It is with great regret that today, I announce that our contract with Vocus Ltd has been terminated effective immediately.
As a result of this termination, I am forced to announce that, effective immediately, Buzz Telco will cease trading. I have worked with a number of other providers to get arrangements in place to ensure that customers are not left without service during these unfortunate times.
I have spoken with three separate providers, who are all willing to offer deals to our customers wishing to transfer across to them. The deals are as outlined below:
Mungi Internet - $5 off for the first 5 Months - Coupon Code “BUZZ”. Customers of Buzz Telco are welcome to SMS Mungi on 0427 188 626 or Live Chat at mungi.online/buzz. This offer is available to all current Buzz Telco Customers and will expire on the 31st of May 2018.
Dodo Internet – Vocus has arranged for a promotional offer with Dodo for transitioning Buzz Telco customers in its communications with them about impacted services. Dodo will offer current Buzz Telco customers 1 month free of charges on their chosen NBN plan when you connect for 24 months. The free month will be applied to the 4th month of service. This offer is valid until the 1st of May 2018. The credit on your account is not redeemable for cash and is subject to Dodo’s terms and conditions available from their website. To take up this offer, you must quote code “FREE#MONTHS” and sign up by calling a Dodo service representative on 1300 843 120.
Aussie Broadband – Aussie Broadband is pleased to offer Buzz Telco customers their first month free when switching to Aussie Broadband. As you are already connected to the nbn Aussie Broadband can transfer your connection within minutes (so you can reduce any risk of downtime). Aussie Broadband offer all-Australian Support, no connection fees and no lock-in contracts (so if you don’t love them in the first month, you’re free to leave). To take up this offer, you will be required to sign up at the Aussie Broadband website (aussiebroadband.com.au) or by calling their friendly team on 1300 880 905 and use the coupon code “BUZZFREETRIAL” at the checkout. This offer is available to all current Buzz Telco customers and will expire on the 6th of May 2018.
Hi all,
Things have been pretty busy at Aussie BB today with Buzz Telco customers coming across (and we appreciate that Buzz included us in their email). A couple of things which might be helpful to know:
• churning your nbn internet service across to us usually takes between 15 minutes and two hours, but it can occasionally get stuck in NBN’s systems. We’ve been slammed today so anything stuck is getting personal attention but it may take a little while – please be patient
• porting a VoIP (home phone) number takes between 5 to 8 business days and of course we don’t have that amount of time in this situation. Our service provisioning team will deal with VoIP ports on a case-by-case basis to try to recover numbers that may be lost when your Buzz service disconnects
Cheers,
Alex
Marketing & Communications Officer
Aussie Broadband
Inb4 I told you so