[AMA] Ex-Casino Games Dealer and Supervisor - So Get The Questions Ready

pegaxs on 19/02/2018 - 18:50
Last edited 22/02/2018 - 15:54

Some of you might know me from the Automotive forum as that guy who makes replies that are way to long. Most of you will not know who I am, and that's probably a good thing. No one really asks me about my life in the Automotive sector, but my life as a casino employee always works as conversation fuel, so I thought I would share…

I am an ex-casino games dealer and supervisor. I spent over 8 years working in one of Australia's biggest casinos. Not going to mention it, but some of you may guess where from my replies. I expressly do NOT speak on behalf of any casino I have worked for and may incur the wrath of their legal department if I go too deep.

I am happy to answer general questions about anything casino related, myths, superstitions and how working in the gaming industy has impacted on my life. Some things will be off the table. I will give reasons for not being able to talk about something in particular or try and explain it another way.

As a dealer, I dealt Blackjack, Pontoon, Roulette, Baccarat and Poker (about 14 variations of Poker), (not including all the other minor games like Caribbean Stud, Sic-Bo and the like.) I have only had minor exposure to gaming machines, that being said, I may or may not be able to answer your questions on "pokies". I still have friends in the industry, so if I don’t know, I may be able to find out…

My background is Automotive Technician, so working in the Casino was a pleasant departure from fixing cars. For the record, I have gone back to fixing trucks, cars and motorcycles. I no longer work in the gaming industry. I finished in 2013, so some things I answer may have changed since then.

Note to Mods: I know this may be seen as gambling related, but I can assure you, it isn't. If anything, I am now very anti-gambling, so I hope though my post, some people may be turned off gambling as a result.

Final Thoughts: Sadly, I think the time has come to close this thread. (Some of the questions are starting to go a bit off the rails ;)

I just wanted to say a really big thank you to everyone who posted in this thread, from the people who asked questions, to the people that helped out with answering questions. Everyone’s great attitude and curiosity made this into something way more awesome than I ever envisaged. I never thought for once that I would get so much interest and positive support. It gave me a great chance to relive some of my greatest memories and deal with some of my darkest moments, and for that, no words can express how humbled I feel for having such a great bunch of people to share my story with. If it wasn’t for each and every one of you, this thread would never have gained the traction and interest that it did…

So, again, thank you everyone for making this an AMA to remember :D party_poppers.gif

PS: Get ready for my "I'm an Automotive Mechanic/Technician… AMA", where I bogan up, lose the literacy, use a lot more (profanity) and try to answer things I will probably make more guess work then fact work. Would people even want to read that? Only time will tell… (And for those that asked in another thread… I am also a locksmith, yes, and once I have a lot more industry experience under my belt, I may just come back and do an AMA on that… :D )

Introduce Yourself Blackjack Casino Poker Roulette

closed Comments

  • SBOB on 19/02/2018 - 18:53
    +12

    Red or Black?

    • pegaxs on 19/02/2018 - 19:08
      +16

      Neither. Dump it all on zero! :D

      • folken on 20/02/2018 - 17:51

        00 for me!

        • pegaxs on 20/02/2018 - 18:36

          American Roulette?? Yucko! poop_emoji.jpg

        • pennypincher98 on 20/02/2018 - 19:32
          +1

          @pegaxs:

          poop_emoji.jpg

          That made me laugh so unexpectedly hard that I might now have a poop emoji in my pants :P

  • [Deactivated] on 19/02/2018 - 18:56
    +16

    whats the biggest loss youve seen and what was their reaction.

    • pegaxs on 19/02/2018 - 19:14
      +21

      Wow. Hard to quantify. Biggest single loss was probably on Roulette. If I had to guess, it was probably up around the $250k mark. Reaction was the usual, indifference. When you're playing at that level, what is $250k for that player was probably $25 for someone like me. It's all relative.

      Biggest collective loss was dealing high stakes poker where I pushed a $1.3m pot of "real money" (ie: not tournament chips) to a single player, meaning that a few people at that table put in their share for that accumulated loss. Reaction was typical "Why you playing that shit??" and other various poker trash talk…

      • Scrooge McDuck on 19/02/2018 - 19:59

        What was the largest denomination chip/brick in that pot and what was the rake?

