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Exetel NBN 100 with up to 2 Free MONTHS for New Customers. Save up to $179.98 over 12 Months with Free Wi-Fi Modem

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Exetel NBN 100 with up to 2 Free MONTHS for New Customers. Save up to $179.98 over 12 Months with Free Wi-Fi Modem
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AssociatedGlenn Ward on 04/04/2019 - 08:15 exetel.com.au (724 clicks)

Get First Months Free on Exetel Premium NBN 100 Plans!!

Offer 1

  • 2 Months Free = Save $179.98
  • FREE Wi-Fi Modem
  • Premium NBN 100 with Unlimited Data
  • Typical Evening Speed 83Mbps
  • $89.99/Month
  • 12 Months Term
  • Total Upfront Cost $20
  • Total min cost $919.90

Offer 2

  • 1 Month Free = Save $79.99
  • FREE Wi-Fi Modem
  • Premium NBN 100 with 500GB Data
  • Typical Evening Speed 83Mbps
  • $79.99/Month
  • 12 Months Term
  • Total Upfront Cost $20
  • Total min cost $899.89

Offer 3

  • 1 Month Free = Save $89.99
  • Premium NBN 100 with Unlimited Data
  • Typical Evening Speed 83Mbps
  • $89.99/Month
  • No Lock-in Term
  • Total min cost $89.99
  • Optional $59 Wi-Fi Modem plus $20 delivery

Offers Subject to T&C here - https://www.exetel.com.au/broadband/nbn

Referral Links

Referral: random (594)

Referrer gets 10% off per referral (up to $10/month per referral) for 6 months.

Internet Broadband nbn

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closed Comments

  • hen dawg on 04/04/2019 - 08:25
    +1

    Nice to see a cheaper 'non unlimited' 100mb plan for the average user who doesn't need huge data but wants fast internet

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:08
      +2

      Yes, we are one of the few who do this.

  • askme69 on 04/04/2019 - 08:35
    +3

    https://www.barefoottelecom.com.au/

    $79 a month, No lock in and 100/40 UNLIMITED.

    • xyron on 04/04/2019 - 09:05

      Geez, that is a good deal.

      • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:12

        not really, cost $5 more per month than us over 12 months

        • xyron on 04/04/2019 - 10:16

          Well even better for Exetel if the customer is willing to enter 12 month contract and we do the maths:

          Total min cost $919.90 for 12 months 100mbit NBN on exetel = $76.65 per month

          if you can sell the exetel modem then take even more off (although looks like you guys arent handing out the Netcomm modem anymore so not sure hwo much the ZTE one is worth)

          If I could get NBN in my area though (not till 2020) I'd be sticking with the exetel 50mbit plan, which is the cheapest available

      • askme69 on 04/04/2019 - 12:09
        +3

        Yeah, they said the wholesale price went down last week.

        I have been with them (barefoot) for 2+ years on the FTTP NBN and the speeds are always above 90mbs.

        No issues.

        Will never go back to Extel after they cancelled me and many thousands years ago for excess usage on unlimited ADSL.

        • chigga on 04/04/2019 - 14:42
          +4

          They cancelled me and I was on a 500GB plan. The most I ever used in a month was 200GB. I'd been with them for about eight years and referred numerous people. Never again Exetel!

    • longy317 on 04/04/2019 - 09:16

      Nice. I'm currently on $70 p/m 50/20 Exetel. How have you found the service?
      Definitely looking at switching now

      • timmysbiscuits on 04/04/2019 - 10:02

        May I ask howcome? How have you found Exetel?

        • longy317 on 04/04/2019 - 10:17

          $10 p/month extra for 100/40 ($20 extra p/month at Exetel to upgrade through my existing plan) - I do a lot of streaming, gaming etc. so the added speed is fantastic.
          Exetel have honestly been great, no problems at all - purely a value change.

      • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:12

        You'll see an upgrade offer in the coming days - don't rush away!

        • longy317 on 04/04/2019 - 10:18

          Is that going to be here or emailed to existing customers Glenn?

        • OzB123 on 04/04/2019 - 12:17

          Hi Glen, hope it is not too long to wait.
          Was just looking last night and to "upgrade" from current 50/20 500GB @ $54.95 to 50/20 unlimited would jump up in price to $69.99.
          When a new customer can sign up to that same plan for $59.99 and get a "free" modem.

          Looks like I would have to move to a different provider for a month and then come back.

          I would rather just pay the $59.99 a month instead, happy to forgo the modem (already an Exetel customer and have one of their "required" modems) to move to unlimited.
          Also fine to lock into another 12 months as I have found the service excellent.

