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Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths

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Bonus $14 Virtual Visa Gift Card with Ben & Jerry’s Ice Cream Pint ($9) @ Woolworths
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Poss81 on 15/05/2019 - 17:43 benandjerrypromo.com.au (14661 clicks)
Last edited 15/05/2019 - 18:59 by 1 other user

Ben & Jerry’s are giving away a bonus $14 virtual visa gift card with a pint of ice cream, currently $9. The deal is exclusive to Woolworths until 28th May. Limit of one per person!

Welcome to Ben & Jerry's - I Stream with Ice Cream Promotion

Get a bonus 1 month subscription on most streaming services in the form of a $14.00 Prepaid Virtual Visa when you purchase any Ben & Jerry's Pint of Ice Cream!

Just purchase from Woolworths between the 15th and 28th of May 2019 and make your claim online by the 11th of June 2019.

One claim per person throughout the entire promotion.

Groceries Ben & Jerry's Gift Card Instagrampost

Related Stores

Woolworths
Woolworths
Ben & Jerry's
Ben & Jerry's

closed Comments

      • billy_bob on 19/06/2019 - 10:51
        +1

        Not sure which idiot negged you for this comment, they should at least have the decency to add a comment to explain why. Have a plus from me as I am in the same boat.

        • Zazer on 19/06/2019 - 10:53
          +1

          also plused, this was a shameful campaign

    • talismansa on 19/06/2019 - 13:12

      So which business should the complaint be against? Ben&Jerry's or Edge?

      • easternculture on 19/06/2019 - 14:49
        -1

        B&j

      • ilovefullprice on 19/06/2019 - 15:02

        Legally it would be B&J, and for B&J to complain to Edge if B&J is not happy with Edge’s service

  • Zazer on 15/06/2019 - 07:35
    +5

    For anyone with no VISA yet - please do this! Email them with a picture of the receipt if you have it, and a quick paragraph including your claim ID. Took 5 minutes for them to approve both of mine!

    Address the email to both Laila and Holly here who are processing Visa's and going through escalations: [email protected]

    They quoted 48 hours but was pleasantly surprised to have a reply within 5 minutes!

    • Chrissy213 on 15/06/2019 - 07:41
      +1

      Did they send your visa or just approve the claim?

      I’ve emailed them and they approved my claim but told me 5 business days to receive visa.

      • Zazer on 15/06/2019 - 07:46
        +1

        They approved it, which I’m happy with for now! Will follow up in a week if still nothing.

      • Zazer on 20/06/2019 - 14:24
        +1

        Can confirm, just received them!

    • cooni on 15/06/2019 - 11:55

      Thanks, have emailed.

    • Blue Cat on 16/06/2019 - 18:47

      Thanks, sent a message now. Lets see how it goes.

  • Lucky13 on 16/06/2019 - 13:39

    Finally picked up my Click & Collect Happy Socks from Myer yesterday that I purchased with my Ben & Jerry's Visa. Love them! Thanks B&J - https://www.myer.com.au/b/Happy%20Socks

    • Zazer on 16/06/2019 - 20:01

      not really sure why you got negged. maybe because you bought happy socks or something? more likely because you said you love them, a feeling I can assure you I do not share, this was an appalling fiasco of a promotional campaign. mine are due to come in a week but honestly I wouldn't be surprised if there's yet more issues.

      I'm glad someone's got their VISA and is happy at least.

      • 0 0 0 on 16/06/2019 - 20:13

        Haha maybe sockpuppeting

    • Splashtash on 16/06/2019 - 20:57

      such sad people…. people get mad cause others are happier then them.

    • boujee on 16/06/2019 - 23:33
      +1

      username checks out!

  • Jugg.Judy on 17/06/2019 - 01:11

    Emailed once,was told to wait 5 days, 5 days past, emailed them again, told to wait 5 days again, wait 5 days again..sending them for the third time, let's see what they going to say, the promo was complete joke.

    • Zazer on 17/06/2019 - 08:28

      Did you try this? Worked for me in 5 mins, had both my claims accepted.