        Do you remember the hand?

        • pegaxs on 19/02/2018 - 20:10

          The biggest “cash” chip in play was $25k. Anything over that is either CP (commission play) chips or tournament chips that have no cash value.

          I don’t remember the exact hand or the cards played, but I do remember it being $100/$1000/$2000 Pot Limit Omaha. And games of this size were not raked, but had an hourly time charge per player.

        • Scrooge McDuck on 19/02/2018 - 20:12

          @pegaxs:

          What was the time charge?

          How many players at the table and how many of them were obvious professionals?

        • pegaxs on 19/02/2018 - 20:15

          @Scrooge McDuck:

          At that level, all of them were professional players. Not to name names, but most of them were international players that you would have seen on various TV shows.

          On a game like that, it would seat up to 10 players (usually 9) and time charge was between $25 and $30 per player. On the massive games, like this, it was only a few times a year it would get up and most of the time it was between 6 and 8 players.

          If I had to say one thing that I miss the most about not working in the casino any more, it would be dealing these massive cash games.

        • Scrooge McDuck on 19/02/2018 - 20:19

          @pegaxs:

          On a game like that, it would seat up to 10 players (usually 9) and time charge was between $25 and $30 per player.

          Really!? That seems extremely cheap!

          Time charge at The Star is $300/h.

        • Tuesdaygal on 19/02/2018 - 21:05
          +1

          I worked in Guest Relations looking after High Rollers, biggest chip was $100k and biggest loss was 5 million, in Baccarat.

        • pegaxs on 19/02/2018 - 21:18
          +3

          Time charge at The Star is $300/h.

          My experience was back in 2012. Price may have changed by now.

          @Tuesdaygal:

          A $100K chip would have been a "CP" (commission play) chip, not a "cash" chip. Difference is that a CP chip has no value outside the program they are on. I cant "find" a CP chip and cash it in at the cage… Biggest "CP" chip I ever saw was a $1,000,000. It was called a "Gold Fish" because it was designed to look exactly like a orange/golden Koi Fish… Lucky!! :D

          And yes, I never dealt Baccarat in the very high limit areas, but I have friends that still do, and it's not unusual for players to lose $1m+ a hand playing Baccarat.

        • Scrooge McDuck on 19/02/2018 - 22:24
          +1

          @pegaxs:

          Did you often wonder what else could be done with the money high rollers fritter away?

        • pegaxs on 19/02/2018 - 22:35
          +24

          @Scrooge McDuck:

          Every God damn day… I think that is one of the biggest soul crushing things of working in a casino.

          Dealing Roulette and some player that throws down enough chips on one spin to cover your wages for a year. Only to lose it and cash in for more and throw that down the next spin. I was often left angry, not for myself, but for some of the people in this world that that sort of money could change their life. It's gut wrenching sometimes…

          I have had players wager more than what my house was worth on a single hand or spin of the wheel. It's surreal, to say the least.

        • [Deactivated] on 19/02/2018 - 23:10

          @pegaxs:
          Thanks for your answer!

        • pegaxs on 19/02/2018 - 23:37

          @tuzii: No problem. :) Thanks for being interested.

          I miss working in the casino, so this is almost therapeutic for me…

          Ahhhh… the nostalgia. Good times…

        • [Deactivated] on 19/02/2018 - 23:58

          @pegaxs:
          i like casinos, only when i win.
          ps how can i hack the pokies to always pay out?

        • Scrooge McDuck on 20/02/2018 - 00:08
          +27

          @tuzii:

          ps how can i hack the pokies to always pay out?

          Up, Up, Down, Down, Left, Right, Left, Right, B, A, Collect.

        • pegaxs on 20/02/2018 - 00:29
          +6

          @Scrooge McDuck:

          Hahahaha! Holy shit Scrooge, I have not laughed that much in ages…

          For the record… you can NOT win at electronic machines. They are fixed to take a certain amount. They have a “rate of return” or “return to player” setting that is set between 100% (pffft yeah right) down to 85%. So, for every $1 that goes in, 85c is returned to players over the life of that machine.

          Ok, so you won today, and yesterday, but play them long enough and you will get rolled eventually… This is how people lose their house to a machine…

        • lysp on 20/02/2018 - 08:50
          +1

          @pegaxs:

          85c is returned to players over the life of that machine

          That is my main issue - the "life of machine" leaves it open to abuse.

