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Telecube NBN Special - 100/40 1000GB $70 - $49 Setup Fee Credit Refund

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Telecube NBN Special - 100/40 1000GB $70 - $49 Setup Fee Credit Refund
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Store RepPtelecube on 08/03/2018 - 05:53 telecube.com.au (2626 clicks)
Last edited 10/03/2018 - 21:24

Howdy Ozbargainers .. here's some discounted internet for you :-)

https://www.telecube.com.au/internet/nbn/plans/special/ozbar…

The headline acts:
100/40 1000GB $70/month
50/20 1000GB $60/month
25/5 1000GB $50/month

The data allowances are anytime and uploads are unmetered.

The setup fee will be automatically credited back to account balance and available to use in future month charges, not refundable as cash.

We've been adding decent numbers of services of late and there has been some rumblings about the support processes, I believe we are on top of it now, we've added staff and are continuing to make system changes and I believe the road forward should be relatively smooth.

We've built the network out to Melbourne, Sydney, Perth and Brisbane now and have capacity to grow into at all sites.

I've just reduced the expiry date to 13th March. We will be running some more specific speed and data offers later in the week.

Internet Broadband nbn

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closed Comments

  • WeiKaiLe on 08/03/2018 - 06:05

    The previous Whirlpool offer states data metered in both directions, is that still the case for those who signed up on that deal or are uploads now unlimited for those users also?

    • Associatedsween64 @ Telecube on 08/03/2018 - 07:02
      +1

      You will stay on your current deal unless told otherwise.

      • stephenharrington on 08/03/2018 - 07:14
        +4

        Previous deal had metered data both directions but unlimited uploads/downloads in “off-peak”times of midnight to 0700. This new deal has no peak/off-peak times but metered downloads and unlimited uploads anytime.

        Can also highly recommend Telecube, speeds have been very consistent 92 Down / 37 Up on my HFC in Balmain, Sydney.

        • WeiKaiLe on 08/03/2018 - 08:48
          +1

          I would love to see the option to preference one or the other. I have absolutely no use for unmetered off-peak times, however, unmetered uploads would be great.

        • goober on 08/03/2018 - 08:51

          Is your HFC ex-Telstra or ex-Optus? Or did they run a new cable?

        • stephenharrington on 09/03/2018 - 08:23
          +1

          @goober:

          Existing Telstra/Foxtel cable …

      • [Deactivated] on 08/03/2018 - 08:38
        +5

        That is a very unsatisfying answer.

        • follow on 08/03/2018 - 08:48
          +2

          Can you not just signup to a new? plan

        • resisting the urge on 08/03/2018 - 13:08
          +1

          Current plans clearly remain as is unless informed otherwise.

          This is obviously the current offering.

          Given, it could've been better written, but you got an answer fr a rep on a public forum in <1hr. Not bad.

          Perhaps you just wanted a 'No you're right, this new plan will be changed to add-in the extras you asked for'?

  • Master Haggler on 08/03/2018 - 06:28
    +1

    Dam I just signed up but not yet connected. Can I also get the set up fee refunded?

    • jorf on 08/03/2018 - 09:02

      I'm in the same position. Would also like to know this.

    • Store Reptelecube @ Telecube on 08/03/2018 - 09:56
      +2

      If you're not connected yet, yes. Email support please.

      • 0xadam on 08/03/2018 - 13:53

        If I email and get it refunded (as I'm not yet connected) does this mean I would be signed up on the terms of these new plans (i.e. no peak/off peak difference in data, unlimited uploads), or could I still be on the old plan but just not paying a setup fee?

        • Store Reptelecube @ Telecube on 08/03/2018 - 14:10
          +1

          Let us know which one you want by email please, we'll work something out.

        • SMM on 11/03/2018 - 14:35

          @telecube: Signed up last month (50/20 100GB for $55), but only to be activated on the 13th of March. Contacted support asking if we can get the same plan for $50 as in the Ozbargain link and with the fee credited back. This is the reply we got :

          "The setup credit back is only available for new customers and not existing customers.
          We are adding plan change functionality to our Customer Portal in the next 24 hours, after that you will be able to switch plans."

          We cannot see anything on the portal on how to switch plans, or is that because our plan is not activated yet? Plus how does that work for special offers like this one?