      • Jugg.Judy on 17/06/2019 - 15:20

        No, the email address you stated is totally different from their promo team email address.

  • cooni on 17/06/2019 - 08:51
    +1

    Just got a response to my resubmission (not the guys Zazer said to email):

    Thank you for your email and apologise for the delay in response.
    ​
    To upload any documentation you will need to visit the following link:https://www.benandjerrypromo.com.au/Home/Claim

    Please look out for error messages and make sure that you are waiting for your documents to upload before pressing submit.

    If you need to re-size your document, an easy way to do this is to take a photo with your phone and email the image to yourself and choosing the appropriate size. You will then be able to use the re-sized image to upload to the website.

    Kind Regards,

    Phillip | Promotional Support Team

    What an absolute farce.

    • Zazer on 17/06/2019 - 11:49

      Give emailing them at the one I linked a go. Worked for me, simply reuploaded the same image and they passed it.

      • cooni on 17/06/2019 - 12:21

        I did, on Saturday. No response yet though.

        • n0mad on 18/06/2019 - 13:44

          emailed as well, no response

  • easternculture on 17/06/2019 - 11:02

    Guys just don't bother with them

    They breached the competition and consumer act NSW.

    Complain to fair trading and ACCC

    Each legible complaint they get fined a few $100 as far as I'm aware

    • 1stOzBargainer on 17/06/2019 - 11:06

      Curious - Does that help us directly or just cause them sufficient pain to resolve the problem since fine per complaint would be more than the $14?

      • easternculture on 17/06/2019 - 11:22

        You will still end up getting your $14 but it will cost them more loss. And they deserve it for fluffing around

    • keyman on 18/06/2019 - 12:16

      Any chance you have a template email we can use?

  • Samsungnote10 on 17/06/2019 - 12:04

    yep, im losing/lost my patience on this one,
    submitted my claim on the first day,
    on my second or third, "please allow 10 days" email

    • Zazer on 17/06/2019 - 12:07

      Have you given this a go? Worked for me!

      • Samsungnote10 on 17/06/2019 - 12:09

        will do thank you!

        no doubt, ill get a 10 day reply too :)

        • Samsungnote10 on 18/06/2019 - 15:49

          Well i got a reply from the email address above,
          Cut and paste reply

          Thanks for your email
          If your claim is valid, it will take 5 busienss days

      • Omitsukasa on 17/06/2019 - 13:35
        +2

        I think only when you've got the cards that it's considered "working".

        I have a feeling that the reply you have doesn't promise anything and is just stalling you.

        • Zazer on 17/06/2019 - 14:42

          Well I was referring to getting my claim approved, but I do agree that they probably are just delaying. I'll let you know what happens.

        • Zazer on 21/06/2019 - 11:42

          Got them! So can confirm it works.

  • PrettyFly4WhiteGuy on 17/06/2019 - 15:19
    -1

    So… I purchased 2 "pints" at the same time, on the same receipt and submitted claims for both of them. But little did I know…

    "…As per the T&Cs if we find the entrants have shared the proof of purchase then their claim will be made invalid, and claims will be made invalid if proof of purchase is shared or the same proof of purchased is used for multiple entries regardless of how many products are on the receipt. The terms and conditions state ' If, in the Promoter's opinion, you have shared any proof of purchase with another person, your entry and the other person's entry will be invalid and neither of you will receive a Gift. "

    • Splashtash on 18/06/2019 - 09:18

      That’s such bS. So for example if I use a gift card for 2 diff receipts they could deem it unworthy….even though there is 2 people

      • Zazer on 18/06/2019 - 09:30
        +1

        No. They said that if the same proof of purchase is used for multiple entries it is invalid. Not same purchase method. So you can't use the same receipt even if it has 2 ice creams on it.

    • Zazer on 18/06/2019 - 09:30
      +1

      they did say that though, it did have to be on different receipts

      • PrettyFly4WhiteGuy on 18/06/2019 - 17:28

        Yeah.. my fault for not reading, however this means I will get NEITHER of my gift cards. Not even one.