          Mind you, is that "Unlimited" pool separate from the general populous? As in it gets a worse contention ratio?

          100/40 is too much @ $90/mth (even with two months free) and last time I tried it I only got 48MB maximum download - didn't totally lose Node Lotto but not a real winner either. This was not with Exetel but modem stats don't give much hope of improvement.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:11

      What does this mean?

      Premium evening speed 60 - 100 mbps

      Exetel guarantees a minimum 83Mbps as per the ACCC regulations.

      Our 12 month plan costs effectively $74.99 per month over 12 months with the 2 free months. Simple maths!

      Better performance at lower cost. Simples!

  • ExtraSalt on 04/04/2019 - 08:36

    I signed up a couple months ago…could you apply it to my account?

    • bhunter101 on 04/04/2019 - 09:06

      I’d be keen to see what the rep has to say about this.
      Customer is God isn’t it?

      • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:13

        There will be upgrade offers for existing customers soon.

        • ExtraSalt on 04/04/2019 - 11:18

          Im currently on Fibre100 w/ Unlimited Data. would there be something there for me? or just to promote people to upgrade to packages like mine?

        • hcm on 09/04/2019 - 11:28

          That would be great Glenn. Exetel customer since 2008 here, sung their praises to others back when Exetel was little known, and then get to feel a little shafted for that loyalty when these deals are limited to 'New Customers' only. How about something for your existing customers?

  • cerealsmok3r on 04/04/2019 - 08:39
    +4

    How does this compare to Aussie Broadband?

    • BarginGrabber on 04/04/2019 - 09:54
      +1

      I used Exetel 3-4 years ago (so probably changed since then). They were okay, nothing special. Their customer service was just like Telstra or Optus but without the massive wait times and connection was really bad but maybe it was just because I was on ADSL. I'd disconnect often and the speeds were god awful..as in sometimes I couldn't even watch Youtube videos. However, I didn't have that issue when I moved to a house nearby (also with ADSL) to Telstra.

      I'm on Aussie Broadband FTTC now and they pretty much beat them in every way.

      I'd tried probably 5-6 different ISPs and Aussie beats every single one of them in every category.

      • [Deactivated] on 04/04/2019 - 12:39

        try Superloop Next then. on par with ABB, but without the long wait times and $10/mth cheaper on 100/40 unlimited

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:15

      You save more money, you get great support, you have performance adequate for all applications.

      We publish our real time queue information - https://www.exetel.com.au/contactus

  • RubenM on 04/04/2019 - 08:56

    First month also seems to be free for 50 Mbps 500GB. That's what I was told when I signed up recently.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:16

      Free months are only on 500GB and Unlimited 100M plans.

      • RubenM on 04/04/2019 - 12:09

        I have a recording (Exetel states "this call may be recorded" giving both parties permission to do so) where I'm being told that I get the first month free. This was while I signed up on the phone and as such it's part of my contact.

        • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 12:13

          Ok!

          If your were advise - we will honour it.

  • proudwanderer on 04/04/2019 - 09:03

    If I don’t need the wifi modem (because I’ve already got better equipment) - can I forego the free modem and not have to pay the $20 delivery fee?

    • xyron on 04/04/2019 - 09:05

      the modem is worth about $100 - $120 if you flipped it on FB/Gumtree/eBay. It's the right thing to do.

      • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:16

        ZTE H268A = $140 RRP

        • jackofspade on 04/04/2019 - 11:02
          +1

          No retailer sells this modem

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:26

      Taking our modem ensures 100% NBN compatibility and if you have a service issue, it allows us to fix it cooperatively with NBN in the shortest possible time frame.

      The ZTE also has the option of 4G back-up with our MBB plans and Huawei dongle here - https://www.exetel.com.au/broadband/mobile

      • roller on 05/04/2019 - 15:35

        I’m not sure I see the point of the Australian Govt banning Huawei and ZTE from 5G network infrastructure when ISPs supply every second household with a router made by them.

        • AssociatedGlenn Ward @ Exetel on 05/04/2019 - 16:52

          5G core network infrastructure has a many orders of magnitude higher customer service visibility than a modem at a customers residential address.

  • proudwanderer on 04/04/2019 - 09:21

    Okay good call :)

  • Elijha on 04/04/2019 - 10:19

    Was looking to sign up for 50 - as my line sync is only 32 I would pay for 100 if it would actually make a difference :( so I would be interested in the offers available for 50.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:21

      If your line sync is 32Mbps, you should only buy the 50M speed tier. Anything more will be a waste of money.