        • Store Reptelecube @ Telecube on 11/03/2018 - 14:41

          @SMM: The plan change process will be available very soon, just finishing off a few final touches.

          I'm sorry you missed the setup credit offer but as with any special price offers timing is everything.

  • Associatedsween64 @ Telecube on 08/03/2018 - 07:04
    +2

    I've been with TC for 6 months or so and it's been a great service. Consistent 93/37 speeds on HFC in Melbourne.

  • kaiden on 08/03/2018 - 07:17

    how does one know what sort of speeds to expect in their area to decide on what plan to pick

    • Associatedsween64 @ Telecube on 08/03/2018 - 07:45

      Are you on FTTN or FW?

    • WeiKaiLe on 08/03/2018 - 08:51

      I'm FTTN and I float between mid 60s and mid 70s down with reliably more than 30 up on the 100/40 plan. I'm less than 200m from the node so was hoping for a bit faster, even the support team estimated I'd get 90+ so a little disappointing. However, sure beats 13-16/1 on ADSL2.

      • EightImmortals on 08/03/2018 - 10:00
        +1

        Does that speed vary on weekends or when all the kiddies get home from school?

        • WeiKaiLe on 08/03/2018 - 12:17

          I've tested both evening on weekdays and early morning on weekend, it is roughly the same at both times.

        • EightImmortals on 08/03/2018 - 12:18

          @WeiKaiLe: Nice. Wish I could say the same. :)

      • Associatedsween64 @ Telecube on 08/03/2018 - 13:12

        Have you had your wiring cleaned up by a professional?

        • WeiKaiLe on 08/03/2018 - 15:01

          I've never heard of having someone clean the wiring, only moved into my first house recently so new to this stuff. I just figured I can't get better speeds where I am. Given how inaccessibly a lot of the wiring is due to not crawl space in the area the cable runs, I'd probably have to get it all newly installed as inspection of it would be hard.

        • Store Reptelecube @ Telecube on 08/03/2018 - 15:10
          +1

          @WeiKaiLe: They don't actually clean it, they will just disconnect everything and run a new single cable from the box outside in to the socket where your modem will connect. That way you will have a new clean run without any joints.

        • WeiKaiLe on 08/03/2018 - 18:09

          @telecube: Thank you for explaining that. Sounds like something I should look into.

  • Jason-z on 08/03/2018 - 07:21

    Definitely worth a consideration when my contract with my current provider ends in 2 months. Gives me time to check how much data I use per month. I have an unlimited 100/40 service at the moment. 1000GB seems to be too little. You're also $10/month more expensive so I have a few things to consider. Hopefully you'll have a similar offer on in 2 months.

    • [Deactivated] on 08/03/2018 - 08:00

      it's probably ongoing. who arer you with now? & what's your peak congestion like?
      The nice thing about Telecube (apart from the great support) is that speed doesn't vary too much between peak/off peak.

      • Jason-z on 08/03/2018 - 08:13
        +1

        I'm with MyRepublic. The first few months were terrible but the last few have been better. I generally get an average of 70 down in the evening but I don't stream as much as I used to. Therefore I don't get angry and test the speed several times every evening like I did when I first joined them. I've been downloading a lot in the evening for the past 8 weeks and the files have been coming down at full speed. My biggest gripe with MyRepublic is that they don't have any servers in Perth. All my data is going through a server in Sydney or Melbourne and my pings will be in anywhere between 59 and 78. They also have no international bandwidth so watching iptv from Europe is almost impossible.

        Previously I was with TPG. I was with them for over 5 years and never had a problem. The only reason I left them was because they wouldn't price match MyRepublic and I wasn't willing to pay $30 more for 100/40.

        • [Deactivated] on 08/03/2018 - 08:24

          yeah, you might have the same issue with Telecube. Ask @Enjj0y they're in Perth. I generally have no probs casting BBC iplayer.

          As much as I really like Telecube, if you're happy with MR & they're cheaper, then stick with them.

          I only do speed tests whenever mates on the Gold Coast tweet whinges about internet speed. I like to helpfully tweet back my speedtest results.

        • Jason-z on 08/03/2018 - 08:42

          @supabrudda: I wouldn't go as far as to say I was happy with them. I would say I'm not as unhappy with them as I was previously. Like most budget NBN providers they're a pile of steaming donkey poo but better the turd I know than bouncing around other similar providers.

