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OVO Mobile Plan Specially Designed for Kids: $9.95 /30 Days 1GB Data, $200 Calls Unlimited SMS + Free Cyber Security Service

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OVO Mobile Plan Specially Designed for Kids: $9.95 /30 Days 1GB Data, $200 Calls Unlimited SMS + Free Cyber Security Service
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Associatedlandog on 14/12/2016 - 09:45 ovo.com.au (6324 clicks)
Last edited 15/12/2016 - 07:40 by 3 other users

Hi All,

Wanted to let you know about our new plans that launched today.

We have designed plans specifically for young people getting their first SIM/phone. but of course anyone that wants a budget plan is welcome to grab these plans.

Specifics

New Mobile SIM plans:

OVO Mini
$9.95
1GB Data
$200 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

OVO Medium
$14.95
1.5GB Data
$500 worth of calling in Oz
Unlimited text in OZ
Unlimited streaming of content on OVOPlay
30 days

New Data SIM plans:

Mini
$15.95
3GB data
Unlimited streaming of content on OVOPlay
30 days

OVO 365 plan
$99.95
15GB
Unlimited streaming of content on OVOPlay
365 days

all live at https://ovo.com.au

Feedback very welcome
Cheers
Matt @ OVO

FAQ

Q: What network?
A: Optus 4G

Q: Cyber Security Service?
A: More information on Family Zone. Link 1, Link 2.

Q: Call rate?
A: 99c/minute + 40c connection charge

Mobile Mobile Broadband Plan Optus Prepaid Mobile Plan

Related Stores

OVO Mobile
OVO Mobile

closed Comments

  • fruit on 14/12/2016 - 18:05
    -1

    Free Cyber Security Service

    LOLOLOLOL It is just parental controls.

    • malouphix on 14/12/2016 - 20:02
      -1

      Free Cyber Security Service

      Fixed.

  • Ivan Krazy on 14/12/2016 - 18:24

    Getting one for my mum. Switching from TPG ;)

    PS. Your welcome email needs some proof reading ;)

    "Once you've activated your SIM card don't forget that your plan gets automatically unless you turn that option off on your OVO Dashboard"

    • Associatedlandog @ OVO Mobile on 14/12/2016 - 21:06
      +1

      oops - will let the team know

  • Ughhh on 14/12/2016 - 19:24

    Rep, if you were to modify the plans in the near future, by price or inclusions, will the users who signed up to this plan forced to change too or will the plan stay as long as you still have an active account?

    • Associatedlandog @ OVO Mobile on 14/12/2016 - 21:05

      I really cant commit to the future but in principle we alwyas try to move existing customers to the best plans we have.

  • peterpeterpumpkin on 14/12/2016 - 19:38

    When you use up your data allocation can you still access Ovo to top up online? Otherwise that would really suck in an emergency.

    • Associatedlandog @ OVO Mobile on 14/12/2016 - 21:04
      +2

      yes you can

  • spy on 14/12/2016 - 20:31

    Is this prepaid or postpaid?

    • Associatedlandog @ OVO Mobile on 14/12/2016 - 21:03
      +1

      prepaid see ovo.com.au

      • spy on 14/12/2016 - 23:15
        +1

        Sold. Thanks Matt.

    • fritzsticker on 14/12/2016 - 21:04

      Repaid

  • fritzsticker on 14/12/2016 - 21:05

    Can i order the sim now but axtivate late January??

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 07:16
      +1

      yes.

      • fritzsticker on 15/12/2016 - 13:40

        thanks. just ordered the sim

  • ediie1166 on 14/12/2016 - 22:48

    Hi. Mate.
    Can I bring my number from other carrier?
    When do I put my existing number?
    I worry about losing number..