        • bluesky on 18/06/2019 - 17:50

          Don't be despondent yet - this is where you need to write to the address given here. I got a response from Laila - and she is pleasant and helpful. (Am still waiting for the VISA, but that is OK - at least it is processed.)

          Writing to this address, you get to explain your circumstances. There is a good chance they will ignore minor technicality, and at least one, or both of your claims get honoured.
          Include the receipt with the 2 pints, and the two claims you intend it to apply to. By collating this info, it makes it clear you are not double-claiming, and you stand a good stance. Good Luck!

          • bluesky on 18/06/2019 - 21:30

            @bluesky:

            and you stand a good stance chance. Good Luck!

  • Jugg.Judy on 17/06/2019 - 15:26

    Guess what, receive email for the third time ,wait 5 more days, that more than 30 days since my lodgement…

    • ilovefullprice on 17/06/2019 - 18:03

      No way..

    • c64 on 17/06/2019 - 18:15
      +2

      clearly they have a bit of a back log. be patient

      • ilovefullprice on 17/06/2019 - 18:24

        Hope so

      • F1ngolf on 18/06/2019 - 00:17
        +3

        I like your optimism!! After 5 emails and 3 ticket reference numbers with broken promises to get back to me within few days, I'm not going to waste anymore time with these clowns. I've better things to spend my time on and definitely NO MORE Ben & Jerry for me and my sphere of influence.

  • umoddbro on 17/06/2019 - 19:35

    For messing around with us for so long they should give us a free pint of ice cream.

    • Samsungnote10 on 17/06/2019 - 20:16
      +4

      noooooooooooo, why should we be punished twice!

    • highwind on 17/06/2019 - 21:40

      Probably something like,

      Take a screenshot of your issue, complete a form (an undefined number of times), and in 10 business days*, we will send you a voucher to redeem a free pint of ice cream!

      *due to recent issues, we no longer do much "business".

  • ilovefullprice on 17/06/2019 - 21:25
    +1

    Just so frustrated with Ben & Jerry. Not just they’re late in giving out the Visa cards, but also lack of communication, explanation of what’s going on and quite bad responses when they do response.

    I was hoping to use my Visa card a few weeks back but now I can’t.

  • nmcc08 on 18/06/2019 - 11:24

    Can't believe they still haven't sent out the claims..

    • Zazer on 18/06/2019 - 11:31

      Have you given this a go? Got mine approved in 5 mins. Still waiting to receive them though..

      • minksta on 18/06/2019 - 11:36

        Wife and I did email to your provided email with attached receipt and claim number… but not even a response…

      • Samsungnote10 on 18/06/2019 - 11:36

        been 24 hours since I emailed them,
        no reply even yet

        • ilovefullprice on 18/06/2019 - 16:29

          Even with reply, they might say to wait another 5 business days..

      • n0mad on 18/06/2019 - 13:46

        no response, this is a joke

        • ilovefullprice on 18/06/2019 - 16:29

          Even with reply, they might say to wait another 5 business days..

    • Poss81 on 19/06/2019 - 10:19

      They have sent out claims, just not all of them by the looks of it.

      I did my claim when I posted this up on OzBargain as did my wife, we both got our gift cards on the 6th June. Sure we had to confirm our phone number due to so many people trying to scam them and using fake numbers which slowed the whole process down. But we eventually got them!

      The saddest thing about the whole thing is they’ll probably never run a promo like this ever again. I know some people say they hated the ice cream, but I don’t! So making money for eating one of my favorite ice creams was a big win for me.

  • Ms Bargainer on 18/06/2019 - 15:24

    I messaged them on Facebook. On Friday, they said my claim has been validated and I will receive the visa card within five business days.

    • cooni on 18/06/2019 - 16:02
      +1

      Surprised you got that kind of response. I did too (yesterday) and they seemed to pass the buck instead of being able to see if a claim had been validated or not. Here's what they said to me

      Hi cooni, we're terribly sorry about this!!

