Get $80 Cash Back When You Signup to a New TPG Plan This Weekend @ InternetChoice.com.au

Store RepInternetChoice on 24/02/2017 - 12:14 internetchoice.com.au (340 clicks)
Last edited 24/02/2017 - 12:16 by 1 other user

QLGWI

After the consistent requests regarding our next TPG offer, I'm pleased to announce it's back for this weekend only!

Until Sunday midnight, you can get $80 cashback on TPG broadband plans for NEW customers. Simply switch or signup a new broadband plan with TPG before midnight the 26th of February and we'll send $80 your way!

This applies to all new customers to TPG who join through the InternetChoice.com.au website (signup is still through TPG directly) and use the dealer code QLGWI.

Not sure if TPG is right for you? We compare hundreds of plans from a range of providers Australia wide!

This offer is available on the following plan types:

NBN Broadband;
ADSL2+ standalone and bundles;
ADSL Plans; and
Naked DSL Plans

All signups are completed through the TPG portal which ensures you are paying any price as listed on the TPG website.

To redeem, simply email us (via the contact form) your new username along with your bank details or paypal account. Alternatively, get in touch with us via our Facebook page. We'll then confirm the order and once the connection is active we'll send the cashback your way!

This is an exclusive offer only provided by Internet Choice so all questions and queries please forward through our online chat, facebook or contact form.

Cheers,

InternetChoice.com.au

Internet

26 Feb 2017

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closed Comments

GnarlyKnuckles on 24/02/2017 - 12:26

Had my phone bundled with ADSL with these guys for almost 10 years. Lost phone service x-mas day 2016, lost internet about a week later. I lost some work due to no internet, and they kept assuring me that it would be restored 'in a few days' (kept pushing the date back/blaming the time of year). So to keep working/retain my job, I had to buy a Telstra WIFI device/3 GB data.

Twenty-seven days later, service was restored. No problem at my end, no one ever even had to come to my premises.

Of course I asked for what I considered to be token compensation, that is, I asked them to pay for the WIFI device/data I had had to purchase ($80). They flatly refused! Reimbursed me only $76 for the 'down-time'. Clowns. I advise no one to go with these guys, ever. Strongly advise.
- Grok on 24/02/2017 - 12:32
  
  Bad luck with your problem but TPG just resell Telstra copper for ADSL. They had no control over the problem.
  
  If you wanted better service and a free 3G dongle to tide you over you should have gone for Telstra ADSL. They do all that but charge more.
  
  You probably also signed a Customer Service Guarantee Standard waiver when you joined TPG, I did with Exetel another cheap but absolutely no frills provider.
  - GnarlyKnuckles on 24/02/2017 - 12:39
    
    '… but TPG just resell Telstra copper for ADSL. They had no control over the problem.'
    
    I am not suggesting they did. What I am saying is they had control over compensation, which was essentially zero. I assume they hit Telstra up for the $76/losses they incurred due to the outage/Telstra's failure to provide working service… That's why I (cleverly I thought) bought a Telstra WIFI device; so they could simply instruct Telstra to give them the money I had paid Telstra for the WIFI device, and pass it on to me. I was perfectly willing to give back the device as well, once service was restored. They were either not smart enough to understand that logic, or pretended they were not.
    
    '… probably also signed a Customer Service Guarantee Standard waiver when you joined TPG'
    
    Maybe. What a great company they must be, if they get you to sign such a waiver…
    
    '… another cheap but absolutely no frills provider.'
    
    I was not on a cheap plan at all, for what I was getting. One of the most expensive on the market, in fact.
    - PainToad on 24/02/2017 - 13:25
      
      they had control over compensation, which was essentially zero
      
      As per the contract you agreed to. Uptime is never guaranteed on residential connections and compensation is never required.
      
      I assume they hit Telstra up for the $76/losses they incurred due to the outage/Telstra's failure to provide working service
      
      You assumed wrong. Telstra Wholesale also has no uptime guarantees for their residential connection customers (in this case TPG).
      