  • brownsound on 15/12/2016 - 07:41
    +2

    ordered the ovo medium last night

    • peterpeterpumpkin on 15/12/2016 - 10:53
      +1

      I was pondering whether it's worth getting the medium for a light user or taking a gamble and getting the small and simply renewing early if necessary. That way as long as you can wait out 20 days each month you'll get the same amount of data for the same price but only 60% of the calls (300 min). Of course you could get stuck on a long call and stuff yourself, but if you have a light month then you'll save $5.

  • lzwdavid on 15/12/2016 - 07:48
    +3

    Just a personal suggestion, for my parents they don't use phone a lot, so a basic plan is perfect for them, build a plan with $5~7/month with $100 credit calls & 200MB data, you will become amaysim.

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 07:56
      +1

      thanks good feedback

  • shertiger on 15/12/2016 - 08:07
    +1

    Are ovo to ovo calls free?

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 08:10
      +1

      not at this stage

  • Phreaker on 15/12/2016 - 08:19

    Do you offer further discounts if we pay a year in advance, if not is this something you would consider given we are the OzB crew :)

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 11:50
      +1

      not yet sorry

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 11:50
      +2

      not yet sorry but thats a great idea

  • HeartFeltAxe on 15/12/2016 - 08:43

    Hi MattCEOatOVO.
    Some great phone plans you have got going on.
    I was wondering if I could buy the Mini plan and purchase extra data per month.
    Is this possible?
    Thanks for the help. Hfx

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 11:49
      +1

      Yes it is check out addons https://ovo.com.au/pricing

    • peterpeterpumpkin on 15/12/2016 - 13:06
      +4

      If you purchase the mini plan it would be pointless and more expensive to pay for a data top-up at $5 for 500 MB.

      Apparently Ovo let's you start a new mini plan cycle whenever you want, whereas data top-ups end when the current 30 day cycle ends (anything you don't use goes down the gutter). So just get a new mini plan cycle whenever data runs out to get 1 GB that actually lasts 30 days and get all your call minutes back as well. Plus you'll save 5 cents…

  • Cammo on 15/12/2016 - 10:02

    GTB

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 11:49
      +1

      Agreed

    • fritzsticker on 19/12/2016 - 03:38

      What is gtb?

  • sam-1966 on 15/12/2016 - 11:46
    +1

    Thank you - this is exactly what I have been looking for for my daughter!

    • Associatedlandog @ OVO Mobile on 15/12/2016 - 11:53
      +1

      so was i, and thats why we created this package :) I reckon almost every family is struggling with the dilemma / phone or no phone for the kids / how to secure their use / don't want it to be too expensive - so now theres an option. I still personally believe that its completely up to the parent to decide when is the right time to give their children phones - its a personal choice - but at least we are able to offer something that helps when the time is right.

      As I said on the radio - "I think we have a duty of care" - if we are going to provide a plan for kids, then we need to help solve the security issue for parents.

      Cheers

  • SquirtleSquad on 15/12/2016 - 17:47
    +1

    Been an OVO customer for a 3 months now, loving the service and recommend to everyone, but can never get a straight answer through the live chat on the website about when an app will be available to see data usage. It's something that i believe would keep me with OVO for years to come.

    • notevasive on 15/12/2016 - 18:27

      No wonder, I've been searching high and low for their app to show usage. No joy!

  • mjuice7 on 15/12/2016 - 17:50

    hi OP,

    it's a very long thread & i'm sorry if this has been asked & answered but is the data counted in kilobytes or megabytes?

    • notevasive on 15/12/2016 - 18:27

      1kb they said

      • mjuice7 on 15/12/2016 - 19:26

        thx notevasive.

  • notevasive on 15/12/2016 - 18:30

    OT: Any chance you'll be bringing back your old data pricing to match Jeenee's 50gb for $59? ($54 for first 3 months)

    • Associatedlandog @ OVO Mobile on 16/12/2016 - 18:05
      +1

      cooking up something :) watch this space

  • [Deactivated] on 15/12/2016 - 18:56

    Does it cut off at $200 precisely?