      Our 50M Unlimited plan is best value plan 2019!

      https://www.canstarblue.com.au/phone/telco-awards/

      • NoPetNoKid on 04/04/2019 - 10:48

        Moving to a new house, in a new area. How to check what line sync I would have?

        • [Deactivated] on 04/04/2019 - 12:54

          it's not really possible until it's connected.
          IF you can only achieve 32Mbps (poor bugger), then it;s mostly likely an NBN network issue and changing ISPs/RSPs won't make a difference. who are you with now?

  • JTL on 04/04/2019 - 10:22

    Glenn - I just tried signing up and it says NBN isn't available in my area but I know it's coming at the end of this month as I was able to sign up with Aussie Broadband.

    Do you guys not accept preorders for areas that haven't been activated yet?

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 10:23

      Pre-register here:

      https://www.exetel.com.au/broadband/nbn-register

      Or call sales on 13 39 38 and they will ensure your service is ordered and activated as soon as its available.

      • JTL on 04/04/2019 - 10:28

        Thanks I have pre-registered.

        When does this offer go until?

        • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:34

          A couple of months at least.

  • jackofspade on 04/04/2019 - 10:44
    +1

    Why is the min cost $89.99 for offer 3 if no contract and first month free?

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:43

      Good point. Will look to change web page.

      The first month is credited.

  • cooni on 04/04/2019 - 11:00
    +1

    Here’s some random speed tests I’ve done on Exetel NBN100.
    Yes that’s 11.3mbps on 29/3 and was consistently that speed that night, but honestly it’s been fine most of the time considering the price.

    • NoPetNoKid on 04/04/2019 - 11:14

      One bad night !!
      Or it's like this every Friday?

      • cooni on 04/04/2019 - 11:30

        I haven't taken much notice - it's the only time I've felt the service was slow. Only been with Exetel for NBN for 3 months.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:46
      +1

      That's unusual - lodge a fault if you like.

      13 39 38.

      • cooni on 04/04/2019 - 11:47

        Eh it was fine by the next morning

  • sfac on 04/04/2019 - 11:16

    I left Exetel after few days with them.

    Took 2 weeks to activate my service
    Capped BT downloading speed
    Customer support is very Indian
    Required one month of notice

    No issues with Netflix and YouTube

    • cooni on 04/04/2019 - 11:28

      How capped were your torrents?
      Popular torrents come in at more than 10MB/s for me.

      • sfac on 04/04/2019 - 11:43

        I tested with popular torrents from pirate bay. It never goes above 1MB/s.
        Don't have such problem with ABB/Superloop.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:48

      We don't cap anything and our support team is Sri Lankan.

      Yes, 30 day notice to cancel.

      Top 2-3 rated for Netflix, Youtube and Steam.

  • samfisher5986 on 04/04/2019 - 11:33
    +2

    Exetel don't have a good reputation at Whirlpool so I thought I would check their acceptable usage policy and its pretty bad.

    Kicking you off if they "suspect" copyrighted material, if your usage "suggests" commercial or non ordinary use and they will also scan your ports under the guise of misconfigured mail or proxy servers.

    if Exetel detects non-residential usage patterns that suggest commercial use or non-ordinary use of the Service (subject to investigation and in Exetel’s exclusive opinion), Exetel will request that you reduce your usage. Persistent (two or more) breaches of our Residential Acceptable Use Policy may result in Exetel terminating your service.

    If Exetel reasonably suspects that a Customer is infringing a third party’s copyright or if three (3) or more copyright infringement notices have been received in relation to a Customer’s account and the Customer fails to provide a valid defence for such notice in writing to the issuer of the notice or a categorical denial of the offence to Exetel that is satisfactory to Exetel, Exetel may request the Customer to arrange for an equivalent service to the Service supplied by another carrier or carriage service provider within fourteen (14) days failing which the Service will be cancelled in accordance with the Agreement.

    Exetel may scan any IP address ranges allocated for a Customer’s use with the Service in order to detect the presence of open or otherwise mis-configured mail and proxy servers.

    Also from Wikipedia, just to give you an idea

    Termination of customer accounts

    In 2010, Exetel wrote to approximately 500 customers saying the company was "unable to continue to provide internet services to them" and were "asking them to move to another provider" [11]

    In 2015, users were sent letters advising that Exetel had made "a commercial decision" to cease providing service to their address, with 30 days notice.[12] Although Exetel chief marketing officer Ben Colman stated that the users terminated were "heavy out-of-contract users", a discussion thread on Whirlpool Forums [13] saw many users who'd received the letters claim they weren't heavy users, and also users claim that they had offered to sign up with a new contract and been refused.

    https://en.wikipedia.org/wiki/Exetel

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:49
      -2

      T&C are industry standard.