      That's why I (cleverly I thought) bought a Telstra WIFI device; so they could simply instruct Telstra to give them the money I had paid Telstra for the WIFI device, and pass it on to me. I was perfectly willing to give back the device as well, once service was restored. They were either not smart enough to understand that logic, or pretended they were not.
      
      You seem to be confused by how important they view your business.
      
      You have a right to be annoyed, not make up facts.
    - GnarlyKnuckles on 24/02/2017 - 19:58
      
      +1
      
      @PainToad:
      
      'You seem to be confused … not make up facts.'
      
      I'm not confused at all, they have made their priorities very clear in this case, and I haven't made up anything. Annoyed is an understatement.
    - Turbo727 on 24/02/2017 - 21:26
      
      +2
      
      @PainToad:
      
      Stop blaming Telstra. TPG is the provider, TPG needs to sort sh!t out, not the customers.
    - GnarlyKnuckles on 24/02/2017 - 21:41
      
      @Turbo727:
      
      Word, bro!!!
      
      If TPG can't do anything re the hardware they rent from Telstra, they still need to compensate their customer, then factor that into the amount they are willing to pay Telstra to rent their hardware.
      
      TPG cannot have it both ways. They cannot make profits from a service they run via rented hardware, then throw their hands in the air and blame Telstra/provide no compensation when that rented hardware fails. Of course I myself have no recourse to seek compensation from Telstra for the outage, as I have no contract with Telstra. TPG does does have a contract with Telstra. Whatever is in it/how much rent they pay for the hardware is not only unknown to me, it is irrelevant.
      
      My contract for service is with TPG, so when that service fails they should be willing to provide adequate (or at least token) compensation. They should not tell me that it is my problem that the company they rent their hardware from for a price/under conditions they agreed to has failed to deliver. In no other business setting would this be considered even vaguely acceptable.
- PainToad on 24/02/2017 - 12:35
  
  -2
  
  So you were running a business on a residential connection?
  
  Residential connections don't come with any SLAs.
  
  Just saying.
  - furythree on 25/02/2017 - 14:07
    
    -1
    
    why are you being downvoted. youre not wrong
    
    its also in their contractual agreement with you to offer you any compensation
    
    and im gunna bet you agreed to waive your rights to get that $10 discount that they bring up during the end of the sign up process
    - GnarlyKnuckles on 25/02/2017 - 23:30
      
      '… and im gunna bet [sic] you agreed to waive your rights to get that $10 discount that they bring up during the end of the sign up process"
      
      Surely you jest?
      
      Even if that existed, there is no way anyone in their right mind would actually take that bait.
    - furythree on 26/02/2017 - 16:32
      
      @GnarlyKnuckles: go through the sign up process right now without committing. you'll see it in at the last step
      
      the only way to get their advertised price is to waive these rights. so if you are paying these advertised $59.95 unlimited internet type deals, then you ticked that box when you registered
      
      this is not new. it caused alot of complaints when it was announced years ago, but people have accepted it since theyve improved their service since mostly (except maybe the connection to your house)
    - GnarlyKnuckles on 26/02/2017 - 22:39
      
      @furythree:
      
      '… so if you are paying these advertised $59.95 unlimited internet type deals'
      
      I have no idea why you think I was on any type of deal like that. I was not.
    - furythree on 27/02/2017 - 01:34
      
      @GnarlyKnuckles: note the word IF
lostn on 24/02/2017 - 12:38

+5

As a TPG mobile, and broadband + landline customer for 8 years I should warn you about some of their dodgy practices.

If you have a prepaid mobile and landline with them, both require separate $20 prepayment credits that top up immediately when they drop below $10. You will never get this credit back even when you leave. And since that final $10 is never used (it tops up back to $20 if you drop to $10) you have permanently given them at least $10 ($20 if you have both mobile and landline). And if they both got topped up before you left, that's $20 (or $40 if you have both) you've given them.