    What happens if in the final call someone makes an hourly long call? That would mean an extra ~$60 bill.

    • peterpeterpumpkin on 16/12/2016 - 16:00

      One of the advantages of this plan is that it is prepaid. So no bill shock. Or so they say.

      It sucks if you were put on hold until the last minute though.

    • Associatedlandog @ OVO Mobile on 16/12/2016 - 18:05
      +2

      itll cut the call off

      • [Deactivated] on 17/12/2016 - 11:47

        Cool. Thanks.

  • kaykaykay on 16/12/2016 - 11:14

    If I buy a new SIM, then wish to transfer my number while I'm already halfway through the month with my current service, is it advisable to activate the new SIM ASAP or wait till my current one is about to finish off then activate?

    • KayDat on 16/12/2016 - 15:24

      The port happens when you activate the SIM. I'm planning on porting over my number by activating a few days before the end of the month.

    • peterpeterpumpkin on 16/12/2016 - 15:57

      Depends on your current service and remaining credit.

      If you're with Vaya where you don't get a prorata refund they told me to wait until the last 2 to 4 work days before the end of the month.

  • kcyw on 16/12/2016 - 11:55
    +1

    Our website is undergoing maintenance

    Sorry but we're working on this part of our website at the moment so it's not available just at the moment. Please try again later.

  • raytriplej on 16/12/2016 - 17:07
    +2

    Ordered.

  • jes on 17/12/2016 - 07:37

    What if u didnt use any of the inclusions on day 15 and you recharge $10, do u then get $400 call allowance, 2GB data and 45 days service expiry?

    • Associatedlandog @ OVO Mobile on 17/12/2016 - 14:44

      no no roll over

    • spy on 21/12/2016 - 00:11

      For 10 buckeroonies you can't really expect that…

  • CarpalTunnel on 19/12/2016 - 18:28

    What size sim card is it? Saw no option, but ordered anyway.

  • bx68 on 20/12/2016 - 16:06
    +1

    Order a SIM card but After activating it there are no either data or call allowance included. Should I recharge it just after activation?

    • tiding on 20/12/2016 - 18:56
      +1

      same for me. It seems they have a technical problem now. I was already charged a few days ago and the SIM arrives
      today.

    • luztra on 20/12/2016 - 20:51
      +1

      I have the same issue.

    • bx68 on 20/12/2016 - 21:47
      +1

      I've got an email from them after an online chatting,

      Leah (OVO)
      Dec 20, 17:37 AEDT

      Hi Bx68,

      Apologies for the delay in your initial recharge being applied. We are currently having some issues communicating with Optus systems which has caused some delays. This is now resolved and your credit has been applied.

      Once again, apologies for any inconvenience caused.

      Kind regards,

      Leah @ OVO

      • spy on 21/12/2016 - 00:49
        +1

        Not for me.

        • Ivan Krazy on 21/12/2016 - 14:30

          Not for me either. Had to call them up today to fix it!

        • spy on 21/12/2016 - 19:22

          @Ivan Krazy: man it's so frustrating.

      • spy on 21/12/2016 - 20:23

        In my instance, the porting worked the same day, just the credit hasn't been applied. I may be wrong but easy to blame Optus rather than owning up to the issue perhaps?

        I wished I wasn't ported so at least I could use my old SIM whilst OVO got their act together.

