yet again, after a week of no contact, I received this from Liam (Customer Support <[email protected]>):

Thank you for your patience.
Having had another look at your claim I can confirm that your claim has yet to be approved as it has yet to be confirmed.
Could you please confirm your mobile number so that we can look into this further.

As a result, I wrote the following to ACCC complaints form:

On May 16, I purchased some Ben & Jerry's ice cream due to their promotion regarding a $14 VISA gift card. The T&Cs of the promotion was to submit a valid Woolworths receipt, and the gift card would be supplied within 10 business days. Having done this, and being asked to resubmit multiple times (obvious delay tactic, based on consensus on ozbargain forums), they are still refusing to fulfil their end of the promotion. Note the promotion is apparently operated through "Edge Loyalty".
I believe this promotion to be entirely misleading, and in my opinion amounts to false advertising. I am happy to forward any email correspondence as required.
- highwind on 26/06/2019 - 18:14
  
  I contacted Ben & Jerry's Facebook, let's see if they can do anything (even though it's their own campaign…):
  
  Me:
  
  Hello, it has been almost another 2 weeks, and I still have not gotten the gift card. They are asking me to verify my details again. This has been an entire farce of a promotion
  This is entirely unacceptable, and has damaged your brand greatly, especially since you have not taken charge and left it with the incompetent Edge promoters. As a result, I have filed a complaint with ACCC.
  
  B&J:
  
  Hi ____, we're so sorry about this and completely understand where you're coming from. We understand why you've lodged a complaint with ACCC. Regardless, we'll follow up your claim ID to see if we can get an answer from Edge regarding the delay and will get back to you asap.
- highwind on 27/06/2019 - 16:44
  
  +1
  
  Received the following from B&J's Facebook:
  
  Hi ____, Visa have gotten back to us with the following message:
  "Claim has been validated and vv will be sent shortly."
  We hope this is all resolved for you once and for all!!
  
  Will update when/if I do get the card. Out of a sample of 1, there is a non-zero probability that contacting their FB page will incrementally move the situation along (unsure if forward or sideways direction). YMMV
- highwind on 28/06/2019 - 15:33
  
  +1
  
  I have finally received my gift card! Good luck to all those who are still battling.
M0RGAN on 26/06/2019 - 15:19

+1

Since they're obviously ignoring our emails, I tried calling Edge Promotions and they refused to help me - no Liam/Laila/Holly/anyone dealing with this promotion (no-one there by those names), escalations/complaints department, supervisor/manager etc. Has anyone heard back from the ACCC? I've forwarded my ACCC complaint to them for what its worth.
- F1ngolf on 28/06/2019 - 15:42
  
  If you feel strongly that this issue is not just about the $14 anymore but consumer rights and the apathetic behaviour of the Promotional Team, may worth to give a shot at Unilever Australia & New Zealand. https://www.unilever.com.au/contact/
  Consumer Engagement Centre UANZ <[email protected]>
  I got a reply from them but not sure how it would pend out eventually. If needed, I may escalate to Unilever HQ and probably via investor relation since Unilever is a public listed company.
i0k-0RU2zd10c on 26/06/2019 - 16:47

+7

Dear XXXX,

Thankyou for your participation in the promotion.

Claim ID XXXX

Unfortunately, your claim is invalid as the latest submitted receipt did not show or have a valid date of purchase within the promotion period.

For full promotional terms & conditions, please click here.

Kind Regards
The team at Ben & Jerry's

=================================

This is BS. The receipt clearly shows I have purchased within the promotional period.
- SnoozeAndLose on 26/06/2019 - 16:48
  
  +1
  
  Should they ask you to resubmit instead of rejecting your claim?
- loneXplorer on 26/06/2019 - 17:10
  
  +2
  
  I got the same email after having to re-submit and within the promotional period!
- sabrelli on 26/06/2019 - 17:21
  
  +1
  
  i got same BS email
  
  i had to resubmit.
  
  i ordered via woolworths online and gave them pdf of the online order and the ice cream is clearly listed!!!
- Samsungnote10 on 26/06/2019 - 17:28
  
  thats exactly what I got today too!!
  
  Im getting sick of ranting!
  - b0b0 on 26/06/2019 - 18:24
    
    +1
    
    This is what I get as well. Does anyone know what's the channel to complain, apart from bringing it to Consumer Affairs?
    
    I will bring the issue up to Consumer affairs tomorrow, unless someone had some luck contacting Ben & Jerry :)
    - loulou1 on 26/06/2019 - 18:33
      
      Ben and Jerry’s facebook whilst responsive are useless. They don’t have access to anything to do with the promo and have to email Edge and wait for responses just like us.
      Fair trading or similar in your state would be best bet I think. I will do my complaint tomorrow when I can write something thoroughly.
    - F1ngolf on 26/06/2019 - 18:59
      
      -1
      
      Give the promoter: Unilever Australia & New Zealand a go. https://www.unilever.com.au/contact/
- joeyg4343 on 26/06/2019 - 18:52
  
  Same too me. Furious. I even highlited all the details. I will also go to consumer affairs if not replied too.

This was posted 5 years 6 months 7 days ago, and might be an out-dated deal.

Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths

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