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[VIC] Yarra Trams Compensation of Daily Adult Fare for Active Myki Passes >28 Days and >10 Days on Trams in March 2019

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[VIC] Yarra Trams Compensation of Daily Adult Fare for Active Myki Passes >28 Days and >10 Days on Trams in March 2019
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jv hi fi on 10/04/2019 - 00:30 yarratrams.com.au (801 clicks)
Last edited 10/04/2019 - 00:30

Same principles as this deal but for Yarra Trams: https://www.ozbargain.com.au/node/449862

Yarra Trams missed their punctuality targets for March 2019 so anyone with a Myki pass of >= 28 days and used it for at least 10 days in March 2019 can apply for compensation by filling in their online form.

I didn’t qualify for Metro Trains but think I am eligible for compensation from Yarra Trams. Please note unlike the Metro Trains compensation, they do not tell you if you are eligible instantenously after completing the form. It says they will let you know within “20 business days”.

My thoughts are there should be more awareness, if not automated, of these compensation schemes as I am not aware most of the time.

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closed Comments

  • MagicMushroom on 10/04/2019 - 01:17

    Yarra tram is even worse than metro in punctuation. ¯_(ツ)_/¯

    • DogGunn on 10/04/2019 - 06:25

      They have lower targets too.

      That said, trams are subject to traffic that trains are not.

  • jv on 10/04/2019 - 01:20
    -5

    Here we go again….

    Another compensation post… This is not a bargain, it's an announcement of compensation.

    Similar to making an insurance claim.

  • Paladin2015 on 10/04/2019 - 06:32
    +6

    Government should force this service provider to reimburse automatically…

    • ozdesi on 10/04/2019 - 07:50
      +2

      then they can't pocket money from tourists who have now left the country and other such scenarios

    • GG57 on 10/04/2019 - 09:37

      Concept is good, but the transport operators (Metro, Yarra, and the bus operators) do not have access to the ticketing system data (which is the basis of qualification for customer compensation).

      The performance targets are between the government and the operators. The operators are penalised by the government.

      The government then handles the compensation to customers.

  • 00 on 10/04/2019 - 07:34
    +3

    What about those Myki Money users who only travel a few days a week on public transport… because they drive or ride a bike the other days because they’re sick of the dismal PT service. Choice of bus replacement service or a very slow moving long tram journey on an overcrowded tram?

  • john_conner on 10/04/2019 - 09:24

    Yarra trams used to check if your ticket was validated in the tram network and deny claims if you didn’t validate. At least one benefit of having trams made free is that there isn’t a requirement to touch in anymore!

    @00 I think you can still submit an individual claim if the day you were travelling, there were long delays.

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