      Historical events are not company policy.

      • samfisher5986 on 04/04/2019 - 11:51
        +1

        Which other ISP's have the same policy of suspecting customers of wrongdoing or scanning customers ports?

        At what point were historical events no longer company policy? is there a date?

        Your Acceptable Usage Policy seems to indicate you want to continue kicking people off because you choose to.

        • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 11:55
          -1

          Which other ISP's have the same policy of suspecting customers of wrongdoing or scanning customers ports? - Many. Feel free to do your own research.

          At what point were historical events no longer company policy? is there a date? - When the ACCC ordered an enforceable undertaking.

          Your Acceptable Usage Policy seems to indicate you want to continue kicking people off because you choose to. - No, only when customers choose to breach the policies they have agreed to when signing up to be a customer.

          • samfisher5986 on 04/04/2019 - 12:01
            +1

            @Glenn Ward: So let me get this correct.

            You had to have an ACCC enforceable undertaking just so you would treat customers correctly and not kick them off for downloading too much?

            It seems like you've answered my question.

            • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 12:11

              @samfisher5986: Businesses (like most people) learn and grow.

              https://www.accc.gov.au/public-registers/undertakings-regist…

              A lot of water has gone under the bridge in the last 9 or 4 years.

              We are 100% compliant with every law and regulation governing Telecommunications businesses and businesses in general in Australia.

              71% Average or better satisfaction is a reasonable basis despite the natural skew in rating services - https://au.trustpilot.com/review/exetel.com.au - always trying to do better!

              • samfisher5986 on 04/04/2019 - 12:14
                +1

                @Glenn Ward: A better answer would have been

                "We realised the error of our ways when the ACCC ordered an enforceable undertaking and strive to meet and exceed the expectations of the ACCC in the future"

                But you lost your opportunity.

                Instead you said that the ACCC forced you, and you now comply with every law and regulation….

                Customers expect more then the bare minimum of what is legally required of you.

  • BuyNow Think Later on 04/04/2019 - 12:41

    1) Do you use PPPoE or IPoE?
    2) Do these deals include Static IP at no extra cost?

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 12:48

      1) PPPoE
      2) Yes

  • [Deactivated] on 04/04/2019 - 12:50
    +1

    Typical Evening Speed 83Mbps

    IMHO anything below 90Mbps means you've oversold and should be avoided. Certainly don't sign up for a 12mth contract.

    Kogan is a much better deal. $76/mth for 9mths, then $86/mth, free modem, No lockin contract.
    same typical evening speeds

    https://www.koganinternet.com.au/gold-offer/

    • cooni on 04/04/2019 - 13:19

      Isn’t Kogan’s typical evening speed also 83Mbps? Or am I not reading their site properly

      • [Deactivated] on 04/04/2019 - 13:44

        Yep, I wouldn't use them, its more for those who are looking at this deal to save money (kogans $76/mthn for 9mths is a pretty great deal and you can bail if they're crap)

        I'm happy to pay Superloop the same $90/mth use my own (better) modem, get a free static IP (because I asked nicely), have the same 95+Mbos speeds day or night, Local support and fat pipes internationally (Asia & US).

    • noz on 04/04/2019 - 14:08

      Correct me if I'm wrong, but I believe Kogan Internet do not have a customer portal. If that's the case I wouldn't go near them personally.
      According to this, to make plan changes you need to call them..
      https://help.koganinternet.com.au/hc/en-us/articles/36000144…
      Bugger that!
      Last time I needed to call anyone to make a plan change was when I was using Dial Up Internet.

      Note, I'm not in any way endorsing Exetel either. I don't know if they have changed but they were extremely poor to their customers in the past.

      • [Deactivated] on 04/04/2019 - 14:29

        I only know on person who uses them (they just want cheap), it works.

        I'm not sure about their customer portal. But it's not like you'll be changing plans all that often?

        Their customer service for mobile has been quite good and helpful in the past. One thing i do like about their mobile plans is when they increase data caps on new plans, they automatically do it for existing customers too (even those on 365 day pre-paid). Which is a rarity in customer service these days.

  • cray on 04/04/2019 - 15:12

    A bit of a conundrum here. I am with Aussie atm and exetel doesn't schedule connection date so I have to time the churn myself.