        • muzzakus on 08/03/2018 - 10:43

          How do you check international bandwidth capabilities.

        • Jason-z on 08/03/2018 - 10:59

          I connect to a server in Prague to watch catch up UK tv and the connection is terrible. You can ping servers in various parts to the world and get an idea as well. The majority of ISP's in Australia can guarantee fast speeds within Australia. The average customer won't need to connect internationally so it doesn't matter.

        • carlJack on 08/03/2018 - 12:02

          They do have servers in Perth. When i speed test it connects to servers in Perth. 5 months ago it used to connect Melbourne.

        • Jason-z on 08/03/2018 - 12:07
          +1

          @carlJack:

          MyRepublic is still pinging a Melbourne server when performing a speed test from Perth. They have no intention of setting up in Perth.

        • Associatedsween64 @ Telecube on 08/03/2018 - 13:15
          +1

          @Jasonx: TC international speeds are pretty good and they're actively trying to improve them. Traffic out of Perth doesn't route via Sydney.

    • solidussnake on 08/03/2018 - 08:56
      +2

      1000gb seems to be low…. ? Lol. I was with skymesh 100/40 and was on 240gb peak hours and was fine that included me streaming 4k netflix alot of online gaming and downloading legally of course movies and tv series

      • Iggemo on 08/03/2018 - 11:06

        Maybe the dude downloads games? Halo MCC is ~100gig, Halo 5 is 95gig, Forza 7 @ 4k is ~100 gig. There's 300 gigs just downloading 3 games. You can see how 1000 gigs could easily get used in a month, particularly if the dude has an Xbox One X or something and is downloading 4k assets.

    • mini_wombat on 08/03/2018 - 09:29

      Hehe … when 1000GB is too low for you stay away from this offer :-) (I guess that is the whole purpose of the cap … to not get extreme users.)
      Especially when you have a reliable and cheaper unlimited option I would stick with your provider.

  • RubenM on 08/03/2018 - 07:22
    +1

    Can you sign up if your RFS date is tomorrow? No idea when it will actually be available though.
    Also, while off topic, what's a good and reasonably priced HFC modem?

    • jorf on 08/03/2018 - 13:19
      +3

      You don't need an HFC modem - NBN installs an Arris modem and you just connect that to the WAN port of whatever router you want.

  • huhuu77 on 08/03/2018 - 07:23
    +1

    I am currently with ABB 25/5 500G, $65. Service & speed both excellent only except the price. $50/month is pretty attractive price.

    • abb on 08/03/2018 - 10:01
      +10

      I never knew there was an ISP named afer me

      • huhuu77 on 08/03/2018 - 10:13
        +2

        Could u do price match? :-)

    • Viper8 on 08/03/2018 - 11:16
      +2

      Or better yet, get 100/40 500GB for $65 with TC for the same price as what you pay for 25/5 500GB with ABB (that's what I did)!

      • Mahalo on 08/03/2018 - 11:42

        Was the change easy? Did u keep your modem and reconfigure to TC? I am thinking of changing but don’t want too much hassle.
        Any tips?thanks

        • Viper8 on 08/03/2018 - 12:03
          +1

          It took about half a day for the churn.
          I took my iiNet modem from ABB to TC without issue. These are the settings you need:

          Protocol: PPPoE
          VLAN ID: Disabled/None unless advised otherwise by Telecube staff
          MTU: 1492
          PPPOE Login with username and password provided when you ordered the service (and as found in your account portal in "NBN services" section)

          After that it should sync within 10 mins and wallah, 93/36 Mbps.

        • Associatedsween64 @ Telecube on 08/03/2018 - 13:16

          Changeover depends a lot on your tech, so what's yours?

        • Mahalo on 08/03/2018 - 16:21

          @sween64:
          Thanks for the reply, it is:
          Modem: NF18ACV
          NBN: HFC

        • Mahalo on 08/03/2018 - 16:22

          @Viper8: cheers

        • Associatedsween64 @ Telecube on 08/03/2018 - 16:24

          @Mahalo: HFC can have 1 or 2 days down time.

          Modem should be fine, all you need is a router to connect to the NTD.

        • Mahalo on 08/03/2018 - 16:35

          @sween64:
          My current setup is nbn black box to the wireless router (NF18ACV)
          Why do I need anything else?

        • Associatedsween64 @ Telecube on 08/03/2018 - 17:23

          @Mahalo: You don't, that will do.