A sim card costs $20. As does a replacement sim if you need a smaller size. Or buy a sim cutter.

On prepaid they overcharged me. I know I absoultely didn't use as much as they claim I did.

Porting your mobile number away from them will cost you $11.

Change of internet plan (even off contract) costs $99.

Leaving their service requires 30 days notice. If you want to leave tomorrow, you can. They will just bill you another 30 days worth. I had to delay the cancellation date because the number hadn't ported over in time, and I needed to keep it active, so I asked for an extension. They charged me full price for that, even though I can't use their internet or phone since I'd already ported over to the new ISP. They charged me full price for the extension, and required a further 30 days notice and charged me for those 30 days also. I have taken this up with the TIO and it is yet to be resolved. Which brings us to…

It takes a super long time to port your landline number away from them. I ported to MyRepublic in mid December, and the number finally ported over late February. That's over 2 months. MR explained to me that TPG had a very different process to other ISPs which only take 3-5 business days to do a port. This super long process was entirely on TPG's end, and because of that, I was expected to pay an extra 3.5 months worth of TPG usage just to keep my landline number, even though I didn't use TPG's service at all during this time.

TPG seem fine if you intend to stay with them and never leave (unless you use a mobile plan that's prepaid). But when you leave, that's when shit gets real. I would never go back to these clowns, ever. Not even with an $80 bribe.

Before I left, I actually haggled with them and they allowed me to switch from ADSL2+ to NBN without the usual $99.99 + $10 delivery fee that new customers must pay if they want no contract. It would be free if I took a 12 month contract. I only needed to pay $10 delivery for the modem, saving me $99.99. However, what they did instead was charge me $99.99 change of plan fee, which equates to the same as leaving the service and signing on as a new customer, in the end paying the same $110 I would have paid if I didn't bother haggling with him. I eventually got them to refund me this, but it was still dodgy promising me a "risk free" trial of their NBN, not costing me anything, only to charge me the same as they would charge anyone else.

If you're looking for an ISP and can't get MR, I'd go for an Optus plan with a mobile. You'll get $20 off if you bundle them. And if you go for one of the higher plans, there's $240 cashback.

Oh another thing I wanted to add.. I needed tech support from them one day because my internet had gone out completely (it had been a few days). It had to be a business day of course, so I took a day off work to wait for the technician they were sending over. Waited the whole day then got a call saying the technician had to cancel, couldn't make it. Can we reschedule in another 3.5 weeks? I wasn't sure whether to laugh or be angry.
- Diji1 on 24/02/2017 - 12:43
  
  Sounds like Telstra.
  - lostn on 24/02/2017 - 12:44
    
    I haven't dealt with Telstra in a long time, but I know they won't take 2 months to port a number (I have ported away from them before), nor will they charge me $11 to keep my number, or $20 for a new or replacement sim card.
    - menvert on 24/02/2017 - 13:21
      
      Who did you port to? I have ported out 2x in the last 2 years, took between 5 minutes (Aldi) and 4 hours (Amaysim), completely dependent on who you are porting to,
      
      assuming you enter your personal details correctly, and work our what the account number is
      
      Oh yeah, I never noticed the $11 port out fee, but it's there, guess I'll never go back to them for mobile then.
      
      I have had good service from tpg for my ADSL over the past 8 years, though yes, recently Telstra have dropped out my internet & phone twice for around 5 days each time, with no explanation (though I am sure it's to do with hooking in the HFC NBN stuff that went live a few months ago on my street)
    - lostn on 24/02/2017 - 14:03
      
      +1
      
      @menvert:
      
      Of course I entered my details correctly.
      
      I ported from to TPG. It only took a few days to a week to port the landline over. When I ported the mobile over, they did not charge me $11 to keep my number. But smaller telcos like TPG and others will charge that.
      
      The service on TPG was fine. But there are a lot of clauses in their T&C that are shady, like the prepayment. It used to be called prepaid "credit", then they changed it to prepayment which means that money belongs to them, not you, and is not refundable. They also changed the top up threshhold from $5 to $10. So before, when it drops to $5, it tops up to $20. Now it tops up when it drops down to $10.
      
      Why is this even necessary? If it's going to automatically top up as soon as you reach that amount, why does it matter if the threshold is $3, $4, $5, or $10? That amount will never be useable because you will be topped up before you can eat into it. So that money is effectively theirs and you will never get it back.
      
      Now what does this mean? When they raised the threshold from $5 to $10, they effectively stole an extra $5 from every customer on mobile and/or landline that is charged prepaid credit (i.e. all landline users). Instead of $5 that they will never get back, it is $10 that they will never get back. If 1 million people used their service, that's an extra $5 million they just stole from all of you.
      
      Btw, it's not just the $10 threshold you won't get back. Any remaining credit above that is not refunded either. It's in their T&C. So if they topped you up to $20 like they did me (even though I know I didn't use the credit), that's $20 you're going to lose when you leave. In my case I had both mobile and landline, so it's about $40 that I lost in prepaid credits.
      
      There is no justification as to why they are entitled to keeping this credit and not giving it back. Why is that money theirs and not yours?
      
      Screw TPG. I can't in good conscience recommend them to anyone. They change T&Cs all the time, knowing there's nothing you can do if you don't agree with the new changes. What are you going to do? Leave? If you do that, you are subject to the rest of the T&C you agreed to when you signed up. It's not like you can just leave on a dime. You have no option but to bend over with a lubed butthole.
- GnarlyKnuckles on 24/02/2017 - 12:50
  
  After my recent experience, none of that surprises me. Of course I've changed companies, and as you say, still waiting for the landline to switch over. Funny thing is years ago these guys used to be good. It seems something has gone horribly wrong there in recent years. Perhaps after buying up a bunch of the smaller providers, they simply decided to start screwing peeps, due to the relative lack of competition they had created?
  
  The intensity with which I now hate these guys actually borders on the obsessive. By far the worst experience I have had with any provider; of anything. Not only due to the extensive outage/lack of compensation, but also all the time the whole ordeal cost me.
  
  Avoid, Avoid, Avoid
  - lostn on 24/02/2017 - 12:59
    
    +1
    
    I had no complaints about their service, aside from the prepayment dodginess, and overcharging my PAYG mobile plan. But leaving them is where you see their true colors.
    
    How do they justify requiring 30 days notice to cancel? What does it cost them on their end to flip a kill switch and terminate you? They have the ability to flip that switch anyway, but they will still bill you for 30 days after that. Which means it's not a system limitation preventing them from immediately cutting you off. It is a conscious decision to ream you if you decide to leave.
    
    And of course you can't just plan in advance if you're leaving. You don't know how long your new ISP will take to activate you. They can't just commit you to X date, and then allow you to tell TPG, I want my last day to be on date X-1. You could be without the internet during the transition.
    
    I went through 2.5 months without a phone service. I am looking after two elderly parents who don't understand technology beyond their tried and trusted landline phone. They couldn't talk to anyone during this time. It was infuriating. And they charged me for their (lack of) service all this time!
    - bargainparker on 24/02/2017 - 13:15
      
      -1
      
      So, who's guilty here?
      
      Shareholders,
      
      Employees,
      
      Bosses,
      
      or the community who still keeps using them instead of leaving them till they learn their lesson the hard way. No business = no money = bye bye TPG.
      
      Just like in any business, people work there and although you can say I have no influence in the day to day operations and how it is run, in fact you do. If there are enough of people to say enough is enough.
      
      But this is not going to happen. How many times you hear Dodo horror stories and they are still around.
    - lostn on 24/02/2017 - 14:09
      
      +1
      
      @bargainparker:
      
      With Telcos it's not a simple process just switching away if you don't like them. It's not like a grocery store where you can just buy another brand if you don't like the current one.
      
      It depends on your area, what infrastructure you have, who is available to service you, how difficult it is (how long it takes) to port your number away, whether you're under contract or not, and other considerations. I was on Telstra cable 15 years ago for the longest time because there were no other options in my area. Telstra were extremely uncompetitive at the time. Optus's offering was far superior, but you need overhead powerline cables to use their cable service. To this day I still can't get Optus cable. My brother who is on Optus cable (not even NBN) is getting 93-95Mbps downloads! His upload is only 1 Mbps but who cares. He only pays $60 a month or so with his bundle. I told him not to switch to NBN, because if he does, to keep speeds like this will cost $100 or more. He is getting maximum tier NBN speeds without paying NBN prices.
      
      But to answer your question, who's guilty? I'd say bosses. Even shareholders are expected to use the services. They wouldn't want to screw themselves over in addition to other customers.
      
      Shareholders are guilty for practices like cutting jobs and sending them offshore after posting record profits. But dodgy T&C clauses that can't be justified, are down to people who run the corp. Shareholders aren't responsible. I doubt they even know about these clauses.
      
      The community who doesn't leave may have reasons making it difficult to leave. e.g. long contracts, or inconvenience of switching.
check on 24/02/2017 - 14:07

www.internetchoice.com.au

I hope they have improved. I took up their offer last time.
Took forever to get the promised cash back. Lots of emails etc. Their communication is very poor.

Having said that, the TPG service has been outstanding. Very happy with it.
- GnarlyKnuckles on 24/02/2017 - 21:08
  
  'I hope they have improved.'
  
  On the contrary, they have deteriorated substantially over the last few years.
  
  'Took forever to get the promised cash back. Lots of emails etc. Their communication is very poor.'
  
  Yes, their 'communication' could barely even be called that. Almost everything they told me was false/failed to eventuate/was subsequently revised, in the usual 'dulcet tones' laden with profuse apologies. Pathetic. 'Communication' that is 90% falsehoods is actually worse than no communication at all.
  
  'Having said that, the TPG service has been outstanding.'
  
  It is, until it isn't. I think they know their actual internet supply is generally pretty good/reliable, so they don't bother learning how to deal with it properly/retain their loyal clients when things go awry. A strategy that will work for a while, but not forever. In my case for example, I had given them about 10K over almost 10 years… then following the debacle described above, they flatly refused to reimburse me $80 that I strongly suspect they could easily have recouped from Telstra anyways, with very minor effort.
  
  Humorously, they actually suggested that I explain the situation to Telstra and attempt to get Telstra to reimburse me for the temporary WIFI solution I was forced to implement. It was at that point a realised I was dealing with 'customer service clowns' who simply had very little idea about anything at all, let alone the intricacies of their own company/how to run a company/service/etc.
  - furythree on 25/02/2017 - 14:09
    
    you had a shit experience
    
    dont act like everyone is gunna get the same
    
    its like buying the 1 dud out of 10000 in a manufactured product
    
    complain then move on. dont try to be hero unless you have hard statistics of the probability of the rest of TPG customers having the same issue with their CURRENT level of infrastructure and service. your sample size of one + internet anecdotes is biased
    - GnarlyKnuckles on 25/02/2017 - 23:24
      
      -1
      
      You have clearly misunderstood almost everything I have written here. Your use of the word 'hero' is particularly bizarre in this context, as are numerous other aspects of your post. How about this: from now on, I'll ignore everything you post, and you pay me the same courtesy?
      
      Cheers.
Stahh on 24/02/2017 - 17:04

+1

Ive had only bad experiences with tpg with ADSL if you factor in all the fees you are better of going with a more expensive service like belong or internode, even getting the service connected can be a nightmare.
Turbo727 on 24/02/2017 - 21:21

TPG??? You better think twice. This is the service I've been getting since day 1, over 4 months now.

Fixing issue??? Compensation??? You must be dreaming.

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64 bytes from 8.8.8.8: icmp_seq=22880 ttl=49 time=336.279 ms
64 bytes from 8.8.8.8: icmp_seq=22881 ttl=49 time=358.474 ms
64 bytes from 8.8.8.8: icmp_seq=22882 ttl=49 time=295.812 ms
64 bytes from 8.8.8.8: icmp_seq=22883 ttl=49 time=272.379 ms
64 bytes from 8.8.8.8: icmp_seq=22884 ttl=49 time=293.669 ms
64 bytes from 8.8.8.8: icmp_seq=22885 ttl=49 time=276.114 ms
64 bytes from 8.8.8.8: icmp_seq=22886 ttl=49 time=285.689 ms
64 bytes from 8.8.8.8: icmp_seq=22887 ttl=49 time=294.138 ms
64 bytes from 8.8.8.8: icmp_seq=22888 ttl=49 time=310.708 ms
64 bytes from 8.8.8.8: icmp_seq=22889 ttl=49 time=346.593 ms
64 bytes from 8.8.8.8: icmp_seq=22890 ttl=49 time=312.538 ms
64 bytes from 8.8.8.8: icmp_seq=22891 ttl=49 time=350.471 ms
Request timeout for icmp_seq 22892
64 bytes from 8.8.8.8: icmp_seq=22893 ttl=49 time=300.428 ms
Request timeout for icmp_seq 22894
64 bytes from 8.8.8.8: icmp_seq=22895 ttl=49 time=291.633 ms
64 bytes from 8.8.8.8: icmp_seq=22896 ttl=49 time=360.960 ms
Request timeout for icmp_seq 22897
Request timeout for icmp_seq 22898
Request timeout for icmp_seq 22899
Request timeout for icmp_seq 22900
Request timeout for icmp_seq 22901
64 bytes from 8.8.8.8: icmp_seq=22902 ttl=49 time=294.951 ms
64 bytes from 8.8.8.8: icmp_seq=22903 ttl=49 time=273.385 ms
64 bytes from 8.8.8.8: icmp_seq=22904 ttl=49 time=297.918 ms
Request timeout for icmp_seq 22905
64 bytes from 8.8.8.8: icmp_seq=22906 ttl=49 time=273.048 ms
64 bytes from 8.8.8.8: icmp_seq=22907 ttl=49 time=298.220 ms
Request timeout for icmp_seq 22908
64 bytes from 8.8.8.8: icmp_seq=22909 ttl=49 time=288.431 ms
64 bytes from 8.8.8.8: icmp_seq=22910 ttl=49 time=279.482 ms
64 bytes from 8.8.8.8: icmp_seq=22911 ttl=49 time=298.744 ms
64 bytes from 8.8.8.8: icmp_seq=22912 ttl=49 time=278.248 ms
64 bytes from 8.8.8.8: icmp_seq=22913 ttl=49 time=264.903 ms
64 bytes from 8.8.8.8: icmp_seq=22914 ttl=49 time=288.076 ms
Request timeout for icmp_seq 22915
Request timeout for icmp_seq 22916
64 bytes from 8.8.8.8: icmp_seq=22917 ttl=49 time=283.156 ms
64 bytes from 8.8.8.8: icmp_seq=22918 ttl=49 time=284.100 ms
- lostn on 25/02/2017 - 00:13
  
  Can you translate that into English for us non-nerds?
  
  So the ping is high. Anything else to glean from that text dump?
  - [Deactivated] on 25/02/2017 - 07:09
    
    That shows how bad TPG is.
check on 25/02/2017 - 11:41

TPG:

I did two tests:

1) http://www.pingtest.net/

Result:
Ping: 14ms
YOUR GRADE: B ("Very good! Your connection should work well for any Internet application").

2) http://www.speedtest.net/
Download speed: 14.42mbps
Upload speed: 0.94mbps

My location: West Melbourne.

What do you get?

This was posted 7 years 8 months 27 days ago, and might be an out-dated deal.

Get $80 Cash Back When You Signup to a New TPG Plan This Weekend @ InternetChoice.com.au

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