          It should be much much shorter (ie 7 days).

          There were a few news articles about Crown eg eg allegedly resetting machines after a year or two, using less than legit reasons. The point behind this was obviously that the machine had returned much less and resetting starts the "lifetime" cycle again.

          Cutting this down to 7 days would hopefully eliminate this.

        • pegaxs on 20/02/2018 - 09:28
          +24

          @lysp:

          I think they should be banned, full stop. Pokie machines are a cancer this country has become addicted to. I have seen way more lives destroyed by pokie machines than I over have at a BJ or Roulette table. They are insidious. They are only built to do one thing, and that is to take money.

          Like speeding fine revenue for state governments, pub, clubs and casinos are addicted to the revenue stream that these things create. It's all just pure profit. The last 3 casinos I went to, half the table games had been replaced with digital versions of those games. This is so wrong, because it is Roulette, BJ or Baccarat, but classed as a pokie machine, so they can manipulate the games to guarantee they never lose.

        • Tuesdaygal on 20/02/2018 - 09:41
          +6

          holyland, sorry for commenting on impulse as it was a trip down memory lane. I was in that industry a long time ago.

        • captaincabinets on 20/02/2018 - 11:46
          +7

          @Tuesdaygal:

          No apology necessary you're adding your personal experience.

        • John Kimble on 20/02/2018 - 11:47
          +4

          @captaincabinets: and it's related to the topic!

        • Scrooge McDuck on 20/02/2018 - 11:52
          +5

          @Tuesdaygal:

          Today's your day.

        • wildstone on 20/02/2018 - 13:18
          +2

          @pegaxs:

          85c is returned to players over the life of that machine

          But isn't that true for all types of games - Roulette, BJ etc ? If you play long enough, eventually you will lose, as the house has the edge.

        • od810 on 20/02/2018 - 14:07

          @Scrooge McDuck: I do recall time charge for Crown is like 200-300 per TABLE. Is that $300/player/hour?

        • Tuesdaygal on 20/02/2018 - 14:57
          +3

          One time I was walking a High Roller back to his room and we walked by the Roulette table, he asked me to give him a number, I did and he put 30k on it and LOST :(

        • pegaxs on 20/02/2018 - 15:08
          +3

          @Tuesdaygal: Ouch. I hate that feeling. My answer was always "37, Purple"…

        • pegaxs on 20/02/2018 - 15:08

          @od810:

          Is that $300/player/hour?

          Per table for the hour. It breaks down to about $25 to $30 per player…

        • od810 on 20/02/2018 - 16:21

          @pegaxs: I think I paid more rake on the 1/2/5 PLO table than these high roller… but I mean I attracted no whales to Crown anyway.

        • pegaxs on 20/02/2018 - 17:27

          @od810: I dare say you are right. And time charge as well some of the time…

        • ninetyNineCents on 20/02/2018 - 22:47
          -6

          @pegaxs:

          Sorry speeding fines are not pure profit. It costs hundreds of dollars per patrol car per hour. You seem to not appreciate the vast numbers of people that are employed, the equipment, etc to make that one car you see work. If anything the gov loses money on having patrol cars.

        • psychomagic on 20/02/2018 - 23:41
          +11

          @lysp:
          That actually isn’t how poker machines work.
          The cycle you talk about is actually the total number of possible combinations on a poker machine.
          The best way to think about it is imagine a simple poker machine of five reels. Each reel has a different reel length with symbols distributed across it (i.e. reel 1 has 30 symbols of which 5 are stars, 6 are A, 7 are K etc) if The reel lengths are reel 1 - 30 reel 2 - 32, reel 3 - 37, reel 4 - 40, reel 5 - 50 then the total number of combinations on the machine is 30x32x37x40x50 = 71,040,000

          This is what people call the cycle.

          A percentage of these combinations are winning ones usually small enough and common enough - around 35% is a good number.

          Over these 35% of combinations 85% (or whatever the RTP is for that machine) of the total credits to cover the full cycle is distributed i.e. 85% of 71,040,000 = 60,384,000 is distributed back to players as wins over the cycle.