    There's also a small chance of moving properties in the next 6 months, now I'm on fttp but might have to downgrade to fttn soon. Where would that leave me if I sign up for 12 months? What if I wanted to downgrade from 100mb to 50mb?

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 16:09

      12 Months 100M plan = 12 Months at 100M

      • cray on 04/04/2019 - 16:22

        am i able to change my address, say 4 months in my 12 months contract?

        • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 17:44

          That's a service cancellation.

          • parsimonious one on 05/04/2019 - 09:38

            @Glenn Ward: That’s interesting!? When we contacted Exetel
            the other day and advised them that our lease expires in 10 months, they told us that we could move the 12 month contract to the new premises and that wouldn’t be considered breaking the 12 month contract

            Which is correct?

            • AssociatedGlenn Ward @ Exetel on 05/04/2019 - 11:42

              @parsimonious one: There is no Early Termination Charge applied at you old/current house if you are within your 12 month contract and you relocate to a new house and sign up for a new 12 month contract there.

        • Gabehcoud on 04/04/2019 - 19:13
          +2

          I would recommend going to a more customer friendly provider. There are many that allow plan changes at anytime during the contract period and relocation is continuation of a contract, not cancellation. Same story always with these budget providers - Start out great and eventually go to the dogs.

          • cray on 04/04/2019 - 19:26
            +1

            @Gabehcoud: Thanks - and agreed 100%. I almost churned to Exetel earlier but they're not a very flexible bunch by the looks of things. No scheduled connection, and now finding out that i cant change plans or change addresses.. And not even sure about their reliability, I think there's just too much risk involved.

  • Vyyk on 04/04/2019 - 17:01

    Had terrible experience with Exetel as well. Received a text from Exetel saying my 500gb plan on NBN100 had been used up in 1 day, but I was at work without any download turn on. After talking to customer services they can't help investigate the problem nor wave my quota for the month. I even asked if I can upgrade to their unlimited plan and pay the additional fees which they rejected. Ended up switching to Vodafone NBN100 with unlimited data paying the same price. Never go with exetel again!

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 17:47

      That's unusual.

      Obviously you have left, but for any prospective/current customer - request an escalation on this with the support team. Sounds like a possible system bug, though not sure without service ID to investigate.

  • chewbot on 04/04/2019 - 17:35

    Hi Glenn,
    I had a quick look at the cis and couldn't find any info on moving house. Is that considered cancelling the contract or would i be able to reconnect at my next house (provided nbn is available there)? I will be moving sometime between 6 and 18 months away but unsure exactly when yet.

    • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 17:44
      -1

      Unfortunately moving home is considered a service cancelation.

      • chewbot on 04/04/2019 - 17:46

        Thanks for the speedy reply. If i do go with it I will be moving from Optus cable (not nbn). I'm in Tarragindi in Brisbane. How long is it likely to take before i get hooked up? How much downtime is likely?

        • AssociatedGlenn Ward @ Exetel on 04/04/2019 - 17:49

          Activation time depends on the NBN infrastructure available at your house and its current status/Service Class (call sales on 13 39 38 for advice on that). NBN don't re-use the Optus cable so if you want to ensure zero down-time, order your new Exetel NBN ASAP and keep the Optus cable running till we are up and running. Then cancel the Optus.

          Lead times here:

          https://whirlpool.net.au/wiki/exetel_faq_wait

  • CartelSyndicate on 07/05/2019 - 16:37

    I feel this is such a con.

    I signed up to them last week thursday and they haven't got back.

    Called their broken customer service …. so broken

    wasted over 3 hours waiting as I consistently getting hung up from line 50+ down to less than 10, it cuts off.

    All I wanted to ask was my pending status.

    I went through option 1 which was sales department and it went through straight away first time lol!

    The terrible customer support is true and real. try call now, see what number you get! 13 39 38

    Coming from TPG, it is TONNES better there. I feel completely ripped off and want to go back to TPG if I had the chance.

    edit: I gave up. called over 6x each roughly 45minutes call, only to get hung up.

    If you don't believe, just google them, their review is 1star, and I wish REALLY wished I had looked into that first.

    https://www.google.com/search?q=exetel&rlz=1C1GCEA_enAU842AU842&oq=exetel&aqs=chrome.0.69i59j69i60l3j69i59j69i60.2640j0j7&sourceid=chrome&ie=UTF-8#lrd=0x6b12aef2bc59dcef:0xa814e8b0c2b1e186,1,,,

    Don't bother with them!

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