  • rebel77 on 21/12/2016 - 11:36
    +2

    So I received my sim card and activated it last night (was easy) but when I tried to text or call, it just said I needed to recharge and the OVO account mentioned that I did not have any balance left ! Call center was closed by then and I called this morning and after a 15-20 minute wait decided to use the chat. The chat message says "Sorry about the wait. All our staff are busy at the moment…..". The chat window closed automatically after few minutes and I opened a second chat and I'm still waiting ! Not sure if this is part of the $9.95 package :)

    • DataJack on 21/12/2016 - 16:00
      +1

      Same problem here. Have been without voice, data or sms for the last three to five days(excluding the number of days it took to port the number). Minimum wait time of 20 minutes on the support chat and sometimes it closes off on it own. Got an email indicating that my data allowance had exceeded the quota so I post on FB indicating that this was nothing but bovine excrement since I didn't even have data access. Plus I have heaps of data on my other sim(dual sim phone). So FB post gets deleted because I was profane. The irony was they wanted me to like them on that FB reply. Must be an internal OVO joke or something. They seemed more focused on getting FB likes rather then fixing customers issues. And yes the porting took longer then norm because the porting system system broke. Well I guess you get what you pay for.

      • spy on 21/12/2016 - 20:41
        +1

        "Got an email indicating that my data allowance had exceeded"
        WTF!
        Did they also tell you that you've used up all your unlimited SMSs?
        FFS! What a pathetic and lame attempt to shift the blame. I wouldn't be so sure about their usage meters and accounting practices with that kinda approach.
        I'll be honest - I'm not getting a good vibe here.

  • Kiryuiki on 21/12/2016 - 14:13
    +1

    Well, this is an amazing start. Social media is blocked at work (including OVO chat) and I have no mobile data, so I can only submit a ticket via email which can take up to 24 hours for a response..

  • luztra on 21/12/2016 - 14:21
    +1

    I still do not have any data or call credit on the SIM. I sent an offline message yesterday and had a chat session this morning…

    • luztra on 21/12/2016 - 15:23

      Just to update, got the SIM sorted. Received an email from Leah advising there is an issue/delay with new SIM activations.

      • spy on 21/12/2016 - 20:01
        +1

        Perhaps all affected customers should be informed of this if true rather than us going through the onerous ritual of successfully making some contact with them?

        Perhaps MattOVO could bless us with his presence and address all these concerns raised thus far?

        • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:30

          Hi there - sorry Im not here on the support side - we manage all out support on ovo.com.au.

          Yes we had a very challenging issue with out network providers configuration on the network that meant when a SIM was activated it didn't have the credit balance applied. This then triggered the no balance notification.

          48 hours later we had a fix provided, but its mucked around a bunch of customers over that period that activated.

          To those impacted Im really sorry for the inconvenience and confusion.

          We have since fixed these on a case by case basis.

          Rgds Matt @ OVO

  • nmehta on 21/12/2016 - 19:40

    Are there any charges for switching between mobile sim plans? Also, are there any port out fees charged by Ovo in case we need to port to another Telco in the future?

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:30

      No

  • spy on 21/12/2016 - 19:54

    Sent an email ticket last night. No progress thus far.

    Tried online chats. No go.

    Chat starts off "Chat started" followed with "Please wait for an agent. There are 3 visitor(s) waiting to be served." followed with "Customer Service:
    Sorry about the wait. All our staff are busy at the moment, we'll be with you as soon as possible!"

    From hereon you just wait until you are dropped out and email summary is sent.

    Tried another chat and guess what -
    "Chat started" followed with "Please wait for an agent. There are 3 visitor(s) waiting to be served." followed with "Customer Service:
    Sorry about the wait. All our staff are busy at the moment, we'll be with you as soon as possible!"

    Long wait again but this time finally I get a "Hi there how can I help you?" so I let 'em know how they can in details by crediting an account that has no credit after three days of porting. No response for 12 minutes before I'm dropped out in the following fashion:
    "(09:07:13 AM) @ME: Anyone there?????
    (09:07:16 AM) *** OVO Support left the chat ***"
    Note: their server times are 23 hours behind.

    Now Online Chat is no longer available so I've sent yet another email.

    KO. OVO wins.

    • Kiryuiki on 21/12/2016 - 20:42
      +1

      I guess I should've just stuck it out with Yomojo, really considering swapping back at this rate.