          However this is all theoretical - the cycle is not a cycle at all it is simply a set of combinations of which one is calculated at random each spin. Each spin a set of stops is calculated using a random number generator i.e. reel 1 = position 18, reel 2 = position 25 etc. and this is usually done for the centre line. Wins are then calculated based on the lines played and the credits bet. Importantly each spin is independent - there is no impact of a previous spin on the next.

          Master resets, powering off machines etc have no impact on return to player or cycle (apart from configuring the machine for a different RTP - most machines can be configured for the minimum RTP for a jurisdiction and higher variations sometimes even up as far as 97-98% but I have never seen this in practice in Australia)

          I can and have done better explanations of this before and if people are interested can answer some questions on this. (Bit late and tired now and have been flying interstate and back today)

          Like the OP no longer on the industry however this was my bread and butter for many years. My background tested, implemented and introduced many successful machines into Victoria for one of the two operators at the time including best performing Queen of the Nile, managed gaming technology rollouts in Canada, Managed the introduction of statewide poker machine jackpots in NSW, did gaming education and policy work including the first Australian published paper on using an educative approach to minimising the harm from poker machines.

          Happy to do an AMA at some point if people are interested.

        • Toynerds on 20/02/2018 - 23:49
          +1

          @lysp: Casinos cant change any kind of maintenance of the machine including "resetting" its all done by the game devs like Konomi and IGT

        • psychomagic on 21/02/2018 - 00:04

          @clagkent:
          That’s not actually true in most cases. A casino staff member or technician can’t generally change it from the floor or even with machine access however most machines are linked to a monitoring system and the chips are preprogrammed with an approved set of RTPs. The machine can then be remotely configured to use one of these RTPs.
          The most common use case is a machine on a linked jackpot has a lower RTP than one that isn’t as the machine on the linked jackpot is contributing to the jackpot and part of the return is shared over the total number of linked machines.
          Standalone machines can be configured at the machine usually by using a special key to access a special menu in the machine. This will only allow selection from approved RTPs - however my understanding is this is now rare with most machines monitored.

        • Lord Fart Bucket on 21/02/2018 - 08:17
          +4

          @pegaxs:

          Pokie machines are a cancer this country has become addicted to.

          I’d add having the gambling odds presented like an infomercial at every single sports broadcast to this. It is normalising gambling for kids. And when they grow up, we will have a massive problem on our hands

        • pegaxs on 21/02/2018 - 09:34
          +1

          @psychomagic:

          Well said! And yes, do an AMA as a pokie machine attendant. I even said in my post that i had very limited experience with gaming machines. Only from what I picked up talking to other departments.

          Cheeers for taking the time and chipping in some great info.

        • John Kimble on 21/02/2018 - 09:56

          @psychomagic: But they can be tampered with apparently?

          http://mobile.abc.net.au/news/2017-11-28/crown-casino-anothe…

        • psychomagic on 21/02/2018 - 13:28
          +1

          @John Kimble:

          Depends what you define tampered with. Much of what is in this article isn't possible in the true sense which is why Crown was able to come out so strongly and ask them to say it without parliamentary privilege. The VCGLR also monitors the machines and would generally pick up the breach (or are supposed to.)

          The main area of possibility here is around button manipulation. Its been common for more than 20 years and (probably the main reason why cardboard coasters are still around) that a gap should exist between the button and the bezel to allow a coaster to jam a button down to enable continuous play. Its been years since I read the gaming machine national standards to validate the requirement but I would think that if a play button didn't have the gap they would likely shave it down.

          The other aspect is simply having disconnected buttons. I have never seen this when I had my time in the industry (many years ago now) although having button lights not working was not uncommon. From memory this may not be monitored (as an example the speaker isn't monitored - we used to disconnect them all the time as when you are testing a new set of machines in a lab continuously you begin to get headaches from the repetitive music) The scenario the whistleblower mentioned is possible - but some advice if you ever identify an issue with a machine don't play it. Remember the first rule of poker machines - Malfunction voids all pays and plays. Even if you win on that machine - the disconnected button could be used as a reason not to pay out - you are only entitled to a refund of the credits spent.