  • Enjj0y on 08/03/2018 - 07:29

    I am on TC, only problem is we get different ip's & it shows from Brisbane to Melbourne to Sydney to Perth. It keeps changing for each connection so Google & other shopping websites think you live there and shows deals accordingly.

    • RubenM on 08/03/2018 - 07:32

      A VPN will fix that.

      • Enjj0y on 08/03/2018 - 07:35

        & bandwidth?

        • garage sale on 08/03/2018 - 07:48

          then it just thinks you are in the wrong place all the time eg you are in melbourne and vpn terminates in perth …..
          phones pass gps into so they know where you are, PCs don’t so you manualy have to configure where you ( fixed browser apps) or your ISP has to get their adressing and peering right, i’m on tpg and websites know it down to the suburb based on IP allocated to their dslam.

        • Diji1 on 08/03/2018 - 11:49

          @garage sale: You sound like a networking guru, seriously.

        • tassietigermaniac on 08/03/2018 - 15:47

          @garage sale:

          ISP's should not provide that much detail. It's not illegal, some do it, but personally I feel it shouldn't go past general area. We do ours to show the capital if it's within X km's, and show generic state otherwise (to about 140 Marconi's).

          Do you mostly use Google products? I find Google advertising for me is specific to my suburb, but other advertiser's only know my state.I assume that's based off my android phone data as it changes location with me.

          If you don't mind me asking, what's your IP address? I'm curious to see what information TPG leave hanging about for people to see

    • Jason-z on 08/03/2018 - 07:32

      That's a deal breaker for me. I'm in Perth and I expect to be connected to the Perth servers at all times. Nothing worse than opening a website and it saying 'It looks like you're in VIC. We don't offer the same deals in VIC as we do in WA….'.

      • Associatedsween64 @ Telecube on 08/03/2018 - 07:48
        +1

        It's got nothing to do with servers and instead the websites using out of date Geo lookup data.

        • [Deactivated] on 08/03/2018 - 10:48

          No.

          I was clocked as Sydney when not in Sydney with my last ISP.

        • tassietigermaniac on 08/03/2018 - 15:48

          What's the telecube AS?

        • Store Reptelecube @ Telecube on 08/03/2018 - 15:51
          +1

          @tassietigermaniac: 134413

        • tassietigermaniac on 08/03/2018 - 16:14

          @telecube:

          That's a super interesting peering split! Do you wholesale through both of them perchance (if you are allowed to say, if not ignore the question)?

          I'm happy to see you're connected to AS4826, I do a lot of work peering work with Vocus

    • decr on 08/03/2018 - 07:49

      Go figure, I'm in Tas and always get IPs that geolocate to Vic. Not that it matters to me really but something to check from time to time I suppose.

      • garage sale on 08/03/2018 - 07:59
        +1

        it’s because your ISP peers with other ISPs not in tassy but in victoria ……. servers with same ISP would be fine.

      • [Deactivated] on 08/03/2018 - 08:40

        Maybe it just wants to make you feel more important by pretending you're from Melbourne.

    • batrarobin on 08/03/2018 - 10:48

      So they must be using Carrier Grade NAT… I also assuming your ping is high due to this?

      • tassietigermaniac on 08/03/2018 - 15:51
        +1

        Plenty of other reasons this could happen. Not many ISP's have full network setups in Tas

        I really hope they aren't using carrier grade NAT… disgusting to try and troubleshoot :P

    • noone on 08/03/2018 - 12:21
      +1

      Yeah, very rarely they show hot singles available in my area :(

    • tassietigermaniac on 08/03/2018 - 16:17

      Can you please provide the first 3 octets of your IP address? I can check to see if they have the right geo data based on that.

      For example, if your IP is 218.214.65.23, then I'm asking for 218.214.65

  • naomit81 on 08/03/2018 - 07:50

    THIS is very tempting, can a static IP be added to those plans as well?

    • naomit81 on 08/03/2018 - 07:52

      Ahh I looked closer, looks like you can sweet.

    • [Deactivated] on 08/03/2018 - 08:12
      +1

      certainly can. it's ~$5.50/mth

  • tychiang82 on 08/03/2018 - 07:53

    When does this deal expire? NBN is being connected in my area next week… Is this FTTN?