      • spy on 21/12/2016 - 21:09
        +1

        Well I'm still hopeful that Matt will make a grand return informing us that it's all been one huge misunderstanding, and apologise for all the issues and inconvenience caused. TIO referrals can't be good for a business with high aspirations.

  • tiding on 21/12/2016 - 23:40
    +1

    seems only one person here got the service. not me

  • Tiredman on 22/12/2016 - 12:28
    +2

    The help desk guys are pretty bad and impatient and a bit rude. No offence. Been talking to one via online chat. No data, no calls. Activated 2 days ago. Now Liveconnected has been disconnected and I can't use OVO. What do i do..

    • tanastra on 23/12/2016 - 10:47
      +1

      just port back to Live connected and may be up and running by Saturday morning?

  • bazzazz on 22/12/2016 - 12:31
    +2

    Jeeeeeberzzz …. Same problem as everyone else — what have I got myself into here ??? 2 services and already been charged - no credit , no data .. nothing . I was assured by online chat yesterday afternoon that it would all be sorted out after a pointless chat that took forever for a response . On hold again now for god knows how long. This isn't worth the trouble — time to switch back !!!!!!!

  • T1OOO on 22/12/2016 - 12:36
    +4

    i am neging all ovo deals for sheer incompetence and lies

  • T1OOO on 22/12/2016 - 12:38
    +2

    Im on the 12gb deal, and told them to change me to the 8gb plan… as i was due to roll over today, and wanted to go smaller and save $10…

    they assured me they would change me yesterday to the 8gb plan, well that didnt happen, instead i get charged the $44.95 and the $34.95! wtf! idiots!

  • bazzazz on 22/12/2016 - 12:40
    +2

    Looks like Matt the CEO has also dissapeared.. Smells bad.. Really bad. And I trusted these guys with my credit card details ??

    • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:32

      Still here - but we manage all support on ovo.com.au - please email us, chat to us or call us in 135686

  • freestyle1097 on 22/12/2016 - 13:11
    +3

    I ported my number to OVO
    Activate and wait for finalist for more that 36 hour wait
    still waiting … why take it so long… …

  • Kiryuiki on 22/12/2016 - 14:04
    +2

    24 hours, still no reply to my email, still no mobile data, no call credit and no "unlimited" sms. Have a kogan SIM incoming, hopefully my phone number is still usable…

  • yht on 22/12/2016 - 14:17
    +2

    They are only a year in this Mobile business as per ABR website. Watch your credit card statement guys.

  • yht on 22/12/2016 - 14:21

    The deal is too good to be true

    • spy on 22/12/2016 - 19:44

      Errr… Kogan's is not much different….

  • doperst on 22/12/2016 - 17:41
    +2

    Same issues here. Can't call anyone, can't use internet, received an email saying that I have used up all my data!
    Waited half an hour in online chat and there was no response.

    • doperst on 23/12/2016 - 18:46
      +1

      Got another email from them today with apologies, they assure that these problems are isolated to activation only and will not happen again.
      My phone is working now, so all good.

      • Associatedlandog @ OVO Mobile on 29/12/2016 - 19:33

        Hi there

        Yes we had a very challenging issue with out network providers configuration on the network that meant when a SIM was activated it didnt have the credit balance applied. This then triggered the no balance notification.

        48 hours later we had a fix provided, but its mucked around a bunch of customers over that period that activated.

        To those impacted Im really sorry for the inconvenience and confusion.

        We have since fixed these on a case by case basis.

        Rgds
        Matt

  • sam-1966 on 22/12/2016 - 17:43

    I got the same email and spoke to them via the on-line chat. Seems to be an issue with the two lower plans that it has to be loaded manually.

  • spy on 22/12/2016 - 19:44
    +2

    On day 4, I'm now good finally after emails of apology from Leah and Matt. My plan start date better be from today…

  • tiding on 23/12/2016 - 10:04
    +2

    avoid this company. not the bucks but the number held and cannot be used
    what a terrible experience!

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