        • psychomagic on 21/02/2018 - 13:38
          +1

          @pegaxs: Have spent a lot of time on venue gaming floors - but much more in head office and gaming labs so have never been a gaming attendant (though have held gaming licenses in many jurisdictions).
          When I get the chance I'll start an AMA

        • lysp on 21/02/2018 - 14:45
          +1

          @psychomagic:

          Thanks for the explanation, I'm a software dev so always interested in how things work.

          I assumed it was more than simply unplugging or pressing a reset button.

          Based on what I read I thought it went something like that they saw that after 2~ years this machine's payouts are in their favour and not at the regulated percentage yet. So they take it out of service, flash a completely new game on it and then start the cycle again as a "new machine".

        • Findo on 21/02/2018 - 16:36

          @psychomagic: can you please tell me which aristocrat win tunes play for the size of winnings? It seems like no two machines are the same; sometimes I get special win a or special win b prelude sounds with a short win tune or a long win tune, and other times I get the coins flying on the screen with one of the three marches. All I know is the radetsky March is the one I want to hear because it means more money.

        • shutuptakemymoney101 on 21/02/2018 - 19:09

          @Tuesdaygal:

          I feel most sorry for you, had he of won I'm pretty sure you would have seen a pretty big cut of the winnings as well.

        • Tuesdaygal on 21/02/2018 - 21:28

          @shutuptakemymoney101: I should have said Red or Black - better odds!

        • Tuesdaygal on 21/02/2018 - 23:40
          +1

          @pegaxs: With the High Rollers, they get a commission on their turnover so if they stayed at a table long enough, they could make more in commission than winnings. As well, they still accrue points when they play, there was a guy who had over a million dollars in points that he could spend at the Casino complex!

    • payton on 19/02/2018 - 19:18
      +12

      Stop parroting memes, especially when its not making any sense.

      • [Deactivated] on 19/02/2018 - 19:19
        -1

        Thanks, now I can't edit.

        • stickyfingers on 21/02/2018 - 03:55
          +1

          Thanks, now I have no negs left.

      • gimli on 19/02/2018 - 20:24
        +1

        Well I guess on the bright side he didn't say bet $80,000 of eneloops delivered by bikies.

        And yes. Phone is fine.

        • payton on 19/02/2018 - 20:39

          No soup for you

        • pegaxs on 19/02/2018 - 21:10

          And we all know that you cant use Eneloops at the casino. You have to cash them in for chips before you play… :D

    • teacherer on 19/02/2018 - 20:03
      +5

      Getting really annoying

      • [Deactivated] on 19/02/2018 - 20:07
        -5

        Friday afternoon detention, it is.

  • John Kimble on 19/02/2018 - 19:02
    +3

    How accurate is Las Vegas (TV series)?

    How much money do you have to win to be monitored/reviewed for cheating by security?

    What is the biggest win you've seen on the general public floor?

      • [Deactivated] on 20/02/2018 - 19:19
        +22

        You are the least interesting/entertaining troll on this site. Why do you even bother?

    • CyberMurning on 19/02/2018 - 19:13
      +1

      is that tv show good? las vegas.
      as good as narco, walking dead, breaking bad, etc?

      • John Kimble on 19/02/2018 - 19:40
        -1

        It's a bit of fun, nothing ground breaking. I haven't seen any of those you've listed…maybe one or two breaking bad episodes. :(

        • CyberMurning on 19/02/2018 - 20:17
          +1

          You have to see them. Few of the best tv show in the world.

        • John Kimble on 19/02/2018 - 20:18

          @dragonindespair: I've not even seen Game of Thrones!

          Actually, we've just watched a few episodes of Black Mirror and some Shameless episodes in the last week.

        • CyberMurning on 19/02/2018 - 20:18
          +1

          @John Kimble: oh mannnn…. Speacheless

    • pegaxs on 19/02/2018 - 19:19
      +3

      How accurate is Las Vegas (TV series)?

      BrodenIt said it best. 0%. There may be glimmers of realism in it, but most of it was bullshit. That show dealt mainly with the hosting side rather than focusing on the gaming aspect.

      How much money do you have to win to be monitored/reviewed for cheating by security?

      Depends on the table, but as a rough guide, if a player is up $10k on a $100 Blackjack table, that garners interest. It's not so much about cheating than about tracking the money and the player.

      What is the biggest win you've seen on the general public floor?