    • follow on 08/03/2018 - 08:19

      It says 3 days

    • ozimarco on 08/03/2018 - 09:04
      +1

      Once the offer expires on Ozbargain, you can still get it via Whirlpool until further notice.

  • follow on 08/03/2018 - 08:16
    +4

    Now I can move off abb. Op im on HFC, is there a way to ensure smooth process. I've been reading about users who have had a lot of trouble

    • Aniseed Steed on 08/03/2018 - 08:30

      I have exactly the same question. I'm also with ABB on HFC.

      • Charlie-B on 08/03/2018 - 10:30

        Same here. Keen to move but need to know more about HFC. Care to elaborate @telecube?

    • Store Reptelecube @ Telecube on 08/03/2018 - 10:36

      At the moment HFC coming across from ABB means you have to cancel there first and you have some downtime .. 1 - 2 days minimum

      • follow on 08/03/2018 - 10:52

        1-2 days from time of signup?

        • Store Reptelecube @ Telecube on 08/03/2018 - 10:54

          1 - 2 days down from the time it is cancelled by ABB and the port is free and we can order the service.

        • Mahalo on 08/03/2018 - 16:53

          @telecube: do we cancel first then sign up?

        • Store Reptelecube @ Telecube on 08/03/2018 - 18:39

          @Mahalo: It depends on a few factors, please email support with your details so someone can advise you.

      • jb3313 on 08/03/2018 - 13:49

        Hi rep,
        I am with Telstra cable at the moment (not NBN) will this apply to me as well?

        • Store Reptelecube @ Telecube on 08/03/2018 - 14:20

          You'll have some downtime but it should just be while the tech is there cutting over the connection.

        • jorf on 08/03/2018 - 16:06
          +4

          Telstra cable and NBN HFC can coexist, so you can have both active at the same time with a splitter.

        • fifoo on 08/03/2018 - 17:50
          +1

          @denonDJYou will have no downtime. NBN tech will come install a splitter and modem. Telecube will work from few minutes to few hours of that. Once it works, you can cancel Telstra cable if you like.

    • fifoo on 08/03/2018 - 18:00
      +3

      I moved from ABB to telecube few months ago. HFC Melbourne. Follow steps below to ensure fastest transfer

      • disconnect ABB, 9am on a working day (best to do on a Monday with no public holidays in that week)
      • while talking to ABB support, insisted they process cancellation straightaway. IMO they usually do.
      • order telecube within an hour, let’s say 11am.
      • telecube should get to the order by 12 noon.
      • by that time hopefully your port shows free (if you PM me your LOC I can check this)
      • telecube wholeseller than processed the order and provision the service. Usually, 3-4 hours. Absolute worst case would be next day.
      • reset router and setup pppoe telecube provides.
      • you should have internet!

      If you existing provider uses the same wholesale (VOCUS) then this Process doesn’t apply. It will take longer.

  • VishSunny on 08/03/2018 - 08:19
    +1

    Hi OP,
    I have FTTP service type. Do I need to cancel from my current provider and then sign up? Or just selecting transfer service when signing up takes care of everything?

    Edit: spelling mistake

    • [Deactivated] on 08/03/2018 - 08:29

      I'd ping them & ask ([email protected] ), as I think with FTTP, they just provision another port on your modem, so you can cancel the existing one, when new one is up & running.

      https://forums.whirlpool.net.au/archive/2628919

    • joey005 on 08/03/2018 - 08:40

      You can have upto 4 connections on FTTP. You will need to cancel your service with current provider and signup with new. Remember if you want to port your existing landline number to do so before cancelling.

      The new service can be connected on different port.

    • apptrack on 08/03/2018 - 08:55

      If you don't have a landline sign up to telecube and keep your existing nbn active. They will activate it on a new port. Once it is active and you're connected ask your old provider to disconnect that service. (FTTP user also)

    • jimojr on 08/03/2018 - 09:12

      Last month, before I transferred my NBN from Telstra to Telecube, I called Telstra, the man said that they dont need to manually disconnect it on theirs end,it will automatically happen once completely transferred. But last week I received the bill, it's shown I was still with Telstra.Than I called them again, after they put me threw three different departments, they disconnected on theirs end and gave me $35 creditS for overcharged.

    • VishSunny on 08/03/2018 - 09:48

      Thanks all. I will try telecube for a day or 2 before I cancel.

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