      There have been many mistakes made with this promotion with our third-party provider, which has resulted in major delays in people receiving their Virtual Visa Cards.

      The fastest way to resolve this would be to email Visa directly, at [email protected]

      If you address the email to Holly & Laila, they will be able to look after your Claim as they are currently processing all Virtual Visa's and complaints.

      Ensure you include your Claim ID in the email as well.

      Please allow up to 48hours for a response.

      We hope this is resolved asap.

      Thanks, The Ben & Jerry's Herd

      • King Tightarse on 18/06/2019 - 16:27

        Got the exact same pre-written response

        • Samsungnote10 on 18/06/2019 - 16:32
          +3

          they should have Capital Lettered "MANY MISTAKES"

      • Korban Dallas on 19/06/2019 - 22:09

        Message not delivered

        Your message couldn't be delivered to [email protected] because the remote server is misconfigured. See technical details below for more information.

  • umoddbro on 18/06/2019 - 17:08

    Have sent them an email, will see what their response is.

    • Samsungnote10 on 18/06/2019 - 17:42

      Its going to be "please wait 5-10 business days"

  • Blue Cat on 18/06/2019 - 18:49
    +2

    Hi Blue Cat,
    Thank you for contacting the Promotional Support Team.
    There has been an unforeseen delay in fulfillment of your Virtual Visa activation code.
    If your claim is valid you should receive your Virtual Visa activation code via email in the next 5 business days.
    Apologies for any inconvenience, we will be sure to let you know if there is any further delay.
    For full terms and conditions, please click here.

    Kind Regards,

    Liam | Promotional Support Team

    Another 5 days after contacting them by email (as suggested by Zazer above).

    The ride never stops!

    • Cliche Guevara on 19/06/2019 - 09:40
      +1

      I got this exact email last Friday (14th). So I should have mine by this Friday… or "we will be sure to let you know if there is any further delay." LOL!

    • highwind on 19/06/2019 - 12:09

      Interesting, I got something slightly different from Liam:

      Hi ____,
      Thank you for contacting the Promotional Support Team.
      There has been an unforeseen delay in fulfilment of your Virtual Visa activation code.
      You should receive your Virtual Visa activation code via email in the next 5 business days.
      Apologies for any inconvenience, we will be sure to let you know if there is any further delay.
      For full terms and conditions, please click here.

      Kind Regards,

      Liam | Promotional Support Team

      (No "if your claim is valid")

      • Cliche Guevara on 20/06/2019 - 10:00

        Actually, mine was the same as yours - (No "if your claim is valid"). Didn't read the above post carefully enough.

        So if reading correctly, my claim IS already valid and just awaiting the VVC to be delivered…

      • froodh on 20/06/2019 - 10:24

        I got exactly the same email last Friday. Expecting my VVC tomorrow

        • Cliche Guevara on 21/06/2019 - 11:56

          Feels like Groundhog Day…

          I emailed them this morning to followup since it had been 5 business days and just received this email:

          Dear ,

          We would like to advise that your claim ######## is valid. However, there has been an unforeseen delay in fulfilment of your Virtual Visa activation code.

          You should receive your Virtual Visa activation code via email in the next 10 business days.

          Apologies for any inconvenience, we will be sure to let you know if there is any further delay.

          For full promotional terms & conditions, please click here.

          Kind Regards
          The team at Ben & Jerry's

          • loulou1 on 21/06/2019 - 12:04

            @Cliche Guevara: I received an email stating they have already sent mine and to check my junk folder. I did check. It is not there. I want my mummy.

          • froodh on 21/06/2019 - 18:11

            @Cliche Guevara: Last Friday, I got the "5 business days" email.

            I emailed them this morning, too.
            End of the 5 business days now.
            No VVC. No apology.
            Not even a "10 business days" email.

  • Ms Bargainer on 18/06/2019 - 23:30
    +1

    It arrived today.

    • Samsungnote10 on 19/06/2019 - 09:16
      +6

      Another email ? :)

    • Zazer on 19/06/2019 - 09:19
      +2

      I'm happy for you. Fingers crossed mine goes smoothly too.

      • Ms Bargainer on 19/06/2019 - 15:42
        +1

        Check your spam folder. That's where I found mine.

      • bluesky on 19/06/2019 - 15:55
        +2

        What Ms Bargainer said. I also just found mine in SPAM - it only took 2 business days after emailing [email protected], but I was unaware of it.

        • froodh on 19/06/2019 - 16:59

          Who is the sender? Email subject? Does the email mention Ben & Jerry's? I can't see anything like that in my spam folder

          • bluesky on 19/06/2019 - 20:52

            @froodh: The email looks like this :

            From: Ben & Jerry's - I Stream with Ice Cream
            Subject: Ben & Jerry's - I Stream with Ice Cream

            Dear _____,

            It's time to redeem your reward!

            In order to receive your bonus month of streaming in the form of a $14 Virtual Visa, please visit www.virtualvc.com.au and use the unique code below.

            Unique Code: __________

            Your Virtual Visa cash card must be activated online within 2 months from the date of this email and will expire 6 months from activation.

            …

            PS. I assume you have written to [email protected], and have gotten a response back that the virtual visa activation code will be sent within 5 business days? If not, write to them first.

  • Ryder08 on 19/06/2019 - 12:27

    This is like the Chinese Restaurant episode of Seinfeld.

    "It'll be five, ten minutes"

  • moonwalk on 19/06/2019 - 18:39

    Is there any term n condition stating that claim is invalid if I cannot get the sms code?

    We have checked your original claim and can see the mobile number does not match the requested update.
    For this reason, we cannot update the details on your claim and your claim has been deemed invalid

    • King Tightarse on 19/06/2019 - 18:48

      What do they mean by "the requested update"?
      Did you email them and ask for the number to be updated?

      • moonwalk on 19/06/2019 - 18:53

        No.
        When they asked me to resubmit via the link, I replied saying that I never received the sms code.

        Then they replied as above.

        Maybe I just ignore that, & attach the receipt to the email?

        • King Tightarse on 19/06/2019 - 18:58

          Yes they are total idiots.
          I would go ahead and simultaneously ask for help via B & Js Facebook.
          Might speed things along for you

  • Korban Dallas on 19/06/2019 - 22:20
    -1

    Everyone complain on Twitter. Facebook is lame.

    https://twitter.com/BenAndJerrysOz
    https://twitter.com/benandjerrys

    @acccgovau

    @Ad_Standards

  • Zazer on 20/06/2019 - 14:22

    Just got both my VISA's! Campaign was run really (profanity) badly, but at least I got them in the end. Keep persevering everyone else, and remember to email [email protected] if you haven't already, this worked for me. Let me know if you have any questions

  • Chrissy213 on 20/06/2019 - 15:29

    Finally got my gift card!

  • wizzy on 20/06/2019 - 15:52

    Mine arrived this afternoon

  • Samsungnote10 on 20/06/2019 - 16:07

    I will far less likely to ever buy a Ben and jerrys product again unless its cheaper than the competitors or its on sale

    • moonwalk on 21/06/2019 - 21:15

      Does it taste good? 😅

  • loulou1 on 20/06/2019 - 16:19

    got an email over a week ago saying claim has now been validated and virtual will arrive within 5 business days. still no virtual visa. argh!

    • bluesky on 20/06/2019 - 16:41

      Hi loulou1, check your spam folder. Thanks to your info about the alternative contact, it prompted me to emailed them. And actually, they sent the VISA within 2 business days (intervening weekend days) of my contact. So they did honour the 5 days. But I did not know of it - because it was in SPAM folder.

      • loulou1 on 20/06/2019 - 16:43
        +1

        I check my junk/spam folder regularly and it definitely is not there. Thank you for the tip anyway.

        • bluesky on 20/06/2019 - 16:44

          The response from Laila was quite helpful, even said if I have questions, to contact her again - so perhaps do that, in case it was missed out inadvertently.

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