      Approx $500k in winnings on a $25 Roulette table. I was the supervisor and we got SMASHED! Everyone that was anyone came down to see what was going on.

      • John Kimble on 19/02/2018 - 19:35

        It's been a while since I watched that show, I meant in terms of the surveillance/facial recognition etc in the control room. But I didn't really specify, so my bad.

        • pegaxs on 19/02/2018 - 20:21
          +8

          The one thing that stood out for me is the time I watched it and they walked a cheater/scammer through their surveillance room.

          The first thing I thought was;
          A: no surveillance room looked like that. A surveillance room is typically a big sterile, ice cold room with white walls and lots of monitors.
          B: it took me 5 years to find out where that room was in the casino and then i only found it by accident. It is one of the most guarded rooms in the casino (next to being the count room.) There is no way they would walk anyone through there, let alone a criminal. I lost friends to that department. They brainwash them to not trust anyone.

        • JimB on 20/02/2018 - 15:01

          @pegaxs:

          They brainwash them to not trust anyone.

          Who are they?

        • John Kimble on 20/02/2018 - 15:05
          +4

          @JB1: Gamblor!

          https://goo.gl/images/yIvBrc

        • pegaxs on 20/02/2018 - 15:12
          +3

          @JB1:

          Who are they?

          Anyone who crosses over to surveillance. I have a friend who has been out of surveillance for about 5 years now, and he is still messed up and doesn’t trust anyone.

        • JimB on 20/02/2018 - 15:16
          +3

          @pegaxs:

          Seems like the Casino messes up both patrons and staff.

        • pegaxs on 20/02/2018 - 15:23
          +1

          @JB1: Most definitely.

        • BigLeviathan on 21/02/2018 - 16:37

          @pegaxs: had a chat with one of security guards in my apartment (dunno where he knows this), apparently as soon as you enter the casino, their face detection system starts kick in straight away, so no where to hide for anyone.

          Interesting enough, my school mate brought in his relatives from overseas to casino without "reporting" to the security desk beforehand, and he got a warning letter the next day.

          Apparently as an employee you need to report before entering the premise, is that true?

        • pegaxs on 21/02/2018 - 18:27

          @televisi:

          Apparently as an employee you need to report before entering the premise, is that true?

          Correct. As an employee, if at any time you need to or want to enter the gaming floor, you need to head to the closest pit and let the pit boss know. He will then note your ID and let surveillance know.

          Other things are, you are not allowed onto the gaming floor within X(?) hours after you have finished your shift. And while on the gaming floor, you are not allowed to pass people money to make bets for you and you are not allowed to get within a few metres of any of the tables, other than to let the pit boss know who you are.

        • Thenarrator on 21/02/2018 - 23:16

          @pegaxs: but why

        • Scrooge McDuck on 22/02/2018 - 00:05
          +1

          @Thenarrator:

          To mitigate the risk of insider fraud/theft and maintain the integrity of the house.

        • pegaxs on 22/02/2018 - 10:12

          @Thenarrator:

          Basically what @Scrooge said. Also to stop dealer collusion. That kind of thing.

  • payton on 19/02/2018 - 19:16

    How accurate is Casino(film)? not the mob part but on how someone is always watching somebody, to catch cheats and that the Count Room is the holiest of the holy rooms.

    • pegaxs on 19/02/2018 - 19:25
      +2

      I have watched Casino a few times, and it is pretty true in some respects. I had only ever been the the count room twice in my career (not to count). It is ice cold and you have to wear special overalls. It's hidden way deep in the casino and very hard to find. It's every bit as sterile as you would think.

      And you are always being watched. On an average gaming table, there are 4 to 5 cameras at any one time. They cover lots of different angles. While they are not capable of watching every single table 100% of the time, there is a lot of back up footage that they can go back over at a seconds notice.

      • BigLeviathan on 21/02/2018 - 16:38

        Reminds me with "the hive" from resident evil…

  • chumlee on 19/02/2018 - 19:24

    How many times a day did you hit the staff cafeteria?

    • pegaxs on 19/02/2018 - 19:27
      +3

      HAHAHA… as little as possible!

      It was well known for it's ability to bring on bouts of upset stomachs. That being said, we were given between 1 and 3 passes a day, depending on shift length. But that being said, they did a good job of keeping the sheer number of people working there fed.

      • chumlee on 19/02/2018 - 19:29
        +6

        When i was at uni I worked at Crown Casino and damn the staff cafeteria was a highlight of my shift. Free food as far as the eye could see.

        I even went in on my days off while in the city but they clamped down and tied cafeteria visits into your pass on the days you are rostered on only

        • pegaxs on 19/02/2018 - 19:31
          +11

          OMG! you could tell the uni students…

          "Have you used up all your passes? Can I have your last one if you're not going to use it?" Or the ones making up shit loads of sandwiches for "later on"

        • negger on 20/02/2018 - 07:23
          +2

          Free Gym and free buffet. Good times

        • Tuesdaygal on 21/02/2018 - 21:43

          @negger: As a High Roller host, you sometimes get to dine with them, Cristal and Dom, caviar etc and you get to travel with them in gold plated limousines. Pretty amazing times.

        • Scrooge McDuck on 22/02/2018 - 00:10

          @Tuesdaygal:

          Are there any male "High Roller Hosts"?

        • Tuesdaygal on 22/02/2018 - 08:00
          +1

          @Scrooge McDuck: Yes! The people in charge of the department were all males and there were a couple of males in my position. The High Rollers were mainly males though.

        • Scrooge McDuck on 22/02/2018 - 10:24

          @Tuesdaygal:

          Did they seek to match High Rollers with a Host of the opposite gender?

        • Tuesdaygal on 22/02/2018 - 12:27

          @Scrooge McDuck: Not really, just whoever's been rostered on that particular day. Having said that, often the High Rollers get a say on who they'd like to deal with. Once a High Roller thought I'd brought him luck so I had to stay in the room where he was gambling for 17 hours straight. Lucky me :(

        • pegaxs on 22/02/2018 - 12:35

          @Tuesdaygal:

          High Rollers get a say on who they'd like to deal with.

          Can confirm. I was replaced as a dealer, because the salon player preferred blonde hair, blue eyed, busty young Aussie girls. I had the blue eyes, but that's where it ended. :D

        • Tuesdaygal on 22/02/2018 - 12:39

          @pegaxs: Ha ha, yeah once I was told not to come to work because a High Roller did not like something that I'd supposedly had done/said (no idea what). I got to stay home on full pay for the duration of his visit. Lucky me!

        • Scrooge McDuck on 22/02/2018 - 12:48

          @Tuesdaygal:

          I had to stay in the room where he was gambling for 17 hours straight.

          And do what?

        • Tuesdaygal on 22/02/2018 - 12:53
          +1

          @Scrooge McDuck: Radiate 'luck'? I couldn't do much, not allowed to drink alcohol, not allowed to read, couldn't talk on the phone etc so I just hung around, chatting to the bar staff, day dreaming and drinking lots of coffee!

        • pegaxs on 22/02/2018 - 12:55
          +2

          @Scrooge McDuck:

          And do what?

          Exactly. If a high roller wanted you there and thought you were lucky, you stayed there…

          Here is another example of players getting what they want;

          A very big, high profile poker player was in town and playing craps in a salon. He was in for millions and losing. He wanted to keep playing to get his money back and asked them to move the tub to his room. Unfortunately, gaming regulations wont allow that, as a space has to be regulated and set out under gaming legislation, not to mention no cameras in the hotel rooms. What they did was bring his whole bedroom down and set it up in the salon. He was asleep, and the dealers just had to stand there and wait, just in case he woke up and wanted to play. (ps: before you ask, there was a partition in the salon that they set his bed up behind.)

        • Scrooge McDuck on 22/02/2018 - 12:59

          @Tuesdaygal:

          Radiate 'luck'? I couldn't do much, not allowed to drink alcohol, not allowed to read, couldn't talk on the phone etc so I just hung around, chatting to the bar staff, day dreaming and drinking lots of coffee!

          Where do I apply!?

          But seriously, how much overtime were you paid for that 17 hour shift?

        • Tuesdaygal on 22/02/2018 - 13:08

          @Scrooge McDuck: Honestly I don't remember, I was young-ish, my job was so weird, I just floated along. Now when I think back on that period, it is just surreal. I remember delivering food to a High Roller at his golf course and serving it to him in his Rolls Royce golf